In general, the airport transportation service department consists of comprehensive department, domestic check-in department, international check-in department, service department, luggage department, stowage and balance department, cabin cleaning department and equipment support department. , mainly responsible for the following work:

(1) Go through the check-in procedures, collect, transport and distribute luggage, calculate the aircraft load balance, prepare random business documents, and organize passengers to get on and off the plane.

(2) Responsible for cleaning all public areas and toilets in the lobby of the terminal building.

(3) Responsible for guiding inbound and outbound passengers, including VIPs, unaccompanied children, the elderly and sick and disabled passengers.

(4) Responsible for the passenger service of abnormal flights and the inquiry of abnormal luggage.

(5) Provide service and maintenance for boarding bridge, passenger elevator car and car ferry.

(6) Responsible for the settlement of airline transportation business.

(7) Responsible for the sales and settlement of airport construction fees and aviation insurance.

(8) Be responsible for supervising the order of the wharf according to the wharf management system.

(9) Responsible for accepting passenger telephone complaints, handling complaints related to transportation services, and submitting the passenger telephone complaint records to the complained unit and the enterprise management office for processing and regular analysis.

Extended data

Main functions of airport traffic services

Transportation Service Department is the central organization of airport passenger service and aviation service. Its main responsibilities are as follows:

(1) Organize air transportation ground services according to the requirements of civil aviation transportation to serve passengers and airlines.

(2) Organize air transport market survey.

(three) according to the authorization of the Civil Aviation Administration and the regional administration, the implementation of industry management of aviation sales agents in the airport area.

(4) Accepting telephone complaints from passengers and handling complaints concerning transportation services.

(5) Supervise the use and management of the terminal building and formulate the terminal building management system.

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