In the era of continuous progress, the letter of commitment plays a more and more important role for us, which is more binding than verbal commitment. Do you know the format of the letter of commitment? The following is the commitment letter of automobile after-sales service that I compiled for you, hoping to help you.

Commitment letter of automobile after-sales service 1 In order to ensure the legitimate rights and interests of automobile maintenance customers and provide customers with high-quality, convenient and fast services, China Automobile Maintenance Industry Association and local automobile maintenance industry associations jointly issued the following initiatives to national automobile maintenance enterprises:

First, the slogan of Quality Service Month:

Law-abiding, honesty-oriented, respecting customers, standardizing services and building brands.

Ensure quality, fair competition, civilized production, energy saving and emission reduction, and green maintenance.

Two, automobile maintenance enterprises to make the following commitments to customers:

1, hospitality. Firmly establish the concept of "quality first, customer first", standardize the service language, be polite and humble, strive to meet customer needs, and provide convenient and efficient services for customers.

2. Respect customers. Establish customer files and follow up and visit regularly; Take the initiative to solicit opinions and carry out reminder services; Respond to customer inquiries and eliminate customer doubts.

3. Integrity. Adhere to honesty and trustworthiness, sign and faithfully perform automobile maintenance contracts fairly, and do not increase or decrease business items without authorization to safeguard the legitimate rights and interests of customers.

4、

5. The charge is reasonable. In strict accordance with the relevant provisions of the state, the expenses shall be settled reasonably and invoices shall be issued according to law. It's true. Ensure that the channels for purchasing accessories are authentic and reliable, and ensure that certified and qualified accessories are used.

6. operate according to law. Abide by national laws, regulations and rules, and correct business behavior.

7. Ensure quality. Full implementation of national standards, industry standards and automobile maintenance quality assurance system, conscientiously do a good job in automobile maintenance inspection records, and issue automobile maintenance factory certificates according to regulations.

8. Civilized production. Do a good job in civilized production and safe production, prevent pollution, protect the environment, and constantly improve service facilities and service functions to make the factory clean, beautiful environment and reasonable layout.

9. Comply with motor vehicle maintenance service specifications. In the production and business activities, in accordance with the requirements of the "Motor Vehicle Maintenance Service Specification", the operating specifications, charging standards and supervision telephone numbers are made public.

10, subject to supervision. Consciously accept administrative supervision, public opinion supervision and social supervision; Seriously accept complaints and properly solve problems.

Signature of commitment unit:

March of 20×× year 19

Automobile after-sales service commitment II. Commitment to excellent quality

1. Automobile maintenance should be carried out in strict accordance with the automobile maintenance technology and specifications, and the "three-inspection system" of self-inspection, mutual inspection and special inspection should be implemented.

2. Depending on modern testing methods, vehicles should be tested regularly before entering the factory and after leaving the factory.

3. Maintain the quality guarantee period. Give priority to the vehicles that break down or are damaged in advance due to the quality of maintenance, eliminate them in time and maintain them free of charge. The Detailed Rules for the Implementation of the Regulations on Technical Management of Vehicles in Shaanxi Automobile Transportation Industry stipulates that the warranty period of secondary maintenance is 20xx kilometers or 20 days, and the warranty period of overhauled vehicles or assemblies is 10000 kilometers or three months. We implement the enterprise's' warranty period' regulations: the warranty period of secondary maintenance is 3000 kilometers or 30 days, and the warranty period of vehicles or assemblies after overhaul is 20000 kilometers or one year.

4, parts quality commitment. Ensure the use of pure accessories, and our unit is responsible for claiming for the losses caused by the quality of accessories, and bear all the losses caused thereby.

Second, time priority commitment

1. Time commitment for going out for first aid. Within the scope of Jingbian county, it will arrive within 40 minutes after receiving the distress message. Get out of the area in the quickest way (preparation time is 15 minutes, and extra travel time is arrival time).

2, in the factory car day, according to the model list.

Third, commitment to service quality.

1. Set up a "customer file" for free, and customers can check the technical file status of the vehicle at any time.

2. Establish a 24-hour service telephone to provide services to users at any time.

3. Establish a perfect service system, regularly track the operation of customers' vehicles, and remind users of the next maintenance time.

4. The Convention on Civilized Service was formulated, and the terms and norms of civilized service were used in the service.

Fourth, the price concession commitment

1. Our company belongs to the secondary maintenance enterprise, and the unit price of 6.00 yuan/working hour shall be implemented. Now 10% is 5.4 yuan/working hours. Because of strict internal management, low internal consumption and skilled maintenance personnel, our company can still provide quality services after the unit price of working hours drops.

2. Material management fee. Materials purchased from other regions decreased by 7%. We have established an accessory network, including a national network and a municipal network. When purchasing accessories, you can shop around and buy high-quality and cheap accessories.

Commitment letter of automobile after-sales service 3 Dear users:

Thank you sincerely for using the "* *" brand special purpose vehicle produced by our company. In order to better provide quality after-sales service, our company solemnly promises to you as follows:

1. All special vehicles produced by our company will provide lifelong service. During the "three guarantees" period, the quality problems of the modified parts will be repaired free of charge. For the problems that appear after the "Three Guarantees" period, our company will organize maintenance at the first time and charge fees as appropriate.

Second, under the premise of using the special vehicle normally in accordance with the user's instruction manual, if the special modified parts can't work normally due to the company's manufacturing reasons during the "Three Guarantees" period, the after-sales service center will confirm and guarantee or compensate.

III. The "Three Guarantees" period: one year from the company's resignation date (the domestic hydraulic system cylinder pump valve is guaranteed for six months, and the imported hydraulic system cylinder pump valve is guaranteed for one year).

4. The light bulb, glass, rubber products, various electrical instruments, sensors and other wearing parts and consumable parts specially modified are not covered by the warranty; Abnormal use of the vehicle according to the requirements of the instruction manual, such as irregular replacement of damaged parts caused by lubricating oil, is not covered by the warranty.

Five, the user should carry out daily maintenance, maintenance and troubleshooting of the vehicle and its modified parts, so as to keep the vehicle in good condition and use its special functions normally.

Our company has a skilled and responsive after-sales service team and has opened a 24-hour service hotline. From the moment you receive the user information, reply within 4 hours, arrive at the scene within 24 hours in the province and 72 hours outside the province. After the maintenance personnel arrive at the site, minor faults are guaranteed to be solved within 4 hours, general faults are guaranteed to be solved within 10 hours, and major faults are provided with clear solutions within 24 hours, and solved thoroughly in time. Seven, according to the needs of users, the company can provide free training for operators and provide relevant technical information. In areas where vehicles are concentrated, 1-2 quality return visits are conducted every year.

Eight, after-sales service contact:

Service hotline: 86-028-845xxxxx

Commitment letter of automobile after-sales service 4 1. The products provided by our factory are produced in strict accordance with the requirements announced by the National Development and Reform Commission; The products provided fully meet the national standards.

2。 Provide free technical training such as installation and debugging. During the quality guarantee period, if the product fails due to technical or material defects, our company will be responsible for the maintenance free of charge and cannot be repaired or replaced.

3。 After the products are sold, users can go to the service centers of Dongfeng, China Heavy Duty Truck, Qingling and Jiefang Company all over the country for the nearest warranty with the "quality warranty card", with the engine100000 km and the vehicle 50000 km; The modified parts are guaranteed for one year (the modified wearing parts are guaranteed for half a year), and the maintenance is free within one year (including one year) (all service fees and accessories are exempted); For more than one year, only the accessories fee will be charged. If the product fails, respond immediately, within 24 hours of 1000 km, and within 48 hours of 1000 km.

Quality policy:

Create a quality service enterprise; Create products that users are satisfied with; Establish a well-known domestic brand.

Quality objectives:

Implement ISO900 1:20xx: 20xx standard, establish quality management system and keep continuous improvement; The pass rate of one-time vehicle inspection is ≥92%, and it will increase by more than 1% every year for three years; The factory qualified rate of the whole vehicle100%; Customer satisfaction ≥90%, with an annual increase of over 1% within three years.

Quality commitment:

The company is responsible for 100% products; Service makes customers 100% satisfied.

I. Trainers:

1. Our factory arranges senior engineers to organize collective training to study theory and practice.

2. Meet the technical requirements of manufacturers through theoretical study and practical operation;

First, master the basic theory of special vehicles. Performance and function;

Second, be able to operate skillfully according to the procedure;

Third, general technical failures can be eliminated.

Second, the maintenance of branches. Location. Technical strength. Contact information;

1. Branch: "Dongfeng No.2 car beauty Station";

2. Location: Province. Land. City. There are all counties;

3. Technical strength: reach the "engineer" level according to the unified requirements of SAIC.

Three, free maintenance plan and time limit

1, tracking service time: lifetime;

2. Free maintenance (except wearing parts and electrical parts) within 10000 km or within one year within the normal use range from the date of delivery to the customer, and only parts fees will be charged for more than one year;

3. Service arrival time: within 24 hours in the province; Other areas, send personnel within twenty-four hours;

4. During the flood control every year, engineers and technicians visit regularly or irregularly, troubleshoot in time, and actively prevent trouble-free.

Fourth, the supply price of parts after the free period.

1, mode: unified supply in local Dongfeng Technical Service Station of No.2 Automobile Company, and direct delivery by the factory according to user's requirements;

2, accessories only charge cost, no other fees.

5. If the chassis of the product fails, please repair it at the nearest service station according to the chassis manufacturer.

Commitment letter of automobile after-sales service. In order to maintain and ensure the timeliness and quality of vehicle maintenance, our factory wholeheartedly makes the following maintenance service commitments.

1, available 24 hours a day on holidays.

2. Service tenet: quality first, users first, reputation first.

3. Our service policy to customers: enthusiasm, convenience, thoughtfulness and timeliness.

4, open maintenance technical standards and maintenance costs to customers.

5, minor repairs vehicles don't travel across the day (except in special circumstances).

6. Our factory establishes maintenance files for each customer and provides follow-up visit service for vehicle maintenance quality.

7. The factory shall be responsible for the maintenance quality problems that occur during the warranty period after the vehicle leaves the factory.

8. Enjoy free brake adjustment and forward speed.

9. For drivers who come to repair cars, accommodation can be provided when necessary.

10, check the air conditioning system in summer, and check the heating system and water system in winter.

1 1. The maintained vehicle can be responsible for checking the direction system, braking system and lighting system every time.

12, 24-hour service hotline: xxxxxx

Implement a 24-hour complaint telephone number: xxxxxxx

Unit name:

Time:

After-sales service telephone number:

Commitment letter of automobile after-sales service 6 As the designated unit of automobile maintenance, we solemnly promise during the validity period of the designated maintenance service:

A, maintenance quality assurance commitment

1. The spare parts, spare parts and other materials used meet the national standards, and fake and inferior products are not used or shoddy, and the old ones are replaced with new ones.

2. The warranty period of our brand-new car is 2 years or 60,000 kilometers.

3. The quality guarantee period of replacement spare parts (excluding wearing parts) is years or 20,000 kilometers.

4. The quality guarantee period of the replaced vulnerable spare parts is 6 months. Wearable parts refer to filters, exterior decoration parts, light bulbs, control switch buttons or knobs, door handles, brake pads, clutches, rubber parts, tires, glass, etc.

5. Implement Article 37 of the Regulations on the Administration of Motor Vehicle Maintenance No.7 issued by the Ministry of Communications, and implement the quality guarantee period system after the completion of motor vehicle maintenance. The quality guarantee period of vehicle repair or assembly repair is the bid-winning quotation sheet for the fixed-point maintenance and procurement of official vehicles by the party and government organs. Institutions and social organizations directly under Zhangzhou City and District Government shall start from _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

6, consciously abide by the price concessions and quality warranty commitments, maintenance hours concessions, the winning brand car is not higher than 80% of the fixed-point maintenance purchase price of official vehicles in Zhangzhou City, district party and government organs, institutions and social organizations in 20__ _ _ _ _ _; Non-winning brand cars are not higher than 80% of the company's quotation standard.

7. Maintenance, focusing on maintenance. In order to save money, it is really necessary to replace spare parts and use qualified products or genuine products. In 20__ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Non-winning brand cars are not higher than 90% of the company's quotation standard.

Second, the service commitment

1, implement an open, transparent and reasonable price system, never falsely report engineering parts, and use ex-factory parts.

2. Provide fast professional maintenance service, implement green channel for reserved vehicles, give priority to on-site maintenance, and provide free cleaning and vacuuming service for finished vehicles.

3. One-stop services such as proactive maintenance reminder, free annual inspection and insurance agency.

5. Provide free testing service and related maintenance once every quarter.

6. Establish detailed vehicle maintenance files, provide daily free maintenance and technical consulting services to ensure that vehicles are in good condition.

This letter of commitment is valid from the date of our signing to February 3, 20 ××××.

Seal of Commitment Unit:

20 ××××× Year××× Month× Day