Chapter 1: Year-end Summary of Personal Petroleum Work I joined PetroChina Fuzhou Zixi Branch in 20xx, and it has been more than six years since then. During this period, I have been learning from my colleagues, always abiding by the company's articles of association, actively responding to the company's call to action, and striving for progress in my work. Usually busy, there is not much time and opportunity to sit down and summarize the work. Now calm down and sum up the gains and losses in my years of work, find out my shortcomings, and make arrangements and plans for my future work.
As an oiler, I understand that although I am in the most basic position, it is easy for my customers and friends to leave a first impression on PetroChina. Therefore, I keep smiling at every customer and leave a good image for the company. Because of the symbol of China oil? Gemstone flower? We need the care of every employee, as long as our smile can be as natural as breathing and as bright as sunshine, believe it? Gemstone flower? We will be able to shine in China. At the same time, due to the nature of our work, refueling requires us to be careful and never add the wrong oil. I remember that when I first joined PetroChina, I once again mistakenly thought that diesel was added incorrectly because of personal negligence, and finally I got through this difficulty with the help of my colleagues. But the mistake was criticized by the webmaster, and I keep it in mind. In the next few years, I will always use this mistake to remind myself, because I understand that if I add the wrong oil, there may be unimaginable consequences. During my duty, I always arrive at my post one hour early to clean the business hall and gas station. Now, as an old employee, in order to further improve myself, I often exchange experiences with new and old colleagues.
When you are a refueling agent, you must first abide by the refueling rules, that is? Come on, thirteen steps? . The so-called thirteen steps of refueling: the first step is to stand and say hello; Step 2, guide the vehicle; Step 3, open the car door; Step four, smile and say hello. The fifth step is to ask enthusiastically. Part six, open the fuel tank. Step 7, return to zero preset. Step eight, raise your gun and refuel. Part nine, put the gun away and reset it. Step 10, simply clean the car. Step 11: Pay in time. Step 12, see me off politely. The thirteenth step is to consolidate the clean-up. I remember at the beginning, it was difficult for me to get these thirteen movements right. Later, with the help of the webmaster, I finally mastered them through constant practice.
In my life, I live in harmony with my colleagues and unite and help each other. I understand that the normal operation of gas stations is closely related to the employees of gas stations. No matter what problems you encounter, no matter what problems arise, you should deal with them in time, provide help in many ways and deal with them flexibly. Besides, communication is also a very important issue, because we don't work alone, but as a team. A person's poor work will affect the mood of the whole team. Customers should also strengthen communication, don't understand mistakes, don't be self-righteous, and be sure to ask each other what they want and how much they want to avoid unnecessary troubles and losses. I know I still have many shortcomings to correct, but after self-summary, I will try my best to correct them. I will be more dedicated in my future work, and strive to dedicate all my light and heat to the company, serve customers and become China Petroleum? Gemstone flower? Bloom in everyone's heart.
Chapter II: Annual Work Summary. An employee of PetroChina walked in a hurry, and unconsciously, xxxx has quietly waved goodbye to us and ushered in a brand-new xxxx year. In a bright place? Gemstone flower? Looking back on the work and life in the past year, I feel a lot. Usually busy, there is not much time and opportunity to sit down and summarize the work. At the end of the year, it is necessary to calm down and sum up the gains and losses in one year's work, find out your own shortcomings, and make arrangements and plans for the next year's work.
Dalian xx gas station is a medium-sized gas station. The main members of the station are: stationmaster, surveyor, accountant, safety officer and four oilers. The formation of gas stations is also quite simple. The core part consists of four blocks: the first block is the refueling area, the second block is the oil tank area, and the third block is the office hall. The fourth big piece is the staff canteen.
During the pre-job training, I learned about all aspects of China petroleum enterprises. China Petroleum Co., Ltd. is China Petroleum and Natural Gas Co., Ltd., which is one of the largest domestic enterprises in terms of sales. It and China Petrochemical are two independent enterprises and cannot be confused. In the ranking of XX, China Petroleum ranks among the top 500 enterprises in the world, ranking 52nd, and China Petrochemical ranks 63rd. China Petroleum is a partner of XX Beijing Olympic Games. What is the purpose of this enterprise? Dedicate energy and create harmony? ; Enterprise spirit: patriotism, pioneering, truth-seeking and dedication. The core management concepts of China Petroleum are: honesty, innovation, performance, harmony and safety. The service tenet of China Petroleum Gas Station is to provide customers with all-round, whole-process and whole-hearted services. Service commitment of gas station; Quality standards, accurate measurement, clean environment, hygiene and safety, convenience and speed.
When I came to work at xx gas station in Dalian, X stationmaster, X monitor and security officer Wu X emphasized the safety issue most. There are various slogans on the four pillars of the refueling area:? No smoking? ,? No cell phone? ,? Turn off the engine and refuel? Wait a minute. It is intended to remind everyone who enters the gas station that safety comes first. Are these safety education the first lesson after coming to the gas station? General education class? All right.
To work in a gas station, you must first learn to refuel. What is the name of standardized refueling operation? Come on, thirteen steps? . On the first 1 day of work, the stationmaster X sent the monitor X to teach me. She showed us first and corrected our mistakes from time to time. I have a good time learning. The so-called thirteen steps of refueling: the first step is to stand and say hello. The second step is to guide the vehicle. Step three, open the car door. Step four, smile and say hello. The fifth step is to ask enthusiastically. Part six, open the fuel tank. Step 7, return to zero preset. Step eight, raise your gun and refuel. Part nine, put the gun away and reset it. Step 10, simply clean the car. Step 11: Pay in time. Step 12, see me off politely. The thirteenth step is to consolidate the clean-up. I want to do every movement of these thirteen steps in place. It's really not easy to standardize, but I've also made some mistakes: for example, I spilled oil, but the biggest thing is that the meter of the tanker was broken by the driver in an instant. Fortunately, no one was injured and no major accident was caused. This matter was handled by stationmaster X, and it was basically solved through patient consultation with the driver! Here I am very grateful to her, our respected X webmaster!
The second thing to do at the gas station is to issue an invoice. According to my own experience, invoicing is to be careful, especially in some tiny places. A little carelessness will give some people with impure thoughts and motives the opportunity to make false accounts. In short, we should probably pay attention to these aspects:
First, when filling in the amount, it should be case-sensitive and cannot be altered, otherwise it will be invalid.
Second, the amount should be capped before filling in.
Third, pay attention to the unit and invoice date. Billing also needs to pay attention to speed and accuracy.
At first, I was a little impatient with the driver's friend's service, and even went to the point of fighting. Through X webmaster's criticism and patient education, I know that life can't be without a smile, and service can't be without a smile. Smiling is very simple, because everyone is born to smile, but it is not easy to keep smiling, even when you are in a bad mood. A symbol of China oil? Gemstone flower? We need the concern of every employee. If you don't know what to do, show your eight teeth and smile! As long as our smile can be as natural as breathing and as bright as sunshine, gem flower? We will be able to shine in China. ? Dedicate energy and create harmony? . Let's tell customers with a smile, touch customers with a smile and create value with a smile.
Working in xx gas station in xxxx, I learned something more or less. I have gained a lot from both theoretical knowledge and social knowledge. Maybe one day I will leave my beloved gas station to work, but the people I deserve to thank, the people who helped me and educated me, will never be forgotten in my life!
I will treat my work and study with a brand-new attitude in xxxx. Iron man? Wang Jinxi's hard-working spirit abides by the company's six prohibitions:
A, it is strictly prohibited to special operations personnel without a valid operation certificate.
Second, it is forbidden to violate the operating procedures.
Three, it is strictly prohibited to engage in dangerous operations without a license.
Four, it is forbidden to take off the job, sleep and drink.
Five, it is strictly prohibited to transport explosives, radioactive sources and dangerous chemicals in violation of regulations.
Six, it is forbidden to command and force others to operate illegally.
Love your job and serve customers with a smile, enthusiasm and courtesy. People-oriented? From where? Heart begins? Obey the leadership of X stationmaster and obey the command of X stationmaster! Like a series of violations? No? ! I hope stationmaster Yan and the leaders can see that I am using practical actions!
I recommend it carefully.