Introduction: Conversation is the core activity of business negotiation. In a successful conversation, observing conversation etiquette plays a very important role. The following is the business negotiation etiquette I brought to you, hoping to help you.
Business etiquette is the art of people in business communication, such as asking for business cards: one is to get them, and the other is to leave a good impression on each other.
There are four ways to get a business card.
1, transaction method. If you want it, you must give it first.
2. Challenge methods.
3. Humility method. How to ask you for advice in the future, be polite and pay attention to the object, such as facing a lady.
4. Equality Act. How to contact you in the future,
The art of using communication tools;
Business communication pays attention to rules, which is the so-called Fiona Fang. Without rules, it can't be achieved. For example, using a mobile phone, business communication pays attention to: don't ring, don't listen, don't go out to answer. Turn off your cell phone after greeting people. Don't let people think that you are half-hearted and snap your fingers in communication with people. It is necessary to distinguish it from migrant workers calling.
Business etiquette has three purposes:
First, improve personal quality, Bill? Gates said? Enterprise competition is the competition of employee quality? Then to the enterprise, it is the competition of corporate image. Education reflects details and details highlight quality.
Second, it is convenient for our personal communication and entertainment. We will meet different people in business communication, so we should pay attention to art in how to communicate with different people, for example, praising people should pay attention to art, otherwise even praising people will make people feel uncomfortable.
Third, it helps to maintain the corporate image. In commercial communication, the individual represents the whole, the personal image represents the corporate image, and what the individual does is the typical living advertisement of this enterprise. Every move, every word and deed, silence is better than sound.
Business communication involves many aspects, but it is basically interpersonal communication, so we define business etiquette as the communication art of business people. People have different interpretations of etiquette. Some people say it is a kind of moral cultivation. Some people say that etiquette is a kind of formal beauty, while others say that etiquette is a custom. Rites come from vulgarity, and vulgarity turns into ritual. The operability of business etiquette is what to do and what not to do. Tell an example of a seat: a seat in business etiquette. We all know that guests have to give up their seats when they come, but we don't know which one is the upper seat. It may not matter under normal circumstances, but you must pay attention to it in foreign affairs and business negotiations. Besides, talk to each other.
Pay attention. Normally, you can't say what you know. I know, I'll tell you (how to tell others the price of wine euphemistically, so that the host will be happy without embarrassment), so we must pay attention to art in communication.
Aristotle, a person who doesn't associate with people is either a god or a beast, and the implication is not a person. Let's discuss a problem. What aspects of business people's work ability include?
Business people's working abilities include:
Business ability is just a basic ability. You can't do a good job without professional ability, but you don't necessarily do a good job with professional ability. From the field of public relations communication, it is also necessary to have communicative competence. Communicative competence is called sustainable development competence. Communicative ability is not to engage in some vulgar relationships, but to deal with, standardize and manage interpersonal relationships. Business ability and communication ability are called what modern people must have? Dual ability? . In the last century, there was a school of management called. Mayo school? Also known as? Behavior management school? . He is different from Taylor school, which only emphasizes things but not people. Mayo School emphasizes three elements of management.
First of all, enterprises need to obtain the necessary funds, raw materials and technology to develop.
The second is to form economies of scale.
The third is organizing production, which he also attaches great importance to, that is, attaching importance to the internal and external relations of enterprises. Enterprise managers must pay attention to deal with the relationship with the inside and outside of the enterprise, so that the enterprise can continue to develop. The following are three basic concepts of business etiquette.
The basic idea of business etiquette:
What is the relationship between business etiquette and public relations? Respect is the foundation.
Send gifts.
You must first know what the other person likes and dislikes. It is not easy to grasp what he likes and what he dislikes is easier to grasp, which mainly depends on his status and cultural accomplishment. We should also pay attention to two aspects in business communication.
One is self-esteem.
Self-esteem is reflected by manners, treating people and dressing up. If you don't respect yourself and love yourself, others won't look up to you. For example, what are the most basic principles for women to wear jewelry in business communication? Meet the identity, the less the better? Don't dress more than customers, and don't pretend to be the host. For example, I ask a question, which jewelry can't be worn in business contacts. One is not to wear jewelry to show financial resources, office workers should show love and dedication; Second, jewelry that shows gender charm cannot be brought. You can't wear brooches or anklets. This is called doing something at the level of etiquette. Etiquette is a kind of formal beauty, which is of course needed.
This kind of display, then we wear two or more pieces of jewelry, what more professional way to wear it? What is the professional dressing method? Homogeneous color? . You can't form a Christmas tree from a distance, and you can't form a grocery store from a close look. For another example, what should women pay attention to when wearing professional clothes? There are five prohibitions: first, black leather skirts should never be worn on appropriate occasions, which is an international practice and gives people an indecent impression; Second, you can't go barefoot in formal high-level occasions. Why? Not good-looking, feet have problems; Third, there must be no damage. The head is far away, the feet are close, and the waist is not far. Shoes and socks don't match. You can't wear casual shoes when you wear a skirt, but you should wear socks. You can wear sandals without socks. When wearing a formal suit, you can wear sandals that don't show your toes first, and then show your heels. Five or three legs.
Generally speaking, women look at the head, men look at the waist, and the head refers to the hairstyle and hair color. Hair can't be too long and can't be scattered at will. Hair can be rolled up and tied up without dyeing. Waist means that you can't hang anything around your waist on formal occasions.
In business communication, self-esteem is very important, and respect for others is more important.
There are three main things.
First, you should accurately locate the communication object, that is, you should know who he is. Then we can decide what to do with him. In international communication, the value of gift packaging should not be less than 1/3 of the gift value. When accepting a gift from a foreigner, you should open the package in person, study it for a while and praise it. There are three things that are not allowed when dining with foreigners. First, you can't decorate yourself in public.
Second, you can't persuade each other to drink food, and you can't force others to eat;
Third, you can't make a sound when eating. This is to respect others, but also to talk about rules, such as receiving business cards, how to do business cards is to respect others, professional requirements are to give and take, not indecent. If not, answer politely. You can tell the other person that you didn't bring it or use it up. Do you sometimes need a kind of business communication? Well-intentioned deception? .
What is the second relationship between business communication and public relations? Good at expression.
Business etiquette is a kind of formal beauty, the content and form of communication are complementary, the form expresses certain content, and the content is expressed by means of form. Be kind to others, not good at expressing or not expressing well, and pay attention to environment, atmosphere, history, culture and other factors when expressing.
The seat in the two rows of cars is the upper seat. The standard answer is more than one seat, and the professional saying is that there are seats where the guests sit. Eating and riding are all like this. Different seats are different in social situations. The co-pilot seat is the seat of the owner when he drives himself. Two people ride in the car at the same time, sitting tightly in front; When working as a full-time driver or taxi driver, the seat behind the co-pilot position is the upper seat. At this time, the co-pilot position is a suite seat, and vip seats are reserved.
Safety seat, seat behind the driver.
Management syllogism: First, write down your thoughts. The second is to do what is written down; The third is to write down what you have done.
Let people know that you are kind to others, which is a requirement in business communication. Discuss the problem of men's suits with comrades. From the perspective of business etiquette, how to show your identity in suits is a high-end problem. Wearing a suit is a professional problem, professionally speaking? Three threes? That is, the three main points and the three-color principle mean that the color of the whole body is limited to three colors, and three colors refer to three color systems; The trinity principle is about three parts of the body: shoes, belts and briefcases. If these three places are the same color, generally black is the main color; Don't make a fool of yourself in a suit. The first taboo is that trademarks must be removed. The second taboo is about the color and texture of socks. Don't wear nylon stockings or white socks on formal occasions. The color of socks should be the same as that of shoes or other dark socks. Third, there is something wrong with the tie, mainly the requirements of texture and color. Wear casual clothes and short sleeves without tie, and jacket without tie. The fashion style of tie: First, there is a nest, what is it called? Men's dimples? . The second method is to tie a tie without a tie clip. Those who wear tie clips are vlp or those who wear professional clothes, because their ties have professional signs, and you can know which side they are sacred at a glance. It's cool for men not to wear tie clips when it's windy. The third way to play is the length of the tie, and the arrow of the tie should be on the upper edge of the belt buckle.
What is the third relationship between business etiquette and public relations? Formal specification.
First, speaking without rules is the embodiment of the quality of enterprise employees;
Second, it is a sign of the perfection of enterprise management; If you have rules and don't talk about rules, it means that the enterprise has no rules. For example, as an enterprise, you can't talk loudly during working hours, you can't wear iron shoes, and you can't make a phone call without anyone watching. Talking about formal norms is to improve the quality of employees and enhance the corporate image. Who hangs up first when calling in business? Those with high status hang up first. The customer hangs up first. The superior hangs up first. Equal callers hang up first.
Dress is not allowed in the workplace. First, it's too messy. Uniforms are not uniforms, and casual clothes are not like casual clothes. You have to wear the wrong clothes. Second, too bright (three-color requirement), third, not too exposed, lesbians can not be ultra-low, affecting the order of the office; Fourth, excessive perspective, others can see what they are wearing at a glance, which is not fashion, let alone cultivation; The fifth is too short; Sixth, it is too tight, and there are many lesbians, especially in the communication of the company. It is the image of the enterprise to be disciplined.
In business communication, there are four kinds of appellations that cannot be used for people. The first one that cannot be used is that there is no address.
If you ask for directions in the street, just go up? Hey? ; The second cannot be used as an alternate address, not a call, and the third cannot be used as an inappropriate local address. It is ok to use party address within a certain range, but it cannot be abused across regions and countries. The fourth name that can't be used is brother, buddy and sister Zhang. When an enterprise comes in, you say this is Sister Zhang and that is Li Ge. This is not a company, but a lone ranger. Therefore, business contacts must abide by discipline.
The above are three basic concepts in business communication, which are integrated with each other. Politeness is not standardized. How to be polite in business communication? Politeness is not a slogan, but has practical content, that is, to integrate respect into it. It is to express respect, courtesy and enthusiasm in an appropriate form and in a standardized way. Three main points should be paid attention to in professional teaching. We generally call it the three elements of civility and politeness:
Number one? Receive three times? There are three words to say. First, there is a greeting, that is, you should take the initiative to say hello. Don't know and ignore you; The second is to ask and answer questions. On the one hand, you have to answer people's questions. On the other hand, you should not have nothing to say. How to say the location of some windows, such as office, switchboard and telephone, is to think ahead and what to do in different situations. For example, if you make an outside call and the number is wrong, it is not the company he is looking for. How to answer? A qualified person should say: sorry, sir, this is not the company you are looking for. I can check it for you if you want. This is an excellent opportunity to sell yourself. It will make a good impression. The third sound is made, such as the waiter in the store to the customer.
Second, five words of civilization. The civilized language of the city is different from that of our enterprise. As a high-tech enterprise, we should have higher requirements, such as not spitting and swearing. The starting point is very low The first greeting? Hello? ; The second requirement, one? Please. Words; The third sentence is thank you? Thank you? . We should learn to thank others. Especially for our parents. The fourth sentence is sorry? Excuse me. . When there is a contradiction, say yes first, not bad. The fifth farewell? Goodbye? .
Third, enthusiasm three. The purpose of our etiquette is to communicate with people. Communication is to form a bridge, not a wall. It is impossible to talk about etiquette without enthusiasm.
? Eye to eye? . Look into your eyes, otherwise, your behavior will not be felt by others. Treat others kindly, and you should also know how to treat others. Look at your head. Look at your eyes when you emphasize the main points. You can't look at the middle, especially the bottom. Don't look down from above, regardless of men and women, elders and customers. You should look up when necessary. There is a requirement for the time to see each other. Professionally speaking, when you communicate with each other, the time to look at each other should be the time when the other person is with you, which is about 1/3 of the total time. Look at it when greeting, quote the other person's point of view, look at it when saying goodbye, look at it when paying tribute, and look at it at other times.
? Mouth to mouth? First, being able to speak Mandarin is the embodiment of civilization and the education level of employees. If you can't say it, just say it. Facilitate communication and exchange. The second is to understand that it varies from person to person and distinguish between objects. There are rules to speak (for example, how to make a phone call when a man is in a hurry and asks for a colleague's female colleague? )。 It depends on the object, for example, you pay a fine, and the other party says? Are you welcome? Are you happy to come next time? Is there any difference between foreigners and locals asking for directions? Is there any difference between gay volunteers and lesbians asking for directions? Lesbians have to admit that lesbians have a poor sense of direction. When asking for directions, lesbians should tell the whole story instead of east, west, south and north, which is a kind of torture for them. Waste of time, (will you come)
? Meaning? It means arrive. Be friendly and enthusiastic, not deadpan and cold. Expression should be interactive, (can't you always be in the hospital? Smile service? )。 Then there is supercilious, natural and graceful. (Girl laughs in front of others) What kind of world is this? Show six teeth.
How to embody communication skills in business communication and achieve the best communication effect? Communication is mutual understanding and two-way. There are three points to explain. The first point, accurate self-positioning, is what to do; The second is to accurately locate others. Third, abide by the agreement (such as dancing, dancing is contact in communication, and the international practice is to invite the opposite sex). Men invite women, women can choose, women invite men, men can't choose and can't leave.
The 3A principle of business etiquette is the capital of business etiquette, which was put forward by American scholar Professor Bagoni. In fact, the 3A principle emphasizes the most important issues in dealing with interpersonal relationships in business communication. The first principle is to accept each other. Tell us that we can't just see things and forget people in business communication. Emphasize the importance of people and pay attention to the handling of interpersonal relationships, otherwise it will affect the effect of business communication. The 3A principle is the three main ways to talk about respecting communication partners. First, accept each other, be lenient with others, don't be harsh on each other, make them look bad, and the guests are always right. Like in a conversation? Three no? Don't interrupt others; Don't complement each other easily; Don't correct each other at will, because sometimes there is more than one answer. Generally speaking, if it is not a principle, try to accept each other.
The second principle is mutual concern. Appreciate each other. To see each other's advantages, don't find each other's shortcomings, let alone correct them in public. Attach importance to each other's skills: first, be good at using honorifics in interpersonal communication, such as administrative positions and technical titles; The second is to remember each other. For example, if you want to read a business card, you must not be arrogant when you can't remember it.
The third principle is to praise each other. A kind of praise and affirmation that should be given to the communication object. People who know how to appreciate others are actually appreciating themselves. There are also skills in praising each other: first, seeking truth from facts, not exaggerating, and second, adapting to each other and boasting to the point.
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