First, the opening remarks must be "Hello, what can I do for you" or "China Telecom XX Branch at your service".

Second, in the process of answering the phone, you must never use impolite words, and you must address the other party with "you".

If the other person's request is rude or simply harassing the phone, you can tell the other person that his problem is not within your scope of work. If there are no other questions, please hang up and give the line to other users.

4. Be sure to ask "Is there anything else I can do for you?" If the other party confirms that there is no problem, then you can say "Thank you for calling, goodbye".