Semi-annual work summary report of the property management company (I) Under the correct leadership of the general manager's office, the property management department adheres to the spirit of "pragmatic innovation, pioneering and enterprising" and emphasizes "deep service and advanced management", and all management work is carried out normally and orderly. Over the past six months, the property management department has been supported by various brother departments, and with the joint efforts of all the staff of the property management department, it has further developed smoothly. It is embodied in the following aspects:
First, the main work completed in the first half of the year
(a) to strengthen the construction of public security team, establish a good image of public security team.
In the first half of this year, combined with the actual work of security guards, the property department emphasized the need to focus on "external image and internal quality" and formulated an effective management system and code of conduct, which was constantly summarized and improved in actual operation, so that security work gradually embarked on a standardized and procedural development track. Started to grasp gfd as a security guard, with standardized operation and strict discipline, which greatly improved the mental outlook of security guards; Secondly, we should strengthen military physical training. Starting from practice, gymnastics should be standardized and trained twice a week, which can not only exercise and enhance physical fitness, but also deter bad guys, boost morale and show the spirit of safety. The third is to guide and improve the internal management of the security dormitory, requiring security guards to keep the dormitory clean, hygienic and unified, manage it according to paramilitary standards, and take effective measures to greatly reduce the disadvantages of water and electricity waste and equipment damage in the past;
(two) to strengthen greening, cleaning, mechanical and electrical work guidance.
1. It is required to operate according to the service standards for operators, and supervise relevant personnel to implement some measures such as irregular and random sampling on cleaning and greening, so as to make the cleaning and greening level of Provence reach a new level;
2, according to the current cleaning and greening work operation procedures, put forward improvement suggestions and give guidance. Make it more reasonable and standardized;
3, combined with the actual, formulate related equipment operation management, operation process and maintenance system, standardize the management of property equipment. Organize regular maintenance training for mechanical and electrical equipment and facilities, and put forward opinions on the establishment of maintenance account and standard records for mechanical and electrical equipment and facilities, so that mechanical and electrical personnel can better understand the post operation methods, effectively maintain the mechanical and electrical equipment and facilities of the former property, and ensure the normal operation of mechanical and electrical equipment.
(three) to carry out work training, improve the quality of the team.
In order to continuously improve the quality and working ability of employees, the property management department trains new employees and on-the-job employees in stages by strengthening the employee training plan. During the training, security guards, green chemists, administrators and mechanical electricians were also organized to conduct post knowledge tests, which achieved good learning results. Strengthen the construction of spiritual civilization and promote the development of all work. Model essay on summary of property work in the first half of 20xx year
1. registered Nanning branch of xxx Property Management Co., Ltd. at the beginning of the year, and successfully bid to take over the property management of _ _ project. Perfect the property management system, make the work of this department in an orderly way, and improve our management level.
2. Actively cooperate with real estate companies to carry out various active community cultures and real estate exhibition and promotion activities held at various stages.
3. Hold security drills, create a good external environment, fully highlight the new advantages of xxx property management services, and do a lot of work in brand communication.
Second, the work plan
In the work plan for the second half of the year, the property management department took the first phase of house delivery as an opportunity to build a characteristic property management brand from the aspects of full participation in quality management, comprehensive improvement of service level, standardization of the front and back links of property management, improvement of personnel supplementary resources, and business planning of property enterprises.
Looking back on the work in the first half of the year, we encountered many difficulties. In the face of these difficulties, we also show that we are not very predictable about emergencies and pay insufficient attention to details when dealing with specific affairs. In the second half of the year and in the future, the work requirements will be higher and more difficult, which puts new and higher requirements on our work. We must face up to the reality and admit the difficulties, but we are not afraid of them. We will face up to the difficulties and do a good job. Specifically, it is to achieve "three re-innovations" and "two big improvements" and finally achieve "three aspects of satisfaction". That is, innovate again in concept, work quality and work method; Great improvement in work performance and self-image; Finally, we can satisfy the company leaders, the owners and the employees. In the future work, we will conscientiously sum up experience and lessons, find reasons from ourselves, strengthen the construction of management team and staff team, continuously improve the management level and staff quality, and build the team of property management department into an excellent team with strong comprehensive ability and high management level.
Semi-annual work summary report of the property company (II) In my impression, the property is an institution that takes care of everything. I am worried about all kinds of things in the community. Once something is not done well, the community owners may be dissatisfied. This is the biggest headache for many property workers. I came to the property management center of xx community in xx city in the second half of last year. Here I deeply feel the difficulty of property work, but most people don't understand it. In the first half of this year, I spent all my work on the phone. I am the customer service staff of the property management center in xx residential area. At first, I thought there was nothing wrong with my job. I have done customer service before, but I really haven't done it. I don't know much about it. But I think I can do it with my long-term customer service experience, but it's not as easy as I expected. At work, I still encountered some things that I had never encountered before in customer service work. I think every job has something worthy of respect, and I often feel that my property customer service is one of the work processes.
The important task is on my shoulders. In the first half of the continuous study of neutrons, I still completed this work well:
First, the customer service workflow
It can be said that I don't know much about the property industry, but I still have to keep forcing myself to learn. The task I give myself every day is to learn a little knowledge from others and make myself handy in my work. When I entered the xx Property Management Center in xx Community, I was very satisfied with the working environment here.
Property work is a test of a person's resilience. Of course, all customer service staff should have this, but I think property customer service is different. In my daily work, I will receive all kinds of calls, complaints and inquiries from old owners and new owners, and sometimes some unreasonable owners are also embarrassed everywhere. As a customer service, I have to be patient with these questions, but I also have my own principles. When dealing with these owners' problems, I am also constantly learning. For example, sometimes I received a complaint call from an owner, which was satisfied by the owner in the process of handling. This is the owner's affirmation to me at ordinary times. I just think about how to deal with it in the future and answer the owner's questions, but I also want to think about what kind of treatment is the most.
Perfect, so it will be more handy to face similar problems in future work.
The work of the annual meeting in the first half of the year is still very fulfilling. I received xx phone calls in the first half of the year in the property management center of xx community, which is a data that makes me feel very fulfilled. The important thing is to successfully solve the owner's xx problem.
Second, harvest
In the first half of the year, there was a surplus of work here, which was my own customer service career from adolescence to adulthood. I have exercised my customer service ability and I am very satisfied with my work.
Semi-annual work summary report of the property company (III) Looking back on the work in the past six months, under the care of the leaders at all levels of the group company, all the employees of Songjing Garden Property Company have always done all the work with full enthusiasm, carried forward the spirit of loving their posts and dedication, successfully completed all the work and achieved good results. The work in the past six months is summarized as follows:
I. Customer Service Department
1, charged work
20xx focuses on the collection of fees. Xx delivered the house to xxx, and has moved into xxxx households, and has collected the property fee of xxxx yuan, accounting for xx%. Due to the problems left over from the project, some owners delay or refuse to pay property management fees and some related expenses under various excuses. The service center of the management office patiently, deeply and meticulously completes the work of each owner: coordinating all departments in time to solve the problems existing in the owner's room; Visit the owner frequently, understand the owner's needs and follow up in time, and get the praise and recognition of the owner, thus improving the charge rate.
2. Owner (tenant) satisfaction survey and complaint handling In the first half of this year, the service center of Matsui Property Management Office closely followed up the maintenance work. According to the actual situation, pay a return visit to the owner and record it in the file.
(1) Hold regular working meetings every Tuesday. While summing up the work, actively and fully listen to the voices, opinions, rationalization suggestions or criticisms of grassroots employees.
(2) Conduct team activities irregularly. Organize employees to carry out health care publicity, care for the surrounding environment of the community and other activities to enhance the cohesion and centripetal force of employees.
3. Community activities.
In the first half of the year, the service center of xx Property Management Office not only solved the urgent needs of the owners and provided them with good services, but also carried out community activities suitable for the owners. A series of community activities were carried out respectively: according to the needs of the majority of elderly owners, we tried our best to arrange venues for them, and provided an entertainment place for the elderly owners outside the restaurant, which was well received by the elderly owners.
Second, the order department.
The main work of the order department is to do a good job in the "three management" of public security management and fire management. First, in the work of public security management, from this year 10, we strengthened management, formulated a number of management plans, controlled the posting of advertisements in the park, and cooperated with relevant departments to relocate all kinds of furniture and other items for the owner's home.
Second, in traffic management, starting from X, do a good job in charge management of vehicles entering and leaving the underground parking lot, and increase the inspection, supervision and registration management of vehicles entering and leaving the underground parking lot in the community.
Third, in terms of fire management, since 10, the company has conducted a comprehensive inspection of the fire-fighting equipment in residential buildings and made effective fire accident records.
Three. Environmental Maintenance Department (Greening and Maintenance, Sanitation and Cleanliness)
First, in the greening and maintenance work, in the spring, the flowers and trees in the garden should be carefully maintained, and water should be sprayed regularly, paying attention to the details. According to the actual surrounding terrain and the growth habits of seedlings, some seedling varieties in the garden should be replaced. Moreover, in the maintenance work, fertilization, spraying and even watering are the right medicine.
Second, in the work of sanitation workers, employees should be trained first. Every day, inspectors supervise and track the sanitation situation in the sanitation workers' areas, supervise and correct their unreasonable operations, solve problems in time, and urge them to meet the company's standards and requirements in environmental protection.
Fourth, the work plan for the second half of the year:
1, carry forward the corporate culture of xx property, build a brand of property management, and strive to put Songjing property on the track of formal management.
2. Further improve the internal attendance management system, improve the quality of employees, present a good image of the enterprise, and strive to complete various tasks assigned by superiors. The collection of residential property fees has reached a new level, and the tasks assigned by the company leaders have been successfully completed in the first half of the year.
3, to carry out staff property management professional knowledge training, enhance staff awareness of property management services.