Six sigma refers to a management method of continuously improving the quality of products, services and processes to achieve customer satisfaction. It systematically and integrally adopts quality improvement process to realize defect-free process design, and defines, measures, analyzes, improves and evaluates the existing process to eliminate process defects and worthless operations, thus improving quality and service, reducing cost, shortening operation cycle, making customers fully satisfied and enhancing the competitiveness of enterprises. It is a method system, a quality concept or a quality culture.
Employees in the company don't want to spend time on six horses. On the one hand, it may be because they don't know much about six sigma, and how to increase the number of products and improve the quality of products through six sigma, which can be solved through training. On the other hand, it may be because of the piece-rate wage system itself. If your company's piecework wage system considers not only the quantity of products, but also the quality of products, that is, it is calculated according to the qualified quantity of products produced, which may improve the enthusiasm of employees. Six Sigma is a top-down improvement method, which emphasizes the linkage with enterprise strategy. At the same time, the company is required to have some basic conditions, such as 5S.
2. How to effectively promote the participation of all staff in quality management?
Quality management activities are "organic" systematic activities organized by all departments. To give full play to the maximum effectiveness of total quality management, we must first strengthen the horizontal cooperation between various functional departments and business departments within the enterprise, which even gradually extends to users and suppliers outside the enterprise. Secondly, employees are trained and educated in various ways to improve their ideological quality and professional ability. Third, leaders need to take the lead in quality management, not just put forward slogans. At the same time, it is necessary to decompose the quality objectives, link personal work with quality management, and improve the enthusiasm of employees to participate.
3. How to correctly handle the relationship between production management and quality management?
Production management is all management activities around production. Quality is the ability of a set of inherent characteristics of a product, system or process to meet the requirements of customers and other interested parties. The production management function and quality management function of an enterprise cross each other. To complete the quality of a product or process, we need to consider the whole system related to it, and the production process is a part of this system. At the same time, from the perspective of production, quality is also an aspect to be considered in the production process. Dealing with the relationship between the two needs to be considered from the whole value stream of products or services. All activities are carried out around the value stream, and activities that do not produce value are eliminated.
In the real organization, some enterprises have production departments and quality management departments, and sometimes they will start from the interests of their own departments, or because of different perspectives, resulting in departmental conflicts. Therefore, as a manager, we should improve our professional quality, strengthen communication between departments, and consider and deal with problems from the overall interests of the system. (Content excerpted from: Tianxingjian Consulting Company)