How to summarize the dispatching work? As a member of the dispatching room, I have been strict with myself in my daily work for a year and earnestly performed my duties. Always treat the work with full enthusiasm, unite with colleagues in the work, often go underground in the work, basically grasp the production trends of each heading face in the underground, give timely feedback and follow up the existing problems, respond truly and reliably to the problems of grass-roots construction units, do a good job in information sending and reporting, and follow the dispatching principle of "everything is settled, everything is echoed, and pieces are recorded". Responsible for the smooth operation of the dispatching room. Let me talk about my study and understanding of dispatching work in the past year. First of all, I understand the concept of dispatching work: coal mine dispatching work is to organize, coordinate and comprehensively balance various business departments and production links through mutual transmission and communication of information, which is what we often call information collection, information sorting and information processing. Fully understand and master the safety production trends of enterprises, provide decision-making information for leaders at all levels, reflect and solve problems and contradictions in all aspects of production in time, and realize the safe and efficient operation of the whole production system. In my work practice, I mainly focus on the following aspects: 1, to understand and master the safety production trends of enterprises. 2, reflect and solve the problems and contradictions in each production link. 3. Organize, coordinate and balance all business departments and production links through mutual transmission and communication of information. 4. Realize the safe and efficient operation of the whole production system. With this goal in practical work, I must first accurately grasp the safety production information of mine construction and civil engineering, the daily progress of each working face and its influence on the production on duty. The accuracy and authenticity of information is directly related to the correctness of decision-making by leaders at all levels, so I have been very cautious in collecting information when I am on duty, checking accurate information through various channels, and then reporting to leaders and making relevant records. I think we should grasp its continuity, timeliness, accuracy, authority, professionalism and predictability in scheduling work. Coal mining enterprises need 24-hour three-shift production with strong continuity, and dispatchers must be on duty 24 hours a day to organize and direct continuously. The instructions of the superior leaders and the problems reflected by the grassroots should be conveyed, reported and handled at the first time, so that the information feedback can be timely and the problems can be solved quickly. Because coal mine production is often threatened by various natural disasters, dispatchers must be familiar with safety production laws and regulations such as "Coal Mine Safety Regulations", have rich knowledge of coal mine safety production, and be familiar with on-site safety production environment. Next is the basic task of the work (mainly focusing on four aspects) 1, to direct the normal operation of the production system. According to the objective laws and the requirements of production plan, timely and comprehensively understand and coordinate the problems and contradictions in the process of production and construction, take effective measures to overcome the weak links and ensure the completion of various production plans. 2, coordinate and balance the relationship between production, transportation and marketing, according to the sales plan and market demand, fully grasp the product structure and inventory, vehicle flow and loading, timely solve the main problems and contradictions in production, transportation and marketing, and strive to achieve the coordinated operation of production, transportation and marketing. 3, according to the needs of development and construction, organize and coordinate the preparation work of production and construction, fully understand the use of mechanical equipment, shutdown maintenance and seasonal work, make overall arrangements, achieve balanced production, and ensure the coordination and unity of all links. 4. Fully control the situation and development trend of enterprise safety production, master the management of safety key points and major safety hazards, organize and direct accident rescue work, ensure the normal operation of safety and production monitoring system, do a good job in business guarantee and realize safety dispatching. Basic responsibilities of dispatching work (mainly focusing on seven aspects) 1. Responsible for the daily production organization and command, and complete the production plans and key projects of the unit by class, day, ten-day and month. 2, responsible for scheduling meetings, coordination meetings, and other scheduling professional meetings that need to be held to solve various problems in production in a timely manner. 3, timely grasp the production trends, analysis of production trends, the weak links in production, working face replacement and key projects for special scheduling. 4, master all kinds of accidents, when a major accident occurs, according to the instructions of the leadership to mobilize the required manpower and material resources, actively rescue, and organize to resume normal production as soon as possible. 5, scheduling personnel should often go to the scene, familiar with the production situation, grasp the first-hand information, coordinate and solve the problems in the production process. 6. Responsible for the prevention and control of "three defenses", earthquakes and geological disasters in rainy season, supervise and inspect the reserve and use of emergency materials, and establish an emergency material reserve ledger. 7, do a good job of information collection, sorting and processing, establish a complete raw material scheduling, provide a basis for leadership decision-making. The second part is the scheduling management system and business process. 1. Dispatching management system 1, dispatching chief duty system 2, on-duty dispatcher handover system 3, dispatching equipment and office environment management system 4, dispatching reporting system 5, production dispatching management system 6, safety dispatching management system 7, dispatching emergency management system 8, dispatching key work system 9, dispatching personnel remote system 2, dispatching business process (13). Business process of leadership instructions and related documents. Business process of sending notices, announcements and meeting minutes. Business processes of reporting, asking for instructions and reporting to superiors 5. Business process of reporting, asking for instructions and reporting by grass-roots units. Business process of sending daily newspaper (slide) 7. Business process of sending monthly report. Business process of key work. Major production impact business process 10, harmful gas monitoring business process 1 1, dispatching report business process 12, rainy season "three prevention" business process 13, dispatcher's on-site business process Part III: Basic dispatching work I. Original records 1. Attendant dispatcher handover record 4, dispatching meeting record 5, dispatching balance coordination record 6, dispatcher site record 7, rainy season "three prevention" work record 8, superior dispatching notice, notice, instruction and instruction record 9, personal and major non-casualty accident record The above nine original records are the most basic work of dispatching management, and they are also the most important and indispensable. Two. Chart 1, mining engineering plan 2, underground comparison figure 3, safety monitoring equipment layout figure 4, mine disaster avoidance road map 5, ventilation, drainage, power supply, water supply, transportation and communication system figure 6, accident reporting program figure 7, mining engineering continuation table 8, mine construction, civil engineering and installation project schedule 9, and dispatching master duty table 10. Statistics table of leading cadres going down the well (following) 1 1, ten-day, monthly and quarterly reports of dispatching Part IV Collection, arrangement and processing of dispatching information: all information related to safety, production, transportation and marketing within the basic tasks, responsibilities and authority of dispatching work is called dispatching information, which mainly includes: 1 and main indicators. There are five stages: placement, day, ten-day, month and year. The main indicators are output, footage, sales volume and inventory. 2. Production trends, all kinds of safety accidents, major production impacts and operation status of major equipment reported by grass-roots units or relevant personnel. 3. Lead temporary work and instructions, instructions, orders, notices and circulars from superiors. 4. Work safety arranged by meetings such as dispatching meetings and production meetings. 5. What the dispatcher learned at the scene. 6. Other emergencies. Such as heavy rain, mountain torrents, mudslides, earthquakes and other natural disasters. I. Information Collection Information collection is the first link of basic dispatching work, and it is also the most important and critical work. Whether the collected information is timely, accurate and comprehensive directly affects the correctness of dispatching command and leadership decision. As a dispatcher, you should: 1, keep your mouth shut: keeping your mouth shut means asking more questions and answering more questions until the questions are clear. 2. Diligence: Always go deep into the production line, understand the whole production process, master the first-hand information, and be aware of it. 3. Eye protection: Eye protection means reading more books. Being a qualified dispatcher means reading more books, newspapers, safety production documents, notes, general information and notices. In particular, we will install safety monitoring, personnel positioning, digital mine map, industrial television and three-dimensional digital mine system platforms in the future. 4. Hand clothing: Hand clothing means writing more and remembering more, writing down what you hear and see, forming our most basic and comprehensive original record of safety production. The fifth part is scheduling basic data 1. Original record 1. Original record of safety production: it is the basis of scheduling all records, and it should be the record with the largest amount of information, the most comprehensive content and the best reflection of the overall situation of safety production on duty. Its main contents include: * * production dynamics and output, footage completion, equipment operation, maintenance and fault handling, safety status and hidden dangers, accident handling * * * * * gas and harmful gas overrun and remediation, working face crossing fault, roadway penetration and water exploration, coal transportation and loading, temporary work arranged by superiors and leaders, and continuous preparation of mining area and working face. Chart 1 and dispatching daily (multimedia slides) are very important display platforms to reflect the dispatching business level, report the production trends, safety conditions and production operation of enterprises in the past day to leaders, and also provide the main information platform for leaders at all levels to make decisions. Part VI Dispatching Report Dispatching report is an important link in dispatching information processing, the main information source for correct and timely decision-making and command by leaders at all levels and superior departments, and also the important content of my study this year. First, the principle of scheduling and reporting 1, the principle of timeliness, accuracy and comprehensiveness. Second, the parts are in place, everything is echoed, the parts are recorded, and the parts have results. Third, orders must be carried out, prohibitions must be stopped, and information must be handled. The lower level must obey the higher level. The principle that level one is responsible for level one. 2. Contents of dispatch report 1, production dispatch report 2, safety dispatch report (safety status and accidents) 3, sales dispatch report 4, infrastructure and basic renovation project 5, production impact report 6, special report 3, safety accident report and business process 1, and safety accidents refer to personal and major non-casualty accidents. Mainly includes: * * * * * mine and working face stop wind, power failure, water cut-off accidents (unplanned), serious injury and above personal accidents, gas and harmful gas overrun accidents, major roof caving accidents in mining face, water leakage accidents in working face and fire accidents in working face. 2. Contents of safety accident report: accident unit, time, place, accident nature, degree of danger, scope of influence, measures taken and accident handling report. 3. Business process of safety accident reporting * Business process of major roof caving accident reporting unit (report immediately) Mine dispatching room → shift supervisor → dispatching director → deputy mine manager in charge of safety production → chief engineer → mine safety supervision office → obstetrics → At the same time, report a brief situation to the chief dispatcher of the group company (according to the instructions of the degree of harm and the chief duty, Report to the mine manager, other mine leaders and relevant departments respectively) Ask about the progress of accident treatment in time → Supplementary report to the general dispatcher of the group → Timely convey the instructions of the leaders and superiors, and make a good record of the whole process → Arrange the records in time after the accident treatment → Fill in the major accident records and major production impact accounts → Compile them into the dispatching daily (multimedia) key * hazard degree. The size of roof caving, whether there are casualties or not, and the length of treatment time * Timely supplement the report content * Fill in the major production impact account * Incorporate it into the daily dispatching report (multimedia) * When gas and harmful gases exceed the limit in the course of business (immediately stop reporting) → Mine dispatching department → Chief Engineer → Deputy mine manager in charge of safety and vice president in charge of ventilation → Production department → At the same time, Report the brief situation to the general manager of the group company (report to the mine manager, other mine leaders and relevant departments respectively according to the degree of harm and the general duty instruction) → inquire about the changes of harmful gases in time, supplement the contents of the report to the general manager of the group → convey the instructions of the leaders and superiors in time, and schedule the treatment progress in the whole process until the overrun is eliminated → record the whole process → compile the gas and harmful gases into the daily scheduling report (multimedia) → fill in the gas and harmful gases. Key points: the time, place, concentration and influence range of * * * * * overrun shall be reported to the general dispatcher of the Group so as to dispatch the whole process. Make records, fill in the gas and harmful gas overrun ledger, and compile it into the daily dispatching report (multimedia). 4. Flow chart of personal and major accident report. Deputy general manager, chief dispatcher on duty, secretary of mine, chairman of trade union of mechanical and electrical chief engineer of production mine manager, in mine safety supervision office, safety production office, mechanical and electrical supply office, ambulance service department, hospital accident scene and mine dispatching room. Major production impact reports and business processes 1. The main production impacts mainly include: * * The impact of wind stoppage, power failure and water cut-off on the coal mining face. Major equipment failure affects equipment maintenance (planned or unplanned). 2. Contents of major production impacts: impact unit, date, scope, start time, end time and impact. 3. Major Equipment Impact Report Business Process After receiving the report of major equipment impact accident, the dispatcher on duty → the mine manager on duty → the dispatching director → the deputy mine manager of mechanical and electrical equipment → the vice president of mechanical and electrical equipment → report to the general dispatcher of the group respectively according to the degree of influence → track the dispatching treatment in time → make records → supplement the report to the general dispatcher of the group → convey the instructions of the leaders and superiors in time until the treatment is completed → fill in the major production impact account → compile it into the dispatching daily report (multimedia). 4, the production impact report should grasp the following information * plan to stop the wind, power outage, water supply and equipment maintenance, daily plan to stop the wind, power outage, water supply and equipment maintenance 3 days in advance, 7 days in advance at the end of the month and holidays for approval, and make a detailed maintenance plan to the group chief dispatcher, strict maintenance progress report. * unplanned stop wind, power, water, all mine main fan main row shut down, or substation main circuit tripping, must immediately report. * The local ventilator stops working due to sudden power failure or gas overrun in the mining face of high gas mine, and the personnel must be evacuated and reported immediately; Under the premise that the gas and harmful gas in low gas mine do not exceed the standard, the reason can be found out before reporting. * due to equipment failure and stop production for maintenance, the main coal mining face for more than 4 hours or mine main hoisting system for more than 2 hours, to find out the reason and report in time. The seventh part is the basic quality of dispatcher 1. Grass-roots dispatchers must have a technical secondary school education or above, have more than three years of practical experience in production, have certain computer operation skills, and be skilled in using dispatching sub-information system, safety monitoring, industrial television, 3D mine digitalization, personnel positioning and other systems. 2, understand the "coal mine safety regulations" and other coal mine safety production laws and regulations related knowledge, familiar with the operating procedures, operating procedures, superiors and the unit's provisions and rules and regulations on safety production management, master job responsibilities, business processes and the collation and use of various records, ledgers and charts. 3, familiar with the main production indicators of enterprises and grass-roots units plan and completion (annual, monthly), including raw coal output, output, infrastructure footage, coal sales and the progress of key projects. 4. Understand the production system status of the unit, the performance of major large-scale equipment, process flow and disaster avoidance route. 5, often go deep into the front line of production to understand and master the whole process of production, solve the problems and contradictions in the production process in time, especially to those places where natural disasters such as mining faces seriously directly affect continuity, output, footage and quality, geological conditions are complex, and harmful gases often exceed the standard, strengthen forecasting and constantly improve their command, coordination and adaptability. 6. Have a strong sense of organization and professionalism, adhere to the work style of "strict, meticulous, accurate and fast", work in an orderly way, be calm and calm when encountering major accidents, and follow the accident handling procedures. 7, seeking truth from facts, reflect and problems should be true and reliable, one is one, the other is two, don't hide the truth, do a good job of information release and reporting. 8. Follow the principle of "everything is settled, everything is echoed, and everything is recorded" to ensure that every problem is implemented. 9, good at learning, and constantly improve the business level and work experience, especially to learn modern scientific knowledge and information management methods, the application of modern operation skills to do a good job of scheduling. Therefore, judging from these characteristics and requirements of dispatching work, I still lack a lot of business, because my understanding of the site is not enough, and my knowledge of each process is still lacking. Leaders saw our shortcomings and considered our future development, so since June, most of our interns have been reassigned to the production preparation group. Teams that come to the grass-roots level can better learn from the old masters on-site construction, be more familiar with the construction technology of each production link, and effectively combine the theoretical knowledge we have learned in school with production practice. But to be honest, it was really hard to prepare. The intensity of labor every day is something I have never experienced since I was a child. The first month is really a bullet. However, now that I think of many abstract theories in the past, I am suddenly enlightened on the spot. At this time, I feel that all the sweat I have paid in the team is worth it. As the saying goes, "how can you see a rainbow without experiencing wind and rain?" "In this year's work, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders. If you have questions you don't understand, learn from your colleagues with an open mind and constantly improve and enrich yourself, hoping to contribute your meager strength to the preparation office. Of course, there will inevitably be some small mistakes in and out of the workplace that need to be criticized and corrected by leaders; But as a lesson from the past, I will learn from the future. These experiences will make me mature and think more comprehensively when dealing with problems. I sincerely thank the master and the leaders for their guidance and help. This is my first job. In the past year, I have learned a lot and realized a lot. I have been in this office for more than a year; At first, I was often nervous; Because I'm new to society, I'm under great pressure. But harmony from top to bottom, without prejudice; Thanks to the support of the leaders, I have a certain understanding of coal mine work, and I sincerely thank the leaders and colleagues who have helped me.