1. Generally, you can press the watch button for a long time.

2. Select the power-off option directly in the watch.

3. The on-off key of the smart watch is on the side of the watch body, which can be turned off when pressed.

FREQUENTLY ASKED QUESTIONS

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Frequently asked questions about children's positioning watches;

1. The following points must be confirmed before the watch is used: A? SIM card is B of GSM network, which can open data stream C and caller ID of 2G network.

2. What is ID/ Device ID? What should I do if I lose my ID card? ID is the 10 digit on the back cover of the watch. If you lose it, do you see a line of IMEI in your watch? 15 bit, the first 4 bits and the last 1 bit are removed, and the middle 10 bit is the ID.

3. What card is used for children's positioning watches? Support mobile and Unicom cards, with Micro? SIM card, that is, iPhone? 4/4S, Samsung Note4

Samsung i9300, i9500 and other models of the same card.

4. How do I register my ID when I get a children's positioning watch? You need to download the client with the QR code on the mobile phone WeChat scanning instruction, then download and install the APP platform, and finally enter the information according to the prompt to register. (Device ID and login account are unique and cannot be duplicated)

5. How do I make a phone call with my watch? First download and install the APP client in your mobile phone, register your account, then set the number corresponding to 1, 2, 3 in your family number, and finally dial 1, 2, SOS key to make a phone call. Keys 1 and 2 correspond to the telephone numbers set in the home number. After pressing the SOS key, the phone number will be dialed first.

6, how to voice monitoring, voice monitoring which number to write? Voice monitoring means that you can write down which phone is monitoring the phone number of the watch, and then you can send monitoring instructions.

7. Prompt that the device ID already exists? Because the IDs are all consecutive, some people mistakenly enter the last one and enter someone else's ID number, so the ID will be registered. Just send the ID number to our customer service staff to clear the data and re-register.

8. What if I accidentally forget my account number or password? You need to send your ID number (10 digits on the back cover of your watch) to our customer service staff to clear the data, and then re-register your account.

9. Prompt that the equipment account already exists? A: The device account number is unique, just like the ID. If the device account prompt already exists, it is the name registered by others, and it needs to be replaced before registration.

10, does the child positioning watch support WeChat voice? Our children's positioning watch has voice intercom function, similar to WeChat voice function.

1 1, the watch can make a phone call, but the phone keeps talking? A. Have you set three family numbers in the background of the APP installed on your mobile phone? B. Is caller ID enabled on the card in the watch? C. The setting of home number shall be based on the result of caller ID of the watch. If the trombone is displayed, the trombone will be set, and if the cornet is displayed, the cornet will be set.

12, watch time can't be synchronized, positioning and calling functions are normal, but watch time is not synchronized? Reason: The watch is not connected to the background server for time calibration. A: This is related to the signals around the user. If the user is indoors, it is recommended that the user wear a watch outdoors for gps positioning, which can calibrate the time. b？ Use mobile phone to send SMS to watch for calibration;

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Guardian platform:

Pw, 123456, NTP server, 12 1.40.88.40, 8089 # or PW, 123456, NTP server,12/kloc-0. Security guard platform: pw, 123456, NTP server, 12 1.40.88.40, 8089 # or pw, 123456, NTP server,12/

13, you can hear the watch on your mobile phone, and you can also play the watch on your mobile phone, but you can't find the watch on your mobile phone. Voice intercom, can you still hear the voice from the mobile phone? Try the call again, and then press 1 to increase the volume during the call, so as to increase the volume to the maximum. The intercom tone is the volume of the ringtone, which is different from the volume of the call.

14, is there no sound reminder when the watch sends voice to the mobile phone? There is no sound, but there is a message digital reminder in the background of the mobile phone, and then there will be a message reminder in the notification bar of the Android phone.

15, how to cancel the heart-shaped reward on the watch? It was originally hollow, but it was solid when you clicked in the background, and it was hollow when you clicked again.

16, why is the GPS positioning error small, while the GSM positioning error may be several hundred meters to several thousand meters? GPS is a satellite positioning, so the error is relatively small. Because GSM uses base station positioning, it will be affected to some extent by the problem of signal reception. It is normal to locate the system according to the correlation of some surrounding transmitters and good signal reception.

17, the three positioning modes refer to GPS positioning, base station positioning and wifi positioning! A, the location of the base station can only be determined by the signal transmission tower, and the approximate range can be determined. B, while GPS determines the farther position through the satellite system, so the error is relatively small. C. WiFi positioning is to use the Mac address corresponding to the WiFi hotspot scanned by the WiFi module to query the corresponding latitude and longitude coordinates in the location database of the map service provider (Gaode) to complete the positioning. ? For example, if you use your mobile phone to surf the Internet, the WiFi hotspots in the WiFi list in the mobile phone network settings can help you locate. In other words, the location has nothing to do with the password.

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18. For example, if two watches are put together, the GSM signal strength will definitely be different. If there are seven base stations around, the base stations connected to the two watches will be different, and the signal strength of other base stations will be different. Gaode does not calculate the position according to the information of the connected base station and the signal strength of the base station, so there must be some differences.

19. After burning the serial number of the mobile phone, the login shows that the account number or password is wrong. Check whether the ID number is correct, and you can send instructions directly to the watch number. The mobile phone sends information to the watch: pw, 123456, ts# (all characters of the short message, including punctuation, are entered under English characters, and there can be no spaces). The content of SMS reply mainly depends on IP and port. Check whether the ID number is consistent with that on the watch, and the ID number in the short message shall prevail.

20. Why can't the watch be turned off directly? If the watch has logged into the background, it can't be turned off manually, and it can only be controlled by remote shutdown of the background APP, which better avoids the malicious shutdown of the child.

2 1, S0S and voice monitoring number can be directly set with the same number? You cannot set the same number. S0S is an emergency dialing reminder, and the monitoring number is silent.

22. How to prevent all other users of the watch from calling in except those who set the S0S family number? In the watch client, the SIM card used must display the incoming number and set the S0S family number, so it is impossible for other users to call in.

23. If the phone is not answered after the S0S number is successfully set, can you dial it in cycles until the user answers? After the SOS number is set successfully, you can't dial directly. Long press the SOS key, first dial the family number 1, and no one answers, then automatically transfer the family number to 2, and then the SOS number. Dial three numbers in cycles for two rounds. If the phone is connected in the middle, it will not continue to dial. If no one answers, it will continue to dial until the end of two rounds.

24. Does the watch have no GSM signal? Watches only support GSM cards. In China, it is recommended to use mobile cards instead of Unicom and Telecom (not supported). There is nothing wrong with the card, and there is no signal. Maybe the antenna is not assembled properly. A hardware check must be performed and can be returned to the agent.

25, the mobile phone is restricted, and the mobile phone calls the watch to indicate that it is on the phone? The watch cannot recognize the incoming number or dial a within the undisturbed time period. The card in the watch has no caller ID, and the mobile phone card in the watch that needs to make a call must have caller ID (check whether the home number is set in the watch APP, and whether the mobile phone number displayed by the watch caller ID is the number set in the APP). b？ Both the SIM card of the watch and the SIM card of the mobile phone have opened short number packages, but the number displayed when the mobile phone dials the watch is inconsistent with the setting of the APP. For example, the watch can only display the trombone, the APP has set the trombone, or the watch displays the trombone, and the APP has set it to the trombone. In both cases, the watch cannot recognize it. C. Check whether the APP has set a do not disturb time period, during which the watch refuses to answer any number of incoming calls.

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26. Can't the app register an account in the background? A. Prompt that the equipment number does not exist: the ID number is not added in the background, and the customer can provide the ID number to the supplier, and can re-register after adding it in the background. B. Prompt that the device number has been registered or the account number has been registered: the ID and account name are unique, and cannot be registered repeatedly. The customer can provide the supplier with the ID number and then clear the ID.

27. If the code is not scanned, reset the imei number and set the imei number. Send a short message to the number in the watch with your mobile phone: PW, 123456, imei, XXXXXXXXXXXXXXXXXXXXXXXXXXXXX # (X stands for all digits of 15 IMEI, and English should be entered in lowercase, including punctuation).

28. The reasons why the watch is not online (not located) are as follows: a. The GPRS network where the watch is located has no signal or the signal is not good, so it is impossible to transmit GPRS data; B the SIM card of the watch does not have 2G GPRS function, so it is recommended to open 30M traffic every month. 3G and 4G cards, if 3G and 4G cards? 4G package traffic, you must open an additional 2G package, and watches do not support traffic using 3G and 4G data. C. When the equipment is in a call state, GPRS data transmission will be automatically turned off during GSM call. D. If there is no problem above, check whether the server parameters of the watch are correct. Send a short message to the number in the watch with your mobile phone: PW, 123456, and the content of TS # short message reply mainly depends on IP, port and ID. The reply is as follows, mainly in red font, ver: g36 _ v2.00 _ 2015.05 ... id: 0802116338; (Is the ID number of the equipment consistent with the posted ID) Ver: G36 _ V2.00 _ 2015.05.12 _17.34.40; ID:0802 176338； (Is the ID number of the device consistent with the posted ID? )

29.GPS is not online. According to the working mode, the watch usually turns on the GPS every 10 minute, and the middle GPS is in a dormant state. Customers need to be located in an open outdoor place, which can be located at the midpoint of the APP map, so that the GPS real-time positioning mode can be started immediately, provided that the watch APP is online.

30. When the watch is turned on for the first time, it can't connect to the server. After logging in, the background display is offline or the positioning is unsuccessful. A. whether the sim card is installed correctly. B. whether the sim card slot is intact. C, check whether the GPS has been located, if not, please go to the outdoor open place for the first time.

3 1. Does the terminal display offline status in the background? A. whether GSM and GPS in the device display are normal. B. Is the SIM card in arrears? C whether the GPRS service is cancelled (offline on the last day of the month). D, query parameter settings. Check whether the device serial number and server parameters are correct.