Article 1 In order to further standardize the police handling work of the public security organs in the province 1 10, according to the Work Rules of the Ministry of Public Security 1 10, the Work Rules of Command Centers of Provincial, Prefecture and County Public Security Organs (hereinafter referred to as the Work Rules of Command Centers) and other relevant traffic and fire laws and regulations.

Article 2 Focusing on the implementation of the "five-minute" project, this specification aims at "receiving the police quickly, getting out of the police quickly, handling well and satisfying the people", and focuses on standardizing the work of receiving the police, dispatching and handling, on-site evidence collection, dressing and carrying, supervision and management of10, and vigorously promotes the procedural, standardized, institutionalized and strict police receiving work.

Article 3 This Code is applicable to all levels of 1 10 alarm service desks, public security, patrol (special) police, criminal police, traffic police, border defense, fire protection, police stations and other police types, departments and police who have received the instructions from 1 10 alarm service desks.

Chapter II Receiving Police and Dispatching Disposal

Article 4 1 10 The alarm service desk is on duty 24 hours a day, and uniformly accepts people's alarms, emergency help, reports and complaints. The scope of acceptance shall be implemented in accordance with the work specifications of the command center of the Ministry of Public Security. According to the leadership authorization and work plan, it has the functions of direct command, early disposal, notification and coordination, equipment call, inspection and supervision, information concentration and so on. Coastal cities, large and medium-sized cities and tourist cities should open foreign language alarm services.

Article 5 1 10 10,19, 122 shall implement the "trinity", unified command and classified police handling mechanism, and adhere to the principles of legality, openness and fairness.

Article 6 1 10 alarm service desk shall be set with the post of commander (shift supervisor), who shall be responsible for it. The scope of duties of the commander (shift supervisor) shall be implemented in accordance with the Work Specification of the Command Center of the Ministry of Public Security. The police at 1 10 alarm service desk are responsible for the command and dispatch work, and the personnel employed by 1 10 alarm service desk can only do auxiliary work such as receiving police and recording.

Article 7 1 10 The alarm service desk shall distinguish between general alarm, emergency alarm and major emergency alarm according to the nature, scale, controllable degree and possible harm and influence of the case (incident), and formulate the procedures for general alarm dispatching and handling and the work plan for emergency alarm dispatching and handling. The commander (shift supervisor) is responsible for handling emergencies, assisting leaders or scheduling to handle major emergencies according to the authorization of relevant leaders, and recording the handling process. The personnel on duty are responsible for the overall police situation and normal dispatch and command.

Article 8 The police and the commanding and dispatching personnel shall use Mandarin, and the commanding and dispatching personnel shall give instructions accurately, concisely and quickly, and avoid using ambiguous words. The basic contents of the police instruction include the name of the policeman, the time and place of the incident, the current situation and other situations that need attention.

Article 9 When receiving a police report, the police receiving officer shall quickly inquire about the basic elements of the police report and the basic information of the alarm person, and immediately instruct the police unit to go out to the police according to the principle of "territorial jurisdiction, police nearby and professional jurisdiction", and timely dispatch and master the on-site handling situation. 1 10 alarm service desk According to the situation, police officers are designated to temporarily handle cases (incidents) in areas with unclear jurisdiction, and then handed over to relevant departments of local public security organs for handling if necessary.

Article 10 In case of foreign-related alarm, the 1 10 alarm service desk shall promptly notify the foreigner management department of the local public security organ to send personnel to assist in handling it. Alarming, asking for help and complaining in different places shall be handled in accordance with the relevant provisions of the Code for the Work of Command Center of the Ministry of Public Security. Improve the social linkage mechanism of 1 10, call the police at the 1 10 alarm service desk for emergency help that may endanger the personal or property safety of public security organs, and notify relevant departments or units to send personnel to the scene for handling. For non-emergency help beyond the scope of public security organs, it shall inform the help-seeking personnel to seek help from the relevant competent departments or units, and inform the relevant competent departments or units as appropriate.

Article 11 All police receiving units and personnel must obey and carry out the instructions of the 1 10 alarm service desk, and shall not shirk or delay the police. After receiving the instruction of 1 10, the police should follow the basic procedures of immediate response, verification of the police situation, on-site disposal, request for support, pursuit and return, and make a good record of the police. There shall be no less than two policemen, and they shall be led by regular policemen.

Twelfth of the public * * * security, personal or property safety, urgent emergency alarm, help and complaints of serious violations of the alarm are strictly enforced.

Require a time limit of "five minutes in the city and ten minutes in the suburbs, and arrive in the countryside as soon as possible". For other non-emergency police situations, you should get to the scene as soon as possible. If non-human factors, such as road congestion, affect the time limit for sending police, you should immediately report to the 1 10 alarm service desk and rush to the scene as soon as possible. 1 10 The alarm service desk should communicate and explain with the alarm person in time, and send other forces to the police according to the mood. Conditional counties (cities) should formulate specific requirements for the time limit for rural police in this area and announce them to the public. If the state has professional standards for the time limit of police dispatch, it shall be implemented in accordance with the professional standards.

Article 13 After the on-site disposal is completed, the Record Sheet of 1 10 on on-site disposal of police officers shall be filled in, which shall be signed by the police officers, the parties concerned or the alarm person, and each police officer and the parties shall hold one copy. Public security cases handled by summary procedures shall be handled in accordance with the relevant provisions of the Ministry of Public Security and the Provincial Public Security Department. The police handling the case should issue a convenience card for the police and the people, with the contact telephone number of the police and the telephone number for reporting and supervision 1 10, which is convenient for the masses to contact and accept their supervision.

Article 14 Basic procedures for handling major cases (incidents) and accidents.

1, pre-disposal. After receiving the alarm, 1 10 the commander (shift supervisor) of the alarm service desk should immediately go to the police and deal with it in advance. At the same time, according to the nature of the police situation, the scale and urgency of the situation, report to the leaders of the duty bureau or the main leaders of the bureau in time, and instruct the relevant police to rush to the scene to participate in the disposal according to the work plan and leadership instructions.

2. Warning feedback. After receiving the instructions from the police, the police officers should immediately rush to the scene, quickly verify the situation, give an alarm to the alarm service desk 1 10, and deal with it in advance. When multiple police types (departments) go out to the police, they must first arrive at the on-site police handling unit, verify the situation at the first time and report to the alarm service desk at telephone number1/kloc-0. In the process of disposal, the police in charge of disposal shall report the progress of disposal in a timely manner.

3. Subsequent scheduling. For those who need to send additional police forces, the 1 10 alarm service desk should send relevant police forces to the scene according to the instructions of the leaders and keep in touch. If interception control is needed, the commander (shift supervisor) will immediately organize nearby patrols and police forces at relevant checkpoints to intercept. If neighboring cities and counties need to assist in interception, investigation and control, inform neighboring cities and counties of investigation and control deployment at the 1 10 alarm service desk in time.

4. Information submission. Major cases (incidents) and accidents should be reported to the local party Committee, government and the public security organ at the next higher level immediately in accordance with the requirements of information reporting norms.

5. aftermath. After the disposal work, the command center shall, jointly with the relevant police (departments), do a good job in information collection, summary and reporting, collect and sort out the archives of disposal work, and improve the relevant disposal plan.

Fifteenth fire accident scheduling and disposal requirements

If the trinity centralized alarm is implemented, the 1 10 alarm service desk will immediately issue the first alarm instruction to the fire alarm unit in accordance with the Regulations on Mobilization of Fire Accident Forces, and notify the local police station to maintain order as appropriate, instruct the traffic police department to divert traffic, and implement traffic control on the roads around the fire when necessary; When a fire breaks out in rural areas, the local police station should be instructed to organize social fire-fighting forces to put out the fire in advance while sending fire-fighting forces to the police. After issuing the first police order, notify the fire department, which is responsible for the follow-up command. 1 10 The alarm service desk should grasp the field situation in real time and cooperate with relevant work. In the mode of "two machines and one supervisor", the fire alarm is accepted by the local fire department, and the 1 10 alarm service desk monitors the fire alarm, and dispatches and directs the relevant police forces to assist in fire fighting, traffic diversion, on-site vigilance and order maintenance as appropriate.

Sixteenth traffic accident scheduling and disposal requirements

When reporting the police situation of traffic accidents, you should immediately give the police instructions to the traffic police department, and send police stations, fire departments or nearby police forces to assist according to the needs of the police situation or the requirements of the traffic police department. In case of hit-and-run traffic accidents, it shall inquire about the license plate type, number, color, characteristics and escape direction of the vehicle involved in the accident in detail, organize and implement interception and pursuit in time, and notify the surrounding public security organs to monitor and investigate as appropriate; If a traffic accident causes a dispute, the patrol or local police station shall be instructed to send police to assist in handling it.

Seventeenth hazardous chemicals accident scheduling and handling requirements

When a fire or traffic accident involving the possible leakage of dangerous chemicals, toxic and harmful substances and dangerous goods occurs, the fire department, traffic police department, public security department, patrol department and other departments shall be instructed to immediately notify the relevant government functional departments to send personnel to the scene for disposal while giving an alarm.

Article 18 1 10 alarm service desk shall establish a database of work plans for dealing with sudden mass incidents, violent terrorist crimes, major public security disasters and accidents, and setting up checkpoints. And establish basic databases such as road traffic, key targets of public security prevention and control, police force distribution, technical experts, disposal methods of key hazardous chemicals accidents, professional equipment, laws and regulations. In order to make full preparations for handling various cases (incidents).

Nineteenth 1 10 alarm service desk shall guide the relevant police types and actual combat units to improve the construction of social prevention and control system and rationally adjust the deployment of police force. Keep abreast of the distribution of street police force and the location of 1 10 patrol car, so as to facilitate rapid police dispatch. All police types and actual combat units should establish a working mechanism that is connected with 1 10, so as to ensure the timely execution of instructions.

Article 20 1 10 The alarm service desk shall regularly check and spot-check the arrival and dispatch of police at security checkpoints, important road sections and parts, patrol the police force, find problems in time, put forward rectification requirements, and notify the police supervision department at the same level for handling as appropriate, and regularly report the inspection situation; Street patrol and police on duty should actively cooperate with the patrol work of the 1 10 alarm service desk, report the arrival and arrival of the post, and it is strictly forbidden to leave the post without permission.

Article 21 Public security organs should combine the sinking of police force with the reform of community policing, rationally adjust the exit point, shorten the exit radius, actively promote multi-police joint logistics, dynamic exit and other modes, and improve the rapid response ability of 1 10.

Chapter iii on-site evidence collection

Article 22 The term "on-the-spot evidence collection" as mentioned in this Code refers to the relevant evidence collection and evidence management work of the public security police in1/kloc-0. Site investigation, case handling, case investigation and verification before disposal shall be carried out in accordance with relevant laws, regulations and provisions.

Twenty-third when dealing with the police situation, the relevant police types shall, according to their respective responsibilities and different police situations, do a good job in obtaining evidence at the scene of the police.

Article 24 If the non-competent police (department) arrives ahead of time, the police handling the case shall, in accordance with the requirements of this Code, do a good job in protecting the scene, maintaining order, investigating and understanding, taking photos, recording and video recording, and other necessary pretreatment and on-site evidence collection. After the competent police (department) arrives at the scene, the police who arrive early shall cooperate with the competent police (department) to do the relevant work and hand over the evidence in time. If multiple police types (departments) arrive at the scene at the same time, the competent police type (department) shall be the main evidence collector, and other police types shall assist.

Twenty-fifth methods and procedures for police to obtain evidence on the spot in criminal and administrative cases.

1, stop illegal and criminal acts, control criminal suspects according to law, maintain order at the scene, organize forces to rescue the injured, and investigate and deal with fugitives.

2, according to the specific circumstances of the case, delimit the protection area, set up warning lines and billboards, decorate the scene alert, protect the scene. ?

3. Shooting the crime scene, especially the cases of personal injury and property loss, must be taken immediately and the evidence must be fixed in time. For the scene that may be damaged by natural and man-made factors, the police should take corresponding protective measures to deal with the physical evidence and corpse traces on the scene in advance. ?

4. Conduct on-site investigation and visit, make brief records and transcripts of the investigation and visit, and make on-site inquiry transcripts when necessary. Fill in the 1 10 Registration Form for Police Handling on the Site, and master the basic information of the parties and witnesses on the site.

5. Other evidence collection work that needs to be carried out. ?

Twenty-sixth traffic accident police evidence collection methods and procedures.

1. Traffic accidents that are subject to summary handling procedures shall be handled in accordance with the Regulations on Handling Procedures for Traffic Accidents of the Ministry of Public Security. If the parties dispute the facts and causes of the accident and report to the police, the police shall take photos of the scene of the accident, fix the evidence in time, and fill in the 1 10 police field registration form.

2. In case of heavy losses or casualties, the following methods should be adopted for on-site evidence collection, and relevant evidence should be fixed as appropriate:

(1) Warning signs such as warning lines, traffic signs and reflective cones shall be set around the site to protect the site, maintain the order of the site and organize the rescue of the injured.

(2) Determine the parties to the traffic accident, control the perpetrators according to law, and look for witnesses. Investigate the perpetrators of escape.

(3) Take photos of the scene of the accident and count the items and property left over from the scene.

(four) traces or evidence may be lost due to time, place, weather and other reasons, and shall be extracted, preserved and inspected in time. Traffic accidents with deaths should be filmed on the spot. ?

(5) Conduct on-site investigation and visit, and check the ID card, work permit, motor vehicle driving license, motor vehicle driving license, insurance signs, etc. For the relevant parties, record the brief situation of the investigation and visit, and record the meeting simultaneously, and make a record of on-site inquiry.

(6) Other work requiring evidence collection.

Article 27 What are the methods and procedures for obtaining evidence of mass incidents?

1, master the scene dynamics and find key personnel in time. ?

2. Take photos and records to fix the illegal words and deeds of key personnel in time. Take photos of the disposal process and fix the evidence.

3. Fill in "1 10 police on-site registration form" and fix relevant witnesses.

Article 28 Methods and procedures for obtaining disputed evidence.

1. For a police case with clear facts, if both parties to the dispute have no objection and can mediate on the spot, it shall be recorded on the spot during the process of investigation, visit, education and mediation. After the mediation is completed, make 1 10 to dispose of the police record on the spot.

2. For disputes where consensus cannot be reached through on-site mediation, especially disputes involving personal injury or property loss of the parties, the following methods shall be adopted to obtain evidence on site and fix relevant evidence:

(1) Educate and guide the parties, conduct investigation, interview and record. Record the on-site inquiry when necessary. ?

(2) Fill in the 1 10 police personnel on-site registration form to master the basic information of the parties and witnesses. ?

(3) Take photos and videos of the disputed site as appropriate. When necessary, make on-site inspection records and draw the site map.

Twenty-ninth methods and procedures for emergency rescue police to obtain evidence.

1. Make a brief inquiry and record it, and make an inquiry record if necessary. If life is in danger, immediately organize rescue.

2. Fill in the "1 10 police on-site registration form" to master the basic information of the parties and witnesses.

3. When necessary, take photos and videos of the main process and site conditions of emergency rescue, and collect fixed relevant evidence.

4. If the parties are unable to keep their belongings and property, and no relatives are present, they shall make an inventory of the belongings and property of the parties, make a list, and ask the witnesses present to sign.

Thirtieth other methods and procedures for obtaining evidence by the police.

In accordance with the basic requirements of these Provisions, relevant evidence collection work shall be carried out as appropriate.

Thirty-first on-site evidence collection should be timely, legal, objective and true. After the police arrive at the scene, they must take evidence seriously and collect evidence seriously and comprehensively. On-site evidence collection shall be carried out in accordance with the methods and procedures prescribed by laws and regulations to ensure that the evidence collection work is legal and effective. When questioning the parties, we should focus on investigation and evidence collection according to different police situations.

Article 32 1 10 The evidence presented by the police at the scene must comply with the relevant regulations. All kinds of transcripts made on site shall conform to the relevant production specifications, and the parties shall sign and seal them after confirming that they are correct; On-site inspection records and site maps shall be signed by witnesses; Fill in the 1 10 on-site disposal alarm registration form and the 1 10 on-site disposal alarm record form according to the specified format and requirements.

Article 33 The principle of collection, collation and centralized and unified management shall be applied to police on-site evidence. The police handling unit shall establish a register of on-site evidence or a management system, and the audio-visual materials shall be classified and stored in the computer in a timely manner for unified management, so as to facilitate timely inquiry and use. If the police handling unit and the handling unit do not belong to the same unit, the police handling unit and the handling unit shall handle the transfer procedures. Evidence that has not been closed should be preserved for a long time; On-site evidence belonging to all kinds of completed cases shall be filed and managed according to regulations.

Chapter IV Dressing and Carrying

Thirty-fourth police officers who command and dispatch should wear uniform uniforms, and the personnel employed by public security police stations should dress in a standardized manner.

Article 35 A policeman should carry a Police Officer's Certificate, wear uniform, police cap or police helmet, and wear standard leather shoes, training shoes or black leather shoes. Police officers dealing with traffic accidents should wear standard police uniforms with reflective function at night; The police employed by the case-handling unit shall wear uniform security uniforms, duty hats, uniform police signs (cap badges, badges and armbands) and dark rubber shoes or black leather shoes. Unless there are special provisions.

Thirty-sixth police officers should wear complete single police equipment. When going out to report to the police, you must bring the necessary evidence collection equipment, including photography, video recording, recording equipment, proof extraction tools, warning tapes and recording and measuring tools.

Article 37 Police cars should be equipped with wireless communication equipment (if police officers are already equipped with wireless communication equipment, police cars can no longer be equipped with fixed wireless communication equipment), GPS positioning terminals should be installed if possible, and traffic signs, life-saving equipment and fire-fighting equipment should be carried.

Chapter V Supervision and Administration

Article 38 Strengthen the education of 1 10 police team, strictly manage the house, strengthen the cultivation of discipline style, and strive to build a1/kloc-0 police team with quick response, standardized service, strict law enforcement and excellent style, and establish a good image of public security organs.

Thirty-ninth selection of political firm, professional ability, good at organization and coordination of comrades, as the leader and commander of the command and dispatch department, and appropriately improve the administrative level of the commander (shift supervisor). We will earnestly implement the system of commanding and dispatching police rotation and exchange, and adjust and enrich personnel in time to ensure the needs of work.

Fortieth, strengthen the disposal work norms, on-site evidence collection business, carrying and using equipment skills training, establish and improve the regular training system, and form a scientific and reasonable long-term mechanism for job training. Command and dispatch department police show certificates, 1 10 alarm station personnel are trained once a year.

Article 41 1 10 The alarm service desk should conscientiously do a good job of daily shift change, adhere to the system of regular work meeting every Monday, report and analyze the work of receiving and handling police last week, and continuously improve the quality of receiving and handling police.

Forty-second strict implementation of the alarm registration system, all alarm information should be input into the alarm system. Regularly organize the recording and playback inspection of the police process, and the spot check rate should reach more than 30%. Pay a timely return visit to the cases (events) that have been handled.

Article 43 The provisions of 1 10 within 2 days shall be strictly implemented, and the feedback rate of complaints shall reach 100% (unless the parties cannot be contacted). Strengthen the work propaganda of 1 10, so that the masses can understand, support and supervise the work of 1 10.

Forty-fourth strengthen the daily management and assessment of docking police work, record the inspection results in the police law enforcement files and bring them into the scope of standardized assessment. The command center is responsible for the inspection and assessment of the dispatching of alarm stations at the same level and at lower levels (1 10) and the disposal of local police units, and the assessment methods are reported to the superior command center for the record. The command center informs the receiving and handling police once a week through 1 10, and organizes at least one unannounced visit to the receiving and handling police once a month, and urges the rectification in time when problems are found.

Forty-fifth seriously investigate and deal with the police is not in place, poor command, slow police, irregular handling and other acts. Those who do not follow the prescribed procedures, resulting in serious consequences; Due to untimely and insufficient evidence collection by the police and poor evidence management, the evidence is lost or damaged, resulting in the case being unable to be handled according to law; The dress is not standardized, which affects the image of the public security organ and causes adverse effects; If the carrying equipment is not implemented, the police situation will be handled poorly and the police will be injured. , in accordance with the relevant provisions, shall be investigated for the responsibility of the unit leaders and relevant responsible persons.

Chapter VI Supplementary Provisions

Forty-sixth on-site evidence collection of traffic accidents and fire accidents, since the date of implementation of these regulations, the relevant state departments have new regulations, in accordance with the requirements of the new regulations.

Forty-seventh units shall formulate corresponding implementation rules and assessment methods according to these regulations.

Article 48 The Shandong Provincial Public Security Department shall be responsible for the interpretation of these Provisions.

Article 49 These Provisions shall come into force on 1 month 1 day, 2009.