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How to do well the user training in ERP implementation and operation and maintenance?
Nowadays, people are more pragmatic, and have rarely discussed slogans such as "If you don't go to ERP, you will die faster if you go to ERP", and are more pursuing results, so we see that the most difficult thing in the process of ERP implementation and operation and maintenance is to train operators. Different companies have different ERP implementations, different processes, different modules involved, different departments involved and different depths of enterprise management, but in so many different companies, one thing is the same: after the system goes online, there will be a lot of business department training. This is also the most difficult task before these ERP consultants or implementers. Perhaps it is because the company's perspective, departmental interests or scope of use are different that it is not easy for people from different business departments to conduct unified training at the same time. Perhaps because of this pain, there is a lot of content about ERP project user training in ITPUB forum today. User opinion 1: The key lies in leadership, and the key lies in leadership support. 1. Even if you are busy at work, you should arrange time for training. The examination process is serious and cheating is not allowed. 3. The human resources department is involved. No matter who is qualified, the above three points can be achieved, that is, users actively learn, and the effect is much better. Otherwise, no matter how well the students do, they will get twice the result with half the effort. User's point of view 2: It is very important to establish a long-term mechanism. In fact, no matter at that stage, leaders need support, and users can better cooperate. With the support of leaders, establish relevant management measures, such as holding certificates! After the training, we should check the training effect in time, such as examination, written test and computer use. For users who fail the exam, make-up exams will be conducted until they pass the exam. This is during the training period, but it may be forgotten after a while! Therefore, in order to ensure the training effect, we also want to establish a corresponding assessment system in the future: setting assessment items and indicators, and defining assessment opportunities and methods. This is actually a big project! The key is that leaders should have this awareness. With the support of leaders, everything will be much easier! User's point of view 3: training is divided into several levels: there are high-level management application training, middle-level department supervisor application training, and training for major users of a certain department. Senior management training pays more attention to the data and processes of the whole company, such as the analysis of unit price, cost and gross profit of the products sold by the company. Middle management training focuses on the statistical analysis of a department's main business, such as the tracking statistics of purchase orders in the purchasing department or the tracking statistical analysis of production progress. The training of main users focuses on specific processes, specific operations and specific reports, and there are many things in product functions and operations. This is because people's positions are related to their own work, so the focus of training is different. In addition, the assessment after the completion of training is also very important, especially for the training of departments and end users, and the training results need to be assessed, especially for the training of end users. Unqualified employees are not allowed to take up their posts, which plays a great role in the application of ERP. Netizen's opinion 4: It is very important to cultivate practical experience "tools and tests". Training is necessary, and different objects are also divided into different content training. The essence of training is the transfer of knowledge, which is necessary and the most basic. In order to ensure the training results, testing is a good tool to check the results. The basic training of general ERP is divided into three departments: basic information and setting training, process training and common report training. Several links of training are prone to problems: the consultant can't express clearly, and the user can't receive clearly. See what reasons to improve.