Six skills of catering service
The six skills of catering service include: communication skills, customer service, teamwork, time management, problem solving and flexibility. 1. communication skills: communicate effectively with guests and team members, including listening and presentation skills, to ensure that customer needs are met and cooperate effectively with the team. 2. Customer service: provide high-quality customer service experience, including friendly attitude, polite hospitality, quick response to customer needs and problem solving to ensure customer satisfaction. 3. Teamwork: Work closely with team members, support each other, coordinate work, provide efficient services and deal with emergencies in the catering environment. 4. Time management: effectively organize working hours, reasonably arrange tasks and service processes, and ensure the smooth operation of the restaurant and the control of customer waiting time. 5. Problem solving: In the face of problems and complaints, use problem solving skills, such as analyzing the situation, looking for solutions, and taking timely actions to solve customer dissatisfaction. 6. Flexibility: adapt to the fast-paced working environment, be able to respond flexibly to unexpected situations and changes, remain calm and professional, and ensure that customers' needs are met.