With the deepening of business informatization in domestic enterprises, the operation and maintenance of IT equipment and software that IT operation and maintenance department is responsible for has become more and more complicated and technically difficult. Traditional IT tools and processes focus on technology rather than business goals. Business service management enables IT to easily meet business needs, change the enterprise environment, and enable business departments and IT department leaders to have a unified language, face challenges through a unified interface, and understand the impact of new changes.

BSM mainly emphasizes to look at the IT operation and maintenance of enterprises from the perspective of business, so as to maximize the role of IT in promoting the business of enterprises, which is the core idea of IT operation and maintenance.