Speech by outstanding bank employees-leading comrades:
Hello everyone! Xxx works in the statistics post of the monetary and credit statistics unit of the branch. He is currently a statistician. With the help of branch leaders and comrades, he has mastered the basic skills of money, credit and statistics through continuous study and efforts in recent years. He is the backbone of the bank's monetary, credit and statistical work. He is progressive in thought, loves his job, is loyal to his duties, actively studies and innovates, and has been recognized by leaders and colleagues for three consecutive years.
First, study hard and improve political and ideological quality.
Over the past few years, he has been able to persistently study political thoughts and theories, strive to improve his political consciousness, seriously study the Party's principles and policies, actively participate in the Party's "xx Congress" and "xxxx" study and education activities, actively accept the guidance of "xxxx" thoughts and theories, closely combine his own work practice, fully integrate his thoughts into his own work, and constantly enrich himself.
And good results have been achieved. Over the past three years, in the work of monetary credit and statistics, I have worked hard to learn the basic knowledge of financial statistics and monetary credit, actively participated in study and training, and constantly improved and improved my professional level. While carrying out standardized management of the industry, we should fully mobilize our own work enthusiasm, so as to implement our posts and fulfill our responsibilities. Seriously study and implement various rules and regulations, comprehensively improve their comprehensive quality, and ensure the accuracy and timeliness of monetary credit and statistical work.
Second, seriously carry out investigation and study to improve the quality of analysis.
In the past three years, the monetary credit and statistical work of xxx Sub-branch has continued to focus on "strengthening management and paying close attention to quality" to ensure the accuracy of statistical statements and the timeliness of statistical analysis. In order to improve the quality of statistical analysis of annual statistical work, especially the analysis of economic and financial situation, he constantly strengthens his own study and improves his own quality. At the same time, he often contacts with financial institutions and enterprises, keeps abreast of the capital operation of banks and enterprises and the production and operation of enterprises, and keeps abreast of the changes in economic and financial operation, and conducts in-depth investigations and studies on the changes in economic and financial operation every month. In statistical analysis, we try to combine comprehensiveness with emphasis. On the basis of comprehensive analysis, carefully analyze outstanding key issues, especially the changes of major economic and financial statistical indicators, and pay attention to the breadth and depth of analysis. In the past three years, we have reported 24 research reports and 26 analysis reports to the superior bank, effectively raising the analysis quality to a new level.
Third, he constantly improved himself and conscientiously completed all the work.
In the work of bank credit registration and consultation system, we can log in carefully and report it in time, actively cooperate with all the login points within our jurisdiction, and timely and accurately complete the registration and reporting of enterprise information and credit status under the condition that the registration and consultation system is networked nationwide. In three years, he used the opportunity of annual review to collect enterprise information, so as to increase the information of the system, improve the role of the bank credit registration and consultation system in preventing the credit risk of financial institutions, and strengthen the supervision and inspection of the implementation of the bank credit registration and consultation system of financial institutions. With the strong support of the science and technology department, we worked overtime to complete the system installation and business training of rural credit cooperatives, ensuring the normal login of the credit registration system of credit cooperatives before the nationwide networking.
In terms of financial statistics, in order to better serve the monetary policy decision-making, according to the requirements of the superior bank, we constantly improve our own statistical business level and learn financial statistics knowledge. Take the initiative to check the data with financial institutions and feedback the changes of financial statistical indicators in a timely manner. Under the condition that the data received by the computer is inaccurate, on the basis of the original report, manual entry can overcome all kinds of difficulties on rest days and holidays, and with the guidance and help of leaders and section chiefs, timely and accurately report the economic and financial statistical data of the jurisdiction.
Speech by Excellent Bank Staff In September 2009, I just graduated from university and started working in a credit union. Like many college students who have just left school and entered the society, their hearts are full of beautiful dreams and their blood is full of passion for the future. Looking forward to the fiery career, eager to realize the value of life, eager to succeed in life. At the beginning of my work, I was assigned to an internal savings post. The leisure of my work gradually made me panic, and I didn't have any business all day. During that time, it was the most painful period in the history of our Shagang Credit Cooperative. The restructuring of enterprises into cooperative foundations has strained relations with the government and has also had a bad influence among the masses. The prestige of credit cooperatives is not high. Agricultural Bank of China and Postal Savings Office seize the opportunity to seize the market and rob our customers. There has been a negative growth in deposits in our society, while the Agricultural Bank of China has increased by more than140,000, and the postal savings have also increased by more than 8 million. Almost all good account opening units have gone to the Agricultural Bank of China. At this time, I saw a man who was worried about the operating difficulties of Shagang Credit Cooperative. He was fidgeting. He worked hard to help Shagang Credit Cooperative decline, almost exhausted. He is our director, Comrade Wang Yuwen. I was on duty with him. I have never seen him sleep soundly. He often tossed and turned and got up at midnight to smoke. Sometimes, I talk with him almost all night, talking about the challenges we face, how to open up a new situation in our work, how to create a business environment, how to achieve business goals, and how to increase employees' income. What impressed me the most was that he made me clear about the correct outlook on life and values. Where the struggle of life begins, the value of life is reflected. What educated me most was that he instilled in me the concept of credit cooperative service: service is the core of competition. In my impression, he never used empty preaching, but borrowed from others and was deeply rooted. From his extensive knowledge, I saw my own shortcomings; From his high sense of responsibility and mission, I have established my own sense of responsibility and mission; From his professionalism, I made clear my direction of struggle; From his business philosophy, I demonstrated the purpose of service first. I made up my mind to use the three-foot counter as a platform to show the elegance of contemporary college students, as a window to show the image of Shagang Credit Union and as a window to show the spirit of Hai 'an Credit Union.
Today, I successfully fulfilled my original oath. The service of our Shagang Credit Cooperative has been greatly improved, and my personal image has been well received by customers, colleagues and leaders through service. For more than three years, I have been thinking about how to do a good job in counter service. Through continuous summary and improvement, I found a set of effective service methods.
First of all, to do a good job in service, we must have high quality. Good personal qualities are comprehensively reflected through your knowledge, your work, your treatment of people and your rich personal connotations. Provide services to customers with excellent business skills. My computer skills are not very good in the whole system, but I pay attention to the consistency and coordination of actions when doing business operations. Under the condition of ensuring correctness, giving customers beautiful enjoyment is an opportunity to show their personal ability and also a good opportunity to establish the image of credit cooperatives. The second aspect of high quality is the generous attitude of receiving customers. The civilized and high-quality service we provide, I think, is first of all a deep feeling, not blunt words and formatted procedures. My clients will feel at home when they come to me. The third aspect of high quality is to become an expert and speak jargon. To do this, we must strengthen our study, have a wide range of knowledge, have a deep understanding of the problems, and be proficient in all financial products operated by credit cooperatives. There is a business owner who needs to verify 500,000 yuan when he opens basic deposit account in our company, but the money is in Nantong, so it is not convenient to carry. In addition, our current savings passbook is only available in Hai 'an, so I gave her a lot of ideas and finally solved the problem with Jinqiao Card. Through business and conversation, he changed the backward service concept of our credit cooperatives. It can be seen that the service of high-quality employees can not only shape their own image, but also show the good image of the whole credit union.
Touch your customers. Touching is a kind of spiritual tremor and emotional sublimation. To move customers, we must first be moved by their diligence, kindness, creativity and frugality. Only by serving customers with such a mentality can we move customers. Every customer who comes to our credit union to save money is accumulated through hard work. Every time I receive their money, I feel respect for them. There is a customer named Liu Guoxing, who is in the bean products business. The first business I do when I go to work every day is that he deposits more than 1 000 coins and damaged coins, which are available every day. I will take them away when I deposit a certain amount. I never bothered, nor did I blame him for saving money in noodle soup. Every time I come, I am always caring and attentive. It is not easy for people to make money. Every day, I work in the middle of the night to make bean products, and I have to send these bean products to several nearby towns before dawn. His job is much more difficult than mine. I always serve him with this feeling of being moved by him. After a few months, he was deeply moved by me and felt very sorry. In addition to praising our services, he also took the initiative to contact business friends to handle business and introduced many new customers to our company. The second is to give customers care. Caring for others is a good moral cultivation, and more importantly, our concern for customers is our concern for our own work. At work, I pay great attention to details, such as a towel in summer, a cup of boiling water in winter, and reminders in rainy and snowy days. Take the initiative to chat with customers in the process of handling business, where children go to school, how their grades are, how the elderly are doing, and how their income is this year, so as to narrow the distance with customers through care. In the second half of last year, a customer came to our bank to withdraw money. Through understanding, the customer's children are in Grade Two in Qutang Middle School, and their grades are not very good. He wants to spend money to please the teacher. I thought it was not easy to earn some money in the countryside, so I contacted a good friend of Qutang Middle School to help me say hello and solve the problem. Helping customers is helping yourself. At the end of last year, this customer successively deposited all the due deposits of Agricultural Bank of China into the credit union. I deeply realize that only by caring about customers and treating them as relatives can we get the rewards from customers.
Walk into the hearts of customers. Quality service is actually heart-to-heart communication. Go into the hearts of customers and recommend our financial products from the needs of customers, so as to truly seize customers. This requires us to listen to customers' suggestions and accumulate more information in our usual services. In the specific service, we should actively cater to the psychology of customers, especially some old customers, big families and excellent customers, set reasonable storage and storage periods for them, and do a good job in family financial management for them. As far as education savings are concerned, customers didn't understand it when they first came into contact. I introduced them seriously and objectively, and set them a reasonable deposit period, monthly deposit and zero cycle, which attracted many customers. Now, education savings have become the first choice for old customers. Entering the hearts of customers also lies in the improvement of service methods, such as door-to-door service for specific customers. An old customer named Wang Baolai opened a small supermarket and saved money every two or three months. Suddenly he hasn't been here for a while. I took the initiative to visit at noon. As soon as I know the situation, 2000 yuan is full of broken coins. He said he was afraid of wasting our time. I reassured him and spent more than two hours sorting out 2000 broken coins and saving them. Shao Wencheng, the owner of gas station, has a great demand for one-dollar coins. He often comes to me to exchange. After a long time, he felt embarrassed and went to other banks to exchange it. Knowing this situation, I took the initiative to send the change to his home at some time. In the long run, he became our loyal customer. Service comes from sincerity. Only through caring service can we enter the hearts of customers and establish a long-term and stable customer base of credit cooperatives.
Provide value-added services to customers. Value-added service is an extension of service scope. In the usual work, never forget to solve problems for customers. Due to the continuous updating and progress of settlement means, accounting personnel of township enterprises do not understand the new settlement means. When handling the settlement business, I don't know how to fill in the voucher in a standardized way, dare not stamp, dare not fill in the endorsement, and don't know how to use the payment cipher. Every time I encounter such a situation, I take the initiative to help them, take the trouble to explain clearly and do a good demonstration.
After working for more than three years, I have made small achievements in my work, which is the result of constant encouragement from leaders and colleagues. Wang Yuwen, our director, always stresses service at every meeting. Every time customers feedback the improvement of service quality, they always come back to encourage me: Xiao Bing, XXX praised you in front of me today! All this has given me great encouragement, which makes me feel that I can't repay my leaders and customers without wholeheartedly investing. For more than three years, I have devoted myself to my work. I am the last one to get off work every night and the first one to work overtime at night. I was the last one to take the job at dinner, and I was the first one to walk in front when I worked hard. I have to shoulder the burden of archives construction. Last year, roads and bridges were built between Shagang and Nanmo, and cash trucks couldn't get through. I had to rush to Nanmo Credit Union to deliver money and pick up my bag. Rain or shine, I rush to run every day. In cooperation with my colleagues, I not only do my job well, but also help other colleagues to do their job well together, especially in business communication. I actively introduce good methods in my work to my colleagues, carefully help comrades who are not very skilled in business to improve their operational skills, help them improve their business level and improve our overall service quality. During the holidays, I often spend some time to pay a return visit to our customers and ask them to talk about our shortcomings, their needs and improve our work.
Hard work has been richly rewarded. At the same time, he was selected as an advanced individual of the county association for two consecutive years, and was recommended as an advanced individual of the provincial association this time. Our Chairman Ma and other leaders of the Associated Press also affirmed and praised my work on many occasions. My heart is excited. As an ordinary worker, I have only made a little progress, but I have received such care from the leaders, which will be a great motivation for my better work in the future.
Leaders and colleagues, we are a lucky generation, and we are very happy to meet the flourishing age of Hai 'an Credit Union, which is a rare opportunity in our life. In the face of such a fiery career, our fiery youth is developing vigorously and our fiery heart is jumping. Today is the time to embody values and carry forward our will to struggle; Appreciating the scenery of life is the first step to our success. We are soberly aware that today's opportunity is rare, and the future glory needs our wisdom and sweat. We are shouldering the mission of moving forward into the future.