Summary of the work of the Consumer Protection Committee in the first half of the year
In the first half of the year, Scientific Outlook on Development Consumer Protection Committee conscientiously implemented the spirit of the 17th National Congress of the Communist Party of China, adhered to the people-oriented principle and paid attention to people's livelihood, closely focused on the theme of "consumption and responsibility" and the new consumption movement proposed by China Consumers Association and the provincial Consumer Protection Committee, and combined with the reality of xx, earnestly performed seven statutory functions and successfully completed various tasks. * * * In the first half of the year, 2,450 consumer complaints were accepted, and economic losses of 2.553 million yuan were recovered for consumers, including 27 cases of more than 10,000 yuan. In conjunction with relevant departments, we carried out supervision and inspection of goods and services 160 times, conducted consumption surveys around consumption hotspots for 24 times, issued consumption warnings (tips) 7 1 and distributed various publicity materials1730,000 copies. Organize the commemoration of "3. 15", the theme activities of "consumption and responsibility" and the new consumption campaign, launch the activities to support the "plastic restriction order" and resist the "white pollution" initiative, and carry out special activities such as boycotting the tableware disinfection fee charged by catering enterprises, which has done a lot of fruitful work to promote the protection of consumers' rights and interests in our city.
First, launch the "3. 15" International Consumer Rights Day publicity and commemoration activities.
Publish the booklet "Consumption and Responsibility". During "3. 15" this year, the Municipal Consumer Protection Committee distributed 40,000 leaflets on "Consumption and Responsibility", including publicity materials related to the annual theme, new consumption knowledge, consumption tips and warnings, and complaints from various places. Together with nearly 10,000 publicity materials such as Collection of Laws and Regulations on the Protection of Consumer Rights and Interests, abc for Automobile Consumption, and Guide to the Purchase of Flooring and Jewelry published by China Consumers Association and the Provincial Consumer Protection Committee.
Announce ten typical cases. During March 15, the Municipal Consumer Protection Committee also announced ten typical cases of infringing on consumers' legitimate rights and interests in 2007, involving real estate, catering, vehicles, agricultural materials, tourism, beauty salons and other aspects, and invited experts to comment. After the case was published, it caused great repercussions in the society, which was a good education for operators and a good warning for consumers.
Conduct on-site consultation activities to commemorate "3. 15" International Consumer Rights Day with the theme of "consumption and responsibility". During March 15 this year, the Municipal Consumer Protection Committee, in accordance with the unified arrangements and requirements of China Consumers Association and the Provincial Consumer Protection Committee, vigorously publicized the Consumer Law and other laws and regulations in various forms, publicized the theme of "consumption and responsibility" and the achievements made in consumer rights protection and rights protection in recent years. On March 15, the Municipal Consumer Protection Committee and Haishu District Consumer Protection Committee held a large-scale "3. 15" on-site consultation service in Zhongshan Square, Ningbo. More than 260 people from relevant departments of the municipal government, some trade associations, some municipal public enterprises, business service enterprises and news media attended the event. During the period, leaders of industry and commerce, quality supervision, Ningbo inspection and quarantine, transportation and other member units visited the event site, and Ningbo TV Economic Channel opened a service hotline at the event site to track and report consumer complaints, which received good results.
While doing its own activities, the Municipal Consumer Protection Committee also actively organized counties (cities), district consumer protection committees, member units and liaison stations to carry out commemorative activities with the theme of "consumption and responsibility", forming a good atmosphere for the city's up-and-down linkage, urban-rural linkage and extensive participation from all walks of life. According to statistics, in this "3. 15" activity, the city has set up a total of 60 publicity and consultation service points100, with more than 3 100 staff, distributed publicity materials1280,000 copies, and sprayed 250 banners, including 22,600 at the municipal level for on-site consultation.
Two, to carry out the distinctive theme activities of "consumption and responsibility" year.
Hold the theme forum of "Consumption and Responsibility" year. In order to expand the social impact of the theme of 2008, the Municipal Consumer Protection Committee held a theme forum on "Consumption and Responsibility" on March 6, and discussed the responsibilities of government departments, industry associations, enterprises and consumers in consumer rights protection. Representatives from the government and relevant departments, universities, industry associations, enterprises and consumers had a wonderful discussion. Through the forum, representatives from all walks of life reached a consensus on the protection of consumer rights and interests. Everyone agrees that protecting the legitimate rights and interests of consumers is a systematic project that requires the joint efforts of the whole society, a function that relevant government departments should earnestly perform, and an important work of enterprise trade associations. Operators should fulfill their obligations and responsibilities, and consumers should also establish advanced consumption concepts and consumption methods. Consumers should not forget their social responsibilities, enhance their awareness of rights protection and rationally safeguard their own rights and interests.
Strengthen the education of operators, and improve the sense of responsibility for safeguarding the rights of business consumption. From April to May this year, the Municipal Consumer Protection Committee held two training courses on consumer rights protection in Xiangshan and Fenghua, attended by more than 90 people from this system and commercial enterprise liaison stations/kloc-0. Study and implement the "Guidelines on Social Responsibility of Good Enterprises to Protect Consumers' Interests" formulated by China Consumers Association, focus on publicizing ten norms that good enterprises should undertake when safeguarding consumers' interests, and arrange exchange of experience in contract law, consumer law counseling and complaint handling. Ren Jing, Director of Commodity and Service Supervision Department of China Consumers Association, and Professor Zheng Shuguang from Ningbo University Law School were invited to give lectures. The Secretary-General of Ningbo Industry Association (Chamber of Commerce) including furniture, architectural decoration, decorative materials, catering, tourism, beauty salons, gold jewelry, drinking water, automobile circulation, wedding, etc. 10 also participated in the study. Due to the reasonable curriculum, strong pertinence and careful preparation by teachers, the training course has achieved good results.
Third, advocating new consumption movement should be solid and effective.
Issue a consumer warning. Focusing on the rational, responsible and civilized consumption concepts advocated by new consumption, such as "limited holiday shopping" and "many hidden dangers in using expired goods", the Municipal Consumer Protection Committee issued 7 1 consumption warnings in time in the first half of the year, which played a very good role in guiding consumers to spend scientifically and opposing backward consumption concepts.
Carry out activities against table waste. "Table waste" has always been a concern of everyone. The Municipal Consumer Protection Committee conducted a survey in 2006, and the results showed that the waste of dining tables was amazing. During the Spring Festival this year, the Municipal Consumer Protection Committee continued to pay attention to this matter. Together with the Municipal Hotel Association and the Municipal Catering and Cooking Association, it visited some large hotels and restaurants in Ningbo and found that table waste still exists. To this end, the Municipal Consumer Protection Committee, together with the Municipal Hotel Association and the Municipal Catering and Cooking Association, issued a proposal of "civilized consumption and healthy catering" to all sectors of society, and put forward five contents: First, establish a rational, civilized and green consumption concept; The second is to strengthen management and improve the quality of catering; Third, attach importance to environmental protection and advocate green consumption; Fourth, order food scientifically and pack leftovers; The fifth is civilized dining and harmonious consumption. The content of the proposal has been supported by consumers and media friends. After the proposal was published in newspapers, radio stations and websites, it caused great social repercussions.
Carry out activities to support plastic restrictions and revisit vegetable baskets. In June this year 1 Ningbo Consumer Protection Committee was concerned that the General Office of the State Council issued a notice to stop the production of ultra-thin plastic shopping bags nationwide and cancel the practice of using plastic shopping bags free of charge from June 1. The State Council's "Plastic Restriction Order" has aroused great repercussions in the society. While being affirmed by all walks of life, many consumers believe that the "plastic restriction order" is beneficial to operators and unfavorable to consumers. In view of this situation, the city consumer protection issued a point of view: canceling the free use of plastic shopping bags will not harm the legitimate interests of consumers, and issued an initiative to consumers, "actively responding to the government's call, supporting the" plastic restriction order "and resisting" white pollution ",hoping that consumers will start from each of us, choose reusable shopping bags when shopping, and try not to use plastic bags; For those who must use plastic bags, you can use one less; Make full use of used plastic bags. In order to implement this measure, the Municipal Consumer Protection Committee organized the activity of "Sending Vegetable Baskets into the Community" in May, and distributed 360 bamboo baskets to the society free of charge, which was welcomed by consumers.
Fourth, the special supervision activities have achieved initial results.
Carry out activities to boycott catering enterprises to collect tableware disinfection fees. In recent years, some restaurants in our city have taken the initiative to provide customers with complete sets of sterilized tableware, each set is 1 yuan. The Municipal Consumer Protection Committee believes that collecting tableware disinfection fees is an obvious violation of consumers' rights and interests. The reason is that catering enterprises have the responsibility to provide sterilized tableware to consumers. The state clearly stipulates that tableware is a supporting service item in the dining process, and disinfection fees are charged, which is suspected of compulsory consumption; The quantity of sterilized tableware is small and the cost is high, and the resulting plastic packaging affects environmental protection, which is unscientific. Later, measures were taken to stop it: First, it was suggested to the National Development and Reform Commission, the Municipal Health Planning Commission, the Municipal Consumer Protection Committee and the Municipal Federation of Industry and Commerce that some catering enterprises stop collecting tableware disinfection fees separately; The second is to introduce the Consumer Protection Committee system to resist catering enterprises from charging "tableware disinfection fees"; Thirdly, the attitude of the Consumer Protection Committee was expressed in the media, warning some stores to stop charging and calling on consumers to resist the use of tableware disinfection sets, even if tableware disinfection sets were provided, they could refuse to pay the bill. At present, the activity of resisting collecting tableware disinfection fee has achieved initial results. In the next step, the Municipal Consumer Protection Committee will carry out this activity in depth through consumer experience, media exposure, and canceling the title of "credit elimination unit" for dishonest restaurants.
Organize the quality comparison test of soy sauce, vinegar and yellow wine. In order to ensure that consumers can use condiments safely during the Spring Festival, the Municipal Consumer Protection Committee conducted a comparative test on the product quality of some soy sauce, vinegar and yellow rice wine. The test samples were purchased by the staff of Consumer Protection Committee as ordinary consumers from large markets and supermarkets in our city, and the condiments such as soy sauce, vinegar, yellow wine, etc. 10 were extracted respectively, and the producing areas involved Ningbo, Hangzhou, Shanghai, Shaoxing, Guangzhou, Foshan, Shanxi, Jiangsu and other places, and then the products were entrusted to the product quality supervision and inspection institute for testing. The detection indexes include total nitrogen, sodium benzoate, potassium sorbate and total number of colonies in soy sauce. Alcohol content, amino acid nitrogen and total number of colonies of yellow rice wine. Of the 30 samples submitted for inspection, all the indexes of the other 29 samples are qualified except that the total nitrogen content of 1 soy sauce is not up to standard. The Municipal Consumer Protection Committee announced the test results in the media in time, and reminded consumers to distinguish between "cooking" and "cooking" when buying soy sauce, so as to guide consumers to consume reasonably.
-standardizing the ordering contracts of some industries. In view of the irregularities in the current commodity sales contracts, the Municipal Consumer Protection Committee, together with the Contract Office of the Municipal Administration for Industry and Commerce and relevant industry associations, standardized the sales contracts for furniture, decorative materials and wedding appointments in May this year, covering down payment, liquidated damages, product delivery, acceptance, etc. 10.
V. New progress has been made in implementing the consumer dispute settlement system.
Attach importance to the network organization construction of the Consumer Protection Committee. In the first half of this year, various localities strengthened the construction of network organizations according to actual conditions. The Consumer Protection Committee of Beilun District has established a pluralistic system of supervisors in administrative villages, which has solved the problems of personnel and working funds. Zhenhai district Consumer Protection Committee reconfirmed the network organization personnel, and other local consumer protection committees also have good practices.
Strengthen the education of operators' sense of responsibility for consumer rights protection. In view of the theme of "consumption and responsibility" this year, the Municipal Consumer Protection Committee launched a down-to-earth consumer education activity among operators, requiring operators to take the initiative to assume the responsibility of safeguarding rights in the course of operation, strive to provide consumers with quality products and services, handle consumer disputes sincerely and amicably, and effectively solve consumer disputes in business premises.
The number of complaints and arbitration cases accepted by counties (cities) has declined. Due to the active implementation of the consumer dispute settlement system in various places, a large number of consumer disputes have been resolved at the grassroots level, and the number of consumer disputes handed in has decreased. In the first half of the year, * * * accepted 2,450 consumer complaints and handled 24 consumer dispute arbitrations. Compared with the same period in 2007, the total number of complaints decreased by 267, with a reduction rate of 10.9%, and the total number of arbitrations decreased by 37, with a reduction rate of 154.2%.
Sixth, there are new measures to strengthen the team building of the Consumer Protection Committee.
Popularize the complaint information management system. In order to strengthen the management of consumer complaint information and make full use of consumer complaint information to guide consumer protection, the Municipal Consumer Protection Committee began to develop consumer complaint information management software last year and put it into trial operation at the end of the year. In the first half of this year, this work was further promoted, and several working meetings between the Secretary-General and the information officer were held to exchange software trials and put forward suggestions for software revision. In view of the fact that it is difficult for information workers in supervision stations to use computers because they are generally older, the method of combining centralized input with decentralized input is adopted to overcome the problem of software use. At present, the software is widely used in the whole city.
Formulate target assessment methods and job responsibilities. In April, according to the assessment requirements of the Provincial Consumer Protection Committee, the Municipal Consumer Protection Committee formulated the assessment rules for the target responsibility system of the county (city) consumer protection Committee in 2008 on the basis of referring to the assessment rules of the county (city) district in 2007. At the same time, this year, we also tried to formulate the assessment rules for the work objectives of the liaison stations directly under the Municipal Consumer Protection Committee in 2008, re-formulated the job responsibilities of the liaison stations directly under the Municipal Consumer Protection Committee, further strengthened the construction of the liaison stations directly under the Municipal Consumer Protection Committee, and standardized the work of the liaison stations directly under the Municipal Consumer Protection Committee.
In the first half of the year, the protection of consumers' rights and interests in our city has achieved certain results. In the second half of the year, we will continue to take the spirit of the 17th National Congress of the Communist Party of China as the guide, closely focus on the theme of "consumption and responsibility" and the requirements of the new consumption movement, and focus on the following work in accordance with the annual work plan of the Municipal Consumer Protection Committee:
First, continue to carry out the theme of "consumption and responsibility" and the new consumption movement. All localities should, in accordance with the requirements of China Consumers Association and the Provincial Consumer Protection Committee, and in combination with local conditions, vigorously carry out the theme activities of "consumption and responsibility" and the activities of "new consumption movement" into enterprises, rural areas and communities.
Two, increase the implementation of consumer dispute resolution system. It is necessary to give full play to the role of grass-roots network organizations in complaint handling, especially to strengthen the operators' sense of responsibility for safeguarding rights and solve most consumer disputes at the grass-roots level. The Municipal Consumer Protection Committee will introduce the first payment system for small consumer disputes of the Consumer Protection Committee to improve the efficiency of complaint handling.
Three, continue to promote the application of complaint information management system. Local consumer protection committees should try their best to do this work well on the basis of the use in the first half of the year, fill in the due data in time according to the assessment requirements put forward by the Municipal Consumer Protection Committee, and at the same time, the Municipal Consumer Protection Committee should modify the information management system according to the suggestions put forward by various localities, improve the rationality of the information system, and give full play to the role of the complaint information management system.
Four, to carry out activities to resist disinfection tableware charges. The Municipal Consumer Protection Committee will carry out this activity in depth, and further stop catering enterprises from collecting tableware disinfection fees through consumer experience, media exposure, issuing rectification opinions to dishonest restaurants, revoking the title of "consumer credit unit" and calling on consumers in the city to boycott.
Five, to carry out quality product recommendation activities. According to the requirements of the Administration for Industry and Commerce and the Provincial Consumer Protection Committee for the "6300 Project", in the second half of the year, the Municipal Consumer Protection Committee will carry out activities to recommend high-quality products to consumers, advocate honest management through activities, and create a safe consumption environment.
Six, to carry out (provided by Fan Wenda) consumption survey and product quality comparison test. Two surveys will be conducted in the second half of the year. In July, a service survey of express delivery industry will be organized. In September, we will organize surveys on the quality of condiments in farmers' markets, large shops and supermarkets, and arrange comparative tests on the quality of bean products.
Seven, do a good job of subscription for one newspaper and one magazine. China Consumers Association regards subscribing to China Consumer News and China Consumer Magazine as its first function. All localities should raise awareness and do this work well, mainly relying on social forces to do this work well. The Provincial Consumer Protection Committee of the Provincial Administration for Industry and Commerce also attaches great importance to the subscription of Zhejiang Consumption magazine, requiring 1 supervisor, and asking local industrial and commercial bureaus or consumer protection committees to make suggestions for this work.
Eight, the organization of the county (city) district, directly under the contact station assessment. According to the requirements of the target responsibility system, the Municipal Consumer Protection Committee will organize personnel to test the annual work completion of the county (city) District Consumer Protection Committee and the liaison station directly under the Municipal Consumer Protection Committee at the end of the year.
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