2. Laughing more makes your mouth sweeter; Work harder and speak softly; Higher efficiency, faster action; There are many ideas and few reasons; A little temper, a little more generosity.
The best thing about life is that when you stop living, you can still serve the people with everything you have created.
Did you smile at the customer today?
5. Labor is highly respected. Serving guests is a highly appreciated morality.
6. Be conscientious and serve the guests well.
7. Customers are God, Jesus and parents.
8. eleven words of service language: please, you, hello, thank you, sorry, goodbye.
9. "Five sounds" in the service process: welcome sound, reply sound, thank you sound, apology sound and white sound.
10, "four languages" in the service process: disrespect for guests' contempt; Impatient. Irritable language; Self-righteous negation; Bitter words that make things difficult for others.
1 1. "Two caveats" in the service process: don't eat irritating and smelly food before going to work; When sneezing, cover your mouth and turn around.
12, "four-speed" service: fast check-in, fast checkout, fast ordering and fast serving.
13, when you serve others, life is no longer meaningless.
14, fully understand the needs of guests; Fully understand the fault of the guests; Fully understand the guests' complaints; Fully understand the guests' complaints.