Customer service specialist refers to the specialist who undertakes customer service work. That is, through telephone, email and other communication methods, answer and accept customers' questions and suggestions.
According to the nature of work, customer service is generally divided into three types:
Pre-sales customer service: mainly answer questions raised by users before purchase, including questions about goods and shopping processes, customer service responsibilities, etc. Take sales as the main purpose;
Customer service in the sales process: mainly dealing with a series of problems after placing an order, before receiving the goods or before canceling the transaction, mainly checking and reminding the order;
After-sales customer service: mainly dealing with customer complaints, receiving and delivering goods, returning goods, etc.
introduce
JD.COM is a comprehensive online retailer in China and one of the most popular and influential e-commerce websites in China. Sales of household appliances, digital communications, computers, home department stores, clothing, maternal and child, books, food, online travel and other 12 categories of tens of thousands of high-quality goods.
JD.COM occupied 49% of China's self-operated B2C market in 20 12, and continued to expand its advantages in China's e-commerce market with its entire supply chain. JD.COM has established six logistics centers in North China, East China, South China, Southwest China, Central China and Northeast China, and established core city distribution stations in more than 360 cities across the country.
On August 2012 14, JD.COM and Suning started the "worst price war in history". On March 30th, 20 13, the domain name was officially changed to 19 with a new logo.