Legal analysis: quality policy, also known as quality policy or quality policy, is the general intention and direction of quality-related organizations officially promulgated by the company's top management, with slogans such as quality first and customer first. Quality goal is a quantitative quality index, and quality goal is the goal pursued in quality. Quality objectives are usually formulated according to the quality policy of the organization, and quality objectives are usually stipulated to the relevant functional departments and levels of the organization.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 18 Business operators shall ensure that the commodities or services they provide meet the requirements of protecting personal and property safety. For goods and services that may endanger personal and property safety, consumers should be given a true explanation and a clear warning, and the methods of correctly using goods or receiving services and the methods of preventing harm should be explained and marked.

Operators of hotels, shopping malls, restaurants, banks, airports, stations, ports, theaters and other places of business shall fulfill their obligations of safety protection for consumers.

Article 20 Business operators shall provide consumers with information such as the quality, performance, use and expiration date of goods or services, and shall not make false or misleading propaganda.

Business operators should give true and clear answers to the questions raised by consumers about the quality and usage of the goods or services they provide.

Business operators shall clearly mark the prices of commodities or services provided.