China Post Group's national unified customer service number 1 1 185 is a comprehensive telephone service hotline provided by China Post for social customers. For EMS customers, 1 1 185 can provide services such as door-to-door collection, business consultation, email inquiry and complaint acceptance.

1 1 185 special service telephone is a green channel for EMS to connect users, facilitate users and serve users. EMS customers can enjoy timely, convenient and fast EMS service by calling local1185 in any city.

The development history of postal service;

In addition to actively expanding its business, Qing Post also continuously expanded its network, set up post offices all over the country, and gradually began to contact the World Postal Organization. The Qing government sent representatives to attend the Fifth Universal Postal Union Congress. In the fierce historical competition, the closed-door Qing Dynasty gradually withdrew from the historical stage.

Subsequently, Daqing Post also completed her historical mission, which was followed by the emergence and development of China Post and the postal service in the revolutionary period. The Republic of China was founded 19 12, and Daqing Post was renamed the Republic of China Post. "Postal Law" was promulgated, and the idea of managing postal services according to law was put forward. Under the legal operation, Chunghwa Post has made remarkable achievements and won the recognition of the world.

On March 19 14 1, China joined the Universal Postal Union and began to participate in international postal affairs. At the same time, the agrarian revolution in China was launched vigorously in the south. In the first revolutionary base area, postal communication organizations came into being. During the revolutionary period, postal agencies were mainly responsible for the document delivery of party organs and units.

1 949101October1,People's Republic of China (PRC) was established, and China's postal industry turned a new page. In the same year 11year1October1,the Ministry of Posts and Telecommunications was established, and the first national postal work conference was held one month later, which established the development of new China postal service.

Letters, parcels, remittances, newspaper publishing, 1952 put forward the eight-character service policy, which has continued to this day, 197 1 year,1April 972 13 after the United Nations resumed its legal seat in China.