Summary of Fan Wen's work in the sales department 1 Time flies, and the Spring Festival is coming. Here, I will summarize my work as follows:
First, on the customer side.
I divide the customers who enter the store into two categories:
1, according to the requirements of the company's leaders, do a good job in store display and new product display, and arrange staff for the company's promotional activities to better promote sales.
2. Collect the promotion activities and style changes of competitors regularly and timely, and report to the company headquarters at the first time.
3. Do a good job in sorting out and tracking the basic information of members, maintain old customers, keep in constant contact with them, understand the demand trend of customers for products, and timely reflect the styles and preferential information of the company in the store to members and old customers in the store.
4, reasonable order to ensure hot-selling and promotional products inventory, to ensure that the goods at any time.
Second, sales skills
In addition to showing and explaining clothes to customers, shop assistants should also recommend clothes to customers to arouse their interest in buying. The following methods can be used to recommend clothes:
1. Be confident when recommending clothes to customers. When recommending clothes to customers, salespeople must have confidence in themselves, so that customers will have confidence in clothes.
2, suitable for customer recommendation. When presenting goods and explaining them to customers, we should recommend suitable clothes according to the actual objective conditions of customers.
3. Use gestures to recommend to customers.
4, with the characteristics of goods. Every kind of clothing has different characteristics, such as function, design, quality and so on. When recommending clothes to customers, we should emphasize the different characteristics of clothes.
5. Focus the topic on commodities. When recommending clothes to customers, we should try our best to lead the topic to clothes, and pay attention to customers' reaction to clothes, so as to promote sales in time.
6, accurately say the advantages of all kinds of clothing. When explaining and recommending clothes to customers, we should compare the differences of various clothes and accurately tell the advantages of various clothes.
Secondly, we should pay attention to the skills of key sales, that is, we should be targeted, fit in with the design, function, quality, price and other factors of clothing, and really make the customer's psychology transition from "comparison" to "belief", and finally sell successfully. It is a very important link in sales to make customers have the belief of buying in a very short time. Key sales have the following principles:
1. It is beneficial to the success of sales to make suggestions on wearing time, occasion, object and purpose.
2. The main points should be brief. When explaining the characteristics of clothing to customers, the language should be concise and clear, and the content should be easy to understand. The most important characteristics of clothing products should be stated first, and then spread out layer by layer if you have time.
3. Specific performance. According to the customer's situation, improvise, don't be stereotyped, just say "this dress is good" and "this dress suits you best" and other simplified and generalized marketing languages. Change the way of speaking according to the sales target. Introduce different content to different customers to suit everyone.
4. Sales staff should know the fashion trend, understand the pioneers of fashion, and explain to customers that clothing conforms to the fashion trend.
Third, strive to manage a harmonious relationship with colleagues.
Seriously learn from the leaders, be kind to every colleague, and do your own career development in the store. At the same time, carefully plan, learn knowledge, improve sales skills, improve their theoretical product knowledge with practical work, and strive to continuously improve their comprehensive quality.
Thanks for the opportunity and trust given me by the company, I will be proactive, full of enthusiasm and work with a more positive attitude. After that, every time he went to the business desk to handle business, he would repeatedly thank me. I was particularly happy to hear his praise, saying it was my duty. Later, he even advertised to the people next to him that he was very satisfied with our service.
After all, salespeople have to solve problems. In addition to being kind, they should learn to calmly face customers' emotions and not be led by their emotions. Sometimes the customer can't tell clearly where the problem lies, and the salesperson has to help the customer find the problem calmly in order to solve it smoothly.
Because salespeople's work is trivial, frustration is often greater than a sense of accomplishment, but once they have a sense of accomplishment, they will be happy for several days. Therefore, to be a shop assistant, you must be a little bitch. If you are a self-centered person, it is difficult to enjoy it. Someone asked me, what's wrong with you, a big man, and you have to go to Unicom to do sales? What does the company give me? I feel that the company has given me a stage for work and an opportunity for further study. If you complain about hard work and care too much, you will be too disappointed in the company that hired you and this opportunity.
I don't usually have too many requirements for personal image. What is nature, kindness and smile is not so important. After entering Unicom, seemingly simple things are not that simple. Go to the welcome post before 8: 30 every morning and say, stand up straight, dress neatly and talk frequently. Everything represents the image of Unicom. Through my own work, I can truly integrate myself into Unicom and enjoy customers' satisfied eyes and praise. At the same time, I understand one thing: it is not difficult to do a good job, but how to persist!
Speaking is something we can't live without every day, but how to say it and how to say it is an art, and how to make customers feel the feeling of God can't be done in a short time. "hello! Welcome! " "hello! Pay the fee? Please sit down and leave your phone number. " What a simple language and simple words represent Unicom's sincerity and care for customers! This also taught me how to deal with people and how to be a sincere person!
Through these days' work, I have improved my skills in all aspects.
The mobile trading hall is the window of the mobile company. Working at the front desk of the trading hall of a mobile company, there are many customers and many things that need harmony. In addition to the usual work of charging and handling transactions, it also plays an important role in welcoming users, initiating transactions, coordinating relations, resolving conflicts, asking questions and accepting complaints.
Over the past year, great progress has been made in all aspects. I have accumulated a lot of experience in dealing with transactions and answering customers' questions, and I can provide customers with satisfactory services in a timely and accurate manner. Be strict with yourself at work, maintain a strong sense of responsibility, a cautious working position and an excellent mentality. Continue to strengthen trading learning and strive to improve trading water temperature and harmony skills. At work, do things with enthusiasm, treat each other with sincerity, and change hearts with hearts; Win the trust of customers through careful work bit by bit.
Love their work, respect their work and admire their collective reputation. Strong team spirit, harmonious relationship with colleagues, won everyone's trust. In the company's unannounced visits, he has achieved excellent results many times, won a good reputation for the company in the city, automatically participated in the training and study of the company's structure, strived to improve the transaction level, and also achieved excellent results in the company's booth knowledge contest and transaction test. Ending the task and trading volume ranked first in the company, and was rated as a trading star with rich results.
From the day I came to the mobile company, I set myself a goal, that is, whatever I do, I must do well and be better than others. I believe in my skills, and I am conceited. Through negotiation and hard work, I will succeed.
In the work, there are still some shortcomings that need to be improved. In the future, we will strengthen further study, make greater progress and make greater contributions to the company.
Summary of Sales Department Work 3 Fresh cakes are the favorite of modern people and have become a fashionable life trend. With the joint efforts of all partners, our store's sales are among the best. As a shop assistant, I go to work on time every day, and make the following summary of such a long work experience.
1, backed by good professional knowledge.
The taste of cake comes directly from the choice and collocation of raw materials and the time of making. The choice of raw materials is the most critical. We should give our employees good training and taste, have confidence in and like our products. Fully understand the taste, adaptability, shelf life and raw materials of the product.
2, to have a caring service attitude to do sales.
Only by observing every customer with your heart, communicating with customers with your heart and understanding their needs can you do a good job in sales. We actively serve customers, try our best to meet and exceed their needs, and constantly strengthen the sense of service, so that every customer who enters the store can feel you, retain old customers and attract new customers.
3, the display should be beautiful and generous.
Nowadays, young people always like something novel. Our products are delicious, which should reflect the quality and grade of the products. The exhibition is to highlight the main products, and there are special people.
Introduce tasting and form an atmosphere.
4, teamwork
Team work is very important. Each of us can have a clear goal and play a certain role in our posts. I don't think there is any product that we can't sell. In this way, I also feel good for my customers.
The above is my summary of my work. Facing the future work, I will treat it with more enthusiasm. Dedicated to our store.
Last year, under the correct leadership of the branch party committee, I earnestly studied and implemented the spirit of the municipal branches and sub-branches, actively implemented the work arrangements of the branch party committee, changed my ideas, strengthened management, pioneered and innovated, and earnestly promoted standardized services. After studying the work arrangement of the branch party Committee, all the staff have a comprehensive understanding of the division of work, post setting, work objectives and work plan of the branch, and all the staff have reached a * * * understanding that the operating room is an important operation department of the branch. As a member of the operating room, the main task of this year is to achieve the department's business objectives and improve the service level.
First, enhance management awareness and improve management requirements.
At the beginning of the year, the internal management system of the operating room was formulated, including attendance, health management, service standards, detailed rules for the breakdown of business tasks in the operating room, and methods for paying performance wages in the operating room. , further improved the service system and business assessment system, played the role of assessment mechanism, and fully mobilized the enthusiasm of employees. In management, we should pay attention to the implementation of the system and not become a mere formality. First, we should start from ourselves, consciously take the lead in observing the rules and regulations, punish employees who violate the rules in strict accordance with the system, and make everyone equal before discipline.
Two, adhere to both management and development, and enhance the service image of outlets.
Let's study the policies, laws, regulations and rules and regulations of the banking industry together, constantly improve the awareness of risk prevention, operate in compliance and act according to the rules. And we mobilize enthusiasm, improve service quality and level, stabilize customer base, strive to expand business, and provide customers with truly fast and standardized quality services. Pay attention to innovation, be good at capturing and analyzing information, make full use of our financial products and make suggestions for enterprises. In April this year, we actively contacted the Coca-Cola Company and worked out a salary payment plan for it according to its actual situation, which successfully solved the problem of collecting and charging more than 654.38 million employees in the province, and at the same time brought more than 3 million yuan in savings deposits to the business office every month, with an average working deposit of 654.38+.
Third, pay attention to the improvement of their own and employees' professional quality.
Strengthen employee training, study and train every Thursday, improve employees' learning initiative and enhance their sense of competition. In addition, I will further strengthen my own quality, keep in mind my job responsibilities, improve my management level, strive to enhance my self-marketing awareness, constantly improve and improve my comprehensive management ability, and strive to build this outlet into an excellent team that is United, cooperative and courageous.
Fourth, pay attention to the construction of corporate culture and improve cohesion.
As a team of nearly 20 people, how to improve the cohesion of the sales department has become one of the priorities of the work. Only unity can have combat effectiveness and work can be effective. To this end, the business department has formulated a morning exercise system, a weekly meeting system, regularly summed up the work, formulated a work plan, and actively carried out some useful activities, so that everyone has a sense of collective honor. Give full play to democracy, and each employee will evaluate the work of the sales department once a month and put forward his own opinions on the development goals and work plans of the sales department. At work, as a sales manager, I first set strict demands on myself, with excellent professional quality, correct working attitude and exemplary role everywhere. Pay attention to methods at work, exchange ideas with employees, be good at finding problems, and formulate effective measures to improve work deficiencies.
In 20xx, all the work of the business department developed in an all-round way, with a net increase of 78.76 million yuan in savings deposits, 34.85 million yuan in corporate deposits and 5.08 million yuan in agency insurance. All indicators of e-banking have exceeded the annual task, which has played an important role in fully fulfilling the work objectives of the sub-branch. At the same time, the performance pay of employees in the sales department is also in the forefront of the sub-branch assessment queue.
In a year's time, what impressed me was that my knowledge in management was relatively lacking, and the original accumulation could no longer meet the needs of reality. I have also made a corresponding study plan, learning knowledge and learning experience, so that I can become a qualified manager.
Summary of the work mode of the Division Article 5 The urban area is a new urban area where immigrants from the Three Gorges reservoir area move, with a length of12km from east to west. Convenient land and water transportation makes the city merchants gather. With the rapid development of urban construction, the number of urban residents has soared to more than 17000. Due to the wide range of power supply and various types of electricity consumption, it has brought many difficulties to the management of power supply and consumption.
In order to eradicate the persistent problems of urban electricity consumption and create a good environment for electricity supply and use, the company concentrated manpower and time to conduct a carpet survey on the quality of electricity consumption business in key units in urban areas, more than 3,000 small and medium-sized enterprises, administrative institutions, commercial service places and more than 14 1000 urban and rural households from September 28th to October 4th. This is an important measure for the company to strengthen and standardize the management of urban power supply business, rectify the order of power supply and use, create a good environment for power supply and use, and ensure the safety of public power use. This action has received strong support and cooperation from the county party Committee, county government, local public security organs and power users.
In order to achieve fruitful results in electricity inspection and general survey, the company set up a leading group for electricity inspection and training, with the manager as the team leader, the deputy manager in charge as the deputy team leader, and the relevant leaders of the electric power inspection office, the safety legal affairs department, the marketing department and the Xinling (urban) power supply office as members. And hire lawyers, electrical engineers, electricity inspection, power marketing professionals to learn relevant laws and regulations, such as the Electricity Law, the Electricity Supply Regulations, and the Measures for the Administration of Electricity Inspection. For the 60 electricity inspectors transferred from 1 1 grass-roots power supply station, the main contents are professional skills and techniques, such as electricity business management, metering equipment installation and management, electricity inspection and anti-theft technology. More than 80 people were transferred from the grass roots to form 16 special class for electricity survey, 3 special classes for investigation and handling, and 1 special class for comprehensive coordination, and went deep into urban areas, suburbs, institutions, factories, mines, individual industrial and commercial households, entertainment places, and residential electricity users to conduct a one-week general survey of carpet-type and pull-net-type power supply services.
According to the unified deployment, the special class of electricity consumption inspection is to check whether the basic data of users' electricity consumption is consistent with the actual situation; Check and copy the stop code of the user's watt-hour meter against the user's meter reading card and electricity bill; The second is to check the safe operation state of the user's household connection line, household line and electric energy metering device, whether the wiring of the electric energy meter is correct, whether the transformer ratio is consistent with the copy, and the anti-theft situation of the metering device; Third, whether the electricity price is correctly implemented, whether the classification of electricity consumption is in place, and whether there is a phenomenon of "three electricity"; The fourth is to check whether there is electricity theft and (connecting high-priced equipment or changing the category of electricity consumption without authorization on low-priced power supply lines; Unauthorized migration, alteration and unauthorized operation of electricity metering devices; Unauthorized introduction (supply) of electricity and other illegal acts of using electricity; Fifth, the safe operation of the user's dual power supply (self-provided); Sixth, whether the power supply management personnel invite people to "copy and maintain" and other violations. During this inspection, 5 cases of electricity theft and 7 cases of illegal electricity use were found on the spot, and the arrears of electricity fee of 27,000 yuan were recovered; 44 burnt-out electricity metering devices were replaced, 45 metering devices/KLOC-0 were eliminated, and 4 three-phase metering devices were operated out of phase, and 65 classified electricity prices were standardized. * * * Recover economic losses108,000 yuan. Seven illegal buildings were investigated and 255 potential safety hazards were found. Through comprehensive and meticulous inspection, the problems found in the inspection were rectified on the spot. In view of the problems and management defects existing in the inspection, such as incomplete data of some meters and cards, irregular wiring of meters, overdue operation of some eliminated meters, incorrect implementation of classified electricity prices, irregular line installation, poor access to suburban lines, illegal construction, copying and maintenance, the inspection team put forward rectification opinions and suggestions in writing and handed them over to relevant units for rectification and implementation.
Carrying out a large-scale survey on the quality of urban electricity consumption business is to promote the "three-oriented" management of power supply, improve the quality of power supply business and high-quality service level, build the service brand of power supply enterprises, implement and promote the development of power industry, and be close to the government; Carry out quality service and be intimate with users; The implementation of the "three-approach project" which is people-oriented and close to employees plays a positive role in boosting county economic development and optimizing power supply environment.
Four acres of power supply station organized all the staff to conduct a detailed business survey on the electricity consumption of the whole town 10 day, and checked the household name, meter number, usage, statistics on the number of electricity users and statistics on the nature of electricity consumption one by one, and found some problems and long-standing deep-seated problems 1 1. Through our careful discussion, analysis and rectification, the loopholes in management have been blocked and the interests of enterprises have been safeguarded.
As an electric power enterprise, doing a good job in business investigation is an important means for enterprises to deepen management and improve economic benefits. The management of each district may not be perfect, and there are still some problems and even loopholes in many aspects, which is an important aspect that causes undue losses to enterprise benefits. As long as we do a good job in business research and dig deep into some problems existing in enterprises, we can realize standardized management of enterprises and effectively ensure the benefits of enterprises.
This census mainly examines the following five contents:
1, check the implementation of safety system and the defects of safety facilities; Personnel safety management thought; Find equipment defects; Hidden dangers of accidents.
2. Check the implementation of "three openness", "four households" and "five unification", mainly by means of "one hearing", "two seeing" and "three visiting". Namely: listen to the local people's reflection on the implementation of electricity price; See whether the implementation fee is in compliance with the regulations, and see the user's Electricity Payment Manual;
3. Look at the defects of each line and power supply equipment and the rebound of line quality; Positive and negative reactions of the masses.
4, check the leakage behavior; Confuse the nature of electricity consumption; Run, run and leak; Offline tree barrier.
5. Is there any illegal behavior such as asking social personnel to "copy, collect and maintain" without authorization?
Through the above four investigations, measures are formulated and rectified item by item. In order to ensure the implementation of the census work, we should make a unified list of the problems sorted out in the census, put forward the main problems, strengthen measures, clarify responsibilities and make rectification in place.
Doing a good job in enterprise census is the key link for us to strengthen enterprise management. In the new power market environment, we should constantly innovate new ways of business census and explore new methods that are more scientific and easy to operate, so as to make business census deeper, more detailed and more effective. Only in this way can we plug the loopholes, tap the potential and improve the efficiency of enterprises.
Summary of the work of the sales department 6 After the taxpayer's political review began, the company actively mobilized and held a special meeting in July to clearly implement the key deployment of this work, including the slogan, content and requirements of the review. Our office is an important external window for mobile companies. The self-examination and self-correction work of our bureau from the beginning of the activity to the present is summarized as follows:
1. Publicize to all employees: ask each employee to understand this activity and the slogan of "deepening excellence activities and creating a satisfactory service window", and put up a poster board, asking the staff on duty to keep the site environment clean and tidy, treat customers positively and enthusiastically, and clearly introduce the charging situation without objection. Customer's waiting time shall not exceed 10 minute. If the customer has questions and difficulties on site, it should be handled by a special person on site.
2. Ask on-site customers to fill in the questionnaire of "Mobile Phone Style Evaluation" to evaluate their past impressions of mobile phones, their expectations for future mobile phones, their overall impressions, opinions and suggestions on current tariff packages and recharge preferential activities, etc. , problems that can be solved on the spot should be dealt with immediately, problems that cannot be solved should be reported to the company, and customers should be helped to solve them within 48 hours, so as to achieve customer 100% satisfaction.
3. During the self-examination, it was found that during the peak business hours, customers waited for a long time and became irritable. After communicating with the company, on the one hand, the tour guide comforts customers and sets up a newspaper reading desk to let customers know about mobile services, and at the same time introduces the most popular and commonly used software applications, such as the use of WLAN; I didn't bring an umbrella when it rained, so I did a free umbrella rental service. Customers with children provide a series of convenient services such as family candy, which makes customers feel convenient, fast and comfortable in the mobile business hall!
After a series of reform and innovation, the environment and service of the business hall have been improved accordingly, with good customer perception and obvious improvement in satisfaction! All the staff of our store serve the people of the city with high enthusiasm, and we also hope that the customer supervision will give us suggestions!
Summary of Business Department 7 New Name, New Workplace, New Blood In the first half of 20xx, the business department of Wuchang New Times Business Center was brand-new from the workplace to the name, and the business department had a new name-Wuhan No.3 Business Department. Looking back on the first half of the year, our service department has been adjusted several times, and now it has become a standardized service team of 7+ 1 Under the guidance of sales manager Zhou Qidong and service director Zhao Wenjie, we actively work with you to adapt to the new working environment and working conditions. Now the new team has improved a lot in both work efficiency and team tacit understanding, and everyone in the team has also grown in various positions. On the afternoon of September 2nd, 20xx, after work, we specially invited Zhou Qidong, manager of Wuhan No.3 Business Department, to attend the work summary meeting of our service department in the first half of the year.
First of all, Ma Xian, our longest-serving customer service specialist, makes a summary. His work in the first half of the year was mainly foreign visits and post-loan work. For the person who has served the longest, he is a panacea for our service department. Nothing can beat him. He is very eager to share with us the experiences and risks of his visit abroad. It has helped us a lot in risk control. He also made a list of demolition areas based on his foreign visit experience, and provided some invalid addresses for reference, so that colleagues who filled out the form could explore risks at the front end. Here's a compliment!
Next, Lin Xuan, the most humorous member of the organizing committee in our team, is now in the reception position. In the first half of the year, she took a period of sick leave for physical reasons, but she quickly adapted to the new post and new outline after going to work. During the renovation of the third business department, while working in the sales department of Optics Valley, I should not only ensure my signing work, but also teach me signing skills in my spare time. The group building activities she organized made us feel more affordable and happier!
Followed by Fang Ying, who is now cooperating with Lin Xuan in postal and administrative cooperation. Fang Ying is an outstanding scholar in our service department. No less than 60 words per minute, the super-fast speed of detailed credit report. Compared with Lin Xuan's lively Fang Ying, she is a quiet person, perhaps because of her quiet and careful and academic qualifications, she can be competent for detailed entry and administrative work.
Then sharing is the essence of our service, Wu Tiantian. In the first half of the year, what I did was to enter and take over the post. At present, he and I are signing posts. Wu Tiantian is a meticulous and serious person at work, but she is a woman with extraordinary bearing in private. Very friendly and patient to customers, Wu Tiantian has a strong learning ability, and he can handle any position easily.
Then there is Wang Qi, the star of our service department in the first half of the year. Although Wang Qi is the youngest woman in our service department, her ability is not lost to anyone. Wang Qi is a receptionist now, smiling every day. She is most suitable for this position. She still signed the contract in June 5438+this year 10. At least 10 contracts can be completed every day during the working hours two weeks before the Spring Festival holiday. She deserves to be the signing queen. Now it's time to sign a single post, be polite to customers and speak softly. How can you not be a service star with such a strong ability!
It's my turn My name is Zhou Hongshu, and I am now working as a signing post in the service department. In last year's work, I mainly held the position of interviewing and supplementing information. I learned to sign contracts in the first half of this year, so I should encourage myself to make persistent efforts, learn more skills, become a more comprehensive customer service specialist, learn more from the advantages and skills of other small partners in the team, and win more honors for our service team. (I forgot to take a picture of myself)
Finally, Zhao Wenjie, Director of Service Department, summarized our work in the first half of the year. From individual to team, from practice to data, from habit to post, Zhao Wenjie gave high evaluation and expectation, and pointed out many shortcomings in our work from his own point of view. Zhao Wenjie said: "In this team, everyone's personality is different, and the ways and habits of doing things are different. It takes time to understand the tacit understanding of cooperation, mutual understanding and tolerance in work, and dare not shirk responsibility when encountering difficulties. As your supervisor, I also have a bad habit of subtle influence. We work together to change them. " With these words, Zhao Wenjie set an example for her own criticism, and expected all of us sitting here to feel the positive energy that goes straight to our hearts.
In the final applause, our work summary meeting is over. Zhou Qidong, sales manager, affirmed and encouraged the work of our service department in the first half of the year, and hoped that we would do better in "eliminating risks" and "improving performance" in the second half of the year. Come on, Wuhan No.3 Business Department in the second half of 20xx!