High-quality nursing service is the only way to harmonious nurse-patient relationship and improve nursing quality. Its core content is to consolidate basic nursing and provide satisfactory services. Fully demonstrate the love, carefulness, patience and sense of responsibility of nursing staff, and serve patients wholeheartedly. 1 Contents of quality nursing service The contents of quality nursing service mainly include eight aspects, namely: admission nursing, morning nursing, night nursing, diet nursing, excretion nursing, recumbent nursing, comfort nursing, preoperative nursing, postoperative nursing, safety management and discharge nursing. ? 1. 1 Hospitalization: Nurses should greet patients with a smile. A kind greeting or a seat will make patients feel warm. At the same time, it will also leave a good first impression on patients and their families. Because establishing a good doctor-patient relationship is conducive to the development of treatment. After welcoming the patient and sending him to the ward, after making proper arrangements, we should take the initiative to understand the symptoms, mental state and self-care ability of the patient, introduce the hospital environment to the patient, and reduce the tension and anxiety about the strange environment. Make it adapt to the hospital environment and life as soon as possible. Then sort out the data of patients' physiological signs and inform medical students. 1.2 morning care: the morning nurse cleans the bed unit by wet sweeping, and changes the sheets if necessary. For patients who are bedridden after abdominal surgery, we should consider the patient's requirements, shake the bed to a suitable height, and help the patient complete washing when necessary. The most important thing in morning nursing is to communicate with patients, ask them about their sleep and ventilation at night and understand their vital signs. When we were making the bed unit, we talked to the bedridden patients about whether they exercised in the morning and how they felt. We asked the patients with abdominal distension and abdominal pain yesterday if they were still unwell, and found out whether the patients were exhausted after operation, and guided and helped them to do bed activities. Naturally, we learned the patient's information, took care of the treatment that patients should receive, and gained the trust and recognition of patients. This seemingly simple process requires us to master a lot of basic knowledge related to diseases in order to provide help and guidance to patients, which invisibly puts forward higher requirements for us personally-learning professional knowledge and improving our professional level. When the patient accepts our professional guidance, I believe he will recognize us from the heart. ? 1.3 night nursing: night nursing staff should tidy up the bed unit in time, change the sheets if necessary, and decide whether to open the window for ventilation according to the season, weather and patient's condition. Similarly, patients who can't take care of themselves should be helped to take a bath and have a good sleep. At the same time, you can tell the patient which doctor and nurse are on duty tonight and ask them for help if you need anything. Make the patient realize that you have him in your heart. 1.4 diet care: the nurse should inform the patient of the diet arrangement and method according to the doctor's diet guidance. For example, our department's low salt, low phosphorus, low purine, diabetes diet and so on. What is a low-salt diet and which foods are low in phosphorus? What cooking methods can make the purine content in food the lowest? ? 1.5 Excretion nursing: For patients with urinary incontinence, wet clothes should be changed in time to keep their skin dry and clean. Patients with indwelling catheter should be required to exercise bladder function regularly. And tell the reason and importance, in order to obtain the cooperation of patients and their families. In this process, we not only strengthened communication, but also felt your concern for patients. ? 1.6 Bed nursing: Nursing should choose a suitable lying position according to the patient's condition, ask him to do some limited exercise in bed, and give guidance and assistance. For some high-risk patients, effective defensive measures should be taken in combination with the condition. Hair care and skin care are very necessary for patients who stay in bed for a long time. Doing a good job in hair care is a major event related to whether patients can live comfortably and feel comfortable. Doing hair care well also has many benefits, such as improving blood circulation of scalp, which is conducive to the recovery of diseases; Remove the dirt and falling dander on the head, so that the patient is clean, comfortable and beautiful; It can also prevent and kill head lice. Bathing can make the patient's skin clean, promote blood circulation, enhance the excretion function of the skin, prevent skin infection and bedsore, and observe the general situation of the patient. Generally speaking, patients in good condition can take a bath; Patients who can't stand for long should take a bath. For those patients who are seriously ill and can't take care of themselves, we need the help of our nursing staff to scrub and put on clean clothes and pants after scrubbing. In the whole process, it not only embodies humanistic care, but also narrows the distance between them, and truly treats patients as relatives. 1.7 Comfort Care: Our nurses should help patients who can't take care of themselves to change their clothes, and often open the window for ventilation to keep the indoor air fresh. Keep the ward quiet and ensure the patient's sleep quality. When patrolling at night, try to walk lightly, speak lightly and operate lightly. ? 1.8 preoperative nursing: before operation, the nursing staff should explain the relevant surgical knowledge to the patients, and tell them how to cooperate with the doctors in the operation and the precautions before operation, and at the same time give the patients necessary psychological support before operation to eliminate their anxiety and nervousness. For example, when we give a patient a preoperative injection, we don't simply check the patient's bed number, name and dosage, and then leave after the injection, but tell him that he is taking a drug to relieve static pain, which can help alleviate his discomfort during the operation and ask him to relax psychologically in order to better cooperate with the doctor. ? 1.9 postoperative care: after the operation, the nursing staff should closely observe the patient's condition change, record the patient's vital sign data, and notify the doctor in time if there is any abnormality. Tell the patient not to move after operation, and don't uncover the gauze covering the wound at will, touch the wound with your hands or rinse the wound with water. Strictly keep the wound dry. There are also patients with abdominal surgery who are very concerned about when and what food they can eat. They all need our guidance. ? 1. 10 safety management: our hospital is considerate for patients in this respect, such as installing handrails and anti-skid mats in toilets and aisles. There are also fire alarms and fire extinguishers. Necessary protective measures should be taken for restless patients to ensure their safety. For patients who need to wear restraint belts, the purpose should be explained to their families and their consent should be obtained. And strengthen inspection. 1. 1 1 discharge nursing: as a nurse, this is the last link of nursing. Nurses should give necessary guidance according to the patient's condition and recovery, such as matters needing attention after discharge, medication guidance, diet guidance, etc. And actively accept patients' opinions on nursing work. And extending the service to the home, a phone call, a greeting and an exhortation will make patients feel warm. For example, our department often provides health education and knowledge guidance to discharged diabetic patients. ? Cultivating good professional ethics is the key to do a good job in quality nursing. As a nurse, we should be strict in self-discipline and have a sense of caution and independence. Nursing is a serious job. In many cases (for example, patients are unconscious), there is a lack of external supervision of their work, and high-quality nursing services come from good professional ethics. Among them, the spirit of prudence and independence is the basis for nurses to ensure high-quality nursing work. 2. 1 Self-cultivation is the cornerstone of good professional ethics: "Self-cultivation" means that even when a person is alone, medical staff can still demand themselves with strict standards and make their behavior conform to the norms. This is a necessary professional ethics for nursing staff. Because as long as there is such training, the effect of nursing service will be guaranteed. ? 2.2 Establish good interpersonal relationships and improve professional ethics: Nursing is a cooperative work. It includes cooperation with doctors, patients and nurses. Therefore, good interpersonal relationship is the guarantee of quality nursing work. As a nurse, we should adjust our emotions and devote ourselves to our work. Medical staff and doctors cooperate tacitly to achieve the purpose of saving lives and serving the masses; Cooperate effectively with nursing staff to ensure the accuracy of work; Cooperate effectively with patients to ensure the relief of patients' psychological tension. ? 2.3 "People-oriented" nursing concept is the core of professional ethics: "People-oriented" is the core of professional ethics in nursing work. Every patient hopes to recover as soon as possible after receiving treatment in the hospital. However, whether the patient's good wishes can be realized depends not only on the treatment level of the hospital, but also on the quality of nursing. Only by adhering to the concept of "people-oriented" can nurses truly guarantee the goal of high-quality nursing service. For example, in the process of nursing, nurses should be required to perform aseptic operation. As an aseptic operation, there is no evaluation standard to measure it, and only the nurses know it. Medicine is scientific and rigorous. Only when nurses have good professional ethics and a "people-oriented" nursing concept can they strictly demand themselves from the heart and take every nursing operation seriously. Because the formulation of any rules and regulations is an external constraint, the real quality service comes from the inner desire for introversion. ? 3 "communication" and "frankness" are the basis of good quality nursing. 3. 1 "communication" is the basis of good quality nursing service: good "communication" can ensure that doctors can know the patient's physiological sign data in time and make correct medication and treatment judgments according to the patient's condition; Good communication with medical staff can ensure that there are no mistakes during the shift change; Establishing good communication with patients can help patients to eliminate tension and anxiety during treatment. Only in this way can we truly realize high-quality nursing service. Because high-quality nursing service is not only completed unilaterally by nursing staff. ? 3.2 "Honesty" is the basis of providing quality nursing service: Honesty is the basis of providing quality nursing service. Only by running through the whole process of work can we win a good reputation in an increasingly competitive society. Because to some extent, in addition to providing good medical technology, patients' trust in it is also the key to achieving good treatment results. ? Honesty service is not only a slogan of nursing workers, but also should be implemented in every little thing and every detail. "Honest service" embodies nurses' high sense of responsibility and compassion, feeling patients' cold and warm sufferings with their hearts, listening to patients' voices with listening ears, observing patients' condition with keen eyes, accepting patients with kindness, wisdom and humanity, understanding more, being more sincere, smiling more, encouraging more, being less indifferent and alienated, and moving patients with our care, sincerity and patience. . ? In a word, high-quality nursing service is the key to help nurses complete nursing work, achieve nursing goals and achieve success, and it is also the magic weapon for hospital survival and the source of development. Only by persistently paying close attention to high-quality nursing service, constantly improving work standards, grasping the details of work system and improving work quality can we truly win the support and respect of patients.

Quoted from Baidu Library