Hotel foreman is the backbone of department management and plays an important role in the daily management of the department. However, most managers who take classes are selected from excellent waiters. Although they have rich service experience, skilled operation skills, high cultural level and business knowledge, they have been engaged in pure service work and lack management experience. Once promoted to a management position, you will often be at a loss. As new foremen, what should they do? Secondly, master solid supervision skills. As a foreman, we should not only realize our position, but also master solid supervision skills in order to do a good job in employee management. In the distribution of work, we should try our best to distribute and calculate the workload of employees fairly, justly, scientifically and reasonably, assess the performance of employees, and use the work norms and quality standards of hotels and departments to guide and require employees' work. In addition, in life, we should actively go deep into employees, do not engage in specialization, do not put on airs, care about employees' lives and help solve practical difficulties. In a word, the foreman's management consciousness and supervision skills are an important aspect of hotel management quality. In this ordinary and important position, we can't just read the book, but we should keep the relationship between employees and between employees and managers according to the actual situation and build a bridge of understanding, so that we can certainly do a good job in management. The foreman is a small official, but a powerful position. They directly or indirectly manage our employees. They are the most basic managers and the last line of defense for service standards. So it is not easy to be a foreman. Every day we have a pre-shift meeting to check the gfd of employees. Arranging today's work, checking the work of employees, dealing with troublesome guests and so on all keep our foreman busy every day. In the face of these tedious and inevitable tasks, our foreman should learn to manage employees and guests well. It is really "there is a hall above and a kitchen below". A good foreman wants to manage his team well, which is no small project. First of all, as a grass-roots foreman, let everyone in your team feel that their existence is very important, instead of making employees feel that their work is dispensable and fully mobilizing everyone's work enthusiasm. Everyone needs to be valued and respected, which is human nature. Everyone in your team should know what the goal of this team is. This goal can be long-term or a certain stage, but the short-term goal must be achievable and the long-term goal can be ambitious. This is the core of a team. After setting the goal, everyone in the team should participate in the implementation process, pay attention to everyone's opinions and suggestions, and analyze and explain them one by one. As the old saying goes, "A scholar dies for a bosom friend". A team consists of many employees. If you want employees to unite with you, you should make employees your confidants. To understand that employees care about employees, we should start with their life, family and hobbies. Most of our foremen live in the dormitory with their employees, which is their "home". It is the best place to observe employees. You must know his life to understand his character. For example, many of our male employees like to play Warcraft, so you should know something about this game and speak the same language when communicating with employees. For example, for an employee's birthday, you can put a small piece of chocolate under his pillow and attach a card. A simple action will make employees very moved. There are many such examples. Everyone has heard the proverb "Liu Bei prostrated himself on his own children". In Romance of the Three Kingdoms, Cao Cao was about to attack the city, and Liu Bei and his married son led hundreds of thousands of people to evacuate Fancheng and head for Xiangyang. Zhao Yunling was ordered to protect Liu Bei's family and break up with Zhang Fei. March all the way, pursued by Cao Bing, a fierce battle, lost his family in the chaos. Zhao Yun went deep, rescued Dou, hid in his arms, and struggled to escape. When I met Liu Bei, I gave him back to Adou. Liu Bei took it and threw it on the ground, saying, "Give you a good boy, it will hurt one of my generals!" " Zhao Yun quickly picked up Adou and cried, "You can't report it even though the clouds are all over the floor!" Therefore, the folk added another two-part allegorical saying: Liu Bei cast his son and bought people's hearts. We don't judge Liu Bei's character. In this case, it can be seen that Liu Bei is a good leader and Zhao Yun is desperate for Liu Bei. Scientific analysis of employees' ability level is also a skill that a foreman should master. The key to doing a good job is to use the right people. Therefore, it is very necessary to make a scientific analysis of your employees. An excellent employee should examine the following points: first, outstanding learning ability; Second, excellent employees need cohesion; Third, strictly demand their own execution; Fourth, take positive action; Fifth, creativity; Sixth, time allocation; Seventh, expressive force; Eighth, super toughness; Ninth, tolerance; Tenth, good judgment; Eleventh, understanding; Twelfth, the power of thought. If an employee has the above twelve abilities, he is a "super employee" and you can be laid off! The overall level of a team depends on the last employee in your team, which is what we call the "barrel effect", but I believe that every team will have the shortest board and will always have it. We should not give up the shortest board easily, we can only try to make it grow taller slowly, but remember that this board will exist forever. As a qualified foreman, you should pay attention to these employees and make efforts to improve their working ability your focus, not all. Remember, choice is always greater than effort. Introducing competition properly can make your team full of energy. For example, internal competition, appraisal, bottom elimination system and so on. A good foreman should learn to use these means to enhance team vitality. We must not make those employees who do more and do well feel uncomfortable. It is even more difficult to make those "chaotic" enriched teams. A good foreman should learn to praise your employees often. Praise must be made in a big way, and setting an example is what every famous foreman should do. If you criticize too much, it will seriously dampen the enthusiasm of employees. Everyone wants their work to be recognized by the leaders. I often hear some foreman say that the staff "how many times have I taught you, why are you so stupid?" As the saying goes, "Birds of a feather flock together." You call him stupid, you are more stupid than him, and what kind of people bring what kind of soldiers. Appropriate incentives are necessary, and it is also good to kiss up to employees. Being good at discovering the advantages of employees and praising them in time will make your team environment more harmonious and full of sunshine. You should be the creator of happiness, not the one who destroys it. Learning to control your emotions is what every foreman should do. Your mood is directly related to the mood of your team. Every one of us has emotions out of control, and many negative emotions will affect our work and life. We need to control these negative emotions. There are different ways to deal with anger, sadness and anxiety, but there is a universal principle: the best way to deal with strong emotions is to find channels to channel them. Emotional management is a science and an art, which should be properly controlled. Therefore, if you want to be the master of emotions, you must first be aware of your own emotions. You can be aware of other people's emotions, and you can manage your own emotions. In particular, you should always keep fresh to live, face life, face work, face guests and face your employees. "Learn to share" Sharing is a realm. Share your wealth, your experiences and your feelings. I still remember when I was training in Guiyang, my boss told us, "When you make achievements, you should learn to share them with employees.". "Giving" refers to economic giving, legal giving and fearless giving. In Buddhism, "giving" is a very important thing and a realm. As a foreman, you should also learn to share your achievements with employees, because achievements are the credit of your team. At work, you have to share your work experience with employees. This is called "charity". The old concept of "teaching disciples to starve to death" should have been deleted from our minds a long time ago. Because you can't achieve the team goals by yourself. In our daily work, it is the most common job to arrange work for employees. Whether the work is completed or not is the most crucial point. Using the right person is the basis of completing the work. In employing people, we must use those experienced employees, which can be successful or unsuccessful. When arranging work, we should also consider the personality characteristics of employees. For example, when arranging marking staff, we must arrange those employees who are introverted and have endurance. A lively employee is obviously not suitable. When you finish some important work, you must arrange those experienced employees and don't invest too much. I must concentrate on following his work to avoid unnecessary trouble. In some large-scale reception work, we should emphasize the coordination and unity of the team, and don't rely too much on or overemphasize the individual. "Willingness" is an important part of our Jin and Yuan ideas. As a grassroots manager, you must understand this truth. "You should never ask what I can get, but always ask what I can do for you." There is an explanation about giving up in Buddhist teachings: those who give up have nothing to give up and nothing to gain, which is called "giving up". "Shed-up" first came from "Four Seasons from Fan". Buddhism believes that everything is achieved by "giving up". The word "willing" has rich connotations in Chinese. Buddhism believes that giving up is getting, and getting is giving up, just as color is empty and empty is color; Taoism believes that giving up is inaction, and getting is promising. The so-called "doing nothing without doing anything"; Confucian view-giving up evil to gain benevolence, giving up desire to gain holiness; In the eyes of modern people, "giving up" means paying, contributing and investing, and "getting" means achievement, output and recognition. Therefore, "giving up" is a reflection of philosophical thought and an inevitable choice in life. "You should always work harder than your employees." I found that many foreman supervisors will have a "rest" idea after they take up management positions. I still clearly remember that the boss once wrote an article "Don't rest" to correct our working attitude after winning the stage. As a grass-roots manager, your work is not the best, only better! You should have a sense of crisis. If you don't advance, you will retreat. We should do what employees need to do first and do it better. You are a role model for employees. You should be good at learning, learning is a kind of faith. Confucius said, "If you don't do it, you will be introspective." "Clarity" is power. President Liu criticized some of our managers at the morning meeting the other day. It is because ambiguous language such as "probably, like, maybe" is often used when answering leaders' questions. Knowing is knowing, and not knowing is not knowing. Wrong is wrong, right is right. Explain that what is wrong is right? You are ambiguous about your work, and you are even more confused when you follow as an employee. The standards are clear and there can be no "confusion". So "clarity" is a kind of power! Having good work habits is a lifetime treasure. As foremen, we have to face many complicated little things every day. Although small things are not handled properly, they can cause big problems. It takes 2 1 day to form a habit. As foremen, what good habits should we all have? First of all, you should do two things every day: one is to write tomorrow's work plan every night, and the other is to sum up today's work experience. This exercise is our working idea. A clear working idea can make our work more handy. You should hurry up with your work and don't let it get to you. The second is to prioritize things. For example, it is important to exercise and keep healthy, but it is urgent to see a doctor. If you don't exercise to stay healthy, you will always worry about getting sick. For example, fire prevention is an important matter, while fire fighting is an urgent matter. If you don't pay attention to fire prevention, you should always put out the fire. Often urgent things give people a lot of pressure, forcing people to do it quickly. Relatively speaking, important things are not so stressful. Most people do things under pressure. Under pressure, they always feel that they should do urgent things first, and the result is to put out fires everywhere forever and never stop. Many people's work is as busy and painful as a fire brigade, and it is also because they have not done important things well in their work. Finally, it is never too late, that is, "things are getting better every day", that is, every day's work has been completed, every day's work has to be cleaned up and improved every day. This is one of the ways Haier Zhang Ruimin works. The difference between "possible" and "impossible" is that "determination" to achieve the goal (operation management) will inevitably encounter difficulties, and others will certainly encounter the difficulties you have encountered. As a foreman, your duty is to find a solution to the difficulty or ask for help from your superiors. Have the courage to ask the staff. There must be more than one way to solve the problem. "Determination" is also a manifestation of execution. In the process of achieving a goal, a team will have some problems of one kind or another. After encountering difficulties, some people may shrink back or begin to doubt the previously formulated principles and policies. What's more, it violates the team goal! At this time, you should learn to "persist" and let employees know that the continuous achievement of goals lies in "determination". Because you must have the determination to implement the system or business policy, you must have no tolerance at all. Everyone knows the story of Zhuge Liang tearfully beheading Ma Su. In the sixth year of Jian Xing in Shu and Han Dynasties (AD 228), Zhuge Liang launched the Northern Expedition to Cao Wei in order to realize the great cause of reunification. He appointed Zhao Yun and Deng Zhi as suspected soldiers, occupied Ji Gu (now the north of Hanzhong, Shaanxi), personally led 654.38+ ten thousand troops to raid Qishan (now Gansu) held by Wei Jun, and appointed Ma Su as the pioneer to guard the strategic street pavilion (now the northeast of Qin 'an County, Gansu). Before he left, Zhuge Liang repeatedly told Ma Su, "Although the street pavilion is small, it has a great relationship. It is the throat leading to Hanzhong. If we lose the street pavilion, our army will be defeated. " And specifically instructed him to "camp near the water, be careful, and don't make mistakes." After Ma Su arrived at Jieting, he didn't follow Zhuge Liang's instructions, but he was arrogant and despised his enemy. He wants to deploy his army on Jieting Mountain far from the water source. Wang Ping, the deputy commander at that time, said: "The street pavilion has no water source and no route for providing foodstuff. If Wei Jun besieged the street kiosks and cut off the water supply and route for providing foodstuff, the Shu army would be defeated without fighting. Please obey the law and arrange elite soldiers at the edge of mountains and rivers. " Ma Su not only refused to be dissuaded, but confidently said, "Ma Su knows the art of war, which is well known all over the world. Even the Prime Minister sometimes asks me for advice, and you, Wang Ping, grew up in the military career and can't write by hand. What art of war do you know? " Then he proudly said, "It is common sense that military strategists are condescending and unstoppable and reborn after death. I will put my army on the mountain to deter it. This is the secret of victory. " Wang Ping protested again: "It is dangerous to deploy troops like this." When Ma Su saw Wang Ping's refusal, he flew into a rage and said, "The Prime Minister appointed me as a general, and I was in full charge of the command of the troops. If I am defeated, I am willing to resign and behead, and I will never blame you. " Wang Ping said sternly again: "I am responsible for the master, the prime minister, the late master and the people of Shu. Finally, I urge you to follow the instructions of the Prime Minister and dispatch troops according to the mountains and rivers. " Ma Su held his ground and deployed on the mountain. Cao Rui, knowing that Shu and Ma Su would occupy the street pavilion, immediately sent a soldier. Zhang He led troops against the Shu army many times. Zhang He marched straight into the street pavilion and was overjoyed to spy on Ma Su's abandonment of Shuigong Mountain. He immediately sent troops to cut off the water supply, cut off the route for providing foodstuff, besieged Ma Su's department on the mountain, and then marched to Yamakaji. The Shu army was hungry and thirsty, and the army was distracted and chaotic without fighting. Zhang ordered the attack and the Shu army was defeated. Ma Su lost his street pavilion, and the situation changed suddenly, forcing Zhuge Liang to return to Hanzhong. Zhuge Liang summed up the lessons of the defeat in this war and said bitterly: "It is wrong to use Ma Su." For the sake of serious military discipline, Zhuge Liang ordered Ma Su to be dismissed from his post, imprisoned and beheaded in public. System and team goals can't be changed casually, which is related to the interests of everyone in the team. Therefore, when carrying out team goals or implementing various systems, we should have the determination of "Zhuge Liang crying and chopping Ma Su". It is not easy to be a foreman at the grassroots level, just like being a daughter-in-law. There are managers above and employees below. To learn to be a smart "daughter-in-law", we must take good care of our husbands, honor our in-laws and do a good job in housework. Just like Mao Doudou in The Beautiful Times of Daughter-in-law. Pan Meili is too idealistic. Qin Susu is too emotional.