Open summary of government affairs

In order to conscientiously study and implement Comrade Jiang Zemin and Theory of Three Represents, further promote the national tax system to administer taxes according to law and build a clean government, and improve the level of civilization in the national tax system, according to the spirit of the Implementation Opinions of the Municipal Party Committee Office and the Municipal Government Office on Comprehensively Promoting the Openness of Government Affairs in Municipal Organs and Departments and the requirements of the Provincial State Taxation Bureau, our bureau has achieved good results by comprehensively promoting the "eight openness" of civilized taxation. The current work reward is as follows:

I. Guiding ideology

Guided by Comrade Theory of Three Represents of Jiang Zemin, we insist on administering taxes according to law as the soul and lifeline of the national tax work, take administration according to law as the means, take "paying taxes in a civilized way and providing excellent service" as the center, take "serving the people and contributing to society" as the loyal purpose, and take the openness of government affairs as the carrier, and put forward the slogan of "enforcing the law to reassure the party and government and satisfying taxpayers with service", so as to do something tangible for taxpayers with practical measures.

2. Strengthen leadership and do a good job in implementation.

After the documents of the two offices were issued, the party group of the Municipal Bureau attached great importance to it. Party group meetings and bureau office meetings have been held successively to study and implement opinions. The Municipal Bureau set up a leading group to inspect and supervise the work of making government affairs public. Each county (city) State Taxation Bureau and urban sub-bureau has also set up a leading group accordingly, and the main leaders are personally in command to implement the relevant responsible departments. Launch at different levels, define goals, and form an atmosphere in which everyone participates and everyone attaches importance to it. At the same time, in accordance with the requirements of openness in government affairs, we will implement the open content item by item, and strive to make the content reasonable, comprehensive, true, fair, convenient and practical.

Three. The main contents of government affairs publicity

1. Civilized taxation "eight openness"

According to the requirements of openness of government affairs and the actual work of national tax, our bureau implements the "eight openness" of civilized taxation, that is, the openness of tax laws and regulations and the openness of national and local tax laws and regulations; The post responsibility is open, and the tax window post responsibility is open; The tax procedures are open, and the time limit, steps and methods for taxpayers to handle various tax-related affairs are open; The service standard is open, and the service standard of the tax service office is open; Open charging standards, charging standards and basis for open charging items; Penalties for violations should be made public, and the results and basis of tax inspection and punishment for taxpayers should be made public; Open work discipline, open the work discipline and clean government regulations that staff should abide by; Social supervision should be made public, the departments that accept taxpayers' complaints and the telephone number of supervision should be made public, and complaint boxes should be set up. The Municipal Bureau uniformly printed 40,000 copies of Eight Publicity Materials for Civilized Taxation in AA National Tax System and distributed them to taxpayers.

2. Implement the management standards of the Tax Service Office.

The tax service hall is a place provided by the national tax authorities for taxpayers to handle daily tax publicity, and it is a window for taxpayers to test the service quality and efficiency of the national tax authorities. In order to implement the idea of "legal, fair, civilized and efficient" tax management in the new period and realize the requirements of "paying taxes according to law and strictly managing the team", our bureau has formulated seven standards for standardized management of tax service hall, which have all been announced to the public, and the work is summarized as "open summary of government affairs". Namely: implement the service promise, pay taxes publicly and accept supervision; The first inquiry responsibility system is implemented, and taxpayers enter the tax hall and receive the tax first. Tax officials must be responsible for answering taxpayers' questions or giving guidance, and must not shirk their responsibilities under any pretext; Ensure full service, handle tax matters according to regulations, and do not push, drag or press; Set up an information desk or implement a duty officer system to give clear answers and timely treatment to the questions raised by taxpayers who come to pay taxes; Conditional tax service hall should use computer network, multimedia and other technologies to actively develop computer-aided service systems such as electronic bulletin and taxpayer self-inquiry; Keep the tax service hall clean and tidy, all kinds of office facilities and articles are placed neatly and orderly, and the signs on each window are obviously unified. Show the filling styles of various forms, set up necessary service facilities and office supplies to facilitate taxpayers to pay taxes; Set up a column in the tax service hall to announce the photos, positions and numbers of staff members for taxpayers' supervision. At the same time, the code of conduct for the staff of the tax service office was published. That is, strictly abide by the "Several Provisions of People's Republic of China (PRC) and State Taxation Administration of The People's Republic of China on the Integrity and Self-discipline of Tax Officials", firmly establish the concept of serving the people and taxpayers wholeheartedly, and be honest and clean; Insist on dressing for posts, implement listing service, and tax officials should pay attention to tax tolerance and discipline, strictly abide by the dress code, wear service cards, and keep tax tolerance clean and tidy.

Dignified; Adhere to civilized taxation, high quality and high efficiency. Tax officials should be enthusiastic, civilized and polite when serving taxpayers, and finish their work with high quality and efficiency within the specified time; Love and respect their posts, and enforce the law fairly. Tax officials should be dedicated to their posts, pay attention to professional ethics, master tax business knowledge, computer operation skills and the ability to deal with different taxpayers, adhere to the rule of law and enforce the law fairly; Strictly abide by work discipline, go to work on time, and do not leave your post, visit posts, chat and laugh, play or engage in other activities unrelated to work during working hours. In order to enable taxpayers to grasp the national tax process in time and accept the taxpayer's supervision, the tax service offices of the national tax bureaus in the city have made windows such as publicity system and tax guide, and at the same time, the municipal bureau has printed 50,000 copies of the manual "Standardized Service Standards of the Tax Service Office of the National Tax System" and distributed it to taxpayers.

3. Constantly improve and enrich the public content.

In order to promote the openness of government affairs, our bureau has continuously improved and enriched the open content. He has successively compiled the Guide to Preferential Tax Policies, Collection of Tax Policies for Exemption, Refund and Refund of Goods Exported by Production Enterprises, Collection of Golden Tax Project Documents I, Collection of Golden Tax Project Documents II, Collection of Preferential Agricultural Tax Policies and publicity and learning materials for the new tax collection and management law. Export tax rebate is a work with strong policy. Because the export tax rebate index lags behind, some export enterprises don't know enough about it. On the basis of full investigation, the Municipal Bureau issued the Notice on Insisting on Fair and Just Examination and Approval of Export Tax Refund for Enterprises, and formulated four principles: insisting on tax refund according to law, implementing the export tax rebate plan, reporting first, reviewing, and handling export tax refund according to the same proportion. And through the news media release, the "Open Letter to Export Enterprises in the City on Fair and Just Handling Export Tax Refund" was issued, which strengthened the transparency of handling export tax refund and was well received by taxpayers and all walks of life. * * The new tax collection and management law, which was revised and passed at the 2nd 1 meeting in the National People's Congress Standing Committee (NPCSC) on April 28th, came into effect in May of1,and made five major reforms to the original tax collection and management law. Our bureau published propaganda and learning materials in time, and added 12 to the new tax collection and management law for taxpayers.

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