The so-called communication skills refer to people's skills of communicating with others by means of writing, language and body language. Communication skills involve many aspects, such as simplifying the use of language, actively listening, paying attention to feedback, controlling emotions and so on. The following brings you interpersonal communication skills in the workplace, and you are welcome to refer to them!
Interpersonal communication skills in the workplace 1 1, respect others.
If you want to communicate well with others, you must first learn to respect others. To respect colleagues, we must respect their personality, speech, opinions, labor and personal privacy. Only when you have the consciousness of respecting others can the other person feel the respect from you and your workplace relationship will be more harmonious. Much better.
2. Polite language
In the workplace, interpersonal communication emphasizes respect and politeness. When communicating, please use polite expressions, such as: hello, thank you, sorry, sorry, good morning, good night, never mind, wait a moment, goodbye and so on. It is always right to be polite to others.
Step 3 be good at listening
Listening first and then communicating can make the communication between the two sides more effective. Being good at listening requires you to be a patient, sincere and dedicated listener. Don't interrupt or avoid each other with words and eyes when listening.
Step 4 communicate efficiently
The workplace is a place to work and pay attention to interests. Every minute at work is precious, and interpersonal communication should be efficient. Every communication should be purposeful and clear. Don't ramble, spend too much time.
Step 5 be honest with others
People will inevitably get rid of the simplicity and childishness of their school days in society, but we should always be honest with others and not make the workplace treacherous and confusing, so that your interpersonal communication with colleagues can be harmonious.
6, the mouth does not hurt people
Sometimes, words hurt others' hearts like sharp knives, so don't speak ill of them. When you speak, you should respect and be considerate of others. Don't say anything you shouldn't say, don't say bad things, don't tell lies.
Interpersonal communication skills in workplace II. First, learn to control your rebellious emotions.
When people hear opinions different from their own, their instinctive reaction is to resist. Driven by this emotion, it is difficult to clearly analyze the other party's point of view and not listen to anything the other party says. This kind of performance is often in seminars or when you hear criticism from others. People who can't communicate with others often jump up and refute as soon as others finish their opinions, and their words are fierce.
Such people give onlookers the impression that they are not good at controlling their emotions, opinionated, not good at listening to others, conceited, and may be smart and capable, but they will make people feel afraid of contact.
When I deal with such a problem, the first thing is to adjust my emotions, stabilize for a few minutes, and calm my rebellious psychology. Then listen to other people's opinions with peace of mind. After hearing other opinions, I will listen carefully first. What's the difference between his and mine? What's wrong with his idea? What kind of negative consequences will there be according to his idea? Does he have a plan? He said my shortcomings, do I really exist? Is there a misunderstanding? If it's a misunderstanding, how can I explain it? I usually thank the other person for pointing out my shortcomings. I will say, "thank you for your honesty, because I have many shortcomings that I can't see. I need someone to help me correct them and let me know how to correct them in the future." If I need to explain the misunderstanding, I will explain it clearly in the shortest time.
Second, learn to look at the advantages of others objectively and look at your own shortcomings objectively.
Everyone has a conceited heart. I am no exception. This kind of psychological performance lies in saying that others are "wrong" behind others' backs, and everyone feels that in some way, the person being said is not as good as himself.
In the workplace, when this phenomenon is most likely to occur, some people are promoted, some people are rewarded, and some people make public. At this time, people's jealousy, inferiority and conceit will stimulate people's desire for revenge, which is manifested in saying "bad words" about this person to alleviate their unbalanced mentality. And when you say it, you should clearly realize that you are jealous, which means you are not as good as others. You may think that your place is better than others, why not you? The easiest thing for many people to balance themselves is that they can kiss up. Remember, when you use this sentence to comment on others, it means that you admit at least two shortcomings of yourself: first, you won't communicate with leaders; The second is jealousy. If you spread such feelings to your colleagues, then you are in danger. Because you don't know when these words will reach the other person's ear or the boss's ear, then your career promotion will stop forever.
Therefore, people in the workplace should learn to correctly balance their bad mentality. That is to learn to look at the advantages of others objectively. For example, people who are promoted "flatter", you have to admit that it is a kind of ability of others, a kind of ability to survive in the workplace. If you can do it yourself, then work hard. Don't be jealous if you can't do it yourself. Then treat yourself like this, so that you can't get promoted. You should be convinced. I understand the truth of being a man in the workplace, which has the same meaning as the propaganda slogan of Project Runway: all talk and no practice is an idiot. Practice alone, that's the trick. Talking and practicing is the real trick.
Third, we should learn the skills to refute other people's views.
This is very common in the workplace. What I do is, I never refute it directly. I always ask questions for him to answer. Of course, only if I listen to his plan carefully. I will listen with a critical attitude when listening, that is, to find loopholes in the other party's plan. Then write down my question. When he's finished, I'll ask questions one by one. If the other party can have good answers and solutions. Then I'll take it orally. If he hasn't thought it over, I'll put forward my plan. The way to refute others is not to directly tell others that you are wrong. Let him say it by asking questions, because he is wrong; Or find evidence to tell each other what is wrong.
Fourth, learn to respect others, no matter what position this person holds in the company.
If you want to work happily in the workplace, you must get along well with anyone. Know how to respect anyone. From aunts and receptionists in charge of health to colleagues in various departments.
If I saw my aunt cleaning my office when I went to the office, I would help her and thank her. My secretary saw me treat my aunt like this, and she treated my aunt like this. On the contrary, I saw the young secretaries of other managers rudely greeting their aunts to do this and that. I think these young people really can't be human. As a result, my aunt loves to clean my office, and the flowers in my office change the most frequently. This is the result of mutual respect. Similarly, I respect my colleagues in any department. When I go for reimbursement, I always understand and thank them for their work. I always try to sit and eat with everyone at noon, talking and laughing. When I go to the production department to urge delivery, I always use a particularly understanding and considerate attitude of gratitude. They all feel sorry for not delivering the goods to me right away. I will thank anyone for any little thing. Because I know that even their work, if you value and respect their work, they will respect yours. Because everyone has needs that others think are important. So the message I want to convey to them is that they are very important to me. Their job is not only to perform their duties, but also to give me great personal support and help. To this end, I admire and respect them, and we can be friends.
In fact, respect for anyone, not for anyone, but for their own cultivation. However, when you do this consciously, others can actually see it.
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