12345 citizen service hotline serves the citizens' government affairs. In order to facilitate citizens' memory, all provinces and cities in China have adopted the combination of service hotlines and access to 12345, and then transfer them to the convenience hotlines of relevant departments through the hotline center 12345 according to specific conditions. The hotline 12345 was warmly welcomed by the masses, and many problems were solved through 12345 consultation and complaint. 123456 the main work of the mayor's hotline is:

1. Consulting policies and regulations on the responsibilities, procedures, administrative examination and approval, administrative acceptance and investment attraction of government departments and staff; What materials do I need to apply for a certificate and license? Call the mayor's hotline 12345. There is a manual customer service to solve the problem. If there are any changes in the policies promulgated by the state combined with the situation in this city, you can call for advice.

Two, opinions and suggestions on the city's reform and opening up, economic construction, urban construction and management; For the problems existing in this city, you can call the telephone hotline 12345 to make complaints and suggestions. For example, building houses by developers at night seriously interferes with citizens' lives, and noise pollution can be complained by calling 12345. Urban traffic chaos and environmental pollution caused by open-air barbecue can be reported to the urban management department.

Three, labor security, medical services, education, safety and other social life needs to be solved by the government; For social insurance issues, such as how to reimburse maternity, how to reimburse medical care, and how to register unemployment, you can call 12345 to transfer to the Human Resources and Social Security Bureau, or you can consult 12345 to transfer to the housing provident fund management center for settlement.

4. The needs that need to be solved by the government in the production, operation and development environment of enterprises; You can consult 12345 to transfer issues such as mass entrepreneurship, supporting policies for innovation and entrepreneurship, talent introduction, and tax concessions to the Science and Technology Bureau and the Development and Reform Commission. For urban environmental pollution, you can call 12345 to the Environmental Protection Bureau.

5. Criticism and complaints against government departments and their staff; If people in government departments are inefficient and have poor service attitude, they can complain to 12345, which can solve the problem of deliberately not solving or consulting problems. Now the hotline 12345 can listen to people's voices and solve their practical problems.