By telephone, the first impression we gave the caller was that we are a high-grade, professional, quality, enthusiastic, polite, enthusiastic and cordial beauty salon. The following is my collection, I hope it will help you.

: Answering telephone requests

1, * * * rang twice and then quickly picked up the phone.

Pay attention to the expression

Adjust your expression, show your mouth, and your smile can be transmitted by phone. Use polite expressions, such as "thank you" and "what can I do for you?" "You're welcome."

Sweet voice, soft tone and clear articulation.

Pay attention to the sound

Speak clearly, face the microphone and pronounce accurately. When talking on the phone, you should not shout or whisper, but make a sweet and magnetic sound with your abdomen. Charming voice can improve your success rate.

Hold the receiver in your left hand and a pen and paper in your right hand, and record the contents of the call in time * * * If you make an appointment for nursing, write it down on the appointment form immediately.

Note: written records are required when communicating with customers by telephone. When writing, the microphone is usually clamped on the shoulder, so that the mobile phone can easily fall off and make a harsh sound, which brings discomfort to customers. In order to eliminate this bad phenomenon, you should hold the receiver with your left hand and write or operate the computer with your right hand, so that you can communicate with customers easily.

Keep the right posture.

Always keep the correct sitting posture when answering the phone. Under normal circumstances, when a person's body sinks slightly and the abdomen is oppressed, it is easy to cause the voice of the abdomen not to come out; Most people talk with their chests, which makes them thirsty. If you use the voice of Dantian, it can make the voice magnetic without hurting your throat. So keep sitting posture, especially don't lie on the edge of the table, which can make the sound natural, smooth and beautiful. In addition, smiling can also make the caller feel your pleasure.

Key points of repeated calls

Before answering the phone, don't forget to repeat the main points of the call to prevent misunderstanding caused by recording errors or deviations and make the whole work more efficient. For example, check and proofread information such as time, place, * * *, area code, etc. to avoid mistakes as much as possible.

Thank you finally.

The last thank you is also the basic etiquette. Guests are guests, and customers are the most important. Don't think you can ignore telephone customers because they don't face them directly. Be sure to say thank you, such as "OK, thanks for calling".

Let the customer take the line first.

We are a service industry. In the process of making and answering the phone, we should remember to let the customer answer the line first. Because once you hang up first, the other party will definitely hear a "click", which will make the customer feel very uncomfortable. Therefore, at the end of the call, you should politely ask the customer to answer the phone first, and then the whole phone call will be successfully completed.

Attention, if the person you are looking for is not in, please inform the other party that the person you are looking for is not in first, and you can help convey it if necessary; Don't ask the other party what's the matter first, and then tell the other party that the person you are looking for is not in, so as not to make people feel that the designated receiver is deliberately avoiding answering the phone.

Understand the purpose of the caller. If it's a complaint call, listen carefully to the recording and help them find someone who can help, but you can't directly transfer the call to the company leader.

If it is a general sales call, please also make a detailed record and pass the record to the leader together. Don't blindly refuse, maybe the other party's information is exactly what the leader is looking for.

If the caller dials the wrong number, you must say, "Excuse me, have you dialed the wrong number?" ? This is XXX beauty salon. If necessary, you can also tell the caller, "The number here is XXXXX".

Call to make an appointment

Good morning/noon/afternoon/evening! XXX beauty salon, glad to serve you!

Hello, I want to go and have a facial this afternoon.

May I have your name and card number?

Wang *

Ok, Miss Wang, your card number is * *. What time did you come in the afternoon and what did you do?

Come to lose weight around two o'clock in the afternoon. * * * If the customer doesn't know what project to do, tell the customer to come fifteen minutes in advance, and your exclusive consultant will arrange it for you.

Ok, I have made a reservation for you. Your appointment is at 2 pm. Welcome to come on time. If you can't come on time because of other things, please remember to call 2 hours in advance, because our room, beauty technicians and instruments have been preparing, arranging and waiting for you since the first 2 hours of your care. If you can't come on time and don't call us, we will think that you have operated the nursing.

Thank you for calling, waiting for you!

Goodbye!

:***

Good morning/noon/afternoon/evening! XXX beauty salon, glad to serve you!

Is this XXX beauty salon?

Yes, this is XXX beauty salon. Can I help you?

Do you do XXX here?

I'll tell you about our hospital's projects, including face, body, beauty, wrinkle removal, weight loss, breast enhancement, fitness, nutrition, makeup, manicure and so on. I'm glad to hear from you. We also have the XXX project you consulted. I hope you'd better come to our hospital at your convenience, and our exclusive consultant will do professional consultation and understanding for you. We can tailor the package and course of treatment for you. Come and have a cup of tea and have a look. It doesn't matter if you don't think it's appropriate to do it here. Where are you now? Let me introduce you to the route of driving or taking the bus.

Our address here is: XXXXX. If you drive or take a taxi, please tell me what road and what road intersection. How long will it take if I take XXXXX bus?

When do you think you will come? I will arrange a beauty consultant for you in advance.

Ok, miss x, XXX beauty salon is looking forward to your arrival.

Thank you for calling, thank you! Goodbye!

* * * Note, try not to quote on the phone. If the customer must have a long telephone consultation, it will be transferred to the rotating consultant, who will answer the consultation. Regarding the price, please tell us that different members have different prices * * *