Last quarter, under the guidance and strong support of the company's leaders, according to the company's work requirements and in line with your satisfaction, it was our eternal pursuit of property services. The company's business philosophy is people-oriented, customer first, honesty first, quality first, surpassing the level, creating benefits, establishing a brand as the company's development goal, service first and customer first for every employee. Through the joint efforts of all staff in the department, a series of high-quality services have been carried out, and the work in the fourth quarter is briefly summarized here. Summarize the experience and lessons, find out the shortcomings and lay a good foundation for the work in the third quarter.
I. Personnel management
After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel.
At present, there are 0/4 employees/kloc-0, and 9 people have left and transferred this year, including 8 people who have left their jobs and transferred from the reservoir area/kloc-0.
Second, training.
Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.
On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust.
We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.
After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.
Third, the cleaning work mode
Under the guidance of the leaders of the group company, unmanned cleaning and natural cleaning have achieved good results.
On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while carrying out unmanned cleaning, the frequency of cleaning inspection and cleaning has been strengthened. The existing staff is equipped with a cleaner, which can basically solve the health problem at any time within 30 minutes, but during the peak period. It often happens that the cleaner 1 hour can't enter the men's bathroom, which leads to the dirty bathroom.
In the aspect of natural color cleaning, the cleaning frequency has been strengthened, from the original fixed planned cleaning to cleaning at any time. When dirty things are found, they should be cleaned immediately to restore the original natural color. The effect is very good, but the cleaning cost has increased. In recent years, due to the construction of the second floor and municipal roads, the overall environment is dusty. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction, it will be thoroughly cleaned to meet the hygiene standards. In order to ensure that the elevator carpet hygiene meets the standard requirements, vacuum every 20 minutes.
Fourth, the completion of the clean-up work
(1) Complete the establishment of cleaning staff and timely correction of working mode.
(2) Complete the daily sanitary maintenance of the public areas of the building.
(3) Complete the land reclamation of the newly settled floor.
(4) Complete the stone crystal hardening treatment and carpet maintenance of the building.
(5) Complete the removal of construction waste.
(6) Finish the second cleaning of the external wall of the building.
(7) Complete the peripheral ground scouring work.
Summary of Property Work in the Fourth Quarter of 20xx xx Property Company closely focuses on the overall deployment of the superior company, takes the "three basics" construction as an opportunity, constantly strives for reform, realizes the leap-forward development of management, actively standardizes internal management, pays close attention to safety services, and carries out all work in a down-to-earth manner in accordance with the spirit of instructions from the superior company, thus maintaining a good situation of healthy, stable and harmonious development.
Main work in the first and fourth quarters
(A) do a good job in the "three basics" work and lay a solid foundation for enterprise development.
According to the work arrangement and requirements of the superior company, A Property Company regards the "three basics" work as the strategic task of building a harmonious enterprise, takes the "three basics" work as the general starting point, accurately finds out the problems, makes clear the solutions, pays close attention to implementation, improves the quality of personnel, strengthens the style construction, ensures the stability and harmony of the team, and ensures the sustainable and scientific development of the company. In the third quarter, focus on "improving people's basic quality", vigorously carry out the "three basics" work and highlight team spirit education; Highlight the improvement of employees' quality; Highlight the propaganda of ideological and political work of party building. First, conscientiously implement the spirit of the meeting of leading cadres of the study group company, set up a leading group for three basic work, and set up three promotion groups for grass-roots construction, basic work and basic quality. Based on the comprehensive analysis of the present situation of the company's property service, the detailed implementation plan of the three basics work and the overall arrangement schedule are formulated. Second, the grass-roots units have carried out the activities of "learning the spirit, finding the gap, determining measures and improving the level" in the three basic work. The party branch called for watching the propaganda film on the theme of "three basics" construction, and the department organized employees to study hard.
It takes nearly a month to find the gap, dig deep and analyze the problems, and propose solutions from the bottom up in the whole company. The third is to organize a special meeting on the "three basics" work, and the leading group will go deep into the grass-roots site to carry out the post responsibility system inspection activities with "clear responsibilities, perfect system, orderly management, well-trained, efficient work and strong supervision" as the main line, so as to find out the current situation at the grass-roots level and help solve problems. Fourth, the company advocates and encourages the development of distinctive advanced practices. Internally, form a weekly work meeting system to convey the spirit of instructions from superiors in time; Archives classified management, maintained by part-time archivists; Re-examine the job responsibilities and work contents, and supplement and improve the system norms; Managers analyze the key points and difficulties of work and sort out the crux of basic management; Commend and publicize outstanding figures and typical deeds emerging in grassroots work, and so on. The company focuses on sorting out the highlights of the "three basics" work and spreads the good experience of grassroots units throughout the company by way of case review. Fifth, strengthen the construction of grass-roots teams, carry out the activities of "five types and five good teams" in depth, guide employees to "learn by practice and lead by example", intuitively understand the application of visual management in production safety, and effectively promote the company's HSE management system. Organize some management backbones to visit and study in a certain place, learn safety experience sharing with great reference, learn standardized post operation procedures, observe advanced production operation procedures, and achieve the purpose of rapidly upgrading skills. Colorful learning and training activities provide employees with more learning opportunities, enhance their consciousness of finding gaps, and clarify the direction of future work while learning experience.
(two) to do detailed supervision and inspection activities, improve the level of service management.
In order to strengthen employees' sense of responsibility and improve the overall service quality, in the third quarter, the company stepped up inspections, strictly supervised on-the-job personnel, etiquette norms, housekeeping management, operational procedures, and the implementation of responsibilities, and ensured the standardization and unification of service standards. First, through the way of "listening, checking, watching, speaking and asking", supervise and inspect the actual work of the employees on the site of each property. "Listening" means listening to the daily work contents and suggestions of employees in various positions; "Check" is to check whether the on-site system specification of each property is perfect, whether the file records are complete, whether the service behavior is standardized, and whether the work quality is up to standard; "Look" is to check the working environment, employees' mental outlook and working state, to ensure that the house is clean and tidy and the work enthusiasm is high; "Speaking" means putting forward unified standard management requirements for the person in charge of the site, conducting practical job skills training on a regular basis, and explaining job allocation, specific responsibilities, division of labor, safety precautions, etc. For grassroots employees; "Asking" is to check and inquire about employees' job responsibilities and work skills, understand employees' understanding, adjust and improve system norms, gradually form an effective mechanism of "managing power, doing things according to the system and managing people with the system", and build an institutional system with scientific content, strict procedures, complete facilities and effective use to improve business level. Second, the company irregularly organizes joint spot checks on the security work on duty on weekends and holidays, which improves the enthusiasm of security work and realizes a benign work system of "everyone is on duty and each post has a job". Through supervision and inspection, the existing problems were found in time, and the work flow was sorted out, which put an end to the phenomenon of "dirty, chaotic and poor" working environment, unclear post rotation duty time, irregular record filling and imperfect system. Through supervision, conversation, communication and other ways to cultivate employees' work consciousness and initiative, improve work efficiency and overall quality of employees, and ensure service quality.
(3) Do a good job in fire safety management to ensure the stable operation of the enterprise.
In the fourth quarter, with "improving employees' safety quality and strengthening safety awareness" as the breakthrough point, and focusing on safety education, various forms of safety service publicity and education were solidly carried out. First, increase publicity, education and training. All departments hold safety meetings, popularize fire safety knowledge, conscientiously implement fire safety laws and regulations and safety operation procedures, and enhance fire safety awareness and self-prevention and self-help ability. Department heads carefully analyze the ideological trends of employees, carry forward the management concept of "always paying attention to fire safety", and carry out different forms of safety ideological education such as encouraging mobilization, commending and encouraging, and communicating with each other in combination with their own work practice to promote the integration of enterprise safety culture. The second is to do a good job in fire safety inspection. Strengthen the safety inspection of fire, electricity, fire-fighting equipment and fire exits in key parts such as office buildings, computer rooms, warehouses and canteens that provide security services, and intensify the investigation of fire hazards in key links to eliminate fire hazards in the bud. The third is to do a good job in the investigation and management of hidden dangers. Check the hidden dangers of fire fighting equipment, facilities, fire fighting equipment, vehicles and circuits once a month. When problems are found, effective measures will be taken for rectification to ensure the smooth progress of daily work. Fourth, regularly organize various forms of safety supervision and inspection and special inspection. All departments regularly organize joint safety inspections and conduct self-examination and spot checks on key and difficult points. Combined with climate disasters such as heavy precipitation weather, high temperature weather and typhoon in the third quarter, we will strengthen preventive measures and attach importance to the continuous development of inspections during holidays. The fifth is to establish a long-term mechanism for safety rectification. Implement the mode of "investigation, rectification and exploration", constantly improve and perfect the safety management system, and ensure the healthy and stable development of enterprises.
(4) Strengthen study and training to improve the comprehensive ability of personnel.
In the fourth quarter, various training forms were adopted to create a strong learning atmosphere for enterprises. First, pay attention to strengthening employees' on-the-job education, and adopt a combination of company-level centralized training and departmental self-selected learning, with learning as the key link. The company continues to organize new employees to participate in pre-job training in batches, and strive to improve the overall quality. The department insists on weekly skills training and on-the-job training activities, and insists on learning "five haves", that is, learning time, reading materials, learning discipline, learning experience and discussion records, and gradually improves the quality of the team through learning. The second is to make rational use of training funds and make plans to provide opportunities for employees with room for improvement to study and practice abroad. In mid-September, the Engineering Department sent two employees to Beijing to attend the course of weak current system integrators in intelligent buildings to improve their professional skills. Third, pay attention to the quality education and training of managers and improve the level of decision-making and management. Actively respond to the call of the superior company, organize key personnel to participate in the lecture hall of HSE system promotion business training and EAP training of xx company, and improve the professional ability and psychological quality of managers. Through training practice, the company has continuously strengthened the construction of training institutions, integrated industry training resources, optimized the training faculty, innovated training means and methods, and improved the comprehensive ability of personnel.
(5) Strengthen project management to ensure the safe operation of equipment and facilities.
In the fourth quarter, engineers accurately grasp the key time nodes of seasonal change and task increase, and strengthen the maintenance of equipment and facilities. First, regularly or irregularly inspect the office buildings under the jurisdiction of the company for hidden dangers of fire protection, air conditioning, water supply and drainage, power supply and other systems every month, and increase the inspection frequency, and supervise the phenomena such as breakage, failure and security loopholes and deal with them in time. Track and monitor the inspection of key parts and the monitoring of high-risk equipment and facilities, and fill in the equipment operation records, inspection records and other files in detail. The second is to organize personnel to thoroughly clean the computer room, equipment room, safe passage, roof and other parts, and it is strictly forbidden to store inflammable and explosive articles; Set the post of the person in charge of the water boiler and equipment room, and implement the safety responsibility. The third is to strengthen the supervision of the construction of outsourcing units and strictly prohibit illegal operations. Fourth, strengthen the management of basic data, classify and place inspection and maintenance files, and improve the project operation management process and system.
Second, the existing problems
In the fourth quarter, through our active efforts, we made some achievements, but we also clearly realized that while the company was developing rapidly, some problems and deficiencies were exposed, mainly in the following aspects:
(A) refined management ability is not strong.
Managers lack a deep understanding of refined management concepts and working methods, and refined management concepts are not strong enough. Some work is not accurate, the division of labor is not clear, the work measures are not specific enough, the working methods are relatively simple, and some work belongs to extensive management mode.
(2) Limited thinking and lack of innovative spirit.
Too stable in work, lack of reform courage, lack of innovation spirit, only satisfied with the idea of "not taking steps every day and not making great achievements every year".
(3) The reserve of high-quality talents is insufficient.
In recent years, the shortage of high-quality talents has become a major problem for enterprises to make great strides. The main reason for this problem is the low level of basic knowledge and limited working ability of on-the-job personnel, so introducing and cultivating high-level compound talents has become the bottleneck of the company's development.
(d) It is more difficult to expand business.
At present, the situation of in-depth analysis of the property industry market and business development is very severe, and the space for expansion is getting smaller and smaller. We should bravely face difficulties, actively respond to challenges and develop more property services that meet market demand. Under the macro situation, this has become the only way for enterprises to diversify their business risks and survive.
Three. Work arrangement for the next quarter
In the next quarter, the company will focus on the words "increasing revenue and reducing expenditure, increasing revenue and reducing expenditure, and strict management" to ensure the completion of the annual business tasks.
(1) Vigorously explore the market and increase income through multiple channels.
On the premise of clear development ideas, we should increase efforts to expand the market and tap the internal potential. We will continue to put the development of new sites in an important position, strive to broaden the market, open up new positions, expand property services, and strive to increase operating income. On the basis of ensuring the original service items on the property site, we will continue to undertake various service items such as engineering maintenance, fire-fighting equipment debugging and inspection, greening, flower rental, canteen management, etc. , gradually improve the qualification, enhance the ability to undertake the project, and ensure the investment income. It is necessary to seize the opportunity of bidding for property service management of newly-built office buildings, increase research efforts, establish supporting investment and negotiate management methods for new projects, designate special personnel to be responsible, improve the winning rate of projects, strive for more market share, broaden income-increasing channels and improve economic benefits.
(two) to further promote the "three basics" work, and effectively improve the quality of service.
In the fourth quarter, we should strengthen the "three basics" work with the main content of "grasping the grassroots, laying the foundation and practicing the basic skills", earnestly enhance the awareness of service development, enhance the sense of responsibility and improve the execution. Only by deepening the understanding of the importance of the "three basics" work, strengthening the awareness of opportunities, properly solving the relationship between the "three basics" work and doing a good job in various businesses, and truly combining them organically can we achieve a promising development. We should pay attention to both hardware and software, and strive to build hardware and software, especially software. Every employee should strive to improve his professional quality and service level by practicing basic skills.
(3) Strengthen winter operation management to ensure safe winter.
The cold-proof work of each office building should be based on the actual situation on site, the actual effect, the principle of "prevention first, proper measures, highlighting key points and giving consideration to the whole", do a good job in cold-proof and thermal insulation preparation, resolutely overcome careless and irresponsible thoughts, and implement the work of ensuring the normal operation of equipment and safe winter. First, do a solid job in the basic work of cold protection and heat preservation. According to the distribution of system equipment and pipelines, some hidden openings of new fans are blocked to achieve the best thermal insulation effect; Regular maintenance of hot air curtain, air conditioning unit and heating system valves; Do a good job of water drainage in the water supply system of air conditioning cooling tower in advance. The second is to effectively solve the low temperature problem in some areas. Before heating is put into operation in winter, clean the plate heat exchanger of substation system and drain the water in the spray pipeline; After heating operation, scientifically control the operation time and parameters of the equipment in combination with the outdoor temperature in the morning, middle and evening; Adjust the air conditioning system and heating system, control the circulating flow of heating system in some areas, ensure economic operation and reduce equipment loss. The third is to strengthen inspections to prevent freezing and blocking. Improve the post inspection process, strengthen the cooperation consciousness of maintenance, weak current, fire fighting and other teams, strengthen the patrol inspection and temperature measurement in key areas, and handle the low-temperature areas in time when they are found to ensure that winter protection measures are in place.
(D) Advocate the wind of learning and research, and build a learning enterprise.
Effectively strengthen the construction of management team, insist on grasping the team, leading the team and promoting the work, build a learning management team, strengthen the supervision and assessment of learning effect, and urge managers to take the initiative to learn, so that learning can be truly implemented and achieved practical results. Select outstanding grass-roots personnel with progressive thinking, capable work, excellent work style and deep trust and support from employees to management positions, and optimize the allocation of human resources. In terms of training, we will continue to increase staff training, pay attention to on-the-job training and exercise, and improve skills and work efficiency.
In the fourth quarter, the business situation was tense and the task was heavy. Only by strengthening the implementation of responsibilities, doing a good job in "basic work at the grass-roots level", comprehensively promoting the process of service standardization and improving the level of enterprise property services can we ensure safe and stable operation and lay a good foundation for achieving the annual business objectives. Therefore, we will actively seek new methods and strategies, boldly innovate and reform in our work, straighten out our work ideas, clarify our development direction, and realize leap-forward development.
Summary of property work in the fourth quarter 3 In the fourth quarter of this year, under the correct leadership of the company, with the strong support of all owners and the joint efforts of all employees, all the work of xx Garden Management Office was carried out smoothly and orderly. The work in the third quarter is briefly summarized as follows:
I. Work Contents in Section 2
In the second quarter, we mainly focused on creating "excellent cities" and "safe and civilized communities", and mainly did the following work:
(1) painted the balcony of the residents' home, which made the community look brand-new.
(2) An electronic entrance guard system is installed at the entrance and exit of the residential area, which strengthens the intelligent management of the residential area and further ensures the safety of the residential area.
(3) With the strong support of the company, we signed a communication signal coverage contract with Guangdong Mobile Communication Company, which will soon solve the problem of weak mobile phone signal.
(4) All mechanical and electrical equipment in the residential area shall be repaired and maintained, and all fire alarm systems shall be mainly repaired and debugged.
(5) The maintenance of public facilities was carried out: the ventilation problem of the machine room was solved, and exhaust fans were installed in the power distribution room and the water pump room.
(6) In view of the fact that some owners' mailboxes in the community found someone distributing xx publicity materials, they cooperated with the police station, neighborhood committee and subdistrict office to investigate and arrested xx criminals.
(7) With the strong support of the company leaders, we declared the safety and civilized demonstration community in xx, and received the leaders of the politics and law committee, the comprehensive management office and the police station in xx District to inspect the establishment of the safety and civilized community demonstration unit in our community, which gave positive affirmation to the establishment of the community, and other preparatory work has been basically completed.
(8) Carry out community cultural activities, organize nearly 100 elderly people in the community to take a one-day tour of xx, and let the old people have a happy Double Ninth Festival.
Second, in terms of operation.
The total monthly operating income of xx Garden (1-9) is RMB X, of which the management fee income is RMB X, the average monthly income is about RMB X, and the collection rate is above x%.
The total monthly income of the parking lot is X yuan, and the average monthly income is X yuan. The total monthly operating income of the club is X yuan, and the average monthly income is X yuan.
The total planned expenditure this year is X yuan, and the actual expenditure is X yuan. The main reasons for the loss are:
The problem of taking over building xx 1.2 and education kindergarten has not been solved, and the management fee has not been received for the sold parking lot.
2. This year, due to the work of "creating excellence" and "creating a safe and civilized community", some facilities have been improved and transformed.
Last year's business plan did not include the expenses of the industry Committee.