Anyone who has bought something in JD.COM must know that when you call the customer service in JD.COM to complain, you will always be rejected for various reasons, prevaricated and often delayed. In addition to calling 123 15, you can also keep all valid information such as screenshots+recordings+express bills, and then go online to open the website of Beijing Administration for Industry and Commerce and complain to the Administration for Industry and Commerce about JD.COM.

If it's a complaint about logistics, you can look at the courier company that sent you the parcel first. Although the express delivery used by JD.COM platform merchants is mostly Jingdong Express, many third-party merchants choose to use other express delivery. If it is Jingdong Express, you can directly enter Jingdong Logistics official website and call the customer service hotline to make a complaint.

Jingdong logistics

Jingdong Express is one of the services of Jingdong Logistics and has the largest logistics infrastructure in the domestic e-commerce field. To provide customers with high-quality parcel delivery service with temperature. Provide a variety of aging product selection and personalized value-added services, which are more professional and diverse, provide users with a more intimate experience, and have special value-added services such as instant delivery, express delivery and express delivery.

Jingdong Express's logistics and distribution service: FBP mode: JD.COM is fully responsible for procurement and sales; LBP mode: goods do not need to be put into storage. After the user places an order, the third-party seller delivers the goods to the sorting center in JD.COM, and JD.COM issues an invoice; SOPL: Goods don't need to be put into storage. After the user places an order, the third-party seller delivers the goods to the sorting center in JD.COM, but the merchant issues an invoice; SOP: Merchants deliver goods directly to consumers and issue invoices.