Summary of work in veterinary drug store 1

Salesman is one of the cores of a pharmacy. The quality of a pharmacy depends largely on the way salespeople work. Most pharmacies are repeat customers. Saleswomen should be doctors for minor illnesses, consultants for serious illnesses, and give patients a sense of security. The salesgirl in a drugstore is not joking. She wants to earn money while treating diseases. This is the position of art salesman. It seems ordinary, but it is not easy to do this job well. There is also the need to remember more drug names.

During the trial, I learned a lot about drugs and summarized some things that I think are more important. Important things should be done first to ensure the quality of work and improve work efficiency. Speaking of work, I usually go to the store about 10 minutes in advance to sort out my mood and prepare for the day's work. When I see customers, I will smile and say, hello, sir (or other)! Similar polite expressions, such as "I'm sorry", every customer has a certain demand when he walks into a pharmacy, so the clerk should know the customer's real purchase motivation as soon as possible before recommending the most suitable medicine to the customer.

Observation+exploration+consultation+listening = fully understand the needs of customers. Every customer walks into a pharmacy with a certain demand, so the pharmacy assistant should know the real purchase motivation of the customer as soon as possible, and then recommend the most suitable medicine to him. So, how can we know the customer's purchase demand? By carefully observing customers' actions and expressions, we can gain insight into their needs and find clues about customers' purchase intentions.

1, observe the action. Whether the customer is in a hurry, whether to rush into the pharmacy to find medicine or just stroll around; Pick up a medicine three times and five times, or look back many times. By observing the customer's behavior, the clerk can see through their psychology.

2. Observe the expression. When receiving the medicine handed by the clerk, did the customer show interest, smile, or show disappointment and frustration? When the clerk introduced the medicine to him, was he listening carefully or absent-minded? If both cases are the former, it means that customers are basically satisfied with the drugs; If both cases are the latter, it means that the medicine is not to the taste of customers at all.

A shop assistant should never judge a book by its appearance. People who dress simply may spend a lot of money on expensive drugs; Well-dressed people may buy the cheapest cold medicine. Therefore, shop assistants should not treat customers with subjective feelings, but should respect their wishes. When we explore and recommend customers' needs and requirements by asking questions directly, we often find that customers will resist rather than tell them frankly. Therefore, the principle of asking questions must be skillful and ingenious, so as not to hurt the feelings of customers. The clerk can politely ask the customer a few carefully selected questions, plus skillfully introduce the medicine, praise the customer, and guide the customer to fully express his true thoughts. There are three principles to follow when asking questions:

1, do not ask unilaterally. Inexperienced pharmacy salespeople often make a mistake, that is, asking customers too many irrelevant questions or asking them one after another, so that customers have a bad feeling of being investigated, and thus they are disgusted with pharmacy salespeople and refuse to tell the truth.

2, ask medicine tips alternately. Because drug tips and inquiries are like two wheels on a bicycle, * * * push the sales work together, and the clerk can grope bit by bit in this way, which will surely grasp the real needs of customers.

3. Ask step by step. The clerk can start with simple questions, such as, who are you buying this medicine for? Still want to buy bottled or boxed? Then through the customer's expression and answer, observe and judge whether it is necessary to ask some in-depth questions selectively. Just like the above example, the clerk can gradually narrow down from the general discussion to the core of the purchase. When asking sensitive questions, he can look away a little and easily observe the performance and reaction of customers.

Summary of veterinary drug warehouse work II

On, I was honored to join * * Pharmaceutical Co., Ltd. and was fortunate to be an intern in the company. Looking back on my internship in the past six months, I have gained a lot. I would like to express my heartfelt thanks to Roger, the manager, and other seniors. It is because of your support, care and help that I have finished my work well. At the same time, I would like to thank * * Pharmaceutical Co., Ltd. for giving me an opportunity to show and improve myself. Through this period of work and study, my thoughts and professional skills have been greatly improved, which are summarized as follows:

I. Gain and understanding

For me who is about to graduate, working as a pharmaceutical assistant is both an opportunity and a challenge. Fortunately, I became a member of the company and worked as an intern in the head office for a month. For the first half of the month, I felt very uncomfortable. Thanks to the care and encouragement of the store manager and master, I can study the company system seriously and improve my professional level and service concept in time, mainly learning the classification, use and dosage of drugs. As an intern who has just engaged in the pharmaceutical industry, I have accumulated knowledge through the words and deeds of my predecessors, and at the same time I have exercised my patience in my work, realizing that it is extremely important to be serious, careful and responsible in my work, do a good job in every business and serve every customer well.

During my internship, I realized that my knowledge, ability and experience were very lacking, so I never dared to take it lightly at work, and I always insisted on asking questions if I didn't understand. Pharmacy assistant is a comprehensive occupation, which is very training. Do cleaning, writing, communicating with customers and auditing every day. Although boring, I like it. I feel that I have really become a medical worker and I am very proud to provide quality services to many patients.

Second, the existing shortcomings and the direction of efforts

The internship in the past six months has been fruitful. However, there are many problems due to the new society. For example, the usage and dosage of similar drugs are often mistaken, and Kan Kan, who just came out of school, still can't be confident in the face of customers. Sometimes it's difficult for difficult customers.

There's nothing I can do. All these need to be improved in the future work. Of course, I won't relax myself. There is still a long way ahead. I will study harder, improve constantly, get the qualification certificate of licensed pharmacist as soon as possible, and be an excellent drugstore operator. Provide better service for every customer.

Summary of veterinary drug store work 3

In 20xx, under the correct leadership of the social security department, our store conscientiously implemented the laws and regulations of designated medical insurance pharmacies, earnestly strengthened the management of designated medical insurance pharmacies, standardized their business practices, and strived to protect the legitimate rights and interests of insured persons, which made a good start for effectively curbing illegal scenes. The annual performance is summarized as follows:

First, the "Designated Medical Retail Pharmacy" sign and the "Green Cross" logo of medical retail enterprises in Jiangsu Province were hung in a prominent position in the store. A "medical insurance policy propaganda box" was hung in a prominent position in the store, a medical insurance suggestion box and a praise box were set up, and a telephone number for medical insurance supervision was announced.

2. Hang the Pharmaceutical Business License, the Business License and the practitioners' practice confirmation in a prominent position in the store.

3. Our store has passed the gsp certification of the provincial US Food and Drug Administration, established and improved the leading group for drug quality and quantity management as required, formulated the quality management system, the continuing education system for all kinds of managers and business personnel, the regular emaciation inspection system, and established the corresponding archives.

Fourth, we are committed to improving service attitude and quality. Pharmacists (quality holders) insist on being on the job and provide thin consulting services for people to choose and buy drugs. Business personnel receive customers with dignity and enthusiasm, so that customers can buy safe and assured drugs, making medical insurance designated pharmacies a cultural window facing the society.

5. Blindly curb and put an end to unhealthy trends such as "changing medicine with medicine" and "replacing medicine with things", and standardize the fixed-point operation of medical insurance. There was no violation of discipline and law-abiding business throughout the year.

Six, the pharmacy did not provide invoices to any unit or individual, operating the counter. When selling prescription drugs, they should be sold by prescription, and they can only be prepared and sold after being reviewed by our pharmacists. At the same time, the inspection, preparation and sales personnel all sign the prescription, and the prescription is kept for future reference according to regulations.

Seven, strict implementation of national, provincial and municipal drug sales prices, the insured to buy drugs, no matter what form of payment, our store are implementing the same price.

Eight, respect and obey the leadership of the municipal social security governance institutions, attend the study and meeting of social security organizations on time every time, and convey the spirit of subordinates to every employee in time to ensure the implementation of the meeting spirit.

To sum up, in 20xx, under the supervision of the correct leadership of the municipal social security department, our store made some problems in the designated medical insurance, but it still needs to be done well in terms of requirements. In 20xx, our store will live up to the long-cherished wish of its subordinates, pay special attention to the quality and quantity of drugs, put an end to counterfeit and shoddy drugs and unhealthy practices, and do a good job in the supply of drugs for the insured, making greater contributions to the thin development of medical insurance in our city.

Summary of veterinary drug store work Chapter 4

The probation period is almost over. Looking back on the months since I entered our pharmacy as the foreman, with the help of the manager and my brothers and sisters, my work has successfully completed all the work assigned by the manager and the sales plan for these months. During these months' probation, I didn't make any mistakes, and my words and deeds were carried out in strict accordance with the main rules and regulations. Now I have adapted to the work of my pharmacy foreman. I hope I can continue to perform well in the follow-up work and get the approval of the manager. In order to work better in the future, so make a summary of my probation work for several months:

Firstly, the above work is summarized.

1. I strictly abide by the rules and regulations of the pharmacy, and there is no violation of the regulations. Go to work on time, wear the prescribed nurse's uniform, often study the rules and regulations to deepen your memory, and beware of mistakes.

As a member of pharmacy, I am also actively serving patients. When patients or guests come to buy medicine, I will also do my own service reception, which is warm, responsible and generous. I will make five suggestions according to their descriptions after asking the patients in detail. I recommend what is best for them, not just for sales. Colleagues also have strict rules for patients to buy medicine. In the face of patients' requirements, they will not recommend them at will. Will tell them that drugs are three points toxic. For example, when the elderly buy health care products, they will give tips according to their own situation, rather than being irresponsible. At the same time, patients will be responsible for buying prescription drugs. They must be given a prescription by a doctor, and no pharmacy is rushing to sell it.

As the foreman of the pharmacy, I put forward my own requirements, and at the same time I will urge other colleagues in the pharmacy to do their own jobs well during their work. At the same time, I also strictly formulate the duty list of pharmacy employees, and issue it a few days in advance to give them time to adjust and adapt. After working for several months, I didn't cause any dissatisfaction or complaints from any employees, because the scheduling was based on my actual situation, and then as long as it was justified,

Second, the lack of work.

1, because I was a newcomer before, I was always tied behind my back and was not competent enough. As a foreman, this is not conducive to the supervision and work arrangement of the pharmacy, so I will try to change myself next.

As a pharmacy employee, I need to learn more about all kinds of nursing and drugs, and I will add them to my work plan later.

Summary of veterinary drug store work Chapter 5

Looking back on 2020, it is a year of sowing hope and harvesting fruitful results. Under the correct guidance of superior leaders, with the joint efforts of all departments of the company and all my colleagues in our pharmacy, we have achieved considerable results.

As a store manager, I feel a great responsibility. Years of working experience have made me understand a truth: for a retail store with good economic benefits, first, there must be a professional manager; Second, we should have good professional knowledge as the backing; The third is to have a good management system. Observe attentively and communicate with customers attentively, and you can do it well.

The specific summary is as follows:

1, conscientiously implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, which has played a very good role in connecting the preceding with the following.

2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.

3, through various channels to understand the information of the same industry, to understand the customer's shopping psychology, so as to know yourself and know yourself, so as to make your work more targeted and avoid unnecessary losses.

4. Set an example and be a handsome employee. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company.

5. Attract customers with thoughtful and meticulous service. Give full play to the initiative and creativity of all employees, and let employees change from passive "let me do" to positive "I want to do". In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.

6. Deal with the cooperation between departments, between superiors and subordinates, complain less, be more enthusiastic, treat the problems in work objectively and solve them with a positive attitude.

Now, the management of the store is gradually becoming digital and scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators. A new year has begun, and achievements can only represent the past. I will manage our pharmacy with more exquisite and skilled business.

Facing the work next year, I feel a great responsibility. We should keep a clear head at any time, make clear our work ideas for next year, and focus on the following aspects:

1, strengthen daily management, especially the management of basic work;

2. Strengthen staff training internally, and comprehensively improve the overall quality of staff;

3, establish a high degree of loyalty to the company, love their jobs, the overall situation, all for the sake of the company, to contribute to the improvement of the overall economic benefits of the company.

4. Strengthen unity and cooperation with all departments, create the best seamless working environment, remove discordant notes, give full play to employees' greatest work enthusiasm, and gradually become an excellent team.

Summary of veterinary drug store work Chapter VI

Today in 20xx, I entered xx Pharmaceutical Co., Ltd., and I became a member of the company from a graduate at that time. Special thanks to the training and education of company leaders during this year, which made me adapt to the work and life here as quickly as possible. I get along well with my colleagues and study with an open mind at work. Now I am the supervisor of a shop. While I feel pressure, I also have a kind of motivation to support me. Feel the company's corporate culture at work and look for the fun of sales. Because there is no lack of passion in life and work, every day is full.

In my work in the store, I studied hard, explored constantly, enriched my theoretical knowledge with practice, explored the efficacy of drugs with the spirit of "asking why", and actively became familiar with the use, dosage and usage of each drug in the store. Treat every customer who enters the store seriously and patiently explain the basic knowledge of medication to them. Usually, you can learn from senior store managers and colleagues with an open mind to consolidate your theoretical knowledge. As a drugstore clerk, in addition to sticking to his post and obeying the manager's work arrangement, he can not care about personal gains and losses, but also worry about customers' concerns and ideas. And constantly strive to learn and improve their professional level and practical work ability, and apply what they have learned to practical work. This year, with the company's personnel transfer, from small stores to big stores, I learned a lot of new drugs, expanded my knowledge, and had more opportunities for exercise. In addition, the ability to improvise has also been strengthened. During this period, my colleagues' careful teaching made me more handy in dealing with some work problems. Being in the pharmaceutical retail industry, as an employee, I uphold the company's purpose of "ensuring drug safety and contributing to society in good faith". In order to ensure the safety of drug use, we must strictly grasp all aspects of drug quality management and sales service. First of all, the company has done a lot of work to ensure the quality of drugs. The group company set up a drug testing agency. After half a century's efforts, our company's drugs have now enjoyed the reputation of "flawless white jade, known far and near" in the local area. Secondly, we should pay special attention to the professional quality and moral quality of employees. In my future work, I will constantly strengthen my professional knowledge and improve the quality of service.

Looking back on this year, I found that I still have a lot to improve and perfect. This is mainly manifested in the following two aspects:

First, due to lack of work experience, I didn't grasp the most important contradiction for some complicated diseases, which led to poor treatment effect after syndrome differentiation.

Second, the lack of medical knowledge has a great influence on their own medication and dosage.

In short, as a pharmaceutical worker, we must be strict with ourselves, work with a pragmatic spirit, be patient and meticulous with patients, keep enough enthusiasm for work, and tirelessly specialize in medical knowledge to improve the efficacy of medication. At the same time, we should improve our cognitive sense. Being in the pharmaceutical retail industry, we should also pay attention to strengthening the study of marketing strategies and improving work efficiency. While selling drugs, we should pay attention to improving the quality of service, so as to make the brand image of the company more deeply rooted in the hearts of the people and effectively serve the public.

Summary of veterinary drug store work Chapter VII

Looking back on the past year, with the careful care of leaders at all levels in the hospital and the joint efforts of all departments in the hospital, the pharmacy has overcome various difficulties and completed various tasks and plans arranged by superiors.

Over the past year, in addition to earnestly implementing the hospital's arrangements and plans, the pharmacy has also completed the following improvements:

First, improve the workflow, improve work efficiency and facilitate patients.

Pharmacy is an important window for hospitals to directly face patients. How to facilitate patients and improve work efficiency is the focus of pharmacy work.

1. With the increase of daily outpatient service, pharmacy staff are gradually nervous and their work is randomly increased. In order to improve pharmacy work, improve work efficiency and facilitate patients, on the premise of meeting patients' requirements, we should first communicate with patients and tell them to wait patiently, and pharmacy staff should cooperate to prepare prescriptions as soon as possible.

2. Through a series of measures, such as improving workflow, mobilizing personnel, communicating with patients, etc. It ensures the normal work of pharmacy, improves the work efficiency, effectively changes the phenomenon of difficulty in queuing to get medicine, and provides convenience for patients. It also fully embodies the enthusiasm of all the staff, and Qi Xin works together to overcome the difficulties.

3, do a good job of weekly and monthly drug inspection. Do every job carefully and lay a good foundation for the next step. The personnel on duty arrange medicines and prescriptions every day. In order to ensure the accuracy of drug operation data in the information system, check the computer at any time. Strict implementation of operating procedures and prescription system, the annual inspection work smoothly, drug inspection reasonable and orderly.

Second, do a good job in drug management.

After the drugs are put into storage, the drugs should be carefully checked and accepted, the validity period of the drugs should be managed, and daily maintenance should be carried out. At work, according to the seasonal changes and outpatient drug use, timely adjust the drug use plan, so as to achieve common drugs and frequent dressing changes, and at the same time save a lot of money.

Third, do a good job in financial reconciliation.

According to the unified management and requirements of the hospital, close the accounts every day and submit the amount and financial statements in time. Under special circumstances, accept the unified arrangement of the finance office, close the account in time and hand in the amount and financial statements. After the inventory, the relevant information will be summarized and sent to the finance department in time to ensure that the accounts of pharmacies are consistent, and the financial work has basically achieved timely and accurate checkout this year.

Fourth, standardize the management of special drugs.

Strictly implement the handover system. This year, the hospital unified prescriptions, medicines and stocks, and there were no problems such as dispensing medicines without prescriptions and lack of medicines.

Five, strengthen business learning, and strive to improve the quality of service.

Earnestly study the knowledge of drugs, carry out dispensing in strict accordance with the hospital prescription management system, pharmacy dispensing work system and pharmacy dispensing responsibilities, adhere to inventory comparison, prevent errors and accidents, and master the pharmacy dispensing work system and pharmacy dispensing responsibilities. Over the past year, I have served patients wholeheartedly, treated people with courtesy, served enthusiastically and answered questions patiently, and improved my quality and professional level through continuous practice.

In spite of our busy schedule, we successfully completed the tasks at all stages, and at the same time, we thank the leaders of all departments and levels in the hospital for their support and the good development of various inspections. Judging from the results of quality mutual inspection every year, there are still many unsatisfactory places in pharmaceutical work. However, as a pharmacy manager, I need to evaluate my work according to the quality evaluation and strive to improve myself. In the future, I will make up for my own shortcomings and gradually improve my work.