Personal summary of passenger transport management:
Time flies, 20xx years passed quickly. Over the past year, under the correct leadership of the Municipal Passenger Transport Office and the Municipal Affairs Center, we have thoroughly studied and fully implemented the spirit of the Party, guided by Deng Xiaoping Theory, Theory of Three Represents and Scientific Outlook on Development, and closely focused on the central work and service operators, further improved the working ideas with service as the theme, standardized management as the means and improved service as the goal, and strictly implemented the eight provisions of the CPC Central Committee on improving work style and keeping close contact with the masses.
The work of the past year is summarized as follows:
First, work hard and successfully complete the annual work target.
1. Strengthen management and standardize basic work.
According to the one-year work plan, make careful plans and make early arrangements, and cooperate with the industrial and commercial departments to do a good job in verifying the taxi business license in March; In September, verify the qualifications of buses and taxis, and organize more than 400 files; Accepted more than 60 reports and complaints. With the joint efforts of all the staff in the department, all the work was successfully completed with high efficiency and high quality.
2. Strict procedures and enthusiastic service.
Since I entered the traffic window of the Municipal Affairs Center in May this year as the chief passenger representative, I have adhered to the principles of openness, fairness and convenience, handled affairs impartially, been honest and self-disciplined, warmly received everyone who came to handle affairs, and publicized the legal basis, procedures, application conditions, basis and standards, processing time limit and complaint channels in strict accordance with the work flow. There has never been any violation of procedures in the projects handled.
Strictly abide by the management system of attendance and vacation. In the government affairs center, we don't chat or do anything unrelated to work during working hours. Strictly follow the post standards when taking up the post. Keep clothes clean, well groomed and the environment clean. At the same time, actively cooperate with the management of the center and seriously participate in meetings and various learning activities organized by the center. In five months, * * * received about 30 people who came to handle affairs and consulting business, and went through the procedures of 10 bus and passenger vehicle renewal.
Second, its own shortcomings.
1, theoretical study is not deep enough, and less new knowledge is mastered, which hinders its own development.
2. The implementation is not solid enough. Dealing with some affairs is not comprehensive, only focusing on the results, ignoring the process, and not detailed enough.
3. Lack of initiative and creativity in work. Some work cannot be studied and explored in depth, lacking initiative and enterprising spirit, and failing to set a benchmark.
Third, the direction of the next step.
1. Strengthen theoretical study and improve political literacy. We should conscientiously and comprehensively study the Party's principles, policies and professional knowledge, especially thoroughly study and fully implement the Party's spirit, grasp and understand the spiritual essence and theme of the report, unify our thoughts with the spirit and Scientific Outlook on Development, and unify our actions with the spirit and Scientific Outlook on Development. We should continue to maintain and carry forward the spirit of applying what we have learned and guiding practice with theory, deeply understand the spiritual essence and essence of integration, ensure that the spirit is implemented, enhance our working ability, enhance our ability to solve problems, improve our work efficiency, strictly demand ourselves with party member standards, and strive to be strict with ourselves, firm in our beliefs, and work hard.
2. Further improve the work style. We should strictly implement the eight provisions of the CPC Central Committee on improving work style and keeping close contact with the masses, establish firm beliefs on making mistakes in the country by empty talk and rejuvenating the country by hard work, strive to overcome negative thoughts, eliminate impatience, adopt a more realistic and pragmatic work attitude, face difficulties, constantly improve and improve ourselves, and do all the work in a down-to-earth manner.
3. Establish "three kinds of consciousness" to improve service ability. Through study, we will further establish overall awareness, responsibility awareness and service awareness.
4, study hard, learn with an open mind, change from passive to active, and strive to improve the quality and efficiency of work.
In short, in the future work, I will definitely start from myself, strictly demand myself according to the standards of party member, and strive to make myself a qualified and comprehensive passenger transport manager.
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Personal summary of passenger transport management II:
Time flies, a busy year has passed, and a new year will be ushered in. In my 20xx years of work, with the care, help and support of leaders, colleagues and employees at all levels, I have always stood at the height of safe production and stability of the station, taking the realization of stable and orderly station transportation as the center, earnestly performing my duties and putting all the work into practice. Over the past year, I have basically completed all the tasks assigned by my superiors; In the study of business knowledge and the cultivation of working ability, as well as the coordination and handling of management work, I have successfully completed this year's management work by strengthening study, earnestly exploring and constantly summing up; In terms of work attitude and diligent and dedicated performance, I have always been a solid style, diligent and dedicated, hard-working, able to set an example and play an exemplary role. Next, I will report my work in the past year as follows: 1. Strengthen basic work and improve service quality;
The first is to establish a system. The bus stop is the highlight of the window unit, which is directly related to the passengers' first impression of our station. Therefore, in order to standardize post behavior, change work style, formulate post responsibilities, improve various rules and regulations, formulate work objectives of safety production, streamline laws and regulations and file management of safety production hazards, and sign responsibility letters of safety production objectives with employees layer by layer.
The second is to standardize daily management. The management of the station lies in the management of personnel, in which the station and team members play a core role. Plan the monthly schedule of employees' commuting, require the stationmaster on duty to strictly fill in the duty log every day, supervise and inspect the employees' arrival, deal with the accidents that happened that day, and make the monthly work plan every month.
The third is to pay close attention to business learning. Do a good job in business study, strengthen job training, organize employees to learn job responsibilities, job safety operation procedures and identification of major hazards in station affairs in combination with the company's safety production standard system management, improve employee business training, and require bus station team members to organize personnel to conduct safety hazard investigation irregularly every month, organize regular fire drills and emergency response, and explain safety regulations at security checkpoints and vehicle entrances and exits.
The fourth is the completion of task indicators. The annual ticket sales revenue14.6 million yuan, sending 69,409 classes and transporting 760,000 passengers. And successfully passed the safety inspection activities of the higher authorities and the passenger station-level review.
Second, create an environment and do a good job in sanitation.
In order to do a good job in environmental sanitation cleaning, a leading group for environmental sanitation cleaning was set up to fully organize station staff to disinfect, clean and clean the station yard, flower ponds, toilets and waiting rooms in the hospital, and strengthen the supervision and management of drivers and contractors' vehicle appearance to ensure the cleanliness of the station and provide a comfortable and quiet waiting environment for passengers and drivers.
Third, ensure safety and pay close attention to implementation.
Safety is the key to transportation production. The station has established and improved the safety production management system, set up a safety leading group, and equipped with special safety officers. At the beginning of the year, it signed an agreement with all operating vehicles to enter the station, and formulated a vehicle safety inspection system, and checked and registered the certificates, fire extinguishers, triangular wood and safety hammers of operating vehicles from time to time: during holidays and peak passenger hours, in order to ensure the implementation of the "three products" inspection, we will resolutely put an end to unlicensed, sick and overloaded vehicles leaving the station.
Looking back on this year, I have gained a lot in my work, but there are also some shortcomings. In my future work, I will sum up my experience, find out the gaps, overcome the shortcomings and strengthen my business study. Only by constantly learning and striving to improve their own quality can we adapt to the needs of enterprise development and keep up with the pace of the times.
20xx work plan
1. Strengthen the training of station staff on business safety and service awareness, and serve the vast number of passengers with high quality, warm and thoughtful service.
2.20xx years, our station will continue to strengthen vehicle management, intensify ticket inspection and door inspection, plug loopholes, collect tickets, and strive to complete the production tasks issued by the company on 20 14.
3. Further do a good job in the external publicity of the station and make every effort to create the brand image of "Fengcheng Service Team".
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Personal summary of passenger transport management work III:
Since I entered the enterprise in, I have spent three whole spring and autumn years in the passenger station. Looking back on the days and nights of work in the past three years, there are both bitterness, twists and turns, and happiness. In these three years, on the one hand, I tried to do my work better and devote myself wholeheartedly. On the other hand, I have learned a lot while doing my job wholeheartedly and taking a good life path. The three of us have our teachers, and each colleague has something bright and applicable. As a worker and enterprise participant, I also have a deeper understanding of enterprise management, laying a foundation for better integration into the team, collaboration and contribution to the enterprise in the future. I will report my personal work in the past two years as follows:
First, strengthen study and arm yourself with knowledge.
Lenin said, "study, study, and then study."
Zhou also said, ""
Physical exercise can only strengthen the body, while continuous learning can enrich people's thinking and arm people's minds. As a participant in the enterprise, I think we should not only learn the business knowledge of our own post, but also learn the knowledge outside the post and apply it to our work to improve work efficiency. In the past two years, the station has increased the tracking management of the validity period of vehicle files, involving the real-time tracking management of more than 400 files of more than 400 vehicles. However, the previously used ECE spreadsheet method has great limitations on the development of this work and is prone to errors. After many comparisons, access database can effectively solve the problem of insufficient application of related databases in ECE spreadsheets, so I bought related books at my own expense, explored by myself after work, and made unremitting efforts to learn from scratch. Now I can skillfully use access database to track and manage the validity period of vehicle files. In the past, two people and two computers worked overtime for three days, but now one person and one computer can complete it in one day, which greatly improves the work efficiency and reduces the cost of enterprises. In addition, it is necessary to strengthen the study of industry knowledge such as "Passenger Regulations" and standardize station management. Finally, we should learn the business knowledge such as the departure frequency, route and passing station, improve our own quality and strive to serve passengers better.
Two, do a good job in the management of station archives, and lay the foundation for the programmed management of station work.
With the continuous development of the station, more and more data need to be collected and put on record, involving four parts: station service data, safety files, vehicle files and four-city joint creation files. Each part is divided into many volumes. Safety files are divided into more than 20 volumes 10, vehicle files are divided into 1 1, and station information is divided into more than 30 volumes 15. With more than two years of working experience, I have been exploring a set of file management methods. The most important thing is to do three things well: first, take the lead, straighten out the archive catalogue and chapter books, and classify files according to certain attributes, so that only newly generated data can be summarized and come naturally; Second, completion, that is, timely collection and supplement of newly generated information; Third, the protection center is to do a good job of archives.
Third, work safely.
"Safety work has no size", "Safety work concerns you and me". As a special industry, the station bears the happiness of thousands of families. We should do all kinds of safety work conscientiously, put an end to all safety accidents, be responsible for employees, drivers, passengers, the country and society. The safety work of passenger stations can be roughly divided into station safety, vehicle safety, pedestrian safety and cargo safety. In terms of station safety, I first strictly demand myself not to smoke and actively discourage drivers and passengers from smoking; Check and turn off all electrical appliances before work to avoid fire and reduce power waste; In the process of station inspection, always pay attention to suspicious personnel, do not give them the opportunity to file a case, crack down on criminals, and ensure the safety of people's lives and property. In terms of vehicle safety, actively participate in the inspection of vehicle fire-fighting equipment and anti-skid facilities in winter, and assist relevant post personnel to do a good job of vehicle guidance in time. In terms of pedestrian safety, we should actively learn fire protection knowledge, strengthen mutual assistance with colleagues, provide quality services for passengers, and persuade passengers to buy tickets in the station to stay away from property losses and physical injuries caused by criminals. The goods are safe. When checking at the station, pay attention to suspicious luggage and report it in time, pay attention to the goods in each vehicle warehouse to prevent loss, and actively cooperate with the "three products" inspection post to do the "three products" inspection of inbound luggage and bags when necessary.
Fourth, on-site scheduling.
When participating in on-site dispatching work, obey the station command, be strict with yourself, and ensure that vehicles are greeted when entering the station, answered when reversing, and delivered when leaving the station. At the same time, cooperate with the freight department to do a good job in cargo consignment inspection. During the four-city joint venture, strict requirements were put forward for vehicles, from the appearance of vehicles to the awareness rate of drivers and passengers' knowledge of the four-city joint venture. Vehicles can't meet the hygienic standard of "five cleanness and one brightness" and are not allowed to take the upper position. They can't start on the upper level until they are cleaned and inspected. The drivers and passengers who fail to understand the knowledge of the four-city joint venture are ordered to strengthen their study, do a good job in vehicle hygiene and improve the quality of civilized service.
Five, four cities to build together.
In 2 years, after 5 years of hard work and tenacious struggle, our city won the honorary title of "National Health City". The municipal party committee and municipal government are in power for the people. In order to continuously improve the city's popularity and economic strength, the slogan of "Four Cities Co-creation" is put forward at the right time: to create a national health city, a national civilized city, a national garden city and a national environmental protection model city. While doing a good job in the safe transportation of passengers, the station fully cooperates with the higher authorities, strictly requires and implements at all levels, and comprehensively carries out the joint creation of the four cities in the station.
In the past two years, while maintaining the good practice of creating sanitation in the past, we have actively carried out other creation activities, intensified our study on the knowledge of four cities' joint creation, actively collected relevant materials of four cities' joint creation, managed the archives of four cities' joint creation, printed a leaflet on the knowledge of four cities' joint creation, and distributed it to station staff, so as to improve the awareness rate of drivers and merchants on the knowledge of four cities' joint creation and ensure the smooth development of four cities' joint creation. Health creation has been a complete success, but the joint creation of the four cities will continue. I will devote myself to the joint creation of the four cities with more enthusiasm, do a good job in the long-term management of the joint creation of the four cities, win glory for the joint creation of the four cities and add strength to the joint creation of the four cities.
Sixth, quality service.
We belong to the service industry, and only by providing better services to customers (passengers) can we win the market. Therefore, in the work, we should put down our airs, put ourselves in the position, treat passengers as relatives, pay attention to observing passengers, change passive service into active service, and provide satisfactory services to passengers to the maximum extent.
In the management of participating vehicles, it is necessary to integrate service consciousness into strict management, create and provide conditions for participating vehicles enthusiastically and thoughtfully, promote their steady and benign development with institutional constraints, and achieve the purpose of maintaining vehicles and educating stations.
The year of 1 1 is coming, and the bus station will start a new chapter. After several years of study and practical work, I have a new understanding and view on personal work. In 1 1 year, I will focus on the following work while doing my existing work well:
1. Apply the access database to the human resource management and fixed assets management of the station to promote the programmed management of the station.
2. Carry out special management for station car drivers.
3. Make a list of direct flights to large and medium-sized cities in China, and list the cities that send routes at the station and the stations that pass by in detail, so that passengers can see at a glance, reduce work links, facilitate passengers to take the bus and increase station income.
4. Strengthen the training of employees' service awareness and reduce the difficulty of implementation. In the future work, if there are any mistakes and shortcomings, please also ask leaders and colleagues to give advice, criticize and correct them in time, and guide and spur. I will be more strict with myself, improve my working ability and contribute to the development of the station!