1, female guests first, then male guests;

2, the first guest after the main;

3. Take the head first and then the general;

4. First the elders, then the younger generation;

5. Children take precedence over adults.

In the service to customers, the extended information can not be less enthusiastic, and the true feelings are more valuable. Enthusiasm is easy to do, but it is not so easy to show your true feelings naturally in the whole service process. It may be self-defeating and gild the lily. The so-called sincere service means that every employee is required to treat the guests as their relatives, serve him or her sincerely and willingly, show affection, care, and show hospitality and service skills naturally.

Hotel service should be not only warm, but also decent. You should be able to master the measure and distance of serving. When it should be in place, it should be in place. When it is time to keep a certain distance, we should insist on distance service, not too close or too far. For example, two couples held a candlelight dinner in a western restaurant, and two employees stood by "diligently", adding water for a while and changing dishes for a while, which made the two couples lose interest and return disappointed; And the staff in the bathroom, staring at the guests, are so enthusiastic that people are at a loss ... too close or too far away is not appropriate. Mastery is one of the criteria to measure whether employees are flexible and excellent.

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