Quality service, I think, is a result. In order to achieve this result, we must study the process. Then, we should first pay attention to the necessary conditions to achieve this result-service awareness, service level and service quality. These three aspects are what we need to improve and improve, and they are also the objects we should focus on. Here I will briefly discuss these three points:
First, service consciousness.
Service consciousness is also service attitude, and attitude determines everything. The attitude towards patients is the attitude towards work, work and life. To put it bluntly, we should have a positive and loving attitude towards our work, and be willing to do and like this work from the bottom of our hearts, not passively serving and serving for the sake of service, but willing to serve and actively serving. Only in this way can we do a good job. Ultrasonic general practitioners always insist on smiling service, civilized language service, kind attitude and clear articulation. Our department has a special person who is responsible for the admission and triage of patients, and the patients' examinations are queued in order, so as to achieve the service principle of first come, first served. At the same time, it also established the humanized service concept of "giving priority to the old, the weak, the urgent and the disabled". No matter what kind of patients we meet, we treat them equally, patiently receive and explain them, never deal with contradictory patients, and never bother to ask patients and their families questions, so as to "answer any questions". Let patients and their families feel our respect for them and naturally have a good impression on our service.
Second, the service level.
For the time being, service level is understood as service skill, and then as professional skill. Personally, the decisive factor of patients' satisfaction with hospital services is technology. Excellent technology, which can relieve the pain of patients, is the primary factor to win praise. Medical staff must have excellent professional skills in order to improve their service level. The development of departments is closely related to talents. It is the key to have a medical team with excellent technical strength. How to improve the level of medical service today when the knowledge of medical technology is constantly updated and improved? First of all, our department sends a doctor to a tertiary hospital for further study every year. Learn advanced medical technology and master some advanced service concepts to train talents for the future development of our department. Secondly, in order to better serve the clinical departments and make the ultrasound examination more targeted, doctors in our hospital plan to enter the clinical departments of the hospital for further study in batches in 20 12 years, so as to understand what clinicians really need our departments to do, what services we need to provide, and the combination with the clinic, so that our department can truly become the "third eye" of clinicians.
Third, the quality of service.
The quality of service directly determines the quality of medical service. To improve service quality, we must have superb technology, good professional image, elegant language art and basic service etiquette. After the acceptance of the secondary hospital, our department has always adhered to the clinical follow-up system and the discussion system of difficult cases. For difficult cases, the staff of our department organized general practitioners to consult and discuss at any time and place, carried forward the team spirit, and Qi Xin worked together to improve the diagnosis rate of our department. In view of the missed and misdiagnosed cases, the general practitioner will analyze them every week, find out the reasons and put forward the rectification methods to avoid the missed and misdiagnosed cases as much as possible.
Life is precious, work is beautiful, life is lovely and society is beautiful. Be kind to yourself, your family and your patients. In this way, our sense of service is very strong. The end of summary is the beginning of action. I hope that all of us in China-Mongolia Hospital will join hands with * * to continuously improve the service quality. I hope that China-Mongolia Hospital will establish a good brand image in Zuo Qi, Bahrain and achieve better results!