Summary of stewardess's work 1 Some people may think that stewardess's work is nothing more than serving tea and pouring water, which is a kind of physical labor. In fact, ten years of work experience made me realize that it is more important to feel and experience this job well, and the crew work is a spiritual art.
In a church, I saw a little girl, pale and in a cold sweat, and her parents seemed at a loss. According to my experience, I concluded that the little girl was airsick and immediately brought hot water to help her wipe her sweat. As the back cabin was full of passengers and the air was a little stuffy, I said to her parents, "Let me handle it." I let her lie in the flight attendant's seat, helped her cushion the pillow, cover the blanket and pull down the curtains. The little girl wants to sleep, but she dare not. I coaxed her gently, signaling the passengers who went to the bathroom to be gentle. The little girl finally fell asleep. After more than an hour, the little girl woke up and returned to normal, and the plane was about to descend. When I gave the little girl to her parents, my parents were very moved to see my lovely daughter resume her usual activities. They thanked me again and again. At this time, other passengers who knew the truth clapped their hands in unison, and rare applause rang out in the cabin. I was deeply moved by it. Yes, as long as the "heart" service is used to communicate with passengers' emotions and hearts, it will certainly touch passengers' hearts and let passengers enjoy warmth and comfort in a hurry.
In the new year, I will do the following:
Passenger service is the duty of flight attendants. "People-oriented, passengers first" has always been in my heart. Serve every passenger well and let them feel the enthusiasm of the flight attendants and the love and care from their loved ones.
2. From time to time in the car. Always pay attention to the elderly, children and pregnant women, give special care and solve problems in time.
3. Do a good job in the environmental sanitation of the carriage. Keep the carriage clean and tidy at any time, so that our passengers can feel comfortable in the flow chart and take our car next time.
4. Get along well with colleagues. It is our fate to work together, so I really hope that we can help each other and actively communicate with each other, so that we can complement each other and make up for our shortcomings, which is conducive to further and more perfect our work. The above is my preliminary understanding of study and work, and there are still some shortcomings in my work. Please feel free to give me your suggestions. I feel honored to be a long-distance stewardess today. I will definitely work harder, learn to keep pace with the times, improve my quality and become a truly qualified flight attendant. Thank you all.
Summary of flight attendant work II. This is a special profession, and there is still a gap between reality and dreams. As a flight attendant with 5 years' working experience, I have a lot of business knowledge and common sense that we need to consolidate and learn: special terms that will be used in case of emergency; If there are passengers on the plane who need emergency medical assistance, then you should know the minimum medical knowledge; Both domestic and international flights require fluency in Chinese and English; Familiar with all kinds of drinks used in ship service, you need to accumulate them slowly at ordinary times. Of course, the most important thing for our flight attendants is the language used in an emergency, and we must be quite skilled.
Being a flight attendant also represents a company, a region and even a country. For example, some passengers want to know some local historical sites, tourist attractions, customs and so on. So we need to summarize or introduce them in detail. Those who fly international flights should have some general understanding of the national conditions of the two countries. Therefore, the work of flight attendants is not only on the plane, but more importantly, it needs to be accumulated and carefully observed in daily life, and learning should be strengthened to make daily work handy.
I don't know what kind of impression a passenger will leave on our company and employees if he sees the flight attendants talking about something irrelevant when boarding the plane. He may be thinking: we don't pay attention to passengers at all, we despise them or think that our company's management system is loose, which is not good for our company's image. On the other hand, if passengers board the plane and see clean cabin, comfortable seats, ready-to-use coffee and new newspapers and magazines, they will feel that they have been valued and respected, and they will agree with my efforts very much and feel very happy.
My plan for next year is to improve my service.
In terms of service, I think the service provided by flight attendants for passengers is actually a kind of interpersonal relationship of communication and exchange between people. The basis of good service lies in understanding the psychology of passengers, caring for them and caring for them. Eyes, mouth, hands and legs should be diligent, try to meet the requirements of passengers and make them feel at home. Let's leave the deepest impression on passengers with high-quality service in our future work.
In a word, this stage is a period for me to improve my service level. In practical work, I will continue to study, apply what I have learned to my work and be a qualified flight attendant. Through these years of flying, I think we should provide different services for different passengers, narrow the distance, think of the service first, and do it first. Passenger conflicts or service conflicts cannot be handled overnight. We should constantly sum up the experience of others and ourselves. But I think that when dealing with problems, we should be emotionally stable and have good observation and understanding. Balance, roll with the punches, roll with the punches.
Summary of Flight Attendant Work 3 A qualified flight attendant should have good comprehensive quality, and the programmed service mainly focuses on the requirements of passengers. Personalized and humanized service is extended on the basis of programmed service. More detailed, specific, closer to the requirements of passengers, and better reflect the quality of service. To improve the quality of cabin service, we must first improve the comprehensive quality of flight attendants and the overall quality of flight attendants. The core is to strengthen personalized service and introduce the concept of humanized service. It is the highest realm of service, the highest realm.
In the eyes of ordinary people, the job of a flight attendant is nothing more than serving tea and nodding to say hello, with little technical content; Some people think that flight attendants should follow the standard process in the textbook, and the leaders and passengers are impeccable. But in my work practice for nearly a year, I deeply feel that this is not the case, and it is limited to standardized and programmed services. Although your service is very standardized and orderly, it is difficult to completely satisfy the passengers. The cabin service must be personalized and humanized in order to truly win the hearts of passengers. Flight attendants should not only have a dignified and beautiful appearance and beautiful mind, but also have good cultural literacy and social knowledge. Because our services are not limited to life and professional services, we must also include comprehensive services in culture, entertainment and emotional and psychological comfort.
On the basis of personalized service, we should also introduce the concept of humanized service. What is humanized service? In short, it is people-oriented and dedicated service. Humanized service is the sublimation based on standardized, programmed and personalized service. Humanized service is the highest realm of service. Often a tiny movement, expression and eyes can win the hearts of passengers. On a flight mission, an over-aged Taiwan Province compatriot,
Staring at me for a long time on the plane made me feel a little embarrassed. I was thinking. He took out a photo and handed it to me, and told me, "This is my grandson. How much he looks like you!" " I looked at the photo carefully, and it was very similar to me. When I returned the photo to him, his trembling hands held mine tightly and he was very excited.
He said with tears in his eyes, "I haven't seen him for more than ten years." I really miss him! " "I was moved by his emotional contagion, wiped his tears with a paper towel and said kindly," Grandpa, you must meet him. " He suddenly asked me, "What did you call me? "Grandpa" I raised my voice and gave a friendly cry. He patted me on the back and kept saying, what a sensible child. Old people of Taiwan Province compatriots are usually called "old people", "you are old" and "old people", but this time my inspiration came. Like his grandson, I call him grandpa. I didn't expect the old man's psychology to be greatly comforted and satisfied, which narrowed the distance between us. On the plane, he is always excited and relaxed. Just an apt title makes the old man so happy. We will encounter all kinds of problems in cabin service. Air passengers will need all kinds of special services. Especially when the flight is delayed due to irresistible weather and other reasons, passengers are easy to be impatient, impulsive and do something out of line. At this time, flight attendants need to have good self-restraint, fully understand each other's feelings, be open-minded, understand passengers' impulses, empathize with others, be lenient with others and be strict with themselves. On the flight to Beijing, I met a middle-aged woman who fell asleep in her chair. I was afraid that she would catch cold, so I took a blanket and covered it gently. I don't want to wake her. She scolded me, "Little red guy, what are you doing?" I explained quickly, but she didn't listen. When delivering drinks, I saw the passenger's face gaunt, his eyes black and his mood depressed. I think he must be short of sleep and in a bad mood. He was a little emotional about her and suddenly felt sorry for her. I think we should have a good understanding. When I sent the drink back, I sincerely said to her, "I'm really sorry to wake you up just now!" " Embarrassed, she repeatedly said, "It's all my fault. I apologize to you. "Because of my understanding of her, she was moved by the timely apology, and we understood each other. When she got off the plane, she greeted me and blurted out, "Long live understanding. "Through nearly a year of cabin service practice, I deeply realized that it is very important to introduce the concept of humanized service into cabin service. Compared with humanized service, standardized and programmed service is relatively easy to do, while the latter is more difficult. Because it is difficult for the latter to have language and writing, and to standardize its model standards in advance; It is difficult to be included in the operating procedures. It has great randomness, and it should be created and played by the noble sentiments, beautiful hearts and strong service consciousness of flight attendants. People often say smile service. I think this kind of smile should be from the heart, otherwise it is difficult to achieve perfect results. Pretending, reluctant, mechanically rigid affectation is not the same as the effect of revealing inner feelings. You should serve with your heart.
Flight attendant is a glorious occupation, a noble occupation, which integrates technology, specialty and service. They should not only have a dignified and beautiful appearance, but also have a beautiful heart. The unity of physical beauty and spiritual beauty is the real beauty. The beauty of the soul covers a wide range and is difficult to be intuitive. But from your words and deeds, your eyes, expressions and subtle body movements can be fully expressed. As a flight attendant, first of all, you should have a strong sense of professionalism and love your job. You must have skilled professional skills, rich cultural and social knowledge, quick thinking, quick response, good language skills, calm when things go wrong and decisive in dealing with problems. The above are the personal comprehensive qualities of flight attendants. Do a good job in cabin service, while emphasizing the overall quality of flight attendants, we can't ignore the overall quality of flight attendants. Every flight attendant should have good compatibility, the spirit of unity and cooperation, and everyone should have a strong sense of collective honor and a high sense of responsibility. Work with tacit understanding, unity and cooperation, and good team spirit.
I also want to express my deep gratitude to my classmates and colleagues for their support and help in my work. I will certainly live up to the ardent hopes of my alma mater, Air China leaders and teachers, study harder, work harder, keep pace with the times and become a truly qualified flight attendant.
Summary of flight attendant work in 4-20xx years, time flies. In the cycle of day and night, the new year has come again, and ordinary work will also usher in a new beginning. Summarizing the work of the past year, there are always some unforgettable gains and losses, and there are always some unsatisfactory places in work or life. In the past year, I took my responsibilities seriously and treated every passenger with a smile, making them feel at home from the moment they boarded the plane.
Since I took the role of flight attendant in 20xx, I began to explore good working methods to improve my class-leading ability. Summing up this year's experience, I have a new orientation for my work in 20xx, that is, to impress every passenger who takes the Shandong Airlines plane with sincere service and cordial service. The positioning slogan is "Smile House, Family Service". Although it is not a new slogan, I still want to put it forward in the new year, giving it new meaning and making it vivid and full. Because in fact, most service procedures are similar, and the most prominent service quality is "subtle service". The simplest example is "smile". Smile is the best bridge to communicate with people and the best medicine to resolve conflicts. When you smile at everyone, you have laid a good foundation for your follow-up work, even if there is a little omission occasionally, you can win their understanding. The company's service concept of "sincerity", "sincerity" and "sincerity" is the basis for us to study and implement as employees of Shandong Airlines in the future.
What are some ways to improve the ability to take the group? First of all, as a flight attendant, the ability to lead a crew is directly related to the overall work level, so we should grasp the identity of the implementer and manager. First of all, we should set an example, and secondly, we should mobilize the enthusiasm of this group, replace criticism with guidance, and actively create a harmonious and relaxed atmosphere. I still have a lot to improve myself. I want to put forward specific work details before the flight, analyze what needs to be improved in time after the flight, and correct it in time.
How to shape the image of managers is always worth thinking about. I have considered several points: dealing with things calmly and frankly, more professional details, accommodating every team member, generosity, sharing and strict coexistence. Put forward everyone's advantages in just three minutes before the flight to improve everyone's work passion and infect each player with a positive attitude.
I have always been satisfied with the management of the squadron. It may be a better way to change the form of team meeting to online notification and self-study, so that we can have more time to adjust our tired work state. We should also establish some practical incentive measures to improve everyone's work enthusiasm.
Summary of flight attendant work 5 Time flies, fleeting. I have worked in the company for almost a year. This year is an important journey in my life and a valuable experience in my life. In this year, under the careful care and guidance of leaders and colleagues, through their unremitting efforts, all aspects have made some progress, and their ideological cultivation and work ability have been well cultivated and improved, but there are also many shortcomings. Some people may think that the work of the crew is nothing more than serving tea and delivering water for cleaning, which is a kind of physical labor. In fact, one year's work experience made me fully realize that it is not easy to do this job well, and it depends on my heart to feel and understand. My main experience is as follows:
1, through continuous study and daily work accumulation, I have a deeper understanding and understanding of crew work.
I remember the first time I got on the plane to serve passengers. Everything was new and challenging for me. Ignorance of school education is the premise and foundation of all progress. During this time, I carefully studied the relevant information about crew work and the relevant regulations of the company. Coupled with the accumulation of daily work and the careful teaching of predecessors, I now have a deeper understanding and understanding of crew work and realize the importance of crew work. Our crew work is not only serving tea and cleaning, but more importantly, providing comfortable and safe services for passengers during the journey. For example, we can help passengers change blankets when they are asleep, and help them open the tableware when they meet passengers with children. Although it is a small matter, it is enough to warm the passengers' mood, let them take the initiative to serve and let them have a satisfactory and comfortable journey.
2. Seriously study the job functions and gradually improve the working ability.
According to the job responsibilities and requirements, I think the main tasks of flight attendants are:
One is responsible for serving passengers.
The second is to meet the reasonable requirements of passengers on the road.
The third is to assist colleagues to be responsible for the safety of passengers on board.
Through the above work, I realize that a competent stewardess should not only have good language skills and good communication skills, but also have the spirit of cooperation among comrades. Help each other, support each other and serve each other to form a beautiful virtuous circle.
In the future crew work, I will continue to learn from the old flight attendants, listen carefully to their teachings, overcome impatience, treat every job with enthusiasm and care, and further improve my professional level and work skills. I believe that with the continuous accumulation of work experience, I will constantly sum up myself in my future work and urge myself to become an excellent flight attendant as soon as possible.