static/uploads/YC/202 1 1220/f 45 AC 54 e 59 af 66 a 18bd 1 bdcc 9 14d 69 . jpg " width = " 484 " height = " 300 "/>
# Consumer Rights Day Publicity Summary 1#
In order to further publicize the Law on the Protection of Consumer Rights and Interests and the theme spirit of "Credit makes consumption more secure" in 20 19 Consumer Rights Protection Year, we will create a national civilized city "3. 15 International Consumer Rights Day" around the prominent themes of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
First, hold a good mobilization meeting. The leaders in charge convened and presided over the overall publicity and mobilization meeting, mobilized various institutions to actively participate in and cooperate with the practical work of consumer rights protection and people's livelihood, and carried out publicity work in various activity areas.
The second is to hold a good training meeting. Organize 55 "123 15 consumer rights protection service stations" to carry out the mobilization and business training of "315 international consumer rights day" series activities, and widely mobilize social forces to actively participate in the publicity of the activities.
The third is to mobilize the creation activities. Organize the leaders of 55 enterprises of "123 15 consumer rights protection service station" to mobilize and arrange the activities of "honest management and assured consumption" and give play to the exemplary role of the service station.
The fourth is to analyze and report the hot and difficult work of 20 18 consumer complaints and carry out special comprehensive inspection of the market. Severely investigate and deal with cases of online consumption, food and drugs, illegal quality, counterfeit trademarks, false propaganda, contract fraud and other violations of consumer rights, and effectively regulate market order.
Fifth, give full play to the advantages of "123 15 consumer rights protection service station" and supervision station, and do a good job in publicity and voluntary maintenance service activities during "3 15". Over the past month, we have carried out on-the-spot activities throughout the city, and carried out legal knowledge, consulting services, fake and shoddy goods display, voluntary maintenance and consumer experience education and guidance activities for consumers.
Sixth, publicize the theme spirit of the Year of Consumption by publicity columns, pictures of radio and television networks, special editions of newspapers, through-train interviews of people's feelings, mediation of complaints and special interviews.
Seventh, distribute 20,000 copies of the Consumer Protection Law and the Consumer Protection Knowledge to consumers.
Eighth, on the eve of "3 15", the first batch of "honest management and safe consumption" commitment creation activities were carried out in 20 19, and medals were awarded to the qualified15 enterprises at the launching ceremony of "315" activities.
Nine is to prepare for the launching ceremony of the "3 15" activity, and carry out on-site policy and regulation consulting services, enterprise consulting services and product publicity and display, typical case display boards and identification and display of true and false goods, questions and answers on relevant laws and regulations, on-site acceptance and answering consumer complaints.
# Summary of Consumer Rights Day Publicity Activities 2#
In order to effectively carry out the "3. 15" International Consumer Rights Day, the leaders of Yangzi Sanitary Ware actively organized and mobilized, and formulated documents and activity objectives according to relevant requirements. Actively organize mobilization, vigorously publicize activities through various means, and strive to implement relevant documents. And the theme is "Honesty 3. 15, Happy Shopping, Contribution of Yangzi Sanitary Ware Family". A series of activities have been carried out to promote various
On the day of the event, there was an endless stream of consumers who came to visit, understand and buy products. Our staff enthusiastically and patiently introduce the product knowledge to consumers, solve their problems and puzzles, and achieve "Honesty 3. 15, Happy Purchase" so that consumers can spend in the sun!
Through the effective and smooth development of this activity, the purpose of "Honesty 3. 15, Happy Shopping" of Yangzi Sanitary Ware was truly realized, and good results were achieved through the company's efforts, which was well received by the majority of social users. It not only improved the good reputation of Yangzi Sanitary Ware, but also established a good corporate image, which truly reflected and improved the good professional ethics and professionalism of Yangzi Sanitary Ware team in the activities. The development of this activity has also played a very good role in promoting the great development of Yangzi bathroom. "Honesty" is not only a powerful guarantee of consumers' rights and interests, but also a powerful promoter of the company's development. In the long-term development of Yangzi bathroom,
# Summary of Consumer Rights Day Publicity Activities 3#
In order to further publicize the theme spirit of the Law on the Protection of Consumer Rights and Interests and the Year of Consumer Rights Protection, "Credit makes consumers feel more at ease", and around the requirements of our city to build a national civilized city and the municipal party committee and municipal government to "be pragmatic and be in the forefront", the Municipal Market Supervision Administration and the Municipal Consumers Association highlighted "3. 15 International Consumer Rights Day" to implement the work of safeguarding consumer rights and interests and better serve the people's growing needs for a better life. According to the requirements of early arrangement, great momentum, wide publicity and deep influence, the series of publicity activities to commemorate "3. 15 International Consumer Rights Day" began on February 18, 2008.
1, have a good mobilization meeting. The leaders in charge convened and presided over the overall publicity and mobilization meeting, mobilized various institutions to actively participate in and cooperate with the practical work of consumer rights protection and people's livelihood, and carried out publicity work in various activity areas.
2. Hold a good training meeting. Organize 55 "123 15 consumer rights protection service stations" to carry out the mobilization and business training of "315 international consumer rights day" series activities, and widely mobilize social forces to actively participate in the publicity of the activities.
3. Mobilize and arrange the creation activities. Organize the heads of 55 enterprises of "123 15 consumer rights protection service station" to mobilize and arrange the activities of "honest management and assured consumption" and give play to the exemplary role of the service station.
4. Analyze and report the hot and difficult points of consumer complaints, and carry out special comprehensive inspection of the market. Severely investigate and deal with cases of online consumption, food and drugs, illegal quality, counterfeit trademarks, false propaganda, contract fraud and other violations of consumer rights, and effectively regulate market order.
5. Give full play to the advantages of "123 15 consumer rights protection service station" and supervision station, and do a good job in publicity and voluntary maintenance service activities during "3 15". Over the past month, we have carried out on-the-spot activities throughout the city, and carried out legal knowledge, consulting services, fake and shoddy goods display, voluntary maintenance and consumer experience education and guidance activities for consumers.
6. Promote the theme spirit of the Year of Consumption through publicity columns, TV network startup pictures, newspaper special editions, complaints and mediation through-train interviews and special interviews.
7. 20,000 copies of the Consumer Protection Law and Consumer Protection Knowledge were distributed to consumers.
8. On the eve of "3. 15", the first batch of "Honest Management and Safe Consumption" activities were launched in X years, and15 enterprises that met the standards were awarded medals at the launching ceremony of "3. 15" activities.
9. Prepare for the launching ceremony of the "3 15" event, and carry out on-site policy and regulation consulting services, enterprise consulting services and product publicity and display, typical case display boards and identification and display of true and false goods, questions and answers on relevant laws and regulations, and on-site acceptance and answer of consumer complaints.
# Summary of Consumer Rights Day Publicity Activities 4#
On March 15, on the occasion of the International Consumer Rights Day, Hangkou Town Primary School organized students to carry out "3. 15 Consumer Rights Day" activities.
On the morning of March 15, the Political and Educational Affairs Office of Hangkou Primary and Secondary School organized a flag-raising ceremony. Lu Xinyu, a student representative, spoke under the national flag of "Learn to be honest and defend rights". Later, Director Li led the Young Pioneers to the supermarket to compare the authenticity of the goods, how to distinguish the "three noes" products from expired products, and learned how to shop on the spot, which aroused a lot of applause from the students. Students also raised their own questions in the process of on-site consumption. The director of political and religious prescriptions gave guidance and told the students how to consume rationally and civilized.
At the same time, the town held a class meeting on the theme of 3. 15 Consumer Rights Day, and the class teacher explained the knowledge of consumer rights protection and food safety to the students. Teach children how to distinguish the advantages and disadvantages of products, how to correctly choose qualified and assured products, and put forward the requirements of "three noes", that is, don't eat fried puffed food, don't buy food without safety signs, and don't buy food from unlicensed stalls.
At the class meeting, the students also drew illustrated handwritten newspapers with their knowledge, and the awareness of rights protection was implanted in the hearts of every student.
Activities have cultivated students' scientific consumption habits and civilized consumption patterns. The school advocates students to pass on the knowledge of consumer rights protection to their parents, neighbors, relatives and friends, and do their part to create a harmonious consumer market environment. Safeguarding consumers' rights and interests is the responsibility of the whole society.
# Summary of Consumer Rights Day Publicity Activities 5#
3. 15 International Consumer Rights Day has arrived, and the Municipal Administration for Industry and Commerce has made comprehensive preparations for "3. 15" International Consumer Rights Day:
The first is to organize publicity and consultation activities.
The Municipal Administration for Industry and Commerce is scheduled to organize relevant functional departments and consumer committees at all levels in the city on March 5, and set up a 1 main venue and a 12 sub-venue in the city with the theme of "Quality Consumption, Better Life" to co-ordinate publicity and consultation activities. On-site publicity and popularization of laws and regulations, acceptance of difficult problems, consumer complaints and reports, guiding consumers to establish the concept of quality consumption and green consumption, while advocating operators to operate in good faith and pay attention to the quality of products and services, so that consumers can gradually improve their sense of happiness and gain in a convenient, safe and assured consumption environment.
Second, issue hot complaints and consumer warnings.
Hold an information briefing to inform the news media and the public about the complaint hotspots of the city's Consumer Council system. Most of the hot complaints are concentrated in the field of life service. Internet service is disconnected, the return of goods has to bear high freight charges, and the deposit of bicycles has not been refunded. "Campus loan" has become a hot spot.
Third, intensify mediation of consumer disputes.
Through the formulation and implementation of 12345 work order processing rules, strengthen the supervision and feedback of work orders, update the knowledge base in time, and strengthen communication with 12345 hotline center, and make every effort to improve the on-time completion rate of work orders and the satisfaction of the masses. Focus on innovating mechanisms and strengthening mediation of consumer disputes. By actively conducting administrative interviews under administrative guidance, we will strengthen the tracking and monitoring of abnormal consumer complaints, coordinate and promote the handling of group consumer complaints, strive to improve the efficiency of mediation and handling of new and group consumer disputes, protect consumers' legitimate rights and interests, and maintain social harmony and stability.
# Summary of Consumer Rights Day Publicity Activities 6#
According to the requirements of the state and group companies for 3. 15 Consumer Rights Day, Chongqing Petroleum Company has actively carried out 3. 15 Consumer Rights Day activities throughout the company for 20 years. According to the requirements of Notice on Launching Consumer Rights Day on 3. 15 issued by the municipal company, all branches set up the brand image of China Petrochemical Company with the theme of implementing people's livelihood, and improve the measurement management level of the company. The development of this activity is summarized as follows:
I. General situation
In order to effectively carry out the 3. 15 Consumer Rights Day, firstly, the leaders of Chongqing Petroleum Branch actively organized and mobilized, and formulated documents and activity objectives according to relevant requirements. Secondly, each branch established an activity leading group, actively organized and mobilized, vigorously publicized the activities through various means, and strived to implement the requirements of relevant documents. In addition, each branch actively responded to the requirements of the municipal company to strengthen the construction of measuring team, strictly controlled the quantity and quality, actively carried out the self-inspection of measuring equipment and communicated with the measurement supervision bureaus of all districts and counties to conduct a comprehensive calibration of measuring instruments. Finally, carry out the work of listing the integrity evaluation, signing the commitment letter of integrity evaluation, and investigating customer satisfaction. Through the development of this activity and the feedback from customers, the satisfaction of Chongqing Petroleum Branch in customers' minds has been really improved, and the purpose of refueling and satisfying service has been realized.
Second, specific activities.
(A) leaders attach importance to and improve the organization. After the Notice of Municipal Company on Launching 3. 15 Consumer Rights Day was issued, all branches responded positively, implemented the document requirements, set up an activity group and made careful arrangements for the activities. Yuzhong Branch and Yu Hui Company set up an activity group headed by the top leader, Three Gorges Branch and Huitong Company headed by the deputy manager in charge of safety, quantity and quality, and Fuling Branch headed by the deputy manager in charge of retail, which fully reflected the importance attached by the leaders of each branch to this activity, and the establishment of the activity organization laid an organizational foundation for the effective development of the activity.
(2) Vigorously publicize and actively mobilize.
In order to promote the activities of Consumer Rights Day on 3. 15 effectively and deeply, and lay a good foundation for the preliminary work, all branches actively organized relevant personnel to mobilize the activities, implemented the requirements of relevant activities of the municipal company, and vigorously publicized the activities by hanging banners, LED display screens, distributing leaflets, etc., making the activities well known. According to statistics, * * * distributed a total of 2243 leaflets, which made the activity achieve good results in the publicity and mobilization stage.
On March 10, Yuzhong Company printed the caption "Promoting credit measurement and building a harmonious urban and rural area, every drop of oil is a promise" in seven gas stations with led, such as Huangnibiao and Xingui Road. Relevant leaders made a speech on oil sales, measurement is honesty and quality is life at the stationmaster meeting in March, and concentrated on the stationmaster's study of relevant documents and various quality systems of the municipal company;
The Three Gorges Branch displayed the publicity slogans such as standardized operation, credit measurement and 3. 15 Consumer Rights Day with LED in seven qualified gas stations. On the public column of the station affairs of the gas station, the gas station has posted the notice of 3. 15 Consumer Rights Day and related materials; Fuling Branch rolls LED display around the gas station for 24 hours to publicize that every drop of oil of the company is a guarantee of commitment;
Huitong Company actively guides employees to participate in activities. According to the requirements of the activity plan, each gas station plays the activity slogan on the LED to create a good activity atmosphere.
On March 10, the manager of Yu Hui Company organized a special meeting on March15 Consumer Rights Day for this activity. The deputy manager of the company and the leaders of various departments attended the meeting. At the meeting, the requirements of related activities of the municipal company were conveyed, the related work was carefully arranged, and how to make this activity colorful and effectively implement the related work was discussed, so that the activity mobilization work received good results. And make full use of their own advantages, through the LED display publicity activities in the office area and ticket exchange room, organize the staff of each shift in the oil depot to meet and tell the significance of the activities and promote the development of the whole Chongqing Petroleum Branch. At the meeting, everyone discussed and made the propaganda work colorful.
Through publicity, it not only showed consumers that Chongqing Company attached importance to the Consumer Rights Day on March.15, but also made a commercial commitment to consumers' livelihood. Every drop of oil was a commitment, and it also established a good corporate image for Chongqing Company. But also in the company to create a good atmosphere of integrity management, quality and quantity.
(three) to carry out equipment self-inspection to ensure accurate measurement.
During the activity, each branch made a serious self-examination and self-calibration of measuring instruments.
Yuzhong branch inspected the accuracy of the tanker, the main board of the tanker, the lead seal and the encoder used on the flowmeter during the activity;
The Three Gorges Branch strictly inspected the second-class seal of the tanker, the factory seal of the tanker and the seal of the Bureau of Metrology in 27 gas stations, and carefully checked the seal account established by the tanker seal, checking one by one to ensure that the gas stations did not violate the rules and regulations.
3./On the eve of the Consumer Rights Day on 0/5, the Safety Department and Retail Management Department of Fuling Branch conducted a comprehensive inspection of the self-calibration of all gas station tankers, the double lead seal of the tanker flowmeter and motherboard, the computer chip, the validity period of the tanker verification, etc., in combination with the star-setting inspection of gas stations in the first quarter. The results show that all self-calibration results are within the range specified by the state, all double lead seals are intact, and all tankers are used within the validity period of verification.
Every drop of oil that Huitong really cashes is a promised social responsibility. The activity working group investigated the management of measuring instruments, the accuracy of refueling guns, and the lead seal of flow meters at the 2 1 gas station in the camp. By checking that 22 dipsticks and 36 thermometers of 2/kloc-0 gas stations in the camp are within the effective inspection period, 275 refueling guns of the gas stations have been self-calibrated, and the accuracy is within 3 ‰. The oil tanker flowmeter, motherboard and computer chip company are sealed in good condition, and the accounts are consistent.
In order to promote the effective and smooth development of integrity measurement activities, the activity leading group of Yu Hui Company actively contacted and communicated with Chongqing Bureau of Metrology and Supervision, and inspected the accuracy of the existing 10 flowmeter and all the measuring instruments in use, all of which were within the effective inspection period, ensuring the accuracy of oil delivery.
Through the joint efforts of the leaders of the municipal company and the relevant personnel of each branch, the self-inspection and calibration of metering equipment have been strengthened, the accuracy of metering system has been improved, and the basic work of metering management has been promoted by activities.
(4) Deepen the integrity measurement, implement the listing work, and implement the signing commitment letter. In order to further improve the professional quality and professional ethics of metrology practitioners, each branch held an oath of integrity metrology and signed a letter of commitment. A total of 65,438+065,438+00 letters of commitment on integrity measurement were hung, 32 supervision cards were hung in cooperation with technical supervision departments, 65,438+007 letters of commitment on gas station management and 65,438+023 letters of commitment on measurement posts were signed.
Yuzhong Company hung the letter of commitment for integrity measurement at 40 gas stations in the whole camp, cooperated with the technical supervision department to hang 5 supervision cards, signed 40 letters of commitment for gas station management and 56 letters of commitment for measurement posts.
All the 33 stations in the camp of the Three Gorges Branch hung the letter of commitment for integrity measurement, and cooperated with the technical supervision department to hang the 18 supervision board, and signed 33 letters of commitment for gas station management and 33 letters of commitment for measurement posts.
Fuling Branch hung the letter of commitment for integrity measurement at 20 gas stations in the camp, cooperated with the technical supervision department to hang 5 supervision cards, signed 23 letters of commitment for gas station management and 23 letters of commitment for measurement posts.
Huitong Company hung 17 commitment letter for gas station integrity measurement in the camp, cooperated with the technical supervision department to hang four supervision boards, and signed the commitment letter for gas station management 1 1, and the commitment letter for metering post 1 1.
By taking an oath on behalf of the stationmaster and surveyor, sign the letter of commitment (I think this paragraph is similar)
(5) Pay attention to service quality and carry out quantitative quality satisfaction survey. In this activity, in order to deeply understand the quantitative quality satisfaction of users and reflect the theme of consumption and people's livelihood, municipal companies issued quantitative quality satisfaction questionnaires to conduct feedback surveys on user satisfaction. Each branch implemented the questionnaire seriously in light of its own actual situation, and issued and recovered a total of 1 1 1 copies.
Yuzhong Company focused on the quantity and quality satisfaction survey of regular customers and major customers in Huangnibang Station, Gaotanyan Station, Shuimian Station and Shuangqiao Station, and * * * distributed 52 questionnaires; The Three Gorges Branch visited eight gas stations in Beishan, Zhoujiaba, Salon, Wan 'an, Qiaotou, Chengxi and Xinli Nanbei.
# Summary of Consumer Rights Day Publicity Activities 7#
March 15 is the International Consumer Rights Day, and this year's March 15 is also the first anniversary of the implementation of the Regulations on the Administration of Credit Information Industry. Recently, according to the relevant work requirements and deployment of the People's Bank of China, the Bank actively carried out publicity and education activities, which are summarized as follows:
First, accept public consultation in the business hall and issue credit leaflets.
Arrange the lobby managers of outlets to place and actively distribute the knowledge leaflets and credit inquiry leaflets on the Regulations on the Administration of Credit Information Industry at outlets, and actively introduce the use and inquiry methods of personal credit reports to customers. Enthusiastically answer questions from the public and do a good job in popularizing relevant knowledge in the credit information industry.
The second is to use LED display screen to scroll the screen for publicity.
The bank's outlets use LED display screens to display the slogan of "thoroughly implementing the Regulations on the Administration of Credit Information Industry and earnestly safeguarding the legitimate rights and interests of credit information subjects" 24 hours a day, so that the credit system construction is deeply rooted in the hearts of the people and popularized.
Third, set up stalls for publicity.
On March 15, the Bank launched a field publicity campaign with the theme of "thoroughly implementing the Regulations on the Administration of Credit Information Industry and earnestly safeguarding the legitimate rights and interests of credit information subjects". On-site publicity has achieved good results. Our propagandists distributed a large number of leaflets on credit information service to the on-site citizens, and many citizens took the initiative to consult our bank on credit information service, which improved the awareness of personal information protection of the people present.
Four, in-depth community residents and small and micro enterprises, to carry out extensive publicity.
Credit propagandists went to Xiangshan Community in Jiangmen, Chengxi Community in Xinhui, Pinghu Community in Taishan, Enping Hua Ting Community, Jin Run, Taicheng Commercial City Center, Enping Enxin Wholesale Street, Chaolian Industrial Zone and other places, and actively carried out credit information publicity and education activities for residents and small and micro business owners through door-to-door visits, leaflets and questionnaires.
Jiangmen Branch of Postal Savings Bank promoted the Credit Protection and Financial Consumer Rights Day on 3./kloc-0. 5 this year, which enabled the public and small and micro business owners to have a deeper understanding of the Regulations on the Management of Credit Protection and related knowledge of credit protection, raised the awareness of national credit and rights protection, and created a good social atmosphere.
##