Time is always fleeting. During my three months in the company, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the new work of the working environment and the front desk, earnestly performed my duties and worked hard to complete all the work. The study and work in the past three months are summarized as follows:

I. Work content

In these three months, I adopted the methods of watching, asking and learning, and got a preliminary understanding of the specific business knowledge of the company's front desk clerk. First of all, summarize all my specific work contents:

1, responsible for answering and transferring telephone calls at the front desk, doing a good job, carefully recording important matters and conveying them to relevant personnel without omission or delay.

2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners.

3. Be responsible for the sanitation and cleaning of the company's front desk lobby, placing tables and chairs, and keeping them clean.

4, send documents to leaders at all levels, sign for documents, send and receive newspapers and periodicals.

5. Print and copy office documents, send and receive faxes, and make office forms.

6, contact the company project department personnel, send and receive internal documents.

7. Other tasks assigned by the leaders.

Second, the work harvest and experience

(a), learning in practice, and strive to adapt to the work. This is my first job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member. It is said that the front desk is the window of the company's external image. Just three months has given me a new understanding and experience of this sentence. Guests visiting the company should be polite, be kind when answering the phone, handle the daily affairs of the office building seriously, and treat colleagues with humility and sincerity ... bit by bit, I can learn from my work, make progress in my study and benefit a lot.

(2) Learn the corporate culture of the company and improve yourself. Only when I joined the Great Wall of China did I truly appreciate the connotation of the ten words "diligence, professionalism, self-confidence, vitality and innovation". I feel this culture from the dedication of leaders and colleagues. In such a good working atmosphere, I will also ask myself to take these ten words as the criterion, put myself into my work with a positive and optimistic attitude, do my job well, find out the shortcomings in my work in time and communicate with the department in time. This has always been the goal and direction of future work.

(3) Expand your knowledge and constantly improve yourself. Three months' work also gave me a sense of crisis. At work, I will receive some customer information and professional phone calls, so it is not enough to rely on my current understanding and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening.

Third, the future plan

During this period of work, I learned a lot and felt a lot. Thank you very much for your concern and help. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, give full play to my potential and contribute to the construction and development of the company!

2.2022 Summary of personal work at the front desk of the company

The coming 20xx year is a full, busy and happy year. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past year, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, I have made great progress in my work and study.

The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.

First, strive to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and keep them confidential. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

Second, pay attention to the hygiene and image of the front desk.

Remind health workers to clean up on time. The pantry within its responsibility shall be kept clean, and the water dispenser shall be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.

Third, do a good job in stationery procurement and learn some purchasing skills.

Understand the market price of purchased stationery, and further communicate with existing suppliers, hoping to reduce the original purchase price. And find more high-quality stationery suppliers. Choose suppliers with good quality, low price and thoughtful service. Save every penny for the company. Maintain more than two fixed suppliers.

Fourth, do a good job in warehouse management.

Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the loss or damage of the goods to the relevant departments in time.

Fifth, focus on the overall situation, regardless of personal gains and losses.

Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of the company, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!

3.2022 Summary of Personal Work at the Front Desk of the Company

In the next 20xx years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of the work for one year.

First, learn from practice and try to adapt to work.

This year, I worked as a front desk, and the front desk was the first person to show the company's image. At work, I treat every visiting customer warmly in strict accordance with the company's requirements, and point them to the relevant office, which provides convenience for leaders and customers. This is my first job after graduation. As a newcomer, I just joined the company. I am very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments of the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.

It is said that the front desk is the window of the company's external image. In just one year, I have a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted with courtesy, be kind when answering and transferring calls, learn to refuse unnecessary calls and things, handle the daily affairs of the company seriously, and treat colleagues humbly and sincerely. Bit by bit, let me learn at work, make progress at work, and benefit a lot.

Second, learn the corporate culture of the company and improve yourself.

Joining XX, a big group, really realized the essence of heaven and earth, and felt the concept of "strategy drives the world" and the connotation of the slogan of "striving for the world". I think this is also the motivation to motivate each of our employees to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I should also ask myself to devote myself to my work with a positive working attitude, do my job well in a down-to-earth manner, find out the shortcomings in my work in time, communicate with company leaders and colleagues in time, work hard and be a qualified and competent employee. This is also the goal of my future work.

Third, expand your knowledge and constantly improve yourself.

A year's work time also gives me a sense of crisis. I found that there is a big difference between working and studying in school. What we have learned in textbooks can be used in our work, and we have to face more and more unfamiliar knowledge. Therefore, it is not enough to rely on my current knowledge and understanding of the company. I want to keep charging in the future work process, and study the typesetting design of manuscripts, detailed business projects and so on after work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders. However, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar things from happening.

This work experience has taught me a lot, and I also have a lot of feelings. I am deeply proud of the company's performance. I will continue to strive to improve my self-cultivation and connotation, make up for my shortcomings, sum up my experience in the new study, do my work well with a modest attitude and full enthusiasm, give full play to my potential and make better contributions to the company's development.

4.2022 Summary of Personal Work at the Front Desk of the Company

Time flies, and unconsciously ushered in a new year. In the next 20xx years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of my work in 20xx years.

First of all, reception at the front desk.

20xx 65438+ 10 to July, as a receptionist, the receptionist was the first person to show the company's image. At work, I work in strict accordance with the requirements of the company, treat every visiting customer warmly, and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * has gained about 1000 users.

Second, the reception of the meeting.

1, foreign conference reception. Participated in the reception of major meetings such as financial meeting of Protoss Unicom, working meeting of operation and maintenance department, manpower supervision training meeting, working meeting of Protoss Unicom's operation department, business analysis meeting held by Protoss Branch and Protoss Branch. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people, serving food and giving gifts, and accumulated more knowledge.

2. Internal meeting management. Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * arranged more than 500 internal meetings.

3. Video conference management. When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.

Third, expense reimbursement and contract entry.

In this regard, in strict accordance with the company's requirements, the reimbursement form will be received on Monday, signed by the leader on Tuesday, and then entered into the erp system to do a good job of registration. Over the past year, more than 1000 reimbursement forms have been entered. More than 20 contracts were signed.

Fourth, comprehensive affairs work.

20xx was transferred to the office in July, responsible for public security inquiries, signing of foreign documents, trade unions, office supplies, canteen management, etc. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library. By the end of June, 1 1, * * received about 300 public security inquiries, and handled them enthusiastically, strictly in accordance with company regulations. Send and receive about 90 foreign documents, so as to upload and distribute them in time without delay. 20 pieces of materials were submitted, and 2 issues were compiled. Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.

Verb (short for verb) Other jobs

While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in the protoss Unicom honesty speech activity; Protoss Unicom won the third prize in the Integrity Speech Competition, and is currently actively preparing for the program summary, selection and performance of the 20xx cultural performance.

Sixth, shortcomings in the work.

Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.

Seven. 20xx work plan

1, strengthen self-study, combine the reality of the General Department, consider the details, closely follow the leaders' intentions, coordinate internal and external relations, and solve problems for the leaders.

2, actively learn from other units, hotels and other conference reception experience, improve the reception level, enhance the company image.

3. Do a good job in trade union work, carry out meaningful activities, strengthen communication, and continue to carry out "Trade Union send warm" activities.

4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment.

20xx year is coming, and xx year full of challenges and opportunities is coming. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and do my bit for the company's development and growth.

5.2022 Summary of Personal Work at the Company's Front Desk

The past 20xx years have been full, busy and happy. On the arrival of this new year, looking back, in almost five months after I came to our X hotel, as a new employee, with the care and help of our front office leaders and colleagues, I have never known anything about the reception work at the front desk of the hotel, and now I have been able to work independently. Never dare to speak to communicate freely with guests! I sincerely thank the department leaders and colleagues who have helped me, thank you! Now I will make a summary of my work in the past five months.

The front desk is the starting point to show the image and service of the hotel. For guests, the front desk is the first step for them to contact our hotel, the first impression of the hotel and the facade of the hotel, which is very important. So the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to guests begins with welcoming guests at the front desk, and a good beginning is half the battle. Recognizing its importance, we must do our work well. Therefore, in the past five months, I have been strictly abiding by the hotel regulations. To sum up, it can be said from the following five aspects:

First, etiquette. Be polite like all other service industries. Pay attention to etiquette, how to keep smiling, how to greet guests, how to provide services for guests, and the language to be used in the service.

Second, pay attention to the image. The front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must ask the guests to wear light makeup, work clothes and have a good mental outlook, so as to maintain the image of the hotel and let the guests know and see our mental outlook of Yibang. So as to leave a deep good impression! But also conducive to the promotion and cultivation of our own image. Thus, it will affect our future life.

Third, the training of front desk business knowledge. Mainly the daily workflow, the daily work of the front desk is very complicated, such as check-in and check-out, telephone transfer, inquiry, information provision, luggage storage, information inquiry and verification. Check the order, arrange the room, and hand over the work during the shift change. Therefore, we should always maintain a serious and meticulous work style and sense of responsibility! So as not to bring inconvenience to the guests and their colleagues!

Fourth, English at the front desk. It is a basic requirement for every receptionist to have a certain ability of English at the front desk, so as to better serve foreign guests. As for English reception, I thought it was not a problem for an English major like me, but when I received foreign guests later, many problems came out. For me, I haven't been exposed to English for more than a year, and I realize that many words are unfamiliar, and the names of many hotel facilities and equipment have never been exposed before. Fortunately, our hotel organized English training at the front desk, which allowed me to review and consolidate the words I had learned before. I also learned many words that I have never touched before, such as the names of many facilities and equipment. Through such training, I understand a truth, you should never forget to study and keep charging yourself! Only by continuous learning can we make better progress and improve our abilities in all aspects!

Fifth, focus on the overall situation, regardless of personal gains and losses. Whether during working hours or during vacation, if the hotel has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Yibang, I will contribute my strength to the hotel. Usually actively participate in the activities organized by the hotel, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business content of our hotel. In order to work better in the future, we will continue to lay the foundation.

In the past five months, I have many shortcomings, such as communication with leaders and colleagues, and work. My colleagues and I suggest that guests often make me nervous. The new year is coming, and I will definitely overcome this mentality in my future work. I am also very grateful to my colleagues who gave me advice! Because you and I are both aware of our own shortcomings, we have a chance to correct them. It is also of great help to me! Although the work at the front desk is sometimes trivial, everything should be done seriously.

So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!