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The window work directly faces the people, and the words and deeds of the staff are related to the image of the party and the government in the eyes of the people. Therefore, to be a good window staff, we must require our window staff to have good business knowledge, good gfd and standardized and civilized service terms. As a window staff member of the government settlement center, I have been dealing with various relocated households every day recently, handling the payment and renewal of the house payment, asking about the house payment and resettlement, and talking about some experiences on how to do a good job in the hall window service:

First, we must have a stable mentality. As window staff, we should first straighten our position and clarify the relationship with the clients. When receiving the staff who come to handle affairs, we should first have a stable attitude and never be overbearing. The eyes are kind and natural, with a smile and gentle eyes; Form should be decent and natural; Polite and thoughtful in language, say "please" more often, such as "please prepare information"; "Please wait a moment"; Say less "no", such as "you are wrong", "not today" and so on. Working in the window, I have to deal with all kinds of people every day, especially those with low education and low quality. With a stable mentality, it will be easy to find the starting point of communication with people, so as to effectively communicate with employees on an equal footing and make employees feel warm and happy. With a sincere attitude, give advice to employees, find ways to solve problems for employees, and let employees feel that you are sincerely helping him, so as to dispel their distrust of you and help their work.

Second, we must have skilled business. With the continuous refinement of social division of labor, the society has higher and higher requirements for government functional departments to handle business. This requires window staff to constantly strengthen the study of business knowledge, especially their own business knowledge, to be precise, to answer questions accurately, and to have a general understanding of the business knowledge of other windows. In addition, we should pay more attention to the accumulation of knowledge and experience in our daily work, carefully analyze and study difficult problems, solve them in time, improve our professional level, and better provide fast, accurate and in-place services for those who come to handle affairs or inquire, so as to make the people happy and satisfied.

Third, pay attention to language skills. Window staff should not only have a skilled business level, but also have certain language skills. When answering questions, explain the procedures or materials that need to be prepared to the staff in detail, accurately and once. Be objective and calm when receiving complainants, especially emotional complainants, and be witty and clever when dealing with emergencies. In the usual work, we should treat each other with sincerity, convince people with reason, and think from other's perspective, and think for the masses everywhere, so as to do things well.

Service is intangible, but it can be perceived. Service is an art, and art is endless; Service is a science, and there is no end to it. As window staff, we must try our best to understand the art of window service, study and learn this knowledge seriously, do more practical things and do more good things for those who come to work, and truly implement the slogan of serving the people wholeheartedly in practical work!