1. In modern business society, customer service has become a slogan, or a fashion. Shouting and doing, some enterprises are really serving, some enterprises are deceiving consumers, and some enterprises don't understand service. But in recent years, customer service has become a slogan in Chinese mainland, which can explain at least two good things.
2. One is that the concept of customer service has been deeply rooted in people's hearts, and both business owners and consumers understand and attach importance to the extension of product value-the importance of service: for enterprises, if they want to sell their products well, do a good job in the market and build a good brand, they cannot do without service.
Extended data:
Service industry classification:
According to the classification table of international service trade of the Bureau of Statistics and Information Systems (SISD) of the World Trade Organization, international service trade is divided into 1 1 and 142 service items. The classification table basically includes the main scope of service industry:
1. Commercial services refer to service exchange activities involved in commercial activities, including professional services, computer and related services, R&D services, real estate services, leasing services without the intervention of brokers, advertising services and other commercial services.
2. Communication services, including postal services, express mail services, telecommunications services and audio-visual services.
3. Construction and related engineering services, including general construction engineering, installation and assembly engineering, building improvement and decoration engineering, etc.
4. Sales services, including agency services, wholesale trade services, retail services, special agent services and other sales services.
5. Education services, including primary education services, secondary education services, higher education services, adult education services and other education services.
6. Environmental services, including sewage treatment services, waste treatment services, health and related services and other environmental services.
Baidu encyclopedia-service industry