A: Of course not! But this problem has a fundamental structural problem?
Suppose the customer's requirements are reasonable? Then as a service provider, we should be willing to accept and try our best to meet the reasonable requirements of customers! There is no need to raise each other to the level of "God"!
On the contrary, if you want to serve God, I don't think those customers are reasonable demands!
So the question should be, "Do we all regard each other as gods for customers who make unreasonable demands? The answer is of course no! It's the same even in management positions!
"Customer is God" and "Customer is always right" are just some slogans! In reality, we should respond according to different situations, instead of blindly following each other as customers!
It's a pity that the management of many companies, based on rigid management style, hold these so-called hospitality attitudes without exception! Completely ignore the pressure and ability of employees, and handle so-called complaints and disputes from the perspective of customers! Lead to low morale of employees and hostility to the company and customers! As a result, the service quality is greatly reduced!
To tell the truth, there are not a few incompetent, lazy and rude service providers! But those so-called customers who are unreasonable, ambitious and bullying are everywhere! As a management, we need to fully understand the reasons of both parties involved before we can make a judgment! Not simply afraid of offending guests, afraid of affecting business, sacrificing the dignity and professionalism of employees!
, reference: cecimak personal views and understanding! Agree that customers are very different from God. We will serve our customers, but God will pay for us.