1. Responsibilities of Loss Prevention Department of Supermarket and Rules and Regulations of Loss Prevention Department: To do a good job in loss prevention management and improve the efficiency of loss prevention, we must first strengthen the management of loss prevention personnel, improve their own management level and ability, strengthen the quality education of loss prevention personnel, and improve their self-discipline ability, so as to deepen the loss prevention management in various fields, truly implement the loss prevention management and complete it according to the company's requirements.

2. If each loss prevention member wants to successfully complete various loss prevention indicators, he must first learn and master the company's internal management regulations, conscientiously implement the work flow of each post according to the requirements of loss prevention work, and truly exercise the duties of loss prevention work, so as to achieve the expected results. In order to do a good job in loss prevention management, the responsibilities of loss prevention personnel are very important. The requirements for loss prevention personnel cannot be compared with those of an ordinary employee. Therefore, the requirements for loss prevention personnel are different. Damage prevention staff should have high political and ideological awareness, noble ideology and morality, high sense of responsibility and strong sense of responsibility. To do a good job in loss prevention management, loss prevention personnel must get rid of humanism, not be afraid of the malice of the wicked, establish a good image of fighting for the interests of Honghui, and always have a heart of dedication to Honghui. Only in this way can we really play the role of loss prevention.

3. Management consists of multiple levels, and a management system is established according to different needs, including political management, economic management, material management and personnel management. Each management system has its own different management methods and modes; Of course, Honghui is an enterprise group company with economy as the entity, and it presents the economic management system as the main body. Loss prevention management is only an indispensable part of economic management, and loss prevention management is a necessary measure for enterprise groups to improve their efficiency. Everyone knows why supermarkets should put loss prevention management in an important position, and why the wages of loss prevention staff are higher than those of ordinary employees. This shows the importance of loss prevention management, and it is also the attention and concern of supermarket leaders for loss prevention staff. Therefore, our loss prevention team members should understand the support and help of enterprises in a humanized way. We must understand this in theory.

4. Loss prevention management is a very important and arduous work, and the quality of loss prevention management is directly reflected in the work of each loss prevention staff; In order to increase the benefits and wealth for the company more and better, our loss prevention team should first start from the loss prevention personnel themselves. Damage prevention team members should have excellent skills, and damage prevention personnel should have strict organizational discipline concepts and always be strict with themselves in their work. Loss prevention personnel must unswervingly adhere to the principle and resolutely safeguard the interests of the company at any time and under any circumstances. Really know and understand the importance of loss prevention. Here I analyze a data to illustrate the necessity of preventing address loss. As far as Morningstar Store is concerned, from last year 1 1 month to April this year, in just half a year, there were 1 1 class group losses, with a cost of 10785 million yuan, a loss rate of 35,000 yuan and a loss amount of 37,400 yuan. Like these losses, there are other losses besides those caused by rats, deterioration and breakage, and the loss prevention personnel have an unshirkable responsibility. Among them, the loss rate of washing is 7 ‰, and the loss rate of department stores is as high as 16.6, which greatly exceeds the natural loss standard. Not a non-staple food, not easy to deteriorate. Why is there such a high loss rate? This shows that there are still many problems in our actual work, which is far from the requirements of the company. Failing to implement the workflow seriously, the work responsibility is not in place, which leads to the loss of goods. Therefore, we must understand the importance of loss prevention in theory.

Loss prevention post setting

Entrance, exit silver wire, receiving, internal inspection, monitoring, mobile foreman

Obligation to prevent loss

Our task is to reduce losses, maintain the company culture and values, and ensure the company's sustainable development.

Job responsibilities of loss prevention personnel

A, employees in and out of the post:

1. Check the articles carried by off-duty employees, whether they carry articles, etc.

2. Be responsible for the registration of visitors, answer their inquiries politely, notify visitors by phone or other means, and maintain the office.

Regional work order, supervise cleaning and hygiene.

3. Prevent employees who don't wear work clothes or work cards from entering the mall through the passage.

4. It is forbidden for employees to dismantle, repair and smear the fingerprint punching machine without permission. Once found, they will all be dismissed.

5. It is forbidden for employees on duty to leave the mall without reason, and those who need to leave because of work should go out to register.

6. Carefully check the goods brought out of the mall through this channel, ask the reasons and make a good registration, verify whether the documents are consistent with the physical objects, and strictly implement the (goods access process).

7. Stop employees from bringing bags (bags) and items unrelated to work into the mall from the passage.

8. Customers, delivery personnel and other irrelevant personnel are prohibited from entering and leaving the passage.

9. Check and register the personnel who are on duty in the office area at night due to work needs, and may not enter without registration.

10. After the night shift is cleared, check whether the doors, windows and lighting in the office area are closed properly.

1 1. Assist customer service staff to make complaints.

12. Loss Prevention Department is directly responsible for employee access. Usually, 1 person is arranged to stand guard, and 2 people are on duty.

13. The loss prevention staff is on duty at 7: 00 a.m., of which 1 is on duty, 1 keeps the clock-in order. Employees should queue up in order to punch in.

14. The shift change time at noon is before 14: 40, and the meal time in the afternoon is 17:00- 18:30. Off-duty employees must take the staff corridor.

And consciously open the carry-on package and accept the inspection by the loss prevention personnel. Those who do not accept the inspection will be fined (10 yuan) and dismissed according to the seriousness of the case, and reported to the personnel registration for the record.

15. Supervise and inspect that employees and cleaners must put the garbage into the garbage room, and it is not allowed to put it anywhere. At the same time, we should keep an eye on the garbage room, and no one is allowed to turn over the domestic garbage in it.

16. During working hours, it is forbidden for the employees who are processed and produced on site in the fresh food area to walk out of the employee aisle in their work clothes, and they will be warned for the first time and the second time.

Fines 20 yuan and informs the supplier. The fine will be deducted from next month's payment.

Second, the control room post security door

1. Under the leadership of the manager and duty assistant, monitor the safety, confidentiality and correct operation of the control room.

2. Familiar with various monitoring systems, instruments, equipment and working principles.

3. Be familiar with the layout and orientation of the monitoring area, report to the section chief or the manager on duty in time when suspicious circumstances are found, and make tracking videos and detailed records.

4. Don't let go of any doubt easily, and record the abnormal situation immediately. At the same time, notify the supervisor by intercom.

5. Seriously implement the confidentiality provisions of the control room, and prohibit non-working personnel from entering the control room.

6. Take good care of monitoring equipment, actively report faults and contact relevant departments to eliminate them, and do not run in spite of illness. Meanwhile, do a good job of communication.

Liaison and safety work.

7. Do a good job in the sanitation of the computer room, the collection of keys and the charging of walkie-talkies.

8. The replacement of video tapes must be carried out in an orderly manner and registered.

9. For the problems on duty, make detailed handover records.

10. The Security Loss Prevention Section is responsible for the daily maintenance and repair of monitoring equipment.

1 1. The security guard is responsible for the daily maintenance and repair of the monitoring equipment in this area.

13. The General Affairs Section is responsible for the daily maintenance of monitoring equipment.

14. Major maintenance or modification of monitoring equipment should be carried out by professionals.

Detailed rules for the management of emergency doors (halls)

1. The security personnel at the security gate go to work at 7: 00 a.m. on time, * * 6 people (including entrance 1, exit 1, staff passage 1, internal patrol 1, control room 1, mobile station 1.

2. After the operation, the security guard of the security gate should be serious and responsible, so that the ticket inspection and the ticket inspection without a ticket are consistent.

3. Security doors can only enter and exit, especially for internal personnel.

4. The security guard on duty should take turns to have meals, and the meal time should not exceed 45 minutes. During the meal, someone must stick to their posts, including at least two people at the security gate, and no one is allowed in the store. Lunch should be over before 18: 30.

5. The shift change time in the afternoon is 14: 40, and no one is allowed to leave his post without authorization. Early shift personnel must clock out after 15: 00, otherwise they will be deemed to have left early and fined 10 yuan.

6. The loss prevention personnel who leave work at night should leave work together with the replacement manager. (No one in the store, after the doors and windows are closed)

7. It is forbidden to leave the post, leave the post, leave the post during work, chat with customers and employees, and make trouble. Once found, 50 yuan will be fined.

Third, the customer entrance.

1. Remind customers to store their bags. Smoking, slapstick, people with pets and people with untidy clothes are not allowed to enter the store.

2. Be responsible for the placement and supply of shopping carts and shopping baskets, and ensure customers' needs at any time.

3. Guide customers to the service desk to handle related matters.

4. If there are similar goods, keep the bag.

5. Good service: "Welcome to a supermarket, please, thank you, welcome to visit again" and so on.

6. Actively cooperate, inspect, supervise and service the return procedures of the center.

7. Observe the personnel entering the store, and notify the personnel above the section chief in time if there are any suspicious personnel.

8. Stop customers from going in and out in the opposite direction.

9. The local government and relevant fire control and industrial and commercial departments shall promptly notify the personnel above the team leader.

10. Strictly and carefully check the delivery of household appliances (and unpack and check whether the goods, models and prices are consistent with the computer receipt and delivery note, and release them only after checking them correctly, and indicate on the computer receipt: the goods have been delivered, time and name; And do a good job in the registration of goods in and out of the warehouse, and strictly implement the delivery procedures. )

1 1. Prepare for an emergency.

Fourth, the cashier post

1. Monitor whether employees shop at the designated cashier.

2. Supervise and prevent customers and employees from taking unpaid goods out of the store. If the circumstances are serious, they shall be dismissed and sent to the public security organs for handling.

3. Supervise whether the cashier missed or failed to make the order, and whether there was collusion with customers, employees, relatives and friends.

4. Supervise whether customers and employees change packages, change prices and use counterfeit money when paying bills.

5. Check and verify whether customers pay for the goods sold at the supermarket counter. Seal and verify before release. A receipt on the computer.

Mark it "The goods have been shipped" and sign your name and date. )

6. When the group purchase goods are delivered, assign a special person to check whether the computer receipt is consistent with the delivery list, and then release them after verification. At the same time (in

Computer receiving and delivery notes indicate whether the goods have been delivered, time and name).

7. Supervise the normal operation and maintenance of inspection equipment.

8. Loss prevention staff without shopping channels should supervise and cooperate with the service center in all aspects such as return and exchange.

9. The convenience entrance channel should be explained to customers, and customers are forbidden to go out from here (only authorized personnel), and the shopping carts and shopping baskets in the cashier area should be supervised.

Send it to the second floor in time.

10. Supervise the cashier not to get off the plane for no reason, and supervise the hygiene of the shopping cart (basket) at the checkout counter.

1 1. In case of an emergency in the mall, go to the designated place and stand by quickly.

Verb (abbreviation of verb) EAS general exit

1. Control the order of people flow in this area, prevent congestion and chaos, and keep it smooth.

2. Check whether the goods carried by customers are consistent with the date, quantity, name and price of the shopping receipt.

3. When there is an alarm, the principle is: "Check things first, then check people." And do a good job of explanation to ensure that when the goods are shipped out, they will be taken to the loss prevention class and handed over to the team leader or manager on duty.

Alarm processing mode:

First of all, you should politely stop the customer: "Hello, sir (miss): Just a moment, an alarm occurred when you called the police in the past. Maybe the cashier forgot to degauss some goods for you. Do you want me to check for you? " Inspect the goods first, and notify the cashier foreman to handle it accordingly when calling the police. If there is no alarm on the product, please politely ask the customer to pass the alarm test and observe his expression. If you confirm that there are goods in the mall on him or in his handbag that have not been paid, please go to the office to deal with them. (In principle: check things first, then check people)

4. Be responsible for the management of surrounding health and safety, always be vigilant and make emergency preparations.

5. It is forbidden to enter in the opposite direction to prevent confusion.

6. Do a good job of checking the invoice sales of supermarket counters.

Six, the receiving area jobs

1. Responsible for the registration, classification and parking of suppliers' vehicles.

2. Actively cooperate with the personnel of the receiving team to count the items entering the mall, and accept the goods according to the procedures specified by the company, but they cannot enter the authorized area.

3. Employees, customers and suppliers are prohibited from entering and leaving the receiving department (except the receiving group and fresh suppliers), but they cannot go out from this area.

4. Suppliers and employees are prohibited from smoking and eating in the receiving area.

5. The returned goods and the goods reported as damaged shall be signed by the department head and relevant personnel, and the procedures for returning goods and reporting losses shall be strictly implemented.

Return (exchange) procedure: verify whether the documents are in conformity with the real objects (including date, quantity, variety, price, etc. ), whether the supervisor agrees with the amount authority and whether the relevant personnel sign it.

Loss reporting procedure:

Check whether the goods have reached the reported loss (expired, deteriorated, unsalable, etc.). ). If the goods have reached the reported loss, check whether the physical objects are consistent with the documents. Check and sign your name and date. Notify the personnel above the section chief in time when problems are found.

6. When the bulky goods purchased by customers are sent out at the receiving place, the computer ticket and the delivery list should be carefully checked, and the loss prevention staff can only release them after verification and registration, and the delivery procedures should be strictly implemented.

7. Supervise and inspect that employees and cleaners must put the garbage into the garbage room and are not allowed to put it anywhere. At the same time, we should keep an eye on the garbage room, and no one is allowed to turn over the domestic garbage in it.

8. Manage the sanitation of the receiving area and do a good job of supervision.

9. Strictly implement various procedural systems, such as receiving goods at night.

Seven, night shift.

1. It is forbidden to doze off and sleep during duty.

2. Assist night club duty manager and night shift staff to patrol the market, and clean up the market after business.

3. Check whether all doors and windows, lights, power supply, gas, switches, machines and equipment are normal. Whether it is closed and whether there are other fire safety accidents.

4. After clearing the site, the monitoring personnel on duty are responsible for turning on the infrared alarm system of the mall to protect (control) the mall.

5. The personnel on duty (manager) must patrol the shopping mall once every half hour, and handle any abnormal situation in time.

6. If the infrared alarm center gives an alarm during the duty, the duty manager will check and handle the alarm area.

7. After closing the store, the lights in the store are turned off by 2/3 in turn. After the replenishment, turn off all lighting facilities, turn on the duty lights, and check whether the faucet is turned off.

8. Check the whole store at 22: 00 pm, 2: 00 pm and 5: 00 pm. Main inspection: whether all refrigeration equipment such as cabinets and island cabinets are operating normally.

9. Turn on the lighting in the working area of the fresh place at 6: 00 in the morning;

10. Open the store at 7: 30 a.m. 1/3 for lighting maintenance;

1 1. Turn on all lighting facilities ten minutes before opening the store;

safety measure

Provisions on the management of safety and fire prevention in shopping malls

1. A safety and fire prevention committee was established in the store, with the director as the manager and the members as the managers of each class and the head of the security and loss prevention department. The store manager is the first person responsible for fire safety, the fire safety committee is responsible for fire safety inspection, and the firefighters are full-time fire safety inspectors.

2. The manager of each class is responsible for the safety and fire prevention in this area, and the monitor is responsible for the safety and fire prevention in public areas and the fire prevention inspection of the whole store.

3. No open flames are allowed in the store; No smoking; Lamps and lanterns are not covered on time; Don't connect the power randomly.

4. The department that needs to operate with naked flame must submit the operation time and preventive measures in writing to the monitor for examination and approval, strictly implement the operation procedures, and the head of the safety and loss prevention department shall designate a special person to supervise.

5. The electricity consumption in the store must comply with safety regulations and be installed and maintained by regular electricians; Do not connect and pull wires indiscriminately; Overload power consumption is not allowed; Unqualified electrical materials and safety devices are not allowed to be used.

6. After closing every day, the cleaning staff is responsible for cleaning and removing inflammable and explosive articles such as packaging, and the safety loss prevention staff is responsible for thoroughly checking all areas in the store, closing doors and windows, handling fire sources and handling handover procedures.

7. It is forbidden to pile up articles and other things in areas with fire-fighting equipment and facilities and fire exits to ensure smooth flow. Firefighters are responsible for the inspection of fire exits and key management.

8. All kinds of fire-fighting facilities and equipment in the store are uniformly equipped, maintained and replaced by the Security Loss Prevention Section. There should be eye-catching signs at the fire control facilities and equipment settings. Firefighters are responsible for checking the fire-fighting equipment every day to ensure the safety and good performance of the equipment. Fire hydrants and fire pumps are started once, the water cage belt is not moldy, the smoke alarm and automatic spraying device are sensitive and effective, and all kinds of equipment are kept clean.

9. For the fire hazards found in the inspection, even if the Notice of Fire Hazard Rectification is issued by the damage protection office, the relevant departments should rectify within the prescribed time limit, and the parties and relevant leaders should be held accountable for the fire hazards and fires that have not been rectified. If there is a fire or fire alarm, but the loss prevention department has not found hidden dangers in advance and the inspection is unfavorable, the responsibility of the loss prevention department should be investigated.

10. When a fire or fire hazard occurs, employees working in this area should immediately report to the loss prevention department and call the police, even if they organize rescue.

Safety rule

1. Smoking is prohibited in warehouses, shops and other workplaces.

2. It is forbidden to pile anything in front of the safety door and safe passage to avoid blockage.

3. Non-company personnel shall not be brought into the office or warehouse without the permission of the security department.

4. All employees must ensure the safety of themselves and their colleagues, and warn of any operations and events that may lead to danger; Serious reportable

Department head.

5. Employees must be familiar with the location of fire extinguishing devices and the use of emergency equipment in the work area.

6. Employees should wear protective clothing and tools provided by the company when working in dangerous work or dangerous areas.

7. Employees shall abide by the safety operation instructions of tools; Do not use machinery, equipment or motor vehicles (forklifts) without authorization.

8. The company prohibits employees from moving or removing the safety signs on the equipment and from modifying the existing equipment. Damage prevention personnel have the obligation to supervise and stop.

9. Employees should actively participate in accident handling in their respective post areas and obey unified scheduling.

10. Employees are obliged to report any safety accidents.

Fire drill plan

In order to implement the Fire Protection Law and ensure the safety of property and personnel in supermarkets, this scheme is formulated according to the working principle of "prevention first, fire protection combined" and the actual situation of Honghui Shopping Plaza.

1. Participants: three to five employees (including managers and assistants) from all departments of Honghui Dirty Plaza. All employees of loss prevention department (except on duty).

Second, the drill plan: According to the geographical environment and internal structure of Honghui Shopping Plaza, the following two fire fighting methods are seen from the actual situation.

1. asphyxiation method: pour about two liters of diesel oil into the waste gasoline tank, and cover the mouth of the tank with a sack or quilt after ignition, so that the open flame in the tank will suffocate and extinguish because there is no external air to support combustion.

2. Fire fighting method: After using the above materials to put out the fire, use a dry powder fire extinguisher to spray at the root of the fire source at a distance of about three meters, so that the presence of combustion-supporting materials around the fire source can be suppressed due to the intervention of dry powder, thus achieving the purpose of extinguishing the fire.

3. Purpose

So that every employee participating in this fire drill can master the correct use and fire extinguishing methods of fire fighting equipment, so as to achieve the purpose of using fire fighting equipment nearby at the early stage of the fire.

Fire treatment

1. In case of fire, the following measures should be taken:

Keep calm and don't panic; Press the nearest fire alarm and notify the personnel on duty and the head of the security department; Notify the switchboard and inform the location and scale of the fire; Ask for help from the nearest colleague; Under safe conditions, try to use the latest fire-fighting equipment to put out the fire; Never use water or foam extinguisher to extinguish the fire caused by electric leakage; Close all doors and windows at the fire site and turn off all electrical switches;

2. If the fire spreads, the following evacuation measures should be taken in time:

The evacuation area is divided into fire zones, and the person in charge of evacuation in the area is clearly defined; Immediately after the broadcast, evacuate the fire scene; When evacuating from the fire scene, you must evacuate from the fire escape;

3. Employees should participate in fire drills and remember fire signals, safety exits, access positions and the use of fire fighting equipment.

An unexpected emergency

1. In case of emergency or accident, pay attention: keep calm and immediately notify the superior leader and security department; Assist in maintaining the website; Cooperate with colleagues to keep the company's business running normally;

2. If any employee is injured or has an accident in the company, it should be noted that the employees present should immediately notify the department head or the manager on duty; Assist in rescuing the wounded and sick; Consciously maintain the order at the scene;

Timely report

1. In order to ensure safe operation, employees should report all unsafe actual operations or accidents to department heads or security departments.

2. If any suspicious person is found in the company, it should be reported to the superior immediately, so that it can be expelled from the store.

keep secret

Scope of trade secrets

1. Documents, materials, manuscripts, forms and other business information. Obtained by employment in our company, such as the list of relevant customers and cooperation.

Price, turnover, marketing planning, employee compensation, whether in oral, written or computer file form, whether it is customers or companies.

All these are trade secrets.

Confidentiality rules

1. Company employees must abide by the following rules, or they will be disciplined according to the specific situation; Seriously dismissed and investigated for legal responsibility;

2. All confidential documents must be properly kept; Don't use company documents for purposes other than the company's business; The customer's situation, the company's internal information must not be leaked.

Service principle

1. Be serious and responsible, work hard and complete the task with high quality.

2. Not only from the language, but also from the action to customers (inside and outside the company) that: customer needs are our needs.

3. Listen carefully to the work instructions and instructions of the superior supervisor. For the work report, we should follow the principle of reporting step by step, and should not report beyond the level.

However, in case of emergency or special circumstances, this restriction does not apply. The superiors and subordinates should treat each other sincerely and respect each other.

4. Communicate with colleagues and other departments correctly, effectively and timely. Don't pass the buck when encountering problems, and build a group of mutual trust and mutual assistance.

teamwork

5. Specialize in business knowledge and skills, develop their own potential, and show the spirit of active participation and enterprising.

Follow business ethics

1. The sustained and healthy business development of the company depends on the attitude and behavior of each employee to meet the company's expectations. Every employee should remember his representative.

The company pays attention to maintaining the company's image and reputation at any place and time.

2. Whether selling the company's products or providing services, or buying suppliers' products or services, the quality, price and service should be completely determined.

On this basis, no remuneration, gifts or other special treatment related to individual customers or customer representatives shall be given or accepted.

Introduction of related usage tables of loss prevention department:

1. record of inquiry 2. Witness record

Three. Investigation record four. Query record

Verb (abbreviation of verb) Inspection Record of Duty Supervisor of Loss Prevention Department VI. Inspection Record of Duty Supervisor of Loss Prevention Department

Seven. External insurance inspection record of loss prevention department VIII. Night patrol inspection record of loss prevention department

Nine. Work Record of Audit Team of Loss Prevention Department X. Work Record of Equipment Operation of Loss Prevention Department

XI。 Fire monitoring and inspection records of loss prevention department 12. Internal safety inspection records of loss prevention department

Thirteen, (Loss Prevention Department) Loss Prevention Inspection Work Record Fourteen, Receiving Report Record

Fifteen. Public security case registration form. Manufacturer registration form

Seventeen. Article 17 Application Form for Import and Export of Articles. Manufacturer's list of import and export goods

Nineteen. Report the loss of approval form XX. Shift schedule of the supervisor on duty

1, commodity borrowing form (in triplicate) 2, inventory loss and surplus adjustment form (in triplicate)

3. Inspection records of high-risk control points. Gift receipt form