(Summary of Women Squadron's Work in the First Half of 2006)
In the first half of 2006, Comrade * *, the stationmaster, proposed the "Sunshine Charging 365" project. The women's squadron took this opportunity, relied on "winning the cup", unified the thoughts of all the team members with the working goal of "civilized charge and excellent service", and carried out the activities of creating spiritual civilization in a deep and solid way, which effectively promoted the synchronous development of the two civilizations in the women's squadron and cultivated a team with high quality, excellent style and a large number of people. Summarizing the work of the women's squadron in the past six months, there are mainly the following aspects:
First, keep the advantage and build the brand strategy of "women's squadron"
In the first half of the year, the women's squadron continued to implement the working method of "four hearts, three voices and eight similarities"; "Four Hearts", that is, speaking civilized language enthusiastically, carefully collecting money to find a job, patiently answering questions and serving with a sincere smile; "Three tones", that is, there is a greeting when the car comes, an echo when asked, and a delivery when the car leaves; "Eight things are the same", that is, one car is the same, busy or not, leaders are the same, day and night are the same, inspection and misconduct are the same, drivers and passengers have the same attitude, good mood and bad mood, and there are praises and denials. Enhance employees' sense of responsibility as masters, give full play to the typical demonstration effect, and carry out the "charge pioneer" selection activity in the squadron, so that employees can "learn by example and have a direction" and form a good situation of "you chase after me and everyone strives for the first place".
Second, collect in a civilized way and strive for greater breakthroughs.
In the face of some drivers who ignore highway laws and regulations, maliciously evade fees, and even violently resist fees, the members of the women's squadron always treat each other with sincerity, convince others with reasoning, and patiently and politely explain and persuade them. Always keep in mind the sacred mission of "being on the main road and facing the world" of toll stations, faithfully perform their duties, put national interests and collective interests first, and are not afraid of personal safety, ensuring that "job hunting is inevitable and loss is not greedy" and shaping a good image of "women's squadron".
Three, according to the division of labor, formulate the corresponding learning and training plan.
Squadron field personnel receive regular (at least once a month) training in civilized service, safety knowledge, environmental sanitation and how to deal with emergencies; Chargers should memorize and strictly abide by the new charging regulations, and regularly (at least once a month) conduct training exchanges such as civilized service, charging strategy and tonnage verification; Conduct professional ethics and safety education and training for the whole team (at least once a quarter). Strive to create a new image of a civilized, polite and enthusiastic service women's squadron. With the aim of civilized service, they have established a correct world outlook and values, corrected their work attitude, and constantly strengthened their business study with the goal of "charging more and charging more", which made the charging discipline serious and improved the professional quality of the players.
Fourth, safety management has been further strengthened.
Only by putting safety work in the first place can we ensure that all work is carried out in an orderly manner. To this end, we have established a long-term mechanism for safety work, strengthened the implementation of safety work infrastructure, and institutionalized safety work, forming a work situation in which everyone stresses safety and everyone attaches importance to safety. Achieved the safety management goal: no fire, theft and other accidents; There are no cases such as employee duty crimes; No major road traffic accidents occurred; No major malignant accidents and liability accidents occurred.
Five, complete other tasks in the bureau on time.
In the first half of the year, the women's squadron members published many articles in * * * Daily, * * Highway Daily and * * *, and won the first and second place in the * * * speech contest. Especially at the beginning of 2006, with the care and support of the station leaders, with the title of "Women's Squadron, Showing Flash Life on the sentry box", a full-page graphic propaganda was obtained, which reported the work deeds of women's squadrons, expanded the social influence of Zhanhua Toll Station on Yongguan Road, enhanced the visibility of women's squadrons and accelerated the pace of women's squadrons moving towards typical squadrons and high-quality squadrons.
Six, shortcomings in the work
In the process of charging, it is inevitable that there will be some conflicts with drivers due to emotional excitement, resulting in some excessive behavior; There are also some shortcomings in tonnage verification; More efforts need to be made to charge local people for foreign cars.
Looking back on the past, we are full of pride and looking forward to the future, we are full of confidence. In the second half of the year, our women's squadron will conscientiously sum up the experience and lessons, formulate more practical work plans and improvement measures, bravely shoulder heavy burdens, actively innovate, further improve the overall quality of the team members with unique enthusiasm and patience, and make new contributions to the "Excellence and Cup Winning" of Zhanhua Toll Station on Yongguan Road!