Quality Month 1 Activity Plan I. Activity Positioning
This activity is based on the principle of "full participation and seriousness". In a short time, let the staff of the project department integrate into the quality management, and earnestly implement it in the future production process and make continuous progress.
Two. List of members of the activity leading group
Team leader:
Deputy team leader:
Team members:
Third, the way of publicity:
(1) In response to the "Quality Month" activity, the staff of the project department provided slogans and made banners for "Quality Month".
1, brilliant casting, only quality.
2, quality, the cornerstone of credibility.
Quality exists in all places of human life.
4. Quality is the foundation of career; Management, the road to strong business; Interest is the source of prosperity.
5, today's quality, tomorrow's market.
6. Survival by quality, development by quality, and benefit by quality.
7. Build the road of quality and benefit, and create the industry of quality and benefit.
8. Quality and safety are the source of life for an enterprise.
9. Quality is the partner of success, and the implementation of standards is the guarantee of quality.
10, improve the system, strengthen management and improve quality. Adhere to the principle of quality first to ensure the effective operation of the system.
1 1. Enhance quality awareness and strengthen safety management.
12, the quality responsibility lies in Taishan.
13. Strong quality awareness and quality assurance.
14. Strengthen quality awareness and create team spirit.
15, quality wins the market, integrity casts the brand.
16, reduce waste and loss, improve quality, save energy and reduce consumption, and improve efficiency.
17. Build a quality credit system and create a high-quality project.
18, quality is the life of an enterprise, and safety is the life of employees.
(2) All employees have a meeting to discuss and learn the professional knowledge of tunnel construction production quality, so that every employee can experience the atmosphere of "quality month", with the aim of earnestly implementing safety production and ensuring quality in the future construction process.
Four. Activity arrangement
(A) the meeting to promote the "quality month" activities
The project office will organize a "Quality Month Activity Conference" to publicize the relevant knowledge of the Notice on Carrying out the "Quality Month Activity" and read the publicity materials carefully, so as to achieve the purpose of doing a good job in the "Quality Month Activity" on the construction site.
(2) Training course arrangement
Before the shift, the project staff should do a good job in the publicity of "Quality Month" so that every employee can deeply understand the importance of "Quality Month".
(III) Contents of activities
In order to respond to the activity requirements of the Notice on Launching the "Quality Month" of the Branch Company, the "Quality Month" should be well implemented. In order to make employees realize the importance of "Quality Month", our project department allows employees to read the publicity materials of "Quality Month" according to the requirements of the branch and the actual situation of the project department. Cultivate employees' quality awareness and make continuous progress through exchanges and discussions.
The second plan of quality month activity is to make the company's service quality better, establish the company's good brand image, realize the continuous improvement of property service quality and improve the satisfaction of owners. This month, the company will vigorously carry out the special work of "Quality Improvement Month" to provide thoughtful and convenient services for the owners. The specific implementation is as follows:
I. Steering Group
General director: Pei Guangqun, group leader: Song Tao, Shao Ruyuan, deputy group leader:, members: Su Changgong, Huang Ping, Wan, Huang Xianfeng, and Bai Jie.
Second, the purpose of the activity
In order to consolidate the service level of basic property, ensure the steady improvement of service quality, effectively narrow the gap with the management level of the property industry, and further improve the service awareness, work efficiency and service level of Jia Chuang property employees, the "Quality Improvement Month" activity was launched according to the requirements of the company's brand building.
III. Contents of activities
(a) the development of the rectification task schedule, the corresponding rectification plan as the basis for assessment. Hold a monthly mobilization meeting for quality improvement, strengthen supplier management, on-site rectification, personnel training, improve the form of records and documents, carry out morning meeting roll call and reception day for the director of the center, strengthen equipment operation services, pay a return visit to the owners, implement vehicle management plan, manage foreign personnel for decoration, and carry out surprise cleaning of decoration garbage.
(2) The monthly quality improvement work is transparent to the owner. Show the phased work objectives, holiday services, community cultural activities arrangements, operating income and public parts, the use of public facilities, the collection and use of motor vehicle land occupation fees, and the use of housing decoration and maintenance funds. Especially the contrast photos of this renovation activity, such as doorposts, vehicles, environment, green elevators, etc. Let the owner intuitively see the rectification effect.
(3) standardize gfd. Timely replacement of employees' damaged work clothes and badges reflects the good mental outlook of our employees. Unified requirements should also be put forward for the work clothes of the outsourcing party, so as to be clean and tidy.
(4) Combining routine monthly inspection, unscheduled unannounced visits and night inspection, and using relevant records such as operation records and work inspection records, the problems found in the inspection are traced back to the source, thoroughly rectified and hidden dangers are eliminated.
(5) Intensify publicity, and make public the company's 400 complaint telephone number, the office telephone number of the center director and the work email address of the general manager of the property. Listen to the voice of the owner and solve difficult problems for the owner in a timely and efficient manner.
(6) Each service center will pay a return visit to 100% of the complaints according to the problems recorded in the customer service reception table. A return visit can be conducted by talking with users, on-site inspection and inspection. Implement the "owners' reception day" system, improve service methods and expand communication channels. Listen to the real opinions of the owners extensively and effectively solve the problems reflected by the owners.
(seven) actively accept complaints from owners, strengthen household communication, pay a return visit in time, and train the unified rhetoric of urging property fees. The key customers who are in arrears will be received by a special person, and a charging team will be arranged to supervise the payment. In the interview, the problems left over by the property will be divided from the property scope, and various forms of return visits will be carried out to form a good atmosphere, thus improving and beautifying the community.
(8) Outsourcing management. Focus on inspection of service quality, personnel etiquette, tools and materials, etc. And put forward rectification requirements for the phenomenon that does not meet the requirements. If the supplier fails to rectify or implement the terms of the contract as required, it will be punished according to the punishment standard in the annex to the contract. Go to the outsourcer regularly.
Evaluation, including the problems reflected by various inspections, the serious problems that suppliers have had and their improvements, the opinions of the owners, the comparison of service quality of various service providers, spot checks, existing problems, etc.
(9) Performance appraisal. Further improve the sense of responsibility and quality awareness of the personnel in the quality department, ensure that the personnel in each position operate in strict accordance with the workflow, so as to reduce the quality problems caused by human factors and ensure the improvement of the work enthusiasm and attitude of the quality personnel.
Fourth, the implementation steps
(1) Deployment phase (May 4th to May 10)
All departments and property service centers of the company should strictly follow the inspection requirements of the quality improvement contract activity plan and the standard content of the red and yellow lines, conscientiously implement the plan and actively do a good job in mobilization and deployment.
(II) Implementation stage of each department (May 1 1 to May 24th)
In strict accordance with the requirements of system documents, work instructions and contract contents, carry out self-inspection and rectification in detail and comprehensively, form a work report of self-inspection stage, and report the self-inspection summary to the quality management department of the company before May 24.
(III) Company audit stage (May 25th to May 27th)
The company will form an inspection team, led by the quality department, to review the main inspection and key safety parts of the company.
(4) Promotion summary stage (May 27th to May 29th)
All departments comprehensively rectify the problems found in Quality Improvement Month, and the Quality Management Department organizes all centers and departments to evaluate the effect of Quality Improvement Month. Each department and center shall report the activities every week, and feedback the important activities to the Quality Management Department in written form for the reference of each center. Used to encourage outstanding individuals in the process of service improvement.
The third activity plan of Quality Month is to carry out the 20xx quality month activity in depth. According to the unified deployment of the provincial bureau and the actual situation, the following activity plan is specially formulated.
I. Guiding ideology
Conscientiously implement the spirit of the Seventeenth National Congress of the Communist Party of China, the Third Plenary Session of the Tenth Provincial Party Committee and the Fifth Plenary Session of the Fifth Municipal Party Committee, take Scientific Outlook on Development as the guide and emancipate the mind as the driving force, vigorously implement the strategy of winning by quality, guide and mobilize the whole society to enhance quality awareness, and strive to form a good social atmosphere in which the government attaches importance to quality, departments pay close attention to quality, enterprises pursue quality, society advocates quality and everyone cares about quality, so as to continuously improve the overall quality level of our city and make new contributions to the sound and rapid economic development of our city.
Second, the theme of the event
The theme of 20xx National Quality Month is: Quality and safety are the foundation of social harmony.
Third, the activity time
Quality month is from mid-August to the end of September. The specific arrangements are as follows:
Stage 1: Entrepreneurship stage (August 15 to August 3 1). Mainly do a good job in the preparation of quality month, including making plans, contacting the event venue and inviting well-known brand enterprises to participate.
Phase II: Implementation phase (September 1 to September 2 1). According to the requirements of the plan, we will carry out on-site consultation service activities, special law enforcement actions, centralized destruction of counterfeit and shoddy products and other activities.
The third stage: the summary stage (from September 22nd to September 30th), which comprehensively summarizes the activities of Quality Month and reports the summary to the provincial bureau before September 26th.
Four. Activity content
(a) to carry out quality month large-scale publicity and consulting services.
1. Hold the launching ceremony of 2008 National Quality Month publicity and consulting service activities. (led by the office, with the cooperation of relevant departments and inspection sub-bureaus)
2 to carry out quality and technical supervision laws and regulations publicity and business consulting services, distribution of promotional materials. (The Regulation Department takes the lead, and relevant departments cooperate with the inspection sub-bureau)
3. Product identification and anti-counterfeiting results display. (led by the inspection sub-bureau, with the cooperation of relevant departments)
4. Accept reports and complaints on site. (Reporting and Complaint Center is responsible)
5. Display of famous brand products and enterprises. (Quality Department is responsible for contacting 6 ~ 10 famous brand enterprises)
(two) to carry out the "product quality assured commitment" activities. Around the theme of the event, enterprises are invited to jointly issue a product quality assurance commitment proposal to the society. On the day of quality month on-site consultation service, the proposal was published in Yangjiang Daily. (Quality Department and Food Department are responsible)
(three) through the media to promote the strategic achievements of city famous brand. Mobilize enterprises that have won the titles of China famous brand products, national inspection-free products and XX famous brand products in recent years to participate in publicity, fully display the achievements of our city in implementing the famous brand leading strategy, and publish them in the form of a special edition in Yangjiang Daily on the day of on-site consulting service activities to expand social influence. (The Quality Department is responsible for contacting famous brand enterprises and cooperating with the office. )
(four) to carry out special actions against counterfeiting. Focus on food, agricultural materials, building materials and other key areas, people's livelihood measurement, special equipment safety and so on. , organized in a planned and step-by-step manner to carry out anti-counterfeiting special actions. In particular, it is necessary to organize anti-counterfeiting activities during the two festivals (Mid-Autumn Festival and National Day), and carry out joint anti-counterfeiting activities with relevant departments in the name of the Municipal Anti-counterfeiting Office. Do a good job in case source clue management, select a large-scale fake den for on-site investigation and punishment on the day of quality month on-site consultation service, and invite the news media to expose fake enterprises. (Inspection sub-bureau and anti-counterfeiting office take the lead and relevant departments cooperate)
(five) to organize emergency rescue drills for special equipment safety accidents. Joint 1 special equipment users shall carry out emergency rescue drills according to the requirements of the plan. (The special subject determines the content of the exercise, and is responsible for contacting the exercise unit and cooperating with various departments. )
(six) and Yangjiang TV jointly held a "quality and safety knowledge lecture" special program. During the quality month, the program continued to broadcast quality and safety knowledge, common sense of consumption, quality rights protection and other content. (Led by the Legal Department and the Office, with the cooperation of relevant departments)
(seven) to hold free training courses for directors and managers of private enterprises. During the quality month, free training courses will be held for factory directors and managers of private enterprises. (The Legal Department takes the lead and relevant departments cooperate)
(eight) centralized destruction of a number of fake and shoddy products. (Responsible by the Clinical Laboratory and Finance Department)
Verb (abbreviation of verb) activity requirement
(1) Attach great importance to and strengthen leadership. All regions and departments should fully understand the positive significance of quality month activities, focus on the planning requirements, combine their own reality and division of labor, and actively do a good job in the overall planning and organization of quality month activities. It is necessary to strengthen the organization and leadership of quality month activities, coordinate and solve various problems in the activities in time, and ensure the smooth development of various activities. At present, the Municipal Bureau has set up an activity leading group with Director Yuan Tie as the team leader and Deputy Directors Luo Fagui, Chen and Yu as the deputy heads. All units and departments should also set up work leading groups accordingly.
(2) Pay attention to the disaster area and help rebuild. According to the deployment of AQSIQ and provincial bureaus, all localities and departments should continue to strengthen the quality supervision of disaster relief products. At the same time, according to the needs of the reconstruction of the disaster area, actively send people to participate in the reconstruction of the disaster area and do their part for the reconstruction of the disaster area.
(3) Highlight key points and strengthen publicity. All units and departments should attach great importance to publicity and report, and invite local news media to report and interview the quality month activities in time; It is necessary to dare to expose a number of "blacklists" or typical cases of enterprises, which will form a powerful shock to the illegal activities of making and selling fake goods; At the same time, we should adhere to the principle of combining the treatment of inferiority with the support of superiority, publicize famous products and enterprises through various forms, and popularize advanced quality work experience.
(four) conscientiously sum up and report in a timely manner. During the activity, all units and departments should designate special personnel to be responsible for the publicity and information work, and timely summarize and report some good experiences and practices. Counties (cities) bureaus will report their activities to the Municipal Bureau Office on September 24th.