Release date: June 24, 2005 16: 5 1: 00 Author: Dr. Wang Click Times: 467 Collection of this page.
On June 22, 2005, Mr. Zhang from Yibin, Sichuan got the test report from Lenovo Sunshine Service Station: the V830 mobile phone has a white screen due to man-made water ingress, and it is no longer guaranteed! Mr. Zhang refused to accept it. After many unsuccessful negotiations with Lenovo, he complained to the local Consumers Association. Things have turned around, Lenovo Sunshine Service Station agreed to free maintenance, but said that the mobile phone will not be guaranteed in the future!
The original text of the letter of help is as follows:
I bought a Lenovo V830 mobile phone on April 10, 2005, but the mobile phone showed a blank screen on June 22nd, 2005. The mobile phone was sent to Lenovo Sunshine Service Station on the same day. The maintenance personnel refused to guarantee the mobile phone on the grounds of water seepage after turning it on for inspection. If they want to repair it, they must pay 260 yuan. Moreover, they also admitted that the machine didn't get wet on a large area, probably because the sweat from the phone in summer penetrated.
If sweat seeps into mobile phones so easily, you can imagine how poor Lenovo's product quality is! I also consulted other mobile phone sales, and they said it was a problem with the connection belt, but Lenovo Sunshine Service Station gave me a test report of water inflow.
So I went to the Consumers Association, and with their help, Lenovo agreed to repair it for free, but this mobile phone is no longer guaranteed!
Help: ask for a statement!
Dr. Wang's point of view:
Mr. Zhang said: "Lenovo also admitted that it was not a large area of water. Maybe summer sweat seeped into the mobile phone! If so, it means that the quality of Lenovo mobile phone is too poor! It's definitely artificial water. Why did you get the warranty after looking for the Consumers Association? Where is the principle of Lenovo? "
Teacher Zhang told us: "Artificial water is not guaranteed", and this sentence sent me away? Although the mobile phone has only been bought for 2 months, I am willing to pay as long as Lenovo can produce evidence of artificial water intrusion! What I want is a convincing explanation! "
Baidu _ Lenovo bar
Think of what people want to say.
The quality of Lenovo's products produced in the 1990s really can't be said, including many users who bought Lenovo's new products at that time. At present, as a Lenovo employee, I dare not compliment the quality of Lenovo products. Whenever a friend or user asks me to recommend a Lenovo product, I always ask politely, how is your financial situation? Because Lenovo's product failure probability is less than 10 thousand yuan, Lenovo's staff can't guarantee it. If you buy a desktop, don't use a household one if you can buy a business, and don't use a thousand yuan if you can buy more than ten thousand yuan. If you don't have this right, don't buy Lenovo computer, because maybe you will cry when you are in trouble.
Every day at 800, I will receive many calls from Lenovo users, such as black screen, crash, restart, no sound, leakage, lightning strike of network card, smoke from the host or monitor in use, color cast of the newly bought computer, loud CPU fan, abnormal sound of hard disk, etc.
Sometimes it's obviously a fan, and the hard disk is beyond the normal range, but you have to tell the user against your will that this is normal. Even if the engineer is arranged to come to the door, the answer is still normal and will not be repaired or replaced. Many times, I arrange on-site service for users, but it is always cancelled mercilessly, or the service station tells users that it is not covered by the warranty, or there are not enough maintenance personnel at present, which may need to be sent for repair, or it will take a long time ... Many users give up maintenance or send for repair, and at the same time they are criticized by their immediate leaders, so they should consider their own performance ... What should I do if you are a user all the time? Once I finally asked this sentence, and the answer almost made me spray blood. "Only SB buys Lenovo."
There was once a computer problem with a Shandong aunt. An old man is at home and his children have gone abroad. He really knows nothing about computers. He wants to guide users to solve problems. I gritted my teeth and took the user to operate for 2 hours. Finally, I was reprimanded by the leader and told me to consider the cost of Lenovo. The 800 phone bill is paid by Lenovo. I have nothing to say ...
Look at what Lenovo is thinking now, to maximize benefits and profits. Originally, this is also the inevitability and law of the existence of commercial communities, but it gives up these users, gods, where the profits come from and where the benefits come from. As I am still working in Lenovo 800, it is not convenient to give practical examples to tell you many unexpected things, because it may lead to my unemployment. Buy carefully, and you will suffer. Finally, thank you for reading my nonsense. What about Lenovo? Many people know Lenovo's products. I just told you what I wanted to say.
Author: 221.221. * 2005- 10-2 23: 27
Baidu _ Lenovo Mobile _ Lenovo-How long can you live if you choose shameless?
1 Lenovo-How long can you live if you choose to be shameless?
Of course, the story must be told from the beginning, so as to be clear and coherent.
This date can be traced back to August 2004, when the Siemens 3568i mobile phone, which had been used for five years, was hit dozens of times, and finally suffered heavy losses in the high-altitude fall, losing its fighting ability and honorably retiring, so it was an inevitable choice to buy a new mobile phone. After some comparison and calculation, I chose a Lenovo G860 mobile phone with the price of 1250 yuan, which was considered as a mid-range model at that time. Compared with the original Siemens mobile phone Gu Zhuo, the shiny silver body and flip color screen really make me feel refreshed and in heaven. In fact, there are many foreign mid-range brand-name models when purchasing, but they are all more expensive. The shopping guide girl pulled 258 thousand, which means that if she doesn't buy this machine, she just doesn't know the goods with her eyes open and can be included in the ranks of rural people. China people should constantly strive for self-improvement. Lenovo is also the first famous brand in China's electronics industry, and its machines are glamorous and lovely. How can I not support it? But there is still a problem, which I think all smart spectators can guess. But I want to say that there are always problems. Isn't there a famous saying that there are always more ways than problems? But the problem is so strange, and it really seems to be choking in the throat, which makes people feel uncomfortable, so this painting of a duck came into being.
The thing is this: after buying a mobile phone, it spreads among colleagues, and the voice of contempt is endless, because almost all of them use famous foreign brands. It seems an indisputable fact that domestic mobile phones are of poor quality and unreliable. Fortunately, I also have self-knowledge, and I can't show off the cost performance to others. We also have the banner of patriotism, which makes these boys speechless with anger. However, I feel a little guilty myself. Who knows who should come or who should come? On the ninth day, my baby Lenovo G860 suddenly became sluggish, and a large number of dust particles entered the external screen. Don't mention it when you watch it. Go to the store and send it back to the provincial capital for a new machine (because it is fate after seven days of return period, hehe). But after using it, there is still dust on the outer screen, and it is accumulating more and more. Compared with other people's Korean, Japanese and American machines, the external screen is refreshing and dry, and it has once again become the object of ridicule by colleagues. So I was unwilling to find the store maintenance station and questioned it. Knowing that this is normal, I am speechless, hehe.
So I don't want to call Lenovo's 800 service hotline. After several computer voice transfers, it was found that there was no technical question and answer service in the mobile phone department. I'm dizzy! Relax and let nature take its course. At least the foreign devils didn't make money. I didn't expect the tree to calm down, and then the edge of the shell began to fade; And sometimes it crashes for no reason, the screen is stagnant, and the battery needs to be removed and reinstalled before it can be used again. I have no choice but to make do. Anyway, I can make a phone call to comfort myself: "patriotism can't just shout slogans, it must be implemented in action." Until September of this year, 2005, when the cover was opened, the screen lights were not on, and the numbers displayed in the shadows could still be vaguely recognized, but that was only possible in the bright sunshine at noon. Just one month after the one-year warranty period, Midea called the maintenance station and asked about the need to replace the cable 140 yuan. I was faced with a dilemma: whether to give up the money and enjoy our domestic products, or smash this Lenovo mobile phone and change it to a foreign brand-name account.
Writing here, I can't help feeling sad. What am I doing, slandering a big Lenovo international that makes China people proud and famous for buying IBM's PC department? Think of a TV series "The Story of the Editorial Department" I watched many years ago. In one episode, a fat man bought an inferior color TV set in Japan, but it broke down and there was nowhere to repair it. All the editors unanimously criticized and educated him. There is also a China person who sells inferior refrigerators, deceiving the patriotism of people who buy domestic products. I still remember reading a book "Difficult Knowledge" in the university dormitory a few years ago, which introduced Lenovo's young marshal Yang, who is now the head of Lenovo. The entrepreneurial difficulties and determination of these contemporary scientific and technological elites in China in those years have touched and inspired those who have not yet set foot on the society.
I don't know where Lenovo mobile phones come from to buy junk products. I only know that a search on the Internet found that many deceived Lenovo mobile phone consumers are as angry as I am and extremely disappointed with Lenovo's domestic products. There is even a hilarious online article "The boss asked me to buy a Lenovo mobile phone", which makes people want to cry. In business, of course, profit is the primary goal of businessmen, but does Yang, the former head of Kim Jong Il today, have the courage and courage to bring a few hundred yuan of benefits to a mobile phone with a price of 1000 yuan? For these poor profits, two generations of China people are heartbroken. Lenovo, what are you doing this for?
Today, Lenovo has stood up internationally and made great efforts to become a big international company and brand. I sincerely wish them smooth sailing and all the best!
But I have to remind you: Don't expect your international customers to see the word "Lenovo" like China people, and have a patriotic feeling.