At present, the company has five management centers: administrative management, operation management, financial management, enterprise development and park service, and two departments: audit department and order maintenance headquarters. Joint ventures 1 1 family, professional companies 12, vocational training schools 1 family, more than molecular institutions 100, with 2.5 employees. The company implements the development strategy of "based in Hangzhou, facing Zhejiang and going to the whole country", and actively strengthens Zhejiang, Jiangsu, Anhui, Fujian, Jiangxi, Shandong, Shanghai, Guangxi, Hainan, Hebei, Beijing, Tianjin, Inner Mongolia, Hubei, Hunan, Henan, Liaoning, Yunnan, Chongqing, Ningxia and Liaoning on the basis of continuously consolidating the leading position of the property service industry in Zhejiang Province. At present, the company has entered more than 20 cities in China/Kloc-0, and the types of properties it has taken over cover villas, apartments, business offices, urban complexes, resettlement houses, banks, schools, government agencies, museums, industrial parks, football bases and so on. The company has nearly 700 takeover and consulting services, with a total construction area of 65.438+0.2 billion square meters and a total of more than 230,000 households. It has become one of the largest property service enterprises in the same industry in China, with the largest types of properties, the widest fields involved, and the largest area of takeover, custody and consulting services. It was designated as "Hangzhou Property Management Teaching Demonstration Base" by Hangzhou Real Estate Management Bureau.
The company established, implemented and passed the ISO9002 quality management system certification on 1999; Established, implemented and passed the ISO 1400 1:2004 environmental management system standard certification in 2008; In 20 10, the ISO900 1:2008: 2008 quality management system standard was changed. Establish, implement and pass GB/T 2800 1: 200 1 occupational health and safety management system standard in 20 10.
The company has realized the application scheme of office automation from daily affairs to core business management, which not only improves the work efficiency of the enterprise, but also improves the service quality. On June 30th, 20 10, the company opened a national 24-hour customer service hotline in Greentown, which can meet the voice service needs of more than 230,000 owners nationwide. Organic combination with the company's various service systems has effectively built a communication platform with owners and customers, which can not only provide better products and services, but also improve customer loyalty and realize the rapid improvement of the company's scale and comprehensive strength.
The company is committed to the construction of life service system in Greentown Park. "Study on Life Service System of Greentown Park" passed the acceptance of the Ministry of Housing and Urban-Rural Development in May, 20 10, indicating that Greentown Park Life Service System took the lead in changing the concept of residential product development from "quality real estate" to "quality life", which has positive significance for opening up the field of property management services and accelerating the development of service industry, and laid a theoretical foundation for the system to be popularized in the whole country from the research level. At present, the company has fully implemented the life service system of Greentown Park in the delivery of residential projects to better help owners enjoy quality life and realize their ideal living dreams. At the same time, the company provides systematic system construction consulting services for Greentown projects under construction and new construction.
Since 65438+2008, the company has been adhering to the core values of "sincerity, goodwill, exquisiteness and perfection" of Greentown Group, providing the owners with family-friendly and humanistic care services. In 2008, the company won the second place in "TOP 10 Service Scale of Excellent Property Service Enterprises in China", the second place in "Top 100 Property Service Enterprises in China" in 2009, and the fifth place in "Comprehensive Top 100 Enterprises" in 20 10. 20 1 1 won the second place in "Top 100 Enterprises with Comprehensive Strength" and the first place in "Top 100 Enterprises with Property Service Satisfaction in China". In 20 12, it won the title of "Top 100 Property Service Enterprises in China/Top 0/0", the second place in "Top 100 Property Service Enterprises in China/Top 0/0", and the first place in "Leading Property Service Enterprises with China Characteristics" in 20 12, and won the title for the third consecutive year. The buildings managed by the company were rated as 22 national property management demonstration residential quarters/buildings, 36 provincial property management demonstration residential quarters/buildings and 865,438+0 municipal property management demonstration residential quarters/buildings. The owner's satisfaction rate is over 95%, achieving a "win-win" of social, economic and environmental benefits.
Service improves life and creates value. During the growth of 18, Greentown Service Group took "creating a platform for employees, creating value for owners, creating beauty for the city and creating harmony for the society" as its corporate mission, and committed itself to becoming "the most valuable life service provider in China" with increasingly perfect humanized and family-oriented management and advanced scientific service concept, making new contributions to the healthy and rapid development of the property service industry.