The speech has the characteristics of strict logic, clear attitude and clear views. With the continuous progress of society, the frequency of speaking is getting higher and higher. Please refer to the speech you need! The following are the speeches (5 selected articles) that I have compiled for you. Welcome everyone to learn from them. I hope it helps you.

Speech at the Restaurant Competition 1 Leaders:

Hello everyone!

People say that sincere friendship comes from constant self-introduction. But here I want to change-enough self-confidence also comes from constant self-introduction. My name is He, and I am a smart girl with keen insight from Dong Tang Store. Serious girls are the most beautiful, and my beauty is unparalleled. Thank you very much for providing us with such an opportunity to surpass ourselves. Today, I will sprint to the position of foreman.

I have been an assistant to the foreman for nearly half a year. In the past six months, I have learned a lot of management knowledge because of the care and encouragement of Dong Tang's leaders. From the beginning, the psychological orientation of a waiter rose to the cognition of a grass-roots manager. Thank them sincerely.

I think that as a foreman, she played a great role. She is not only a bridge to convey the supervisor's intention, but also a link to summarize and feedback the opinions and opinions of the following employees, and is also a bosom friend of the employees. She also needs to have strong observation, be able to grasp the mentality of employees at the first time and do a good job of communication. Be able to comprehensively manage an area and lead them to improve their business knowledge and professional skills. When they have any puzzles and problems, they can be taught how to solve them. Of course, you can be familiar with and understand the company's corporate culture and rules and regulations. Must have certain execution ability and decisive thinking mode when solving problems, and so on.

During my time as an assistant foreman. I can complete all the tasks assigned to me by my superiors with good quality and quantity. My third district, no matter from performance to service level, has been unanimously affirmed by the foreman in charge. Some time ago, due to the loose seats in the third district, the running list was more serious. After the optimization and integration of resources, there has been no phenomenon of running orders for four consecutive months, which is also a gratifying thing for everyone. We have implemented the contract responsibility system, and every family member in the district has his own responsibilities. From food delivery service to hygiene to the five permanent members, there are special personnel in charge.

Everyone can exercise the right to accept help to arrange and supervise. And in the monthly regional meeting, give certain material rewards to the family members who are particularly responsible. This not only improves their sense of ownership, but also makes our small family unite more closely, on the other hand, it can better improve their management ability. Moreover, in this process, the management of our district has gone further and really played a win-win effect. We also have a special person in charge of performance management. Now our region has also set a monthly sales target, and at the monthly regional meeting, we will also reward outstanding family members. Due to the implementation of the performance reward scheme, although we have more unfavorable factors in the terrain, we will not lose to other regions in performance.

If I can compete for the position in the class, I will do the following things:

1, and strive to improve their learning ability. Improve their business knowledge and professional skills, learn from the management experience of leaders and predecessors and the ability to handle customer complaints.

2. While improving yourself, we should also lead other family members to make progress together. Organize some training courses regularly, covering a wider range, from product knowledge to daily customer complaints, teach them how to solve them, and do some incentive training when appropriate.

3. Communication is very important. Do a good job in employees' ideological work in time, carefully observe their ideological trends, so as to grasp their thoughts and opinions in time, and make records and feedback.

4. The business goal of an enterprise is always performance first and service first. To achieve good performance, service level is particularly important. Today's guests not only require enough food, but also have higher requirements for service satisfaction. How can we achieve the humanized service advocated by the company? That is to treat customers as friends. Think what your friends think, and be anxious about what your friends are anxious about. Smile is from the heart. Only when you really treat them as friends can you really serve them with a smile. In this way, your service will be in place, your products will meet the requirements of customers, and your performance will naturally improve. How to be friends with customers and how to be good friends with customers is also what I need to learn from them.

5. Complete other affairs arranged by superior leaders.

The company is developing rapidly. Only when the big family of the company is developed will there be a better platform for self-improvement. Now there is such a vast stage for us to display our dreams, and I will sprint towards the most dazzling place on this stage! Believe me, I will always succeed!

thank you

Competitive speech in the restaurant 2 Dear leaders:

Good Morning, everyone!

First of all, we would like to thank the company for providing us with such a platform for flight test. I am especially grateful to the group company and hotel leaders for giving me this opportunity to participate in the competition for the position of foreman in the hotel catering department today. This is both an opportunity and a challenge for me. I will especially cherish this rare opportunity to show myself and exercise myself. At the same time, I will bravely accept everyone's judgment.

My name is xx. I am x years old this year. I joined xx Hotel, a talented and United family, and worked in the front-line position of the hotel for X years. With the care and guidance of the leaders and the support and help of my colleagues, I have learned a lot. Won many awards such as xx in the hotel. Because of his outstanding performance, he was sent to xx Hotel for management in X year and got the opportunity to study abroad. This series of experiences has made me make great progress, and I would like to express my sincere thanks to all the leaders present here! It is your support and love that make me confident to step onto the stage of this election.

X years of hotel work experience has given me a deeper understanding of the hotel service industry, especially the work of the catering department. Years of first-line work experience have developed my rigorous and meticulous work style and perseverance in the face of difficulties. And rich experience, solid business ability and meticulous work style have won me the trust and respect of leaders and many guests. I believe these experiences will be of great help to my future work. If I want to be a qualified head waiter, I should not only have a certain professional level, comprehensive quality and psychological quality, but also have good interpersonal skills. Although I have many shortcomings, I will continue to strengthen my business study and sum up my experience in my work. If I am lucky enough to be successful in this competition, my work plan and imagination are:

First, be a "helper". Assist the manager to be the assistant of the supervisor and lead the whole class to complete the tasks assigned by the superiors with good quality and quantity.

Second, be a "waiter". The head waiter of the food and beverage department not only serves the leaders and colleagues, but also serves the customers, improving the reception capacity of the food and beverage department.

Third, be a "coordinator". The catering department is meticulous and has many links, and the completion of a job depends on the coordination between various departments. The head waiter of the catering department is this "coordinator". First, do a good job in communication with the kitchen, coordinate the relationship between hotel services and the kitchen, and mediate various contradictions and disputes in dining. Second, do a good job in communication with waiters and give full play to the important factors of a group and a team. Third, do a good job in communication with customers, listen carefully to customers' opinions and continuously improve services.

Fourth, be a good "administrator". On-site management of hotel is the primary work. First of all, pay attention to the connotation of corporate culture. It is better to seek a kind of spiritual enjoyment than to stay in a hotel for dinner. Therefore, more emotional elements are injected into the management process, and the management effect is strengthened through "words and deeds". In my opinion, to be a good manager, we must first manage ourselves. Only in this way can we establish a firm work belief and form a good work style, which is also more conducive to our own growth.

As an active participant in this competition, I am eager to succeed in the competition, but I will never avoid failure. No matter what the final result is, I will "be upright and do things seriously."

Thank you!

Dear leaders, judges and colleagues,

Hello everyone!

First of all, I would like to thank the leaders for providing such opportunities, and also thank my colleagues for their trust and support in my work. I am the head waiter of xx Chinese restaurant. I have been working and studying for nearly 10 years since I joined the Chinese restaurant of xx Hotel in xx. After so many years of accumulation, growth, tempering and edification. Today, I am honored to stand on this witness stage and show myself. I'm excited and a little nervous. Competition is not only an opportunity to show yourself and know yourself, but also an opportunity to learn from and communicate with each other.

Today, I am competing for the position of Chinese restaurant owner. I clearly realize that it is not easy to be a qualified supervisor. As the person in charge of office service personnel, you should have a strong sense of service and dedication, as well as the overall concept, team spirit and cooperation spirit. Proficient and familiar with the rules and regulations, various business knowledge, operating procedures and skills of Chinese restaurants; It is also necessary to continuously strengthen the training of business skills and management skills, master a good level of organization and management, establish a good relationship with the public, and create and create a harmonious working atmosphere and a good working environment for employees. I want to compete for this position, because I think I am fully qualified for this job. Because I think I have the advantage of a grass-roots supervisor:

First, I think that as a grass-roots supervisor of a Chinese restaurant, he should obey the assignment and scheduling of the superior leader, conscientiously complete the tasks and plans assigned by the superior leader, strive to complete the things within his own responsibilities, rationally manage and assign the work arrangements of his employees, lead and urge the employees to complete various reception tasks, so as to "think about what the guests think and worry about what the guests are anxious about", pay attention to the professional skills and service level of the employees, and carry out various businesses of the employees on a regular basis.

Second, pay attention to the development of xx restaurant in xx Hotel and the important decisions of the hotel, fully cooperate with the department superiors to actively implement all the work, and effectively carry out the implementation and promotion of all the work.

Third, exquisite service, customer first, carefully analyze the difficult problems in service, including food quality, service quality, food safety, health management, customer complaints, etc., and earnestly grasp the service policy of inspection standards, quality inspection, service, diligent analysis and rectification.

Fourth, in the work, we should carefully understand the work situation and ideological trends of employees, objectively and comprehensively analyze problems, do not favor or protect employees' work behavior, set an example, have honest character, good professional quality and novel and good work style, reasonably and effectively motivate restaurant employees to work, implement the responsibility to people, do not shirk what happens at work, and maintain positive professionalism and good work mentality at work.

Fifth, loyalty is our witness in this enterprise; Sincerity, initiative and enthusiasm are the essence of the service industry, which is well known in the industry. However, how to achieve the above sincerity, initiative and enthusiasm depends on how to create and create a good working atmosphere, so that employees can provide tangible and intangible services to every guest sincerely and proudly, fully display the service level and quality of our restaurant staff, and ensure the normal and orderly operation of all links.

Six, actively cooperate with the communication and coordination between the chef and chefs at all levels, cooperate with the kitchen to do all kinds of food knowledge training, food safety management, health management and other work. To ensure that the product quality meets the hygiene requirements.

I firmly believe that with my personal business skills, knowledge and management ability, I can be competent as a supervisor. Assuming I can compete successfully, I will devote myself to my work with full enthusiasm and attitude, so that we can fully demonstrate my practical working ability. Suppose I am a supervisor, I will work according to the following contents:

1, strengthen staff training

According to the service level and business skills of restaurant employees, investigate the training service demand, formulate an effective employee training plan and report it to the department manager for approval and implementation (generally focusing on theoretical training and practical operation), carefully write the implementation outline of the training plan, complete the training content of each class hour according to the plan and time node, and assess the training content according to the plan, evaluate the effect of the assessment results, analyze the training situation and shortcomings, adjust and modify the training lesson plan, and further improve the training mechanism of restaurant employees; Through training, improve the service consciousness of service personnel, change the service concept, improve the service quality of the restaurant, and strive to make every guest happy and satisfied.

2. Improve service

We will fully establish the business philosophy of taking customers as the center and serving customers wholeheartedly. Incorporate customer service awareness into the important scope of daily management, supervise and manage all business areas and reasonably divide the work, do a good job in every reception, meet personal needs, change the service awareness of service personnel and improve service quality. In addition, we should strengthen the training of complaint cases. When dealing with complaints, every complaint is a supervision and spur to our work. Complaints should be handled seriously according to the restaurant complaint handling plan, and complaints should be handled within an effective time, without evading or shirking. Give the customer a satisfactory answer.

3. Strengthen staff management.

As the saying goes, "Fiona Fang can't be made without rules." Managing employees is a management science and management skill. Therefore, it is necessary to strengthen employee management, lead employees to abide by various rules and regulations and special task assignments, strengthen discipline supervision, organize regular study and training, improve the professional level of all employees, and increase the assessment. Make every employee disciplined, have a good image and speak gently, create a more perfect service quality and social image for the restaurant, and make the catering department a more United and fighting group.

Over the years, with the guidance, help, support and cooperation of leaders and colleagues, I have learned a lot over time and completed my work seriously. Express my heartfelt thanks to you. If today's game is successful, I believe I will live up to everyone's hopes. Some of the rough ideas I mentioned above need to be tested by practice and the help and support of comrades. If I don't succeed in the competition, I will, as always, work hard to find and overcome my own shortcomings and strive for greater progress. Thank you!

Good afternoon everyone!

I am very excited to walk on this competitive podium. We should thank the hotel leaders for their good intentions in cultivating talents. Competitive speech gave me another opportunity to exercise, which made me grow rapidly and helped me improve my courage, eloquence and temperament. I hope that every employee can cherish the opportunity and bravely stand on the podium to participate in the competition speech, and will gain a lot regardless of success or failure.

I, Wang Wei, think you have a general understanding of me. If I introduce myself again, it will waste your precious time. If you don't know me, we can communicate more privately. Okay, let's get down to business. Today, I am competing for the position of manager of catering department.

I believe that the development of hotel catering needs the edification of catering culture. As the manager of the catering department, I must shape this culture, change the staff's thinking from "I want to do" to "I want to do", serve the guests with good attitude and enthusiasm, let the guests eat delicious dishes and taste the catering culture. I believe that the advanced management concept will make it easier for the hotel catering department to make achievements, and the focus of my work will be "work attitude"

First, correct working attitude and establish a new industry style.

In the past, some operators thought that food quality was the first and service quality was the second, but practice proved that service was the first and food was the second. What kind of atmosphere do you think it would be if a table of rich and delicious dishes was served by an unenthusiastic restaurant staff, who kept a straight face and said nothing, liked to eat it herself, didn't replenish the wine in the cup in time, and didn't replace the residue in the bone dish when it was full? Even high-quality guests don't want to come again. Only when the kitchen and floor cooperate well and make up for each other's shortcomings in the work can we give full play to the advantages of the overall catering. Therefore, we are required not to bring personal emotions in our lives into our work. As soon as you enter the workplace, you should serve your customers wholeheartedly, that is, you should have a good working attitude.

Enthusiasm, initiative and smile are the working attitudes we should have towards our customers. The charm of a smile is the cheapest investment in the world, but it can get rich returns. Smile is a symbol of self-confidence, a full display of etiquette, a manifestation of harmony and a sign of mental health. We can tell a joke at the pre-class meeting every day to adjust everyone's mentality and smile in front of the mirror for a minute every day. Smile is the basic quality of our service personnel, and we need to bring it to our customers and colleagues.

Good work attitude and service awareness require continuous training for employees and exchange of experience among employees. The education of employees' service consciousness must be timely, anytime, anywhere, with advanced departments, advanced learning, mutual help and mutual assistance, so as to improve the team consciousness and let the employees of the catering department serve customers better. Only first-class employees can provide first-class service. The guests who dine in the hotel restaurant are concerned about what kind of quality service the staff can provide, no matter who the manager of the catering department is. Our philosophy should be that employees serve customers and managers serve employees, so it is employees, not managers, who really impress customers. The manager's job is mainly to manage and coordinate employees, so that employees can better express themselves to customers. I believe I can lead this team well.

Second, service should be personalized, and service is not a slogan.

Our hotel industry can't stay at the slogan stage of service. "Customer is God" is a slogan, "Customer is always right" is also a slogan, "Customer is God", so it is good to treat customers as brothers. We should pay attention to our customers, truly take them to heart, serve them wholeheartedly, constantly bring forth the new and attract them back, so as to attract them.

Our domestic catering service lacks subjective initiative, pays attention to every service detail, advocates mutual assistance and progress among employees, enables new and old employees to have the same level of customer service, actively guides guests to consume, and introduces some special dishes to inform guests of the best way to eat, such as some dishes need to be eaten while they are hot, and drinks with ice cubes are more delicious. And take a step back when introducing the dishes to avoid spitting stars on the dishes. When guests check out, if a dish doesn't have chopsticks, we need to ask the guests if it tastes wrong and let them give their opinions. Welcome to try it next time. Some business guests are embarrassed to put forward packing because of their face. Our employees should take the initiative to encourage guests to pack and put an end to waste.

Let me give you some examples of excellent service:

Last time I went to Guangzhou on business, a group of old classmates invited me to dinner. Business in that restaurant is very good. Probably the waiter is too busy. When he saw their boss coming to order for us, he recommended the specialty: goose. I almost said I didn't like that goose. I heard from my boss that there are two kinds of animals in this world that won't get cancer. One is a shark swimming in the sea, the other is a goose running on land, my friend. First, I ate a lot of goose that day. Originally, I came to eat goose meat because it won't cause cancer. The boss can guide customers to spend in this way. I wonder if his employees can also say this sentence. If everyone can do this, business will be good. Now there are McDonald's and KFC in Beihai. McDonald's and KFC pay attention to speed and service. In order to let customers drink the best cola, McDonald's has done hundreds of thousands of surveys. The survey found that cola tastes best at 4 degrees Celsius, so all McDonald's chain stores immediately store cola at this temperature. If the queue on one side is too long, the waiter will shout, and the guests there will come over to order and take the initiative to guide the guests. The most touching thing is that there are so many children in McDonald's and KFC who like to eat there, which shows that they are important customers. So when children talk to employees' skirts and pants, aunts, uncles, you. The regulations of McDonald's and KFC are squatting, because this is the future customer. Come with your parents today, come by yourself when you grow up, or come with your girlfriend. If they get married, they will take care of the children, so their employees all squat down and keep their eyes parallel to the children. They have long thought about the future of the enterprise. You only need to have a meal in Beihai restaurant, and then order a meal in McDonald's and KFC, and you will find that their employees are different from those in other restaurants. Aren't they all from Beihai? Why do they just look different? That is the result of cultural education.

Pizza Hut in Shanghai is often full, and sometimes it has to wait. As soon as the guests entered, they found a long queue and felt a little like leaving. They saw the man who seemed to be in charge in the back saying, almost there, almost there, and then, boom, boom, boom, boom, boom, boom, boom, boom, boom, boom, boom, boom, boom. It is because of this compensation that guests are willing to queue up. It is because the boss and employees can maintain the consistency of customer service that the business of Pizza Hut is very good.

The development and growth of an enterprise can not be separated from corporate culture. We can't lose customers because the hardware can't meet their requirements. It would be unforgivable to lose customers because the software service is not in place.

Good afternoon everyone!

I'm Tina, and I'm very excited to stand on the stage of this competition speech. We should thank the hotel leaders for their good intentions in cultivating talents. The competition speech gave me an opportunity to exercise, which made me grow up quickly and helped me improve my personal courage, eloquence and comprehensive quality. I hope every employee can cherish the opportunity and bravely stand on the stage to participate in the competition speech. Regardless of success or failure, I will gain a lot in a blink of an eye.

1. With my enthusiasm and trust in the company, continuous learning and progress, and my work experience in the past year, I will do the most things in the least time and do everything well in the crisis from beginning to end.

I am a dedicated person. Honesty. Selfless. A responsible and strong person, I believe I can do it, and everything is open. Everyone is fair, and we will build a bright, colorful, intelligent and tenacious team to repay the painstaking cultivation of the company leaders.

Although I am a concierge now, I just came to Sambo as a waiter and worked as a waiter for several months. I am also familiar with the service process of the restaurant, fully understand what the guests need, and can meet the needs of the guests in the first time. I can also properly handle the guest's complaints, ensure that the guests are happy to come, eat safely, walk comfortably and compete for this position. I am full of confidence. As a minister, I have to let employees. From "I want to do" to "I want to do", I will serve the guests with a good attitude and enthusiasm, so that the guests can eat delicious dishes and taste the food culture. After becoming a minister, I will shoulder the responsibilities of managers and be able to successfully perform these responsibilities. I was placed in a connected position. I am the link between leaders and employees. I can listen to them and understand them, but my decision must be based on the position of management. This is what my employees expect. As a minister, as long as you take good care of employees, employees will take good care of customers, and you don't have to worry about others. "If you want employees to serve customers wholeheartedly, your first task as a minister is to serve my employees wholeheartedly, because the way I treat them will be reflected in the way they treat guests. Love employees more than yourself, and employees' interests are greater than themselves. I believe I will live up to everyone's hopes. I will fulfill my duties, work diligently, share weal and woe with my company and colleagues, and create a brilliant tomorrow together. These are my thoughts on the next step, which need to be tested by practice and the care and help of leaders and colleagues. If the competition is not successful, I will continue to work hard to find and overcome my own shortcomings and strive for greater progress. I hope the leaders and judges will criticize me, if I am lucky.

Thank you!

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