When is Consumer Rights Day?
World Consumer Rights Day is held every March on 15, which is decided by international organization of consumers unions 1983. Its purpose is to expand the publicity of consumer rights protection, make consumers' rights and interests get global attention, promote cooperation and exchanges between consumer organizations in various countries and regions, and better protect consumers' rights and interests internationally.
When is the annual Consumer Rights Day?
International Consumer Rights Day is held every March on 15, which was decided by international organization of consumers unions on 1983. Its purpose is to expand the publicity of consumer rights protection, make consumers' rights and interests get more attention internationally, promote cooperation and exchanges between consumer organizations in various countries and regions, and better protect consumers' rights and interests internationally.
Purpose of Consumer Rights Day
The purpose is to expand the publicity of consumer rights protection, so that it can be taken seriously internationally, so as to promote cooperation and exchanges between consumer organizations in various countries and regions and better protect consumer rights internationally.
Purpose of Consumer Rights Day
Social supervision of goods and services, protection of consumers' legitimate rights and interests, guiding consumers to spend rationally and scientifically, and promoting the healthy development of the socialist market economy.
Basic rights and interests of consumers
1. Article 7 of the new Consumer Law stipulates that consumers have the right to safety.
Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.
Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.
2. Article 8 of the new Consumer Law stipulates that consumers have the right to know. Consumers have the right to know the real situation of the goods they buy or use or the services they receive.
Consumers have the right to require business operators to provide prices, places of origin, producers, uses, performance, specifications, grades, main ingredients, production dates, expiration dates, inspection certificates, instructions for use, after-sales services or the contents, specifications and expenses of services, etc. according to different conditions of goods or services.
3. Article 9 of the new Consumer Law stipulates that consumers have the right to choose.
Consumers have the right to choose their own goods or services.
Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services.
Consumers have the right to compare, identify and choose their own goods or services.
Article 10 of the new Consumer Law stipulates that consumers have the right to fair trade.
When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.
Article 11 of the new Consumer Law stipulates that consumers have the right to claim compensation.
Consumers who have suffered personal or property damage as a result of purchasing or using commodities or receiving services are entitled to compensation according to law.
6. Article 13 of the new Consumer Law stipulates that consumers have the right to education.
Consumers have the right to acquire knowledge about consumption and the protection of consumers' rights and interests.
Consumers should strive to master the knowledge and skills of the goods or services they need, use the goods correctly and raise their awareness of self-protection.
7. Article 14 of the new Consumer Law stipulates that consumers have the right to be respected.
When purchasing, using goods and receiving services, consumers enjoy the rights of personal dignity, respect for national customs and habits, and protection of personal information according to law.
solution
Article 39 of the new Consumer Law stipulates that disputes over consumers' rights and interests between consumers and operators can be resolved through the following channels: negotiation with operators; Requesting consumers' associations or other mediation organizations established according to law to mediate; Complain to the relevant administrative department; According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; Bring a lawsuit to the people's court.
Slogan of Consumer Rights Day
1. Guide consumers to spend rationally and promote the prosperity and development of the market.
It is the responsibility of the whole society to protect the legitimate rights and interests of consumers.
3. Protect consumers' rights and create a fair consumption environment.
4. Solve consumption disputes and promote social harmony.
5. Vigorously promote the construction of social credit system.
6. Popularize and improve consumers' awareness and ability of self-protection, and guide consumers to spend scientifically, reasonably and civilized.
7. Protecting the legitimate rights and interests of consumers is the common responsibility of the whole society.
8. The whole society should make joint efforts to do a good job in consumer rights protection.
9. Improve the consumption environment and promote sound and rapid economic and social development.
10. Enterprises are the main operators of the market and the first responsible person for protecting consumers' rights and interests. They should operate in good faith and abide by the law.