As a flight attendant, we must first master the etiquette of flight attendant service in order to do a good job in service. Flight attendants are people who directly contact and serve passengers. As the saying goes, "You won't get a second chance to make a good first impression." This first impression is very important for flight attendants. A passenger may fly once in his life, and your first impression will remain in his heart forever, so it is very important for a qualified flight attendant to master aviation etiquette.

Aviation service etiquette is the code of conduct of aviation service personnel, which refers to some etiquette that flight attendants should have when serving passengers on the plane. In the case of flying at high altitude, many people will need special care because of their temporary inadaptability, which requires flight attendants to have strong adaptability and service awareness, and more importantly, to keep proper manners and hospitality at all times.

First, service attitude. "Attitude" is one of the magic weapons for the service industry. Especially for air transportation, it is very important. A friendly smile is the best attitude of flight attendants, which is easily accepted by passengers and makes them feel at home.

Please think back. Her smile, first from her eyes, then slowly spread to the whole face. Such an innocent smile is the most ideal smile in the world. In the thank-you letters we received from many passengers, it was written like this: I always felt a little uneasy when flying for the first time. However, as soon as I entered the cabin, I saw the kind smiling face of the flight attendant, which immediately made people feel relaxed and relieved. Therefore, smiling is a good way for flight attendants to communicate with guests.

Second, temperament and self-restraint. The temperament and accomplishment of flight attendants are closely related to the image of air transportation, which indirectly affects the development of enterprises. Flight attendant service involves a wide range of knowledge, which needs to be mastered, used, expressed and communicated in order to become a well-educated flight attendant who is familiar with ancient and modern times and always exudes perfect temperament at home and abroad. Therefore, we should pay attention to extensive accumulation and increase the moral level and wisdom thickness; Show cheerful personality and make friends from all walks of life; Treat people kindly and be generous; Sensitivity and sensitivity should not be too high; Patience and emotional excitement should not be low; Learn work experience and be good at summarizing and crystallizing; Cultivate a good mood and adjust your personality; Enhance psychological adaptability.

Finally, psychological quality. In the crew work, flight attendants will encounter various special things when facing different types of passengers in flight, such as the sharp language of passengers when the flight is delayed; In the service, you will meet all kinds of picky passengers, and even make trouble without reason. Flight attendants are under pressure to handle contradictions and do a good job, which is also called a test. So it is also necessary to master rich service skills.