After receiving the early warning, Daxigou Police Station immediately contacted Ms. Xiong to dissuade her.
On the phone, Ms. Xiong said that she bought some goods on Taobao on the "Double Eleven" and just received a call from "Taobao Customer Service", saying that some goods had quality problems and needed Ms. Xiong to apply for a refund. She was preparing to follow the "customer service" operation and received a dissuasion call from the police.
Subsequently, the police went to the door to conduct anti-fraud propaganda, and explained in detail to Ms. Xiong the routine of posing as customer service fraud.
At the same time, Ms. Xiong was informed that the police verified the identity information of "customer service" through formal channels and confirmed that this person's identity was counterfeit, which was a scam to pretend to be Taobao customer service.
The police then instructed him to download and install the "National Anti-Fraud Center" APP, and opened a call and information warning to prevent similar situations from happening again.
"Fortunately, you dissuaded me in time, otherwise I would have been cheated. Thank you very much. " Ms. Xiong thanked the police for their early warning and dissuasion.
With the arrival of the Double Eleven, the amount of online shopping has soared, and the alarm of impersonating customer service refund claims fraud has also increased. The police specially arranged the precautions to remind netizens to pay attention to fraud prevention.
1
When you receive a strange phone call, pay special attention to the phone number starting with+or 00. These numbers are all overseas numbers, and they are all fraudulent calls.
2
Anyone who receives a call claiming to be "customer service", whether it is a merchant or a courier, must go to the corresponding official platform for verification. Under normal circumstances, customer service will contact the masses through the official platform to handle business.
three
E-commerce refund has a certain process. Generally, it will be returned to your payment account or payment bank card. Any request to transfer money to an unrelated personal bank account or company account is fraud.
four
Don't disclose information such as verification code or bank card password easily, and don't click on the refund link sent by the other party. Anyone who impersonates Taobao customer service to return the verification code is fraud!
five
Improve the anti-fraud awareness, as long as you encounter something unclear and unfamiliar, go to the relevant departments for consultation and verification.