You can refer to the next one. Self-discipline and responsibility of loss prevention personnel.

We are members of Mengyi Group. We are the most common managers of Mengyi Group, but we are not the most common employees. Our work is closely related to the growth and development of Mengyi Group. Our responsibility is to prevent all tangible and intangible losses of Mengyi Group, with the aim of increasing the interests and wealth of Mengyi Group. Therefore, every loss prevention personnel must have considerable self-discipline and sense of responsibility in order to complete all loss prevention tasks.

Loss prevention personnel should have a high degree of self-discipline. First of all, they should take care of themselves. If you can't manage yourself well, how can you manage others? Then at all times, all employees should consciously abide by the company's rules and regulations and strictly demand their words and deeds. Loss prevention personnel should start from bit by bit, be responsible for every post and everything, and establish a good work image. They should use honest dedication and conscientious work to improve their working prestige among employees with invisible power, so that all employees will be like bosses after seeing the loss prevention staff.

Where should we start to meet this standard? First of all, we should look at the problem from the perspective of economic management. As I said above, loss prevention management is only an integral part of economic management. It is hard-won to analyze the economic sources and correctly understand our wages and benefits. In this way, we can watch the door and house for the company. (Here, I also use a data to illustrate this truth: the company now has about 150 employees, and the average monthly salary is calculated according to the standard of loss prevention personnel, including living allowance and night shift fee. I only use the standard of 1 150 yuan, which is172,500 yuan per month and 2.07 million yuan for the whole year. Salary is only a part, and there are many other expenses to be paid, such as business administration, taxation, utilities, advertising fees, store rent, interest on working capital, social donations, natural wear and tear and other invisible expenses. As far as I'm concerned, it's more than 7 million in the whole year, but I have no basis for this figure. If the gap is too big, please criticize and correct me. As we all know, the cash expenditure of 1 million this year was paid by pure profit and accumulated by every penny. It didn't fall from the sky, let alone grow underground, but was carefully managed by the team leader. In order to support this big stall, what reason do our loss prevention personnel have not done their duty? Therefore, our loss prevention personnel should always be strict with themselves, manage themselves and serve the company dutifully.

Second, the rights and obligations of loss prevention management

As mentioned earlier, the responsibility of the loss prevention personnel is very important. Every task of loss prevention personnel is carried out for the benefit of the company. Damage prevention personnel are engaged in inspection and supervision on behalf of superiors. In a sense, the loss prevention officer is a right exercised by the senior leaders of the group in the actual management operation process, a tool (in local words) and an obligation that the loss prevention officer must fulfill. The important machine of the country is the right given to it by the political party (note: the important machine of the country is composed of its army, public security, industry and commerce, taxation, finance, transportation and so on. And this is the country's machine tool. We are the loss prevention team of Mengyi Group, and our loss prevention team is an important machine of Mengyi Group. Our rights are given by Mengyi Group. To exercise the duties (rights) and obligations of loss prevention management, we must have confidence and courage. We should not only observe the behavior of every customer, but also have the right to supervise their work from every employee to every manager. No matter who violates the company's rules and regulations, the loss prevention staff should point out and correct them in time, and have the right to directly solve and report to the superior. Here I will talk about two small examples: for example, during work, employees of a cabinet group get together to chat and gossip, and if they don't stick to their jobs, the loss prevention personnel should point out and correct them in time; For another example, if an employee does not wear a work number plate at work and finds that the container items are untidy and the goods contained are not full, the loss prevention staff should promptly point out and ask for correction. Another example is that a manager wants to borrow a batch of goods from abroad, and in the case of irregular procedures, the loss prevention personnel must strictly check, so as to form a good habit as a whole; Not to mention the general direction. If it is found that there is damage to the company's interests, damaged materials, theft, etc., the loss prevention staff should point it out to the point, report it in time, and put forward suggestions for handling. We can deal with it on the spot if necessary. There is also an obligation, that is to say, we should not only be serious and responsible in peacetime, but also stand up and contribute all our strength to the great interests of the company at some critical moments. This is the right and obligation of the loss prevention personnel.

Third, seriously study the loss prevention management process and create a new situation in loss prevention work.

Loss prevention management is not a problem that can be solved by a slogan, but a directional, practical, procedural and purposeful management model. This is a down-to-earth work. To do a good job in loss prevention management, we must seriously study and master the work flow of loss prevention management and be familiar with the business knowledge of each position. Each post has different tasks and responsibilities, and each post has its importance and necessity. For example, the entrance post, the exit ticket inspection post (employee passage), the cashier patrol post and the plainclothes post (the specific content is not mentioned here, as we all know, it is a detailed process and quite standardized) all have their own different tasks, so each loss prevention officer must have the working ability of each position, and the workflow of each position should be kept in mind and used freely; At the same time, we can't treat the tasks of each post in a single way, but must unify each post into a whole to ensure the implementation of the loss prevention management process. (For example, it seems to be the simplest labor position in terms of purchasing the basket. In fact, there are many tasks in this position. In addition to collecting shopping baskets, it is also necessary to replace temporary activities in other positions, supervise the discipline of employees at any time, and observe various phenomena in the store. Not to mention other positions, the things to be done are getting more and more detailed.

In order to carry out the loss prevention management work vividly and create a new situation in the loss prevention work, we need not only to catch a few petty thefts, but also to focus on prevention and take responsibility first, so as not to let the problems appear before the treatment, so that people with ulterior motives can take advantage of them. What can be done to achieve the desired results? Personally, I think: in a short time, all the loss prevention players should be further comprehensively and deeply trained, and the training method should be carried out according to the following requirements: 1. Do a good job of self-examination and self-correction, find out the shortcomings and mistakes in their own work, and solve the state of organizational discipline exchange; Second, seriously study the internal management regulations, improve the moral and ideological quality, and strictly implement the company's rules and regulations; Third, seriously study the "Loss Prevention Workflow", be sure to be familiar with every work link and improve the professional and technical level; Four, the loss prevention team should learn from each other, the old team members talk about experience, the new team members talk about experience, learn from each other's strengths, and improve the overall team's business level; 5. Consolidate the learning achievements, and ask each team member to write their own experiences, sum up experiences and lessons, and make clear the direction of work. In order to truly improve the efficiency of loss prevention, it is necessary to do a solid job in self-training of loss prevention employees, make the self-training of loss prevention employees public, create a certain momentum, and let the employees of the whole group know that loss prevention employees are conducting self-training construction, so as to better monitor the occurrence of various intangible losses, minimize intangible losses, give each employee a new sense of urgency, naturally improve the consciousness of observing rules and regulations, and at the same time improve the prestige of loss prevention personnel. Loss prevention is a systematic project in supermarket management, which needs the participation of all employees and runs through all aspects of supermarket management. Therefore, in modern enterprise management, loss prevention has been promoted to an increasingly important position.

First of all, look at the loss prevention work from the customer's needs.

With the development of supermarkets, customers' demands are constantly improving. Our business tenet "100% customer satisfaction is our greatest wish" requires all employees to make more efforts. From the purchase of goods to the final after-sales service, from the personal safety of customers to the comfort of shopping, we need to do it with our heart, so as to retain every customer and attract more new customers, and to make the operation of supermarkets develop healthily.

The loss prevention work realizes our business purpose from the perspective of supervision, inspection and service, and meets the requirements of customers to the greatest extent.

Secondly, carry out loss prevention work from the interests of suppliers. As the saying goes, "customers are God and suppliers are partners", which fully embodies the win-win relationship between suppliers and supermarkets through cooperation and development. Promotional activities and product innovation are the highlights of attracting customers, and the support of suppliers is directly related to the reputation of supermarkets and the working atmosphere of supermarket staff. In today's increasingly fierce competition, establishing a good working atmosphere and forming a clean, self-disciplined and high-quality management team are favorable guarantees for smooth cooperation with suppliers. The loss prevention department not only strengthened internal monitoring, but also laid channels for suppliers to reflect, suggest and complain.

Third, through effective loss prevention work, improve the economic benefits of supermarkets.

Everyone in the industry knows that the net profit of supermarkets is only 1%, 2% or even lower than the sales revenue. In addition to increasing sales revenue and reducing costs, we should pay more attention to reducing losses. Every loss is a loss of pure profit, so the loss prevention work is of great significance. From another perspective, the loss prevention department is also a resource and benefit creation department.

In short, the loss prevention work has a long way to go. It has neither a fixed model nor quantitative assessment indicators, but it is essential. As a man of insight said, "preventing losses has become the core competitiveness of modern retail industry."

Every loss prevention person is constantly exploring and thinking, looking for a new breakthrough, so that the loss prevention work gradually moves towards a higher and deeper new realm.