Building a grid management system can promote integration and share responsibilities, form a governance structure that effectively connects and supports community management, community service and community autonomy, and realize the effective performance of government responsibilities, especially market supervision, social management and public service responsibilities at the grassroots level. The following is my summary of grid management, welcome for your reference!
Summary of Grid Management 1 The community in the western suburbs of Liushuwan Street in Qinghe District actively responded to the new requirements of grid management of the district party committee and government. In the innovation of social grid management, the working ideas have been expanded. On the basis of strengthening the hardware construction of the community, through establishing a community grid system covering all residents in the community and issuing "convenience service cards", the community service is directly extended to units and families, and the management mode of connecting with the masses without blind areas and grid management dissolved in grid service is realized.
The community in the western suburbs belongs to the "suburban junction". In order to realize the grid management requirements of "full coverage, seamless management, all-round service, timely discovery of problems, timely resolution of contradictions and disputes, and timely provision of services on demand", a grid leading group was established, with the community secretary as the leader of the leading group. The jurisdiction is divided into four grids, with members of the two committees as the grid leaders, and each grid is equipped with 4 to 5 staff. Based on the neighborhood committees, the comprehensive management office is the backbone, and party member commandos and social volunteers participate in the grid system to realize the grid management of "community networking, network grid and people's responsibility".
In order to achieve "full coverage of investigation, seamless management and all-round service", Xijiao community has established and improved the weekly meeting system of community grid leaders, the regular meeting system of grid work, the zero report system, the accountability system of grid management, and the home visit system, which effectively guaranteed the orderly advancement of community grid management. The weekly and monthly assessment of community workers is carried out, and the assessment results are included in the community performance assessment, which provides strong support for ensuring the smooth development of grid management and fully mobilizes the enthusiasm, initiative and creativity of community workers.
After the development of community grid management, community work has changed from a single person with one post and one responsibility to a multi-function and multi-responsibility post. The grid owner is responsible for all affairs, information collection, registration and other work in the responsible area. In order to let the people in the community "have something to say to me, find me if you have something, and find me if you have difficulty", the contact information of the person in charge of the grid and the information officer is made into a display board, which is installed in a prominent position in the grid and distributed to the residents in the jurisdiction. The "convenience service card" in the western suburb community covers the contact numbers of the community civil affairs disabled persons' Federation, the family planning women's Federation, labor medical insurance, retirement management, urban management and sanitation, gas warranty, fire alarm and so on.
Mrs. Tang is a low-income old man in the western suburb community. Recently, she was hospitalized due to illness and spent a lot of medical expenses. After learning about the situation in the grid survey, the western suburb community sent a "convenience service card" to Mrs. Tang and reflected the situation to the community. The community listed her as a poor group in time and applied for medical assistance for her. "Although serious illness relief can't solve all your difficulties, we will continue to help you."
In the innovation of grid management in the western suburbs in March, 2000 "convenience service cards" were issued. By issuing "convenience service cards", collecting all kinds of grid information, investigating and resolving 6 contradictions and disputes, solving livelihood problems 10, and investigating 8 hidden dangers of public security during the investigation, the fine grid service of "small cards, services at home" was realized, community management was better dissolved in community service, and the grid management requirements of "small things don't leave the grid, big things don't leave the community" were met.
Summary of Grid Management 2 Since the overall promotion of grid service management, our town has effectively integrated all kinds of resources, built a grid service platform, and scientifically divided the jurisdiction into 94 grids, with the mayor as the commander of the grid sub-command center of Wuxi Town, and each community village has 1 grid leader. According to the grid management requirements of "seven good and three high" at the higher level, the work is carried out in combination with the actual situation of our town. The implementation of grid management in the first half of 20xx in our town is reported as follows:
First, the realization of grid infrastructure.
According to the requirements of "seven good and three high" grid work, it is clear that our township branch command center is a grid demonstration point, and according to grid standards, we will improve supporting facilities, implement grid personnel and build a standardized grid. Specifically completed the following contents:
1, the daily work of the grid is done in a down-to-earth manner, and the sense of service is strengthened. Grid service personnel should often enter the grid, perform their duties, keep a diary of people's feelings, collect people's feelings and public opinions, and perform the duties of "ten members" of the grid.
2. Improve the supporting facilities, strengthen the propaganda of grid work, post more than five propaganda slogans one by one, set up five fixed grid work publicity columns in the town command center to publicize grid work, and re-create grid standard drawings according to grid division.
3. Improve the facilities equipped with physical defense technology, and invest enough funds to ensure that each grid has complete physical defense technology facilities.
4. Make rational and efficient use of the town sub-command center, establish a cultural reading corridor, open it frequently, improve the learning atmosphere and build a civilized village.
5. Establish a full-time person to be responsible for the use of the terminal and report the service information by using the WeChat platform.
6. Set road signs at road intersections to ensure safe travel.
7. Complete the house number binding and equip with 3 cameras.
8. In order to cooperate with the construction of beautiful countryside, the city grid has strengthened the construction of cultural and entertainment facilities, built villagers' leisure venues and equipped leisure equipment, such as basketball stands, table tennis tables, fitness facilities and square dance equipment. , thus enriching the villagers' spare time life and improving their quality of life.
The second is to lay a solid foundation and provide a solid guarantee for the smooth implementation of grid management.
1, strengthen organizational leadership. The town party committee and government attach great importance to the work of "grid management" and regard this work as the "number one" project. A three-level management network system based on town, community and grid has been constructed, forming a work pattern of grasping the first level and implementing it layer by layer. A leading group of "Grid Management Group" was established, with the town party secretary as the leader and other relevant leading comrades and department heads as members. Under the office, responsible for daily work. Set up grid management service stations in villages and communities. In principle, the branch secretary is the stationmaster, and each site has a grid administrator.
2. Establish rules and regulations. With the responsibilities of grid work as the core, the responsibilities of grid leaders, grid administrators and coordinators in towns, districts, villages and grass-roots units have been gradually established and improved, providing strong support for the smooth implementation of grid management with perfect rules and regulations. The town specially printed 120 mass daily newspapers and more than 30,000 information collection forms, and the information collection rate reached over 95%. Unified production of work permits, printed contact cards, the development of grid staff performance appraisal system.
3. Find out the family background. According to the unified requirements of counties, in July 10, our town held a meeting to comprehensively promote grid management. This year, it is planned to complete the power grid construction tasks of Wulizhou, Hongtuxi and Daxi Village. According to the residents' needs and management characteristics, we boldly changed the working methods, actively innovated the working carriers, and widely mobilized social forces to participate in grid management, and achieved remarkable results. On July 20th, our town held a community grid management WeChat platform promotion training meeting, and conducted business training for family planning, civil affairs, justice, schools and other member units, 18 village party branch books, village secretaries, directors, accountants and instructors, arranged and deployed information collection, printed relevant publicity materials, and collected and reported the basic information of 18 villages. The main leaders of the party and government regularly supervise and inspect the community (village) grid work.
4. Form a team. Innovative grid management, smooth social conditions and public opinion channels and comprehensive coordinators are the key factors. Through mass recommendation, community visits and pre-job training, a team of high-quality coordinators qualified for daily co-management work has been established.
Third, pay attention to practical results and serve people's livelihood with "small grid"
1, the operation mode of grid management. Form the whole network of the town, including a grid, set up posts according to the grid, people are in the grid, things are in the network, and strive to achieve: centralized management, compartmentalization, extended service, multiple responsibilities for one post, and multiple functions for one member. Finally, a three-level linkage management mechanism is formed: community (village), grid area leader and comprehensive service administrator. The third level is the social management service center, the service management grid of the general party branch (divided management) and the basic grid of the village (residents' autonomous groups, specific to households).
2. Implement the responsibility system of "three guarantees and one package". By appointing a person, the comprehensive service administrator (resident staff and resident coordinator) is determined, and the responsibilities of grid staff are clarified and refined. When creating posts, clarify the positions of people's mediators, legal propagandists and petition agents where the comprehensive service coordinator is located, and clarify their responsibilities. A package is a package, and the comprehensive service coordinator is responsible for all public affairs within the scope of his duties. He can handle it, and if he can't handle it, he will report it step by step.
3, innovative mediation mechanism, timely resolve conflicts and disputes.
(1) Up and down adjustment: in the construction of people's mediation grid, a three-level linkage of "center, film and station" is formed, which is conducive to the early discovery and resolution of contradictions and disputes and the resolution of contradictions in the hospital;
(2) It is a "diversion" mediation, and the coordinator comes to mediate → community (village) mediation → town mediation center;
(3) Linkage mediation, in which legal workers and police officers designate special personnel to actively participate in mediation, forming a new pattern of multi-party support and linkage mediation for community (village) to resolve conflicts.
IV. Next Work Plan
(1) Strengthen training. During on-the-job training, grid workers may only have an abstract concept of "grid" management. After a period of practical operation, they have a certain understanding of grid management. According to the problems, we will hold another training meeting to strengthen the training ability and encourage employees to discuss and exchange work experience.
(2) Strengthen the implementation of responsibilities. Supervise all functional departments to effectively strengthen the leadership of the "grid" management of comprehensive management, implement responsibilities at all levels, emphasize the importance of this work, clarify the daily work content, and implement the assessment rules.
(3) do a good job in publicity. Intensify publicity, let the masses realize the responsibility and role of grid, and create an atmosphere in which the whole people participate in "safe creation".
Although some achievements have been made through the grid service model, the "grid management" mechanism is a long-term project, which needs to be continuously strengthened and deepened in the work. Through the implementation of the grid management mechanism, the organization and coordination of all work have been fully exerted and the cohesion has been improved. In the future work, under the correct leadership of the Political and Legal Committee of the County Party Committee and the County Grid Office, we will constantly improve and enhance the functions of the grid to better serve the masses.
Overview of grid management iii. Community grid management is an innovative social management project. In order to make grid management complete, practical, precise and detailed, the paper-making community has achieved full coverage, all-weather and zero distance of community service management by perfecting service network, strengthening service function, improving community management and improving work efficiency.
I. Main working measures
First, the management area grid has been implemented. According to the requirements of "equal tasks, convenient management and clear definition", taking into account the residents' identity and the situation of community workers, the community has set up 14 grids, forming a community grid management model with the neighborhood Committee director-community workers-building director as the main line, community residents actively participating and community party branches as the core.
The second is to realize the standardization of basic files. The paper-making community residents' basic information table is made by ourselves, covering 28 items such as family planning, medical insurance and social security, ensuring the integrity of each household's information collection and inputting it into the computer. The grid administrator has also made the cover of each building file, and marked the person in charge of the building, the person in charge of the unit, the floating household and the party member household with different colors, so that the key households can see at a glance and it is convenient to carry out targeted management services.
The third is the standardization of management content. Community grid management mainly focuses on "three activities", "four clean-ups" and "five must be reported" "Three activities" means that community workers accurately grasp the working objects and resources of the responsibility grid and become the "living household registration, living files and living maps" of this grid. "Four clean-ups" means that every member of the community neighborhood committee should have a clear understanding of the regional situation in which he is responsible, so that the family situation is clear, the personnel categories are clear, the regional facilities are clear, and the hidden dangers are clear; "Five must report" is mainly aimed at the responsibilities of building directors, that is, they can report potential safety hazards and unstable factors, new pregnant women, inflow of migrants, rental of residential houses, damage to public facilities, etc.
The fourth is to promote the accountability of managers. In grid management, every community worker takes patrol as his daily work, insists on daily patrol, realizes people going to the grid, observing and visiting people's feelings, solving people's worries and promoting harmony, and becomes the first person to discover, accept, dispose, coordinate and report. For any problems in the grid work, the person in charge will take over the handling as soon as possible. For the problems that can be solved on site, meet with other grid leaders in the community and solve them through negotiation.
The fifth is to effectively change the work style. After the implementation of grid management, every community worker has his own "responsibility field", which urges them to often go deep into the masses, understand and listen to residents' opinions and suggestions, so that the focus of community work moves down, the sources of household information are more, and the situation is more comprehensive. More importantly, it eliminates the institutionalized phenomenon of work, extends the tentacles of work to the grid, and extends to one household, so as to understand the needs of residents in time, solve some contradictions and problems in time, and effectively avoid work.
Two. Problems and deficiencies
First of all, residents' awareness of participation needs to be improved. Due to the different quality levels of urban community residents, many people pay more attention to privacy. In the process of grid service personnel visiting to collect information, residents often "avoid seeing" and often fail to collect first-hand information.
Second, the quality of team service needs to be improved. Each small grid carries all the work of the community, including family planning, social security, medical insurance, comprehensive management and many other contents, which requires community workers to have various and multi-level knowledge and master various policies and regulations skillfully, which needs to be further strengthened at present.
Third, the enthusiasm of the building director needs to be mobilized. As an important member of the grid, building administrators play an important role in the process of community management. Although they are all caring people who are enthusiastic about community public welfare undertakings, their initiative needs to be improved, and their role needs certain financial and material support.
Third, the next step
First, we should further find out the family background and build a database. Grid management is actually refined management. In order to achieve the management goal of keeping small things out of the yard and big things out of the community, unclear population information is the bottleneck restricting refined management. People in the community grid should carry out the population information mapping work more deeply in the jurisdiction, and finally realize the storage of three detailed information of basic groups, special groups and floating groups, so as to provide detailed living conditions for grid management.
Second, we should intensify publicity and create a strong atmosphere of public opinion. In order to improve the people's awareness rate and participation rate, it is necessary to increase publicity, post publicity materials, hang grid maps, publish basic information such as photos, names, contact numbers, work contents and service management responsibilities of grid owners, and issue service contact cards to every household to create a strong public opinion atmosphere.
The third is to strengthen study and training. It is necessary to adhere to regular study and training at different levels and categories, continuously improve the quality and ability of the person in charge of the power grid, and carry out special training on policies and regulations, business knowledge and professional ethics in a planned way. Grid owners should consciously strengthen the study of relevant policies, knowledge and skills, strive to improve their own quality, and better complete the task of community grid management.
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