All party member cadres 123 15 of the Complaints and Reporting Center of Tianjin Municipal Market Supervision and Management Committee adhere to the mission of "epidemic situation is the command, prevention and control is the responsibility", act quickly, charge ahead, keep a close eye on market trends and mass demands, and do their best to report complaints. At the same time, they organized people to sink into the community to help Jinnan win the epidemic prevention and control war.

Ensure that the complaint reporting platform is unblocked

Help market supervision and protect people's livelihood

After the outbreak, the center immediately started the emergency duty mechanism, handled complaints and reports related to epidemic prevention and control in time, and gave timely feedback.

All hands in battle to ensure smooth flow. At the beginning of the epidemic, the number of complaints and reports reflecting rising prices increased significantly, and the center quickly judged and started the 24-hour duty system. At the same time, in order to facilitate the masses to reflect problems at any time and ensure that all kinds of complaints and reports are handled in time, the center has also launched a mobile service WeChat on the platform of 123 15, strengthening the functions of "mobile disposal" and "cloud mediation" to resolve consumer disputes in time.

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